Help Desk Software

Help Desk software enables organizations to more efficiently respond to users. Support Software can aid in answering technical and functional questions by providing improved methodologies for ticket tracking, IT management and customer service support. Integrating these elements improves the ability of customer service departments to provide fast and effective support to employees, end users and customers. Help Desk solutions can also facilitate the flow of new information from users, contributing to an organization's existing knowledge base. Help Desk software is related to Call Center software and Customer Service software .

Why Capterra is Free

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms. Learn more about Zendesk

by HappyFox

(71 reviews)
HappyFox is a cloud based help desk software. With built-in features including ticketing, asset, task and knowledge management. Create recurring tickets or use our other automation features to drastically improve support response time. Our most popular features include canned responses, bulk actions, work schedule, ticket templates, smart rules and beautiful real time reporting. HappyFox is easy to setup and offers an intuitive interface. Learn more about HappyFox A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels. Learn more about HappyFox

by Samanage

(475 reviews)
Samanage is the most reviewed and highest rated IT help desk. Our service desk simplifies complex tasks and automates basic ones, while providing loads of metrics, reports, and configurations, without being overwhelming. Samanage lets you easily follow the ITIL framework, you'll achieve faster ticket resolutions, improve SLAs, and waste less time repeating the same task over and over. Deliver faster, smarter services and stop living fire to fire. Learn more about Samanage Samanage is the most reviewed and highest rated IT help desk platform - read what our customers say! Learn more about Samanage

by Freshworks

(1,484 reviews)
Freshdesk by Freshworks is a cloud-based Omnichannel helpdesk software which streamlines customer conversations across channels like email, social media, phone and chat. With a powerful suite of intuitive features that focus on productivity and collaboration, it makes it easy for teams of all sizes to ensure a great support experience for customers. Freshdesk is used today by over 150,000 customers across industries, including Bridgestone, HP, Harvard University and DHL. Learn more about Freshdesk A cloud-based Omnichannel helpdesk that helps over 150000 businesses worldwide create moments of Wow for their customers. Learn more about Freshdesk
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. Learn more about Salesforce Service Cloud With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective Learn more about Salesforce Service Cloud

by Freshworks

(355 reviews)
Freshservice is an online IT Helpdesk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Incident, Problem, Change, Release & Knowledge Management are amongst the other features that make Freshservice, a perfect fit for your organization's IT management needs. Learn more about Freshservice (Gamified Helpdesk + Asset Management) - the complications = Freshservice. Plus, the service desk is ITIL-ready too! Learn more about Freshservice

by Salesforce

(177 reviews)
Free up your teams with automation and productivity features, keep track of service KPIs with intuitive reports and dashboards, and craft the perfect experience for your customers! Salesforce Essentials is designed for SMBs and offers in-product learning and guided setup flows, so you can get up and running within just a few hours. With Essentials you can offer support over Email, Phone, Social, and Web as well as deploy and customize branded self service support sites with just a few clicks. Learn more about Salesforce Essentials Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month. Learn more about Salesforce Essentials

by SysAid Technologies

(132 reviews)
SysAid's Help Desk offers one place and dashboard to manage all your IT support. You'll find all the essentials you need in one place including a powerful ticket management tool, IT asset management, self-service portal and more. Implement your customizable Help Desk easily and quickly today from the cloud or downloadable on-premise software. With 15+ years of experience, SysAid has been serving +100k admins globally. Get a Free Trial now or contact us to see what SysAid can do for you. Learn more about SysAid Easily manage all your Help Desk activities with a proven IT solution. Youll find all the essentials you need in one dashboard. Learn more about SysAid

by Front

(101 reviews)
Turn your email into a help desk to deliver more personal customer support. Front brings emails and messages from every channel (email, chat, social media, SMS) into a collaborative team inbox. Respond 3x faster with workflow automations, access customer data directly in your inbox, and robust analytics with team and customer metrics. Shopify, HubSpot, and 4,000 other teams rely on Front to work productively and boost customer satisfaction. Learn more about Front App Turn your email into a help desk solution. Fast and easy like email, but with the tools you need to reduce agent response times. Learn more about Front App

by ManageEngine

(128 reviews)
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ServiceDesk Plus Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ServiceDesk Plus

by Giva

(14 reviews)
Intuitive and easy-to-use. Deploy in just days, train in 1 hour. Robust, fast & painless reporting for higher quality decision making. Quickly measure team productivity, responsiveness and customer satisfaction. Highly customizable without programming or consultants. Learn more about eHelpDesk The Apple MAC of help desk. Learn more about eHelpDesk

by Zoho Desk

(1,551 reviews)
Zoho Desk is the award-winning, context-aware help desk software. Along with its multichannel capabilities. Zoho Desk packs advanced multi-stakeholder process management, embeddable self-service, a powerful AI assistant and brings together all the tools and context your teams need to deliver great customer service. Zoho brings decades of experience in building, deploying, maintaining, and supporting on-premise and cloud software. Our free plan gives you 3 users free to head start your operations Learn more about Zoho Desk Provide exemplary customer service with Zoho Desk's multichannel, multi-department capabilities and powerful AI assistant, automations. Learn more about Zoho Desk

by TOPdesk

(31 reviews)
TOPdesk cloud-based software helps companies offer better services to their customers. With easy-to-use Help Desk software and over 20 years experience our software helps you manage incidents, create workflows, and keep track of configurations. Make your end users more self-reliant thanks to the Self-Service Portal. More than 4500 organisations worldwide already use TOPdesk to increase efficiency and improve customer satisfaction. Are you looking for service excellence? Let us be your guides. Learn more about TOPdesk ITIL-aligned service management software with KPI dashboard that helps track workload for each employee and assign tasks efficiently. Learn more about TOPdesk

by LogMeIn

(96 reviews)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Learn more about LogMeIn Rescue Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more. Learn more about LogMeIn Rescue

by DeskAlerts

(2 reviews)
Send pop-up alerts to more than 10,000 users' screens and to block an employee's work until he or she reads your message to the end. Automated alerts can be sent to key personnel or other stakeholders via mobile phone, desktop notifications, email or SMS alerts. Reach the people who need to take action in a crisis fast and reduce the impact of a crisis -or avert it entirely. It automatically tracks and stores alert activity with centralized storage that provides instant reporting on user receipt Learn more about DeskAlerts Notify over 10,000 users in 1-2 seconds: Send alerts that block an employee's work until he or she reads it to the end Learn more about DeskAlerts

by SolarWinds MSP

(8 reviews)
MSP Anywhere is web-based remote control software for IT service businesses who need to solve client problems remotely, fast. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. MSP Anywhere is 100% cloud-based and is easy to try, buy and use. Learn more about Solarwinds Take Control MSP Anywhere is fast, reliable remote control software to help you deliver great remote support to your IT services customers. Learn more about Solarwinds Take Control

by ConnectWise

(157 reviews)
Streamline your client service processes with ConnectWise Manages powerful help desk platform. ConnectWise Manage leverages our proprietary and market-leading ticketing system, which allows technology solution providers to provide best-in-class support to their customers. ConnectWise Manage's help desk platform and ticketing system enables your team to receive, process, and respond to service requests quickly and efficiently. Learn more about ConnectWise Manage ConnectWise Manage Help Desk: Powerful ticketing system with centralized communication & integrates with tools you currently use. Learn more about ConnectWise Manage

by InvGate

(70 reviews)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Learn more about Service Desk Intuitive web-based service desk software to manage, analyze, and automate your IT service support. Learn more about Service Desk

by TeamSupport

(710 reviews)
TeamSupport is the only help desk software built for business to business. Simple pricing tiers include all the features you need in B2B: a robust customer database, omnichannel support, task management, SLA management, reporting & metrics, fully customizable, and more. It's not just a ticket system - it's a complete help desk suite that simplifies communication to provide exceptional customer service. TeamSupport scales with you and helps get the focus back on your customers where it belongs. Learn more about TeamSupport Help Desk software built for business to business customer support. Reduce costs and improve customer satisfaction at the same time. Learn more about TeamSupport

by Atlassian

(221 reviews)
Jira Service Desk is simply modern service desk software that's easy for anyone to use, simple for your admin to set up, and has everything your IT teams need out-of-the-box including automation rules, SLAs, real-time reporting, and ITIL-certified processes like incident, problem, and change management. Deliver great service, at a fraction of the cost and set up time of competitors. Learn more about Jira Service Desk Jira Service Desk is service desk software built for modern IT teams starting at only $10 per month. Try it free: https://www.atlassian Learn more about Jira Service Desk

by Dixa

(17 reviews)
Dixa is a help desk that offers a beautifully simple customer support experience on email, chat, phone and Facebook Messenger - all from one interface designed for customer facing teams and companies. Get real-time performance stats for wall displays, advanced routing across all communication channels, unique conversation ID numbers, quick responses, automations, callback and much more. Try for free or schedule a demo to see how Dixa can enhance your agent and customer experience! Learn more about Dixa Dixa is a help desk that offers a beautifully simple customer support experience on email, chat, social & phone-all from your browser. Learn more about Dixa

by Alloy Software

(38 reviews)
Achieving high levels of service while meeting customer needs is essential to any IT organization. That's why we designed Alloy Navigator's intuitive, easy-to-use Help Desk complete with a tightly integrated Knowledge Base and Self-Service Portal. Couple that with Asset Management integration and the flexible beauty of intelligent workflow and you've got yourself a complete IT Management solution. Learn more about Alloy Navigator Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator

by Cayzu

(31 reviews)
Cayzu is the #1 INTERNAL HELPDESK FOR 10-50 AGENTS. Wow your customers with world-class support. Features include multi-channel support, ticket management, Facebook & Twitter integration, mobile apps, real-time reporting, instant notifications and ability to manage multiple brands from a single portal. Forget complicated and expensive licensing and take control of your support with the MOST AFFORDABLE HELPDESK FOR 10-50 AGENTS. Learn more about Cayzu Cayzu is the #1 solution for INTERNAL HELPDESKS WITH 10-50 AGENTS providing world-class support at the lowest price. Learn more about Cayzu

by Issuetrak

(150 reviews)
At Issuetrak, we implement all kinds of help desk & support systems for all kinds of industries & departments. We help businesses like yours track tickets, issues, & requests from submission to resolution. Easy implementation & web, mobile, & email submission. With automated ticket assignment & escalation, custom forms & user-defined fields, at-a-glance dashboard metrics & detailed reporting, Issuetrak gives your team the tools they need to make sure no ticket or issue falls through the cracks. Learn more about Issuetrak Issuetrak helps you manage tickets & requests from start to resolution. Flexible, customizable, & easy to use. Cloud or on-premise. Learn more about Issuetrak

by GrexIt

(35 reviews)
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like [email protected] or [email protected] without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Learn more about Hiver Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts. Learn more about Hiver

by LiveHelpNow

(68 reviews)
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time. Learn more about LiveHelpNow Suite Omnichannel customer engagement platform: Live Chat, SMS Text integration, Support Ticket Management, Knowledge Base, Facebook and more Learn more about LiveHelpNow Suite

by QualityUnit

(682 reviews)
LiveAgent is the Most reviewed and #1 Rated help desk software for SMB. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent

by NinjaRMM

(54 reviews)
NinjaRMM is the next-gen PROACTIVE IT service desk. Get real-time performance data from your clients' or teams' machines and be alerted of potential problems and bottlenecks. Solve your IT problems before they come to you. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. Learn more about NinjaRMM NinjaRMM is the ultimate help desk platform for resolving your clients' issues with speed and simplicity. Learn more about NinjaRMM
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable. Learn more about Intelligent Service Management Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI. Learn more about Intelligent Service Management
#1 FOR SCHOOLS AND STATE & LOCAL GOVERNMENT (*Blackboard partner). A robust help desk built to increase end-user satisfaction, minimize Level 1 support staffing needs, save time on recurring tasks and projects, and save money optimizing for multiple departments (IT, Facilities, Maintenance, HR, etc.) For Government, K-12, and Higher Education including Universities, Colleges, etc. Join hundreds of other government organizations and schools. TRY IT TODAY FOR FREE! Learn more about everything HelpDesk #1 for Schools and State & Local Government (*Blackboard® partner)! Simplify ticket submission and automate workflow and reporting Learn more about everything HelpDesk

by Wrike

(1,432 reviews)
Wrike is online work management software that helps your team streamline incoming bug requests with built-in forms, automatically assign correct teams and track progress on timelines or kanban boards. With Wrike, you'll be able to create and delegate tasks, track deadlines, visualize your plans on the Gantt chart, and share reports. Wrike also offers advanced features like Custom Workflows, advanced security, restricted data access, and more. The perfect fit for teams of 20+. Learn more about Wrike Streamline incoming requests, track work progress, and manage IT projects with Wrike. Perfect fit for teams of 20+. Learn more about Wrike

by UJET

(42 reviews)
UJET is a modern cloud contact center software company providing phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with any time, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant. For more information, visit www.getujet.com. Learn more about UJET UJET is a modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps. Learn more about UJET

by Vision Helpdesk

(27 reviews)
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certified) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 15000 plus companies across the globe. Learn more about Vision Helpdesk Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk
ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license. Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures. Learn more about ISL Light Remote Desktop ISL Light remote support software lets you control a remote computer or mobile device. It's cross-platform, secure, fast, customizable. Learn more about ISL Light Remote Desktop

by Kaseya

(17 reviews)
Everything you need to run your IT business - All At One Low Price. Kaseya BMS is the most functionally rich business management solution on the market today, built to support all your IT business back-end requirements: Service Desk, CRM, Finance, Project Management, Billing, Time & Expense Tracking, Inventory Management, and more. Start your free trial! Learn more about Kaseya BMS Kaseya BMS is a next-gen Help Desk management solution, that lets you spend less time tracking tickets & more time making clients happy Learn more about Kaseya BMS

by Entry Software

(9 reviews)
TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, problem & incident tracking & defect tracking, providing your organization with a detailed set of trend analysis and reports. This unique self-serve environment has been created to assist front line support, operational management, and strategic management with their daily, planned and unplanned tasks - call now for demo - Available on Demand or On-site. Learn more about TeamHeadquarters TeamHeadquarters Help Desk is ideal for managing reactive activities like support requests, incident tracking & defect tracking. Learn more about TeamHeadquarters

by Atlassian

(109 reviews)
Opsgenie is a powerful alerting and on-call management platform for operating always-on services, empowering Dev & Ops teams to plan for service disruptions and stay in control during incidents. With over 200 deep integrations and a highly flexible rules engine, Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Opsgenie tracks all activity and provides actionable insights to improve productivity and drive continuous operational efficiencies. Learn more about Opsgenie Top Rated: Opsgenie is a powerful alerting and on-call management platform for Dev and Ops teams operating always-on services. Learn more about Opsgenie

by SunView Software

(46 reviews)
ChangeGear by SunView Software delivers a robust ITSM solution for enterprise with advanced service management features, ITIL-based modules, an AI and machine learning platform, and more. Get everything you need to easily build, configure, automate, and deploy services for IT and beyond like incident management, problem, change, self-service, HR Onboarding, Facilities, and more. Get started quickly with out-of-the-box essentials today. Learn more about ChangeGear ChangeGear by SunView Software delivers enterprise-grade ITSM that's fast to implement, easy to configure & less costly to maintain. Learn more about ChangeGear

by AppSphere

(4 reviews)
Make PowerShell a real solution. For you and your team. ScriptRunner uses PowerShell to automate and delegate daily tasks intelligently, easily and securely. Especially the ones that keep you from your job. It simplifies the use of PowerShell for administrators, the service desk and end users. That makes ScriptRunner an essential part of a fully automated IT infrastructure. Not tomorrow but today. Learn more about ScriptRunner ScriptRunner is the leading all-in-one solution for PowerShell. Automate and delegate many tasks with PowerShell and ScriptRunner. Learn more about ScriptRunner

by OTRS

(55 reviews)
OTRS is a fully-managed service management suite for help desks that includes ticketing, automation and notification. It can be configured to match your help desk's needs with features such as ITIL processes, CMDB, SLA management or corporate security process management. It's an ideal solution for help desks that want to streamline communication, track and identify trends and deliver top-quality service to their customers. Try OTRS today. Learn more about OTRS Fully-managed service management suite that aids help desks in delivering fast, efficient service. Learn more about OTRS

by Computicate

(4 reviews)
Computicate is the Professional Service Automation platform for ambitious Managed Service Providers (MSPs), that aim to grow and deliver world class services. In achieving that goal, PSA is much more than just another module or software tool used along the way. Configured properly, PSA makes your Managed Services operation dependable, efficient and ready to scale. Getting this done, the easy way, is exactly where Computicate makes the difference. Learn more about Computicate PSA Scaling your IT Service MSP business can be hard. Computicate PSA makes is easy - PSA software simplified Learn more about Computicate PSA

by Monitor 24-7

(6 reviews)
ITIL Service Management solution. Pink Verified for 10 processes. IncidentMonitor is a service management framework that comes out of the box with multiple free process templates. The application offers Enterprise features at an low SMB price. All processes can easily be customized using the graphical workflow and smart service catalog designer. No coding is needed to create most advanced workflows and webforms. Unlimited processes can run next to each other created a real shared service center Learn more about IncidentMonitor Enterprise ITIL Service Desk solution at a low cost SMB price. Advanced and Feature rich. FREE ITIL process templates available Learn more about IncidentMonitor

by TechExcel

(3 reviews)
TechExcel ServiceWise is a configurable and scalable software suite for help desk management and IT service management. ServiceWise helps automate and streamline IT help desk activities with configurable workflows, process approvals, email integration, IT project management, and integrated knowledge management. The powerful features and the ease of maintenance make ServiceWise a powerful solution for growing IT service organizations. Learn more about ServiceWise ServiceWise is the comprehensive internal help desk and IT service management solution, whatever your business processes may be. Learn more about ServiceWise

by elevio

(12 reviews)
Elevio makes your products easier to learn. Improving retention, while reducing your support loads. We bring your existing support stack together to deliver an all-in-one experience for your customers, taking your customer education to the next level and providing help on-demand to your customers, when and where they need it. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using elevio to improve customer education and lower support loads. Try our FREE 14-day Trial Learn more about elevio Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio

by HelpOnClick

(10 reviews)
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick Live Chat Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick Live Chat

by LiveChat Software

(822 reviews)
LiveChat is a provider of cloud-based customers service platform with live support, ticketing system and chat bot capabilities. With LiveChat it is possible to provide true 24/7 support to customers. Using our built-in ticketing system you can manage tougher cases and organise all email inquiries and offline messages left when your agents are not available. Learn more about LiveChat LiveChat is a customer service platform used by businesses to provide true 24/7 support to customers. Learn more about LiveChat

by QuestDesk Solutions

(10 reviews)
Close tickets faster through configurable ticket assignment and escalation rules that alert you to blockages and proactively escalate issues when necessary. Improve consistency and control with workflow automation that guides your Service Desk technicians through your preferred processes, automating emails and other backend actions. Learn more about QuestDesk Solutions An enterprise-level service management solution designed for organizations of all sizes. Learn more about QuestDesk Solutions

by ConnectWise

(1,284 reviews)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control

by Nextiva

(198 reviews)
Nextiva Chat allows you to increase revenue, deliver faster service, and boost efficiency. Interact with your customers and prospects proactively with Proactive Chat. You can easily talk to hesitant visitors, initiating a conversation without a click. Increase efficiency with chat scheduling, text shortcuts, and unlimited queues. Seamlessly integrate with other Nextiva products for a full view of customers. Learn more about Nextiva Nextiva Chat allows you to increase revenue, deliver faster service, & boost efficiency. Easily interact with customers and prospects. Learn more about Nextiva
The Genesys PureCloud platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow. Learn more about Genesys PureCloud The Genesys PureCloud platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly. Learn more about Genesys PureCloud

by PhaseWare

(65 reviews)
PhaseWare Tracker offers a comprehensive, configurable, help desk solution designed to streamline common workflow processes, while providing added visibility through the self-service portal. By focusing on core ticketing functionally, Tracker provides a highly effective help desk solution without adding the complexity and overhead of asset management. The result is a nimble, cost-effective solution for help desk operations. Learn more about Tracker Powerful, affordable and fully configurable help desk software solution. Learn more about Tracker

by Net Help Desk

(29 reviews)
NetHelpDesk is a UK based company, which provides ITIL aligned help desk software that can be installed on premise or in the cloud. Through over 20 years of experience, NetHelpDesk has been developed to offer a feature rich application whilst maintaining a simple to use interface. Features include: incident, problem and change management, asset management, CMDB, service catalogue, telephony integration, mobile apps. Learn more about NetHelpDesk NetHelpDesk is a UK based company, which provides help desk software that can be installed on premise or in the cloud. Learn more about NetHelpDesk

by Kustomer

(18 reviews)
Kustomer is the next-gen help desk platform for Customer Management, Service, and Support. Used by people-first brands like Away, Glossier, and Ring. Kustomer enables you to know everything about customers and their journeys. It tracks every purchase made, product returned, ad clicked on or comments made on social; presenting it on a beautiful, always in context, omnichannel timeline view for the agent, so that they consistently deliver white glove service. Learn more about Kustomer Customer Friendships are created with Kustomer. We are the next-gen help desk platform for Customer Management, Service, and Support. Learn more about Kustomer

by Dude Solutions

(4 reviews)
Dude Solutions Help Desk offers a new way for IT teams to work. With streamlined workflows, high-level visibility and data insights, Help Desk empowers technicians to own their work and create a better experience for their users. From request to completion, take control over your work and take back time in your day. Help Desk is a cloud-based IT service support management (ITSSM) solution. Learn more about Dude Solutions Help Desk With streamlined workflows, high-level visibility and data insights, Dude Solutions Help Desk offers a new way for IT teams to work. Learn more about Dude Solutions Help Desk

by Gritware

(3 reviews)
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. Learn more about Web Tracks Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. Learn more about Web Tracks

by Inflectra

(3 reviews)
Customer support software you & your customers will love! With KronoDesk you can focus on helping your customers, not configuring the tools to help and support them. KronoDesk is beautiful on the outside and powerful on the inside. With KronoDesk your customers will love you! They can get support fast and get back to what matters: enjoying your product. Kronodesk helps them help themselves while it's powerful ticketing system gets customers in touch with you from anywhere. Learn more about KronoDesk An integrated customer support system that includes help desk ticketing and customer support forums in a single user interface. Learn more about KronoDesk

by Alcea Tracking Solutions

(3 reviews)
Alcea HelpDesk is part of a complete tracking system that will give companies a competitive advantage. It isn't just a Help Desk tool, it is an all in one tracking platform to give your organization the ability to provide faster response times, increase productivity, and ensure that reported issues are being handled. Using Alcea's powerful workflow rules to flag incidents that fall below performance standards, Alcea HelpDesk ensures that emergency notifications cause the item to be escalated. Learn more about Alcea HelpDesk Alcea HelpDesk is a complete tracking system that includes Issue Tracking, Knowledge Base, Contract & Opportunity Tracking Learn more about Alcea HelpDesk
HubSpot help desk software makes it easy to manage and connect with customers. Inside you will find knowledge base, a proactive solution to help customers help themselves; customer feedback, surveys and insights designed to give you a pulse on customer happiness; reporting and automation throughout all tools to help scale and improve positive results. Pair Service Hub with the Sales and Marketing Hub to support the entire customer journey in HubSpot. Learn more about HubSpot Service Hub Keep your team organized, build proactive customer solutions, and keep a pulse on customer happiness with HubSpot Service Hub. Learn more about HubSpot Service Hub
Vizor is a comprehensive helpdesk issue tracking system for delivering full IT end-user and customer support. Features include powerful email integration, SLA support, knowledgebase, team-working, automatic ticket assignment and a self-service portal. Vizor ServiceDesk is ready to use out-of-the-box or can easily be customized to meet your exact requirements. Available on-premise or in the cloud. Click here to test drive now. Learn more about VIZOR ServiceDesk & IT Assets Comprehensive helpdesk issue tracking for IT end user and customer support. Learn more about VIZOR ServiceDesk & IT Assets

by Aurea

(0 reviews)
When dealing with a cyber attack, you need to shut it down immediately. Limit the damage by contacting your employees with secure, off-network alerts. Using machine learning, artificial intelligence and data science, we pull employee contact info from your company's HRIS to ensure that your contact database is always 100% accurate. You never have to worry about not reaching an employee again with AlertFind's SmartContact feature. Learn more about AlertFind The only IT alerting system with a guaranteed 100% complete contact database. Reach employees quickly with secure, off-network alerts. Learn more about AlertFind
Splashtop On-Demand Support (SOS) with Mobile is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros. Connect to your users Windows, Mac, and now iOS and Android devices with a simple session code Learn more about Splashtop On-Demand Support Splashtop On-Demand Support (SOS) is a cost effective, best-in-class, attended quick support solution for help desks, MSPs and IT pros Learn more about Splashtop On-Demand Support

by Techinline

(297 reviews)
FixMe.IT empowers help desk technicians to connect to remote computers and deliver technical support to customers located anywhere in the world. Starting at just $25 per month, FixMe.IT provides multi-session handling, unlimited on-demand support and access up to 150 unattended clients. Other key features include two-way screen sharing, file transfer, live chat, drawing tools, branding, multi-monitor navigation, session recording, reporting, and much more. Learn more about FixMe.IT Remote support app designed for connecting to client machines within seconds to securely deliver on-demand or unattended support. Learn more about FixMe.IT

by Bitrix

(338 reviews)
Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise (open source code access). Our free omnichannel contact center allows you to communicate with your clients via email, phone, live chat, social networks and mobile messengers. 100% free for teams up to 12 support agents. Learn more about Bitrix24 Bitrix24 #1 free helpdesk and contact center software that comes with CRM. Used by 4 million companies in cloud and on-premise. Learn more about Bitrix24

by Agile CRM

(318 reviews)
Agile CRM¿s help desk software solutions provide the features you need to increase customer satisfaction and grow your business. It¿s the perfect solution for small business, while being scalable enough to support large enterprises. You can also leverage Agile¿s help desk software for IT support, facility management, or even educational purposes. The possibilities are endless. Learn more about Agile CRM Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM

by Harmony Business Systems

(16 reviews)
HarmonyPSA supports the entire business lifecycle, from lead generation to contract renewal. It is designed and built specifically for software and services businesses, automating business functions in a single platform, available from the cloud on any device. Learn more about HarmonyPSA The next generation of PSA tool. Complete professional services automation package for software and services businesses. Learn more about HarmonyPSA

by Unymira USU

(0 reviews)
Smart Link is the self-service software that establishes a smart connection between IT end users and IT Support. All IT-related information and support functions are pooled in a single channel. Unymira Smart Link is always the first point of contact for IT end users regardless of whether error messages, IT-related questions or service requests are involved. Unymira Smart Link works across all channels of communication; on every desktop PC, notebook, tablet and Smartphone. Learn more about Smart Link Smart Link An intelligent self-service solution aimed at helping employees resolve IT issues Learn more about Smart Link

by Zendesk

(2,056 reviews)
Zendesk builds software for better customer relationships. It empowers organisations to improve customer engagement and better understand their customers. Zendesk products for customer support, help centre and live chat are easy to use and implement and helps business innovovate and scale. More than 80,000 companies such as Uber Groupon, Box, Airbnb and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk Help Centre is a self-service destination featuring knowledge base articles, community forums, and a customer portal

by Zendesk

(2,056 reviews)
Zendesk builds help desk, call center, and live chat software for better customer relationships. People interact with businesses everyday across multiple channels like email, phone, chat, and social media. Zendesk brings all this together in one beautifully simple platform, enabling you to create more meaningful, personal and productive relationships with customers. More than 81,000 companies trust Zendesk to provide better customer experiences in over 150 countries and 40 different languages. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver support, scale with self-service, and differentiate with proactive engagement.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and SMS.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. From start ups to Fortune 500 companies, over 200,000+ customers trust Zendesk with their customer support needs.

by Zendesk

(2,056 reviews)
Zendesk builds help desk software for better customer relationships. Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships. More than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Disney are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk enables companies to deliver excellent customer support through multiple channels including email, chat, call and sms.

by ConnectWise

(1,284 reviews)
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. ConnectWise Control allows you to view and control devices from anywhere there is an Internet connection.

by BeyondTrust

(973 reviews)
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency. BeyondTrust Remote Support (formerly Bomgar Remote Support) securely accesses and supports any device or system, anywhere in the world.
With help desk applications from Salesforce, you don't have to invest in support centers around the world. Instead, you get state-of-the-art global help desk software that runs in the cloud, 24x7. With Salesforce help desk solutions you get all the benefits of doing business in the cloud, including automatic updates, new features 3 times a year, and no infrastructure hassles. With help desk solutions, you can streamline your support operations to provide 24x7 global support that is cost effective
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today! Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.

by ConnectWise

(157 reviews)
Automate your technology business with help desk software from ConnectWise. Our help desk software leverages our proprietary and market-leading ticketing system, which allows technology providers in software and hardware and services to provide the best support to their customers through software developed with help desk best practices. ConnectWises help desk software and ticketing system enables your team to quickly receive, process, and respond to service requests. ConnectWise Help Desk: Powerful ticketing system in the cloud with centralized communication & integrates with tools you currently use.

by Kayako

(150 reviews)
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex. Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.

by Help Scout

(142 reviews)
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers. Help Scout is a web-based help desk designed for a great customer experience.

by Kaseya

(141 reviews)
Kaseya VSA is an integrated IT systems management platform that can be leveraged seamlessly across IT disciplines to streamline and automate your IT services. Kaseya VSA integrates all your key management capabilities into a single platform. VSA makes your IT staff more productive, services more reliable, your systems more secure, and your value easier to show. VSA capabilities include: Remote Monitoring, Remote Control, Help Desk, Patch Management, AV/AM, Process Automation, and more. Easy to use help desk software that can handle ITIL aligned service management. Learn more about Kaseya VSA and start your free trial.

by ManageEngine

(128 reviews)
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management.

by DragApp

(114 reviews)
One inbox to manage emails, tasks, sales, helpdesk and projects. Drag brings everything into your inbox. We think teams should be able to work together without leaving their inbox, eliminating the extra steps of navigating to different apps to manage their tasks, projects, sales or customer support. Especially because all of these activities always start and finish as emails. Users can create Drag boards, inside your inbox, to replace all the tools that small teams use to organize their day. The simplest way to share emails with your team. Share company emails like [email protected] and your own email like [email protected], in Gmail.

by SolarWinds

(105 reviews)
With an intuitive web interface and service desk portal, Web Help Desk software delivers simplicity and automation to streamline help desk ticketing and IT asset management. Benefit from built-in knowledge base, IT change control, SLA alerting, performance reporting, customer surveys, and more. Web Help Desk® is a web-based ticketing, IT asset, knowledge, and change management software that is easy to use and perfect for SMBs.

by Teamwork.com

(101 reviews)
Exceed expectations. Teamwork Desk is customer-centric helpdesk software that lets you put people first. It gives you all the features you need like shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators to enable your team to keep customers at the heart of everything you do. Teamwork creates business management applications for teams of all sizes & industries, so you can be more efficient, organized & happy.

by RepairShopr

(100 reviews)
Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops. Robust ticketing and invoicing system, CRM, POS, and marketing platform for repair shops.

by LogMeIn

(96 reviews)
LogMeIn Rescue is a powerful, easy-to-use remote support solution for PCs, Macs, mobile devices, and more. Rescue is built to serve teams of all sizes, from small helpdesks to the world's largest support organizations, and everyone in between. Rescue helps you provide technical support to your employees, your customers, or both, with a solution that is fast, reliable, flexible, and easy to use. Real-time remote control of a customer's computer over the web for help desks, support softwares, IT organizations, and more.

by Deskero

(87 reviews)
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands. Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.

by BOSS Solutions

(83 reviews)
BOSS Solutions software is available for both On Premise and SaaS environments. BOSS provides capabilities that address requirements for Help Desk/Service Desk, Asset Management and Tracking, and other Service Management applications. Powered by its ITIL based solutions, BOSS has gained significant knowledge in implementing ITSM best practices and helped customers to improve overall efficiency and user satisfaction. Major features and capabilities include, Automatic Discovery, Incident Managemen Software is available for On Premise and SaaS and solutions provides capabilities that address requirements for Help Desk/Service Desk,
PureCloud is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, social and more. An intuitive interface makes it easy to use. Rapid innovation ensures you'll exceed customer expectations today and tomorrow. PureCloud is simply powerful and powerfully simple. PureCloud makes customer relationships simple. We connect phone, email, and chat through one tool for better customer engagement.
The Genesys PureCloud platform is an all-in-one cloud help desk solution that helps you receive, process and respond to tickets seamlessly. Give your employees an intuitive interface that can handle any interaction, voice, chat, email, text message and more. Integrate seamlessly with CRM systems for powerful routing and automated logging. Weekly feature releases ensure you'll exceed customer support expectations today and tomorrow. The Genesys PureCloud platform is an all-in-one help desk solution that helps you receive, process and respond to tickets seamlessly.
PureCloud ist die All-in-one-Cloud-Contact-Center-Lsung der nchsten Generation, mit der du Omnichannel-Interaktionen in einer nahtlosen Customer Journey verwalten und verstehen kannst. Gib deinen Mitarbeitern ein einziges Tool, das alle Kommunikation, Sprache, Chat, E-Mail, Social Media und vieles mehr beinhaltet. Eine intuitive Benutzeroberflche macht die Bedienung sehr einfach. Schnelle Innovation sorgt dafr, dass du die Kundenerwartungen heute und morgen bertreffen. PureCloud macht Kundenbeziehungen einfach. Verbindet Telefon, E-Mail und Chat über ein Tool für eine bessere Kundenbindung.

by Vivantio

(71 reviews)
Web-based solution that provides IT services through automated routing, alerts, interaction tracking and more. Web-based solution that provides IT services through automated routing, alerts, interaction tracking and more.

by InvGate UK

(70 reviews)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Intuitive web-based service desk software to manage, analyze, and automate your IT service support.

by InvGate SRL

(70 reviews)
InvGate Service Desk is a web-based ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification. Software intuitivo 100% web para mesa de ayuda. Fomenta la colaboración y la gestión inteligente de solicitudes con automatización.

by Metadot

(65 reviews)
Mojo Helpdesk is the super simple help desk app for customer service, IT requests, Maintenance request, and more. Here are 5 reasons to get started with Mojo Helpdesk today. 1) Feel the comfort of ticket tracking right from your inbox. 2) Built-in reports to measure and improve customer satisfaction, response time, and more. 3) Keep storage needs to a minimum, ticket histories stored in the cloud. 4) Self-service tool guarantees 50% fewer help desk ticket. 5) Free 30-day trial on any plan! Your all-in-one resource to create, review, and track support tickets to provide better customer service and stay organized.

by BMC Software

(65 reviews)
Fully integrated Help Desk and IT Asset Management system designed for small to medium sized companies to be affordable to own, easy to install and configure and easy to use. Track-It! includes modules for Help Desk, Asset Management, Change Management, Purchasing, Self Service, Dashboards, Reporting, SLAs, Business Rules and more. Fully integrated Help Desk system for small to medium sized companies that is affordable to own and easy to install, configure and use.

by Groove Networks

(54 reviews)
A better way to support your customers. Groove helps you turn your customer interactions into meaningful conversations and stronger relationships. Comprised of a simple yet powerful multi-channel shared Inbox, Knowledge Base, and Reports, Groove is a perfect alternative to overly complicated and overpriced help desk solutions on the market. Helping teams provide personal support at scale.

by NinjaRMM

(54 reviews)
NinjaRMM is the next-gen PROACTIVE IT service desk. Get real-time performance data from your clients' or teams' machines and be alerted of potential problems and bottlenecks. Solve your IT problems before they come to you. Built on an easy and intuitive cloud-based platform with a robust set of features, you can get up and running in 5 minutes, no servers required. NinjaRMM is the ultimate help desk platform for resolving your clients' issues with speed and simplicity.

by SherpaDesk

(53 reviews)
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses. Finally a customer support solution that focuses on what really matters - Time

by AzureDesk

(43 reviews)
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution

by NABD

(38 reviews)
A cloud customer support and help desk software with the backend ticketing, knowledge base and case management functionality at an affordable monthly cost. NABD allows companies to efficiently support a customer from anywhere, at any time, regardless of the channel via which the customer is reaching out for support(web portal, email, social media, chat, mobile apps). NABD is the only solution with a FULLY functional FREE plan suited for most businesses. Innovative and easy help desk software for companies looking for fast and agile support services. FREE life time plan available.
Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc. Unified communication and call center solution with call management capabilities; handles telephone, internet, fax, email, etc.

by Enhancesoft

(35 reviews)
An open source customer support system that organizes, manages and archives incoming support requests. An open source customer support system that organizes, manages and archives incoming support requests.

by Westrom Software

(34 reviews)
The Service Program is the industry leading QuickBooks add-on Service Software. Dispatch, Routing, work order tracking, maintenance schedules, customer call, tracking equipment, GPS, Mobile Solution and Customer Service Portal - compatible with any iPhone, Droid phone or Tablet or laptop with real time synch, signature capture, field printing, attach pictures, invoices, Rentals, barcodes, and billing and much more. INCLUDES Weekly Training, Technical Support and Software Upgrades. Simple. QuickBooks add-on service software with dispatch, routing, work order, maintenance schedules, GPS, mobile and customer service tools.

by iSupport Software

(31 reviews)
iSupport, is used by more than 250,000 help desk professionals every day to help them solve their most demanding support issues. iSupport Software two editions (Incident Management and Service Desk) with the power and flexibility to meet your company's needs as they change over time. iSupport enables you to manage Incidents, Problems, Changes, CMDB, Assets, Knowledge, Workflows, and more. End users can submit requests for service, search for solutions, and view the status of their open incidents.

by SMART Service Desk

(30 reviews)
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001

by UseResponse

(28 reviews)
A powerful help desk ticketing system. Pricing starts at $15/month. Could be used as a self-hosted solution installed on your server or Cloud option, UseResponse can be embedded and deployed easily. A powerful help desk ticketing with idea management system. Pricing starts at $15/month.

by Helpshift

(28 reviews)
Through Helpshift's streamlined support system, companies can resolve issues more efficiently, boosting customer satisfaction in the process. Companies such as Viacom, Virgin Media, Microsoft, Western Union and Flipboard and hundreds of other leading brands use the Helpshift platform to provide messaging-first customer support. Helpshift is installed on two billion devices worldwide and serves more than 600 million active consumers monthly. To learn more, visit https://www.helpshift.com Helpshift is the industry leading customer service automation platform.

by Dell

(27 reviews)
Comprehensive and easy-to-use appliance-based help desk software solution that offers functionality to help automate repetitive management tasks, as well as providing incident management for user or system problems. Comprehensive and easy-to-use appliance-based help desk software solution.

by Deskpro

(26 reviews)
Deskpro is the helpdesk software platform for 21st century organizations, offering a modern, real-time web interface, flexible configuration and easy but powerful automation. Includes: user portal with Knowledgebase, news posting, file hosting and customer feedback; live chat that you can add to your website; integration with services you already use: Salesforce, Highrise, JIRA, Active Directory, LDAP, OneLogin, Okta and many more. Full REST API and app development framework. The modern helpdesk software platform for every kind of organization. Hosted Cloud or installable On-Premise version for self-hosting.

by Resource Dynamics

(25 reviews)
Total Supportt HelpDesk is software for companies who take calls and emails for customer service or helpdesk support and want to track issues from inception to resolution. With over 900 installations in nearly 35 different countries, HelpDesk is versatile, powerful, easy to use, and extremely price-conscious. Built in Email supporting SSL for POP, iMAP and GMail. Total Support HelpDesk software for customer service, call tracking, helpdesk, tech support. built in CRM or integrate with Act! CRM

by Spoke

(25 reviews)
Spoke's A.I powered help desk software provides a single place to manage all employee requests, with simple ticketing, knowledge management, and self-service powered by artificial intelligence (A.I.). All in a tightly-integrated package that sets new standards for simplicity and ease-of-use. A.I. powered help desk software.

by C-Desk

(24 reviews)
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care Help desk solution with service request management, knowledge base, task management, surveys.

by FocalScope

(24 reviews)
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free. Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.

by ServiceNow

(20 reviews)
IT service management solution built to help growing IT organizations do amazing things. We automate your daily support tasks and help you to track, measure, and process any unit of work. We do it all by delivering cloud-based service management software thats fast to deploy, and simple to configure. Best of all, your investment is protected. ServiceNow is the only cloud provider to offer an ITSM path to grow your services without the replacement burden. Express automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
Jitbit Helpdesk is a great helpdesk app with clean UI and simple set up process. But all the features are there: automation engine, file-attachments, integrations (JIRA, Slack, Dropbox, Github etc), email-integration, Knowledge-base module etc. etc. Jitbit Helpdesk is offered both as a SaaS version and an on-premise tool installed locally on a server. Beautilful help desk software, available both "SaaS" and "on-premise". Tracks your customers' issues, fully integrates with your email.

by ClickDesk

(18 reviews)
Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar. Web-based multi-channel customer engagement application offering Live chat,Help desk, Browser phone and Social Toolbar.

by Wix Answers

(18 reviews)
Wix Answers is the professional platform you can use to create your own help desk and support your customers. Built by Wix to support over 150 million users, it's now available for any business. Wix Answers comes with a customizable knowledge base, robust ticketing system, built-in call center and embeddable help widget. Actionable insights gives you all of the data you need to track your business progress. With Wix Answers, you can build better, longer-lasting relationships Wix Answers is the professional platform you can use to create your own help desk and support your customers.
Vorex Business Management is the most comprehensive cloud-based solution in the market- natively integrating Project Management, Time/Expense Tracking, CRM, Invoicing, and HR in a single solution that is very easy to learn and use. Easy to use, comprehensive and integrated. Vorex Business Management will streamline your business with cloud based PSA solutions.

by Formalistech

(17 reviews)
Process-based, Omnichannel, end to end Help Desk, Customer Service and Relations Management solution with escalation maps, automated workflows, and performance measurements. It has integration and non-code customisation capabilities. You may design processes and interfaces for each issue type separately. In compliance with ISO 10002 certifications. Next4biz is successfully in use by Bosch, Mercedes, ING Bank, Allianz, Daikin, Fiat, Turkish Cargo, Oriflame, Danone and many more. Non-code, process-based, an end to end help desk solution with escalation, automated workflows and advanced reporting capabilities.
Cross-channel solution that covers contact center, web, and social aspects of customer service experience. Cross-channel solution that covers contact center, web, and social aspects of customer service experience.

by Edutek Solutions

(17 reviews)
One to One Plus is the software designed to help K12 school systems integrate and streamline asset, 1:1, and work order management. One to One Plus is the software designed to help K12 school systems integrate and streamline asset, 1:1, and work order management.

by Seamless Desk

(15 reviews)
SeamlessDesk is an affordable cloud based help desk software that allows you to reach your companies support goals with intuitive and rich-featured software. Unlike other help desk software SeamlessDesk does not restrict you with high priced package plans to obtain the features you want or need. We provide you with unlimited access to every feature we have regardless of the package you choose. Simply tell us how many agents you need and that's it. Online cloud based help desk ticketing system designed with giving you everything you need at one low price.

by Novo Solutions

(14 reviews)
Easy to use, web based solution. End Users can easily submit requests via your web site. Requests are automatically added to the ticket queue, reducing the number of support calls and eliminating the ticket creation process by support staff. End users can also track the status of their request through your web site. Flexible settings allow each department to manage their own support/request/project queue. Global managers can view/manage all queues through the help desk. Free Trial! Provider of scalable, easy to use, web based help desk software, customer support software and knowledge management solutions.

by 4me

(14 reviews)
4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have. Enterprise-class IT service management application built for multinational organizations around Service Integration and Management.

by Gorgias

(13 reviews)
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify and Shopify Plus stores. See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click. Use templates, automations, rules, and macros to cut support time. Your support team will be more productive and your customers will love you. Get a demo today to see how it works. Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify stores.

by Supportbench Services

(13 reviews)
A beautiful, intelligent, and intuitive ticketing system that you won't be able to live without. Supportbench was built from the ground up for teams to deliver on their promises and make amazing experiences. Supportbench is a powerful, scalable, and flexible delivering success in email management, knowledge base, customer portals, calendaring, surveying, NPS scoring and much more! We give you everything you need to dominate in your support department and create amazing customer relationships. A beautiful, intelligent, and intuitive ticketing system.

by Help Sumo

(12 reviews)
Helpsumo is a hosted online help desk solution specially designed for providing customer support solutions via Ticket System, Email, Social Media, Live Chat & Self-Help Knowledge Base solutions. A complete online help desk solution for providing professional support to your products or services

by Webkul Software

(12 reviews)
A cloud-based support solution and now released Open Source as well that gives total control over things and makes it easier to manage customer queries. It has all the features which a client would expect from any great helpdesk system like reporting, ticket management, e-mail collaboration, knowledge base management etc. It lets the users to easily and efficiently manage, track and resolve issues instantly and makes the hassle-free working experience for both the staff and the customers. Open Source and cloud-based both as a support solution that gives total control over things to easily manage customer queries.

by Canfigure

(12 reviews)
Canfigure has been designed to provide a scalable, cost effective solution. Its library of well-designed modules enables you to implement only the functionality you require, and then expand at a pace that suits you. The out-of-the-box functionality includes support for integrated CMDB, Asset Management, Change Management and Service Desk. The intuitive administrative functions enable you to customize and expand the database to incorporate any configuration information you may wish to track. Canfigure is a modular ITSM and ITAM solution based on ITIL principles. Canfigure can be deployed on premise or cloud hosted.

by C2 Enterprise

(11 reviews)
C2 ATOM is a complete and intuitive help desk software, containing everything you need to provide First-Class support to your users. Easily handle your Incident, Problem, Service Request. C2 ATOM is also a help desk software designed for organizations looking to provide highly refined quality service delivery. This ITIL-framed and codeless configuration software lets you build your service desk for reaching your ultimate automation potential and operating best-in-class ticketing. Web-based help desk software with intuitive configuration, fast onboarding and best-in-class ticketing.

by LiveZilla

(11 reviews)
LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system. Live chat software with multi-website support, visitor monitoring, and offline messaging functionality.

by DAN electronic

(11 reviews)
InfoServ CRM, integrated Call Center, Help Desk & CRM software solution, with its complete 360 degree customer profile and rich palette of functionalities, finds wide application in optimizing contact center, help desk (customer service) and sales activities. The easy contact management, standard built-in phone and email communication, sales and ticket management modules, performance analysis and external application integration, make it a powerful tool for Sales & Customer Service teams. Attract, retain and delight more customers, stay on top of your accounts and grow your company into a customer-focused organization.

by CounterSoft

(10 reviews)
A leading, .NET based helpdesk ticketing and issue tracking system. Easy to install and maintain, and comes with RESTful API, Apps Framework for easy extension, and Open Source components. Gemini takes care of your help desk operation from ticket creation, through triage and all the way to resolution. Incorporating user-defined Rules and Actions, SLA and integrated with Microsoft Exchange, Office 365, and all other email providers. On Premise & On Demand Enterprise Helpdesk Ticketing & Issue Tracking software. AD/ADFS integration and built for Azure.

by SupportBee

(10 reviews)
Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs. Collaborative solution that converts customer emails to support tickets and eliminates the need for referencing case IDs.

by Trakdesk

(10 reviews)
Trakdesk is a cloud based customer support and helpdesk software that has all the bells and whistles you would need to provide exceptional customer support. Trakdesk is packed with many robust features like; ticketing, automation, SLA management, multiple brands, customizable self-service portals, multi-language, knowledge base, social integration, gamification and many more. SAAS customer support and helpdesk software, hosted in the cloud and readily available.

by Boomtown Network

(10 reviews)
Relay is an intelligent platform for technology support and customer service that enables you to deliver simple, predictive, and personal experiences at scale. Relay also has an expert network where you can seamlessly access remote and field services to augment your existing operations. Relay brings all your customer conversations into one place, automates the common questions and empowers your agents with knowledge and collaboration tools and solve complex issues quickly. An intelligent customer service platform for teams that support technology.

by VobeSoft

(10 reviews)
Offer the fastest and most efficient service to your customers Provide your relations of the fastest and most effective service. Improve your customer service with Vobe Service. Provide your relations a platform for support, questions or tickets. Handle requests easily, structured and prioritized. Suitable for any industry. Combine Vobe Service with other solutions: - Vobe CRM - Vobe Workflow - Vobe Service - Vobe Unity - Vobe Prototyping - Vobe GDPR - Vobe Planning One clear 360 degree service overview. Set up your own dashboard with the widgets that are important to you.

by Reamaze

(8 reviews)
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys. Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.

by Talkus

(8 reviews)
All Your Customer Support. In Slack! Make every customer feel loved Talkus turns Slack into a simple help desk platform. Get all the necessary tools to provide awesome experiences to your clients: live chat, phone, text, emails and social media, knowledge base. All Your Customer Support. In Slack!

by Think Tank Software

(8 reviews)
Affordable Customization Automated Workflow Secure, Cloud Based Free Support Daily Backup Full Asset Tracker Check List based on ticket Category Feedback system on closed tickets, and a Vendor Quick Quote Tool Think Tank NTG sells a cloud based help desk ticketing system that is customized for your needs. Let us know what your looking to do!

by OMNINET

(7 reviews)
OMNITRACKER is one of the leading software systems in IT Service Management across Europe with in excess of +600 customer installations and more than 50.000 concurrent users. OMNITRACKER is famous for its flexibility and high integration potential. The ITIL-compliant OMNITRACKER ITSM Center application supports 14 processes of the ITIL V3 Edition 2011 framework and has been awarded by leading subject matter expert organizations like Pink Elephant, Axelos / OGC and Serview OMNITRACKER is a universal platform for business processes on which all OMNITRACKER applications are based.

by Requestor Technologies

(7 reviews)
Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk in corporate environments of any size. It provides an efficient centre for any requests coming from customers or employees from any source and can be set up in the cloud or on an on-site server. Requestor is a very flexible web application that allows a wide range of scenarios for the help desk and service desk.

by Wowdesk

(7 reviews)
WowDesk is a powerful suite of help desk & customer service solution that aims to provide and deliver optimum customer support services through various channels including self-service portals, email, chat, phone, and social media networks at affordable price. Wowdesk is a flexible, scalable and user friendly customer engagement platform that is installed in multitude of industries with different sizes across the globe. They call it help desk, we call it WOWdesk! Learn more at wowdesk.com Wowdesk omnichannel customer service help desk software helps businesses of all sizes deliver "WOWing" customer experience

by UserScape Software

(6 reviews)
Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more. Help desk tool that provides end user and customer information through emails exchange, custom fields, matrix report and more.

by Re:Desk

(6 reviews)
Customer service help desk ticketing software for small business including cloud (Saas) and downloadable version. - it ready help desk - downloadable version - Saas web based version - Ecommerce ready - Multi-site (multi-store) connection - Multivendor ready help desk - Easy to use, 10 min to setup - Everything you need to start supporting customers Customer support help desk software for small business including web based cloud (Saas) and downloadable version.

by Helprace

(6 reviews)
Helprace is the easiest way to manage customer-company interaction. A help desk with an intuitive customer community and a feedback app means that Helprace is ready to use out of the box. There's no lengthy setup guides, installation manuals or IT settings to take care of. Features: Case Rules, Macros, SLA, Saved Actions, Agent Collision, Drafts, Edits, Email Integration, Customer Contact System, Reporting

by Ladybird Web Solution

(6 reviews)
An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups. An open source ticket based support system with knowledge base. It is specifically designed to cater the needs of startups.

by Quest Software

(6 reviews)
KACE fast-to-implement, easy-to-use systems management and deployment solutions provision, manage, secure, and service your growing network-connected devices, including iOS & Android, Windows PCs, Macs, Chromebooks, Tablets, Linux, UNIX, and Windows Servers, printers, storage and IoT while delivering rapid ROI. KACE Features: Inventory, IT Asset & iOS/Android Device Management; Software License Compliance & Management; Operating System & Software Deployment; Patch Management and Service Desk. Quest UEM: KACE Systems Management Appliance (SMA), KACE Systems Deployment Appliance (SDA) & KACE Mobile Device Management (MDM)

by Paldesk

(6 reviews)
Paldesk is helpdesk and ticketing software made for customer support teams. Problem-solve with tickets over and leave your website visitors and customers satisfied. Real-time and proactive, it's the perfect tool to answer difficult questions and provide extraordinary support. Bring your customers together into one place from multiple channels, establish meaningful relationships and nurture them into fruitful partnerships.Get started now, it's free. Helpdesk and ticketing software for customer support teams. Solve live issues with proactive ticketing through mutiple channels.

by YellowFish Software

(5 reviews)
Revelation helpdesk is a 100% web based help desk solution that is so efficient it is like adding a virtual employee to your staff at a fraction of the cost. Through our transparent feature set and commitment to "ease of use," Revelation delivers the power and flexibility to lift you up to the next level rather than stand in your way. 100% web-based help desk application that will improve your business management & your customer relations.

by nanoRep

(5 reviews)
In the Age of the Customer we bridge the gap between businesses and consumers by breaking down barriers of communication and knowledge. Our unique solution lets your customers feel they are understood and supported via a real-time, personalized conversation across the customer journey. In addition to website, mobile, and agent-facing CRM deployments, nanorep can integrate with popular messaging platforms, creating seamless customer experiences across every touch point in the digital journey. nanorep is a digital self-service solution that provides personalized guidance to every consumer at their moment of need, on any device

by TeamDynamix

(5 reviews)
TeamDynamix offers a single work management platform for project, portfolio, and service management. The TeamDynamix suite of project and ticket tracking, reporting, and portfolio management software provides the tools necessary for successful IT governance, resource management, and service desk management. TeamDynamix is used by organizations in Higher Education, K-12, State & Local Government and Healthcare. Project, portfolio and service management solutions in a single work management platform.

by ShareFun Network

(5 reviews)
AI powered Customer Support Software for In-App Messaging and Operation with AI bot, notifications, Auto-check Form, alerts, app indexing and more. AIhelpI helps you provide personalized support when and where customers need it, so customers stay happy and satisfied. it enables you customize your support and configure any workflow. AIhelp Customer Support designed to enable you meet your customer requirements and satisfaction where all functions are customizable.

by Milldesk

(5 reviews)
A software to manage and control help desk, a SaaS app, works with ticketing system, SLA, reports, knowlodge base and many features. A software to satisfy and create relationship with its users.

by devContact

(4 reviews)
Enables organizations to respond to its users more efficiently. It is specialized for mobile apps and games. The Ultimate Customer Experience

by QuickFMS

(4 reviews)
QuickFMS is a cloud-based facility management software platform that provides your business with a modular system for automated management of your day-to-day business and infrastructure processes. It's a one-stop destination for organizing, structuring and running your business and infrastructure for maximizing your company's efficiency and performance. Whether you are an MNC or an SME, we ensure an all-around result for your company by helping you achieve a smoother operation. Cloud-based facility management tool that helps organize, structure and run all elements of your business for maximum performance.

by wordDev

(4 reviews)
wordDev Support Desk is All-In-One tickets system offering many features such a Live Chat, Support Tickets with priority, multiple Department, multiple user, client management, FAQ, bugs, online payment, product showcase, Service for sale, multiple language and much more... Live Chat, Support Tickets, multiple Department, multiple User, multiple language, Customer management, FAQ, online payment, and more..

by Fizzy Software

(4 reviews)
Interakt is an All-In-One Customer Engagement and Support platform which simplifies your concerns for capturing new leads, engaging, nurturing and retaining your existing leads and users and support all your visitors and customers from one single platform, which also gives you a detailed summary of your website activities right at the tip of your thumb. Capture, Engage, Retain, and Support all your customers and visitors from one single dashboard.

by FuseDesk

(4 reviews)
FuseDesk is THE Integrated Help Desk and Messaging Platform Add-On for Keap and Infusionsoft by Keap with deep integration leveraging InfusionsoftID login, full Infusionsoft template support (including Infusionsoft merge field data, custom fields, and automation links), powerful Infusionsoft automation with Campaign Builder and so much more. Come see why Infusionsoft users are upgrading their help desk to FuseDesk today with a full feature, no time limit, no credit card needed, free app! FuseDesk is THE Integrated Help-Desk and Messaging Platform built for Infusionsoft and Keap from the start. Get a Free App Today!

by Axios Systems

(3 reviews)