LiveChat

LiveChat review

Comments: We set up a live chat for our customer on his eshop. Quick setup within a few minutes and the customer also quickly adopted the livechat window.

Pros:

14 day free trial version Possibility to share the screen with the customer A huge number of features such as automatic replies, switching between operators, offline messages and more.

Cons:

After the 14-day free version expires, you need to purchase the paid version. For some, this can be off-putting.

Great product, works and easy to use.

Comments: Good

Pros:

Easy to set up. Integrates well and is a fair price.

Cons:

Could be a it cheaper. Could be a bit cheaper. Not in Canadian dollars.

A review on the effectiveness of live chat

Pros:

The fact that you can make a live call to anybody around the globe

Cons:

There are at time glitches when operating or making a live chat

I panic when I hear the knock knock.

Comments: My experience with LiveChat is worthwhile. Aside from it's really serving it's purpose for our business, it does not make our lives complicated.

Pros:

As part of general sales support of our company, this software was probably the easiest that I dealt with when I was learning all our tools. It's very user-friendly, not complicated, all the buttons can be learned, and the important function of getting in touch with a customer was quick and easy. We can send photos, links, files, or what not just to make things clear to our customers. We were able to generate additional sales when we started using this app because our customer don't need to call us anymore. We were able to assist them with whatever concerns they have whether it's sales or customer service by just chatting, so this makes their lives more convenient. As an agent of our company, we know that our business is good when we always here the knock knock sound of this app because there's a potential customer on the other end.

Cons:

First, I'd say the cost of this app. There are other options for the same service that is cheaper that this. Second, how big of a file this app is. Desktop wise, it's fine. But on the phone, it takes up quite a storage space.

A versatile App

Comments: It has been one of the greatest apps that I've ever used to interact with customers and the fact that we're able to send the chat transcripts give an incredible peace of mind to the clients

Pros:

You can easily share files with customers, send links, or even schedule meetings - you can also set up canned responses to answer common queries. It's also great that you can transfer chats between agents, which is helpful if your business has multiple departments with different specialties (or mostly because customers tend to request to speak to an agent) It is also important to note that the messages have a layout that is similar to Facebook/messenger. the queued chats are displayed in a column on the left panel, while you can focus on a chat in the center panel. Additionally, there's a right panel where you can see all the details of the customer that you're currently helping (sites that they've visited, their device, their browser, if they're a returning customer or not, etc.)

Cons:

It can be pricey if you have several agents - there are multiple plans based on how many people you need to go live - One of the basic ones allows you to have 14 people at the same time (including admins, so this can reduce the number of agents that'll be assisting a customer))