--- description: Learn more about Freshdesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.com.au/software/124981/freshdesk Page: 1 / 141\ Next: [Next page](https://www.capterra.com.au/software/124981/freshdesk?page=2) > Cloud-based help desk that centralizes ticketing, omnichannel communication, workflow automation, and self-service tools for customer. > > Verdict: Rated **4.5/5** by 3487 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Businesses of all sizes, from startups to enterprise teams, across ecommerce, fintech, travel, logistics, retail, and education industries that manage customer support across one or more channels. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3487 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece and 39 more ## Features - Access Controls/Permissions - Activity Dashboard - Assignment Management - Automatic Call Distribution - CRM - Call Center Management - Call Monitoring - Call Recording - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management - Customer Database - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customizable Templates - Dashboard - Discussions/Forums - Email Management - Engagement Tracking - Feedback Management - Full Text Search - Inbox Management - Incident Management - Interaction Tracking - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Mobile Access - Multi-Channel Data Collection - Problem Management - Queue Management - Real-Time Chat - Real-time Consumer-facing Chat - Remote Access/Control - Reporting & Statistics - Screen Sharing - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management ... and 26 more features ## Integrations (60 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure - Facebook - Freshcaller ... and 45 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) - [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software) - [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software) - [AI Agents for Customer Support](https://www.capterra.com.au/directory/34696/ai-agents-for-customer-support/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2216 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18812 reviews) 5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1728 reviews) ## Reviews ### "Streamlining Support, Enhancing Efficiency through Freshdesk" — 5.0/5 > **Rajneesh** | *22 September 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: What I valued most about Freshdesk was its intuitive and user-friendly interface, which enabled efficient management of customer enquiries and support tickets. Its automation, reporting, and organizational capabilities also contributed to a more streamlined and efficient customer support process. > > **Cons**: With its extensive product roadmap and advanced AI capabilities, complemented by Freddy AI, Freshdesk continues to evolve and deliver significant value. Overall, there is nothing to dislike about the platform. > > Overall, my experience with Freshdesk has been positive. The platform provides a structured and efficient approach to managing customer enquiries and support tickets. Its range of features supports effective workflow management, enhances operational efficiency, and contributes to a consistent customer support experience. ----- ### "Overall a good Simple Ticketing System" — 4.0/5 > **Jenis** | *20 May 2026* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses. > > **Cons**: More advanced features are in a higher tier which sometimes makes you want to weight other options for the price point. > > It’s not the most advanced tool on the market, but for teams that need a dependable, scalable, and affordable way to manage customer conversations, Freshdesk is a very strong contender. ----- ### "Reliable Help Desk Platform and Easy Setup" — 5.0/5 > **Graeme** | *12 July 2026* | Packaging & Containers | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk is intuitive and easy to set up, making it simple for support teams to get started quickly. The ticket management system is well organized, automation rules save a lot of time on repetitive tasks > > **Cons**: Some advanced features are only available on higher-tier plans, which can become expensive as your team grows > > Overall, Freshdesk has been a reliable and user-friendly customer support platform. It has helped streamline ticket management, improve response times, and provide a better experience for both support agents and customers. ----- ### "You'll only get to know about freshdesk when you'll try to cancel subscription." — 1.0/5 > **Verified Reviewer** | *5 August 2025* | Leisure, Travel & Tourism | Recommendation rating: 0.0/10 > > **Pros**: It does what it is supposed to, with no complaints about its functionality. Freshdesk's own customer service is below average. > > **Cons**: Try cancelling the subscription and you'll see how limited Freshdesk's service is. It’s incredibly hard to cancel; they've been charging us for the last two months even though we’ve cancelled our subscription three times from our admin interface. > > Pathetic. They are only interested in getting money from you and don't care about you. We were with them for 5 years, and when we tried cancelling, it was an incredibly difficult process. Don't try this if you're not sure it fits your business requirements. ----- ### "Simple and Effective Support Tool" — 4.0/5 > **Junaid** | *9 September 2025* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: Freshdesk has a clean user friendly interface. Ticketing system is well organised and automation rules saves a lot of time by routing tickets to the right team member. Customer support response times are also very reliable. > > **Cons**: Reporting cound be more advanced, sometimes insight feel limited unless you upgrade to higher tier plans. > > Overall, Freshdesk is a great customer support solution that improve communications with users. It is cost effective and reduces reponse times significantly. ----- Page: 1 / 141\ Next: [Next page](https://www.capterra.com.au/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data