--- description: Learn more about Freshdesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshdesk Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Freshdesk](/software/124981/freshdesk) # Freshdesk Canonical: https://www.capterra.com.au/software/124981/freshdesk Page: 1 / 140\ Next: [Next page](https://www.capterra.com.au/software/124981/freshdesk?page=2) > Freshdesk is a customer support software that helps businesses streamline support operations and enhance customer experiences. > > Verdict: Rated **4.5/5** by 3470 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshdesk? Freshdesk is used by customer service departments, support agents, call centers, help desks, e-commerce companies, and retail businesses. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3470 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese - **Available Countries**: Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Benin, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia and 100 more ## Features - Access Controls/Permissions - Activity Dashboard - Assignment Management - Automatic Call Distribution - CRM - Call Center Management - Call Monitoring - Call Recording - Call Routing - Catalog Management - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Content Management - Customer Database - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customizable Templates - Dashboard - Discussions/Forums - Email Management - Engagement Tracking - Feedback Management - Full Text Search - IVR - Inbox Management - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Live Chat - Mobile Access - Multi-Channel Data Collection - Multi-Language - Queue Management - Real-Time Chat - Real-time Consumer-facing Chat - Remote Access/Control - Reporting & Statistics - Screen Sharing - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management ... and 25 more features ## Integrations (78 total) - Adobe Commerce - Aircall - Ameyo - BigCommerce - Box - CS-Cart Store Builder - Campaign Monitor by Marigold - Capsule - ChargeDesk - Coevera - Constant Contact - CustomerGauge - Dropbox - Easy Insight - Five9 ... and 63 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software) - [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4090 reviews) 2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews) 3. [HelpDesk](https://www.capterra.com.au/software/185973/helpdesk) — 4.6/5 (183 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18806 reviews) 5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1727 reviews) ## Reviews ### "Reliable Help Desk Platform and Easy Setup" — 5.0/5 > **Graeme** | *12 July 2026* | Packaging & Containers | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk is intuitive and easy to set up, making it simple for support teams to get started quickly. The ticket management system is well organized, automation rules save a lot of time on repetitive tasks > > **Cons**: Some advanced features are only available on higher-tier plans, which can become expensive as your team grows > > Overall, Freshdesk has been a reliable and user-friendly customer support platform. It has helped streamline ticket management, improve response times, and provide a better experience for both support agents and customers. ----- ### "Simple and Effective Support Tool" — 4.0/5 > **Junaid** | *9 September 2025* | Hospitality | Recommendation rating: 7.0/10 > > **Pros**: Freshdesk has a clean user friendly interface. Ticketing system is well organised and automation rules saves a lot of time by routing tickets to the right team member. Customer support response times are also very reliable. > > **Cons**: Reporting cound be more advanced, sometimes insight feel limited unless you upgrade to higher tier plans. > > Overall, Freshdesk is a great customer support solution that improve communications with users. It is cost effective and reduces reponse times significantly. ----- ### "Overall a good Simple Ticketing System" — 4.0/5 > **Jenis** | *20 May 2026* | Consumer Goods | Recommendation rating: 8.0/10 > > **Pros**: Freshdesk is a reliable and user-friendly helpdesk solution that for small to medium-sized businesses. > > **Cons**: More advanced features are in a higher tier which sometimes makes you want to weight other options for the price point. > > It’s not the most advanced tool on the market, but for teams that need a dependable, scalable, and affordable way to manage customer conversations, Freshdesk is a very strong contender. ----- ### "You'll only get to know about freshdesk when you'll try to cancel subscription." — 1.0/5 > **Verified Reviewer** | *5 August 2025* | Leisure, Travel & Tourism | Recommendation rating: 0.0/10 > > **Pros**: It does what it is supposed to, with no complaints about its functionality. Freshdesk's own customer service is below average. > > **Cons**: Try cancelling the subscription and you'll see how limited Freshdesk's service is. It’s incredibly hard to cancel; they've been charging us for the last two months even though we’ve cancelled our subscription three times from our admin interface. > > Pathetic. They are only interested in getting money from you and don't care about you. We were with them for 5 years, and when we tried cancelling, it was an incredibly difficult process. Don't try this if you're not sure it fits your business requirements. ----- ### "Freshdesk review by Arun" — 4.0/5 > **Arun** | *4 July 2026* | Oil & Energy | Recommendation rating: 9.0/10 > > **Pros**: Best ticket routing features, we saved so much time using this and other integrations into other social media and communication channels. > > **Cons**: Analytics, reporting and dashboards are very basic and it make to do the reporting manually and it is a tiresome process. ----- Page: 1 / 140\ Next: [Next page](https://www.capterra.com.au/software/124981/freshdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/124981/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data