18 years helping Australian businesses
choose better software
HaloITSM
What Is HaloITSM?
HaloITSM allows you to track your assets and visualize dependencies between configuration items. Identify and log incidents, problems and change requests against assets and identify systemic failings prior to the occurrence of major incidents.
Connect with one of our 30+ native asset management integrations to automate the processes in your CMDB at no extra cost.
Who Uses HaloITSM?
Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.
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HaloITSM
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Reviews of HaloITSM
Alternatives Considered:
Feature Rich and a Great User experience
Comments: Excellent Service with an Excellent Product. Their customer service is very good with someone always happy to help as soon as you call in.
Pros:
It has such a vast selection of features, Almost every aspect of customisable and the Web Interface is excellent.
Cons:
With it having such a WIDE selection of features, the issue I found is that the configuration is very complex, sometimes takes a moment to figure how to change a setting.
A simple tool to mange tickets and changes
Comments: Very well pleased with using Halo day in and day out.
Pros:
- Ease of use. - Check users and agent details in the same page - Real time notifications - Asset management - Integrated KB - Launch chat or email with the user.
Cons:
Reporting / Analytics could be better for the agent. At the moment, we have to ask our Halo administrator.
Would Recommend
Comments: It works great for what we need it for and it makes getting back to employees/ internal customer service so effective and efficient.
Pros:
User friendly, easy to navigate, straight forward
Cons:
You kind of have to know where to click to see the newest tickets.
Multi Function
Comments: We've been using NHD for the last 4 years, and it has been suited to our needs to cover our IT, Systems and Facilities teams. It has sufficient customisation and security to allow us to use the system for logging our tickets across the departments, and security to allow segregation of information, for example IT cannot see Facilities tickets and vice versa. We also like the automated ticket function for regular tasks in IT and Facilities. Reporting functionality is suitable for our needs too, allowing us to report on the team's activities, monthly, quarterly and annually.
BA Review - HaloITSM
Pros:
Easy to use and manage IT tickets. UI is okay, not too fancy and not too dull.
Cons:
Sometimes the software takes time to load and function properly.
