--- description: Learn more about JIRA Service Management price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.com.au/software/138769/jira-service-management Page: 1 / 32\ Next: [Next page](https://www.capterra.com.au/software/138769/jira-service-management?page=2) > ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration. > > Verdict: Rated **4.5/5** by 763 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses JIRA Service Management? Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 763 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Atlassian - **Location**: San Francisco, US - **Founded**: 2013 ## Commercial Context - **Starting Price**: USD 20.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Free for up to 3 agents 7 day free trial of paid plans Standard: 4-15 agents for $20/agent/month, 16+ agents at discounted price Premium: 4-15 agents for $45/agent/month, 16+ agents at discounted price Enterprise plans are also available, billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese - **Available Countries**: Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany and 33 more ## Features - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Capacity Management - Change Management - Collaboration Tools - Configuration Management - Content Management - Customer Support - Feedback Management - Full Text Search - IT Asset Management - IT Reporting - Incident Management - Inventory Management - Issue Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Mobile Access - Multi-Channel Communication - Multi-Language - On Call Scheduling - Patch Management - Performance Metrics - Project Management - Project Tracking - Real-Time Analytics - Real-Time Chat - Real-Time Monitoring - Release Management - Remote Monitoring & Management - Reporting & Statistics - Risk Assessment - Screen Sharing - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Task Management - Team Collaboration - Text Editing - Ticket Management - Workflow Management ... and 32 more features ## Integrations (98 total) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) ## Related Categories - [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software) - [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software) ## Alternatives 1. [Action1](https://www.capterra.com.au/software/180609/action1-rmm) — 4.9/5 (237 reviews) 2. [Pulseway](https://www.capterra.com.au/software/141792/pulseway) — 4.7/5 (310 reviews) 3. [PDQ Deploy & Inventory](https://www.capterra.com.au/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 4. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Wrike](https://www.capterra.com.au/software/76113/wrike) — 4.4/5 (2887 reviews) ## Reviews ### "Jira - An awsome tool" — 4.0/5 > **Karun** | *7 September 2024* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: It is very intuitive. Has got good features like tags , labels etc. which helps to categorize issues well. It helps in reporting as well. > > **Cons**: Poor help documents especially around JQL > > Overall a nice experience. It is a very easy tool to learn. It can be scaled up well. It is also quote versatile in usage for Scrum Kanban etc. ----- ### "Powerful and Flexible ITSM Tool" — 4.0/5 > **Gary** | *30 April 2025* | Information Technology & Services | Recommendation rating: 7.0/10 > > **Pros**: How well it integrates with the broader Atlassian ecosystem (like Confluence and Jira Software) > > **Cons**: Initial setup and configuration can be quite complex, especially for teams without prior Atlassian experience. > > It’s a powerful and flexible platform that works well for managing service requests, incidents, and change workflows. ----- ### "Simple Service Management" — 5.0/5 > **Khevana** | *23 September 2024* | Professional Training & Coaching | Recommendation rating: 8.0/10 > > **Pros**: Ease of onboarding and managing different types of support projects > > **Cons**: We just love this piece of tech and there is nothing specific that we don't like. > > We have been using the JIRA service management for the last 4-5 years to manage our different internal projects and other support requests. It made it really easy to manage those along with the implementation projects and integrate them with other tools with ease. ----- ### "Jira Service Management Review" — 4.0/5 > **Tom** | *31 March 2025* | Gambling & Casinos | Recommendation rating: 6.0/10 > > **Pros**: Strong functionality for handling service requests, able to handle multiple issues. > > **Cons**: Steep learning curve at the beginning. Can be hard to pick up. > > My experience has been positive. Hard to pick up but great once learnt. ----- ### "could work better on the timeline setup" — 3.0/5 > **Terry** | *26 August 2024* | Mining & Metals | Recommendation rating: 5.0/10 > > **Pros**: Well integrated with agile framework, have sub task under projects > > **Cons**: The project timeline setup is not intuitive, especially when u need to set up multiple task in parallel ----- Page: 1 / 32\ Next: [Next page](https://www.capterra.com.au/software/138769/jira-service-management?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/138769/jira-service-management) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data