JIRA Service Management

Simple and effective task management software

Comments: It's useful for monitoring progress and coordinating the many tasks that have been delegated. In fact, the tool's progress track can be used to make estimates for the deadlines themselves.

Pros:

We utilize Jira to proactively guard against issues, notify clients when they are discovered, and monitor their progress and enhancements. Having the assignor's identity and that of the assigned person clearly shown also helps establish trust.

Cons:

I had trouble finding older tickets or finding out who else had been assigned to the key I was working on; an internal chat function could greatly benefit those of us waiting for clients to respond to comments.

Jira used by a system engineer

Comments: Overall, JIRA Service Management is powerful and customizable, but has a complex setup, steep learning curve, and can be costly.

Pros:

Seamless JIRA integration, customizable workflows, advanced automation, user-friendly interface, robust reporting, scalable, SLA management, and extensive third-party integrations.

Cons:

Complex setup, expensive for small teams, slower with large data, steep learning curve, and overwhelming customization for non-tech users.

Alternatives Considered: Zoho Projects, MeisterTask, Zoho Desk, monday.com and Wrike

Switched From: ActiveCollab

Reasons for Switching to JIRA Service Management: Easy to use, cost effective and they gave discount plus many many more benefits

Jira is a good tool but need to know the limitation

Comments: The ITSM offers a high-quality service and a competitive price compared to other tools. However, it requires a skilled implementation partner for a successful deployment. This tool also needs ongoing support and maintenance to ensure optimal performance. It is not advisable to rely on a short-term professional service during deployment without continuous support/improvement.

Pros:

Jira's ITSM module is user-friendly and intuitive. You don't need much training to master it. One of the features I appreciate most is the ability to mention other people with @ in the comment section and keep them updated on the ticket status.

Cons:

The IT asset management module is very complex and requires a lot of configuration to enable the basic features. The out of box feature in this module was not useful for my purposes. I had to set up the IT asset classes from the schema level, which was time-consuming and tedious.

JIRA enhances your management!

Comments: Overall it has been a great resource for our institution. With the seamless tools imbedded in the program, it has enhance our productively and user communication. Our team has had a great experience and new employees find it easy to learn!

Pros:

This product helps our institution track ticket stats and helps us communicate with our customers efficiently.

Cons:

The user interface could use a bit of a revamp. We also noticed that some workflow process could be added to track assets and maintain inventory.

Alternatives Considered: TeamDynamix

Reasons for Switching to JIRA Service Management: The cost of the product was less for what our institution needed

Jira Service Desk Management

Comments: Overall I have been using Jira Service Mangement for 6 years and I love finding about new features and integrations.

Pros:

I like the analytics and incident management part of the Jira service desk management and of course the ease of locating tickets and updating them.

Cons:

I feel like JQL is necessary for important searches which not everyone has experience with.

Good but needs integrations to look better

Pros:

Managing projects in service management is easy & integrating various applications into it is seamless

Cons:

A bit confusing at first, roles seem jumbled at first glance & service management itself is a bit ugly when looking at it externally

Alternatives Considered: Zendesk Suite

Reasons for Switching to JIRA Service Management: JIRA was already integrated so it was the easier choice

Top of the market

Comments: Overall, Jira has many integrations and way tu automate in-house processes. Second to none.

Pros:

Jira is standard of IT industry for managing effective development and connecting it to other teams in the company.

Cons:

Jira can be sometimes complicated which is expected considering the amount of feature it needs to handle complex business processes.

Alternatives Considered: monday.com and Asana

Reasons for Switching to JIRA Service Management: More features required for effective development.

We track incoming work with Jira Service Management

Comments: I prefer Jira Service Management because it is very similar to Jira software; If you are familiar with Jira software, you will have no problem using this one. Concise but effective.

Pros:

First of all, Jira allows us to manage customer support requests in an organized way. They can be tailored to individual squads and relatively easily monitored. All relevant details can be stored in one location in a Jira request. Jira is an easy-to-use tool and request tracker for teams, with features including customizable dashboards, access permissions, and time/effort monitoring.

Cons:

Inadequate translation of Jira Service Management into other languages is one of its biggest drawbacks, as it results in an unnatural hybrid between English and the selected language.

The best tool for Helpdesk which works seamlessly with Jira

Comments: My team enjoys this tool a lot and we surely feel this is the most suited tool for the workflow we have. Highly recommend for helpdesk in IT

Pros:

Works so well with a support email ID to collect client helpdesk issues, and even link them to development (IT project) tickets

Cons:

Perhaps the dashboards can be easier and more insightful, for checking workload, number of issues managed per staff member etc

Alternatives Considered: Zendesk Suite

Reasons for Switching to JIRA Service Management: Since we have a lot of helpdesk tickets that may translate into a product feature, or enhancement or bugs that can be forwarded to the IT development team, we wanted to use something that syncs with JIRA very well

Effortless Collaboration and Task Management: A Closer Look at JIRA Service Management

Comments: My overall experience with JIRA Service Management has been exceptional. The platform has revolutionized our incident management process and significantly improved collaboration among team members

Pros:

One of the aspects I liked most about Jira Service Management was its exceptional incident resolution efficiency. The platform truly excels in streamlining the incident management process, enabling our team to respond swiftly and effectively to any issues that ariseWith Jira Service Management, we were able to create a centralized incident ticketing system that provided complete visibility into ongoing incidentsThe automation capabilities of Jira Service Management were a game-changer. We were able to set up predefined workflows and triggers, ensuring that incidents were routed to the appropriate teams and escalated as needed

Cons:

While Jira Service Management offers a plethora of robust features, one area that I felt could benefit from improvement was its reporting capabilities. Although the platform provides basic reporting functionalities, there are certain areas where additional enhancements would be valuable

Jira is your ally for scrum management!

Pros:

The flexibility, all the things you can setup for a project to be tracked here, the board management, workflows, assignments, roles and that fits so great for Scrum teams.

Cons:

We are lacking to have a free test cases management in Jira.

Very satisfied overall, however there is still room for improvement

Comments: Overall I'm pretty satisfied with JIRA service management, except for some missing functionalities as described above

Pros:

The ticketing system is very easy to use and intuitive.

Cons:

While it is very easy to write the description for a ticket and edit it later, it is also highly error prone because anyone could just accidentally click on the description area and accidentally change something in there. However, there's no built-in tool to revert the accidental changes.

One of the best choices for a customer service desk

Pros:

Highly customisable service desk portal, from the fields to the UI. We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping internal and external discussions separate.

Cons:

SLA management should be made easier as well as the reporting options. Naturally the easy integration between the service desk and the software issue tracking system occurs if you are using Atlassian, good luck with other tools.

Alternatives Considered: Redmine and Azure DevOps Services

Switched From: Redmine and Azure DevOps Services

Excellent software for incident and ticket management

Comments: It is a intutive software that has made our incident and ticket management so easy

Pros:

It has made the incident and ticket mangement so easy. Its jntegration witj Zendesk is so helpful

Cons:

The configuration takes a bit of time. If you have not used Jira earlier then learning takes a bit if time.

Jira service mamagent is useful for me

Comments: My total idea is the Best choice for ticket management

Pros:

Usage and crearimg tickets are so easy and have good interface

Cons:

I do not have something bad for jira management

A Powerful Software for Efficient Software Development Management

Comments: JIRA is a highly powerful software that excels in managing software development projects. With its robust features and functionalities, it offers a comprehensive solution for teams to track and organize their work. However, it can be overwhelming for users due to the extensive customization options available, which may lead to a learning curve and occasional complexity

Pros:

- Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects, including issue tracking, task assignment, and progress monitoring.- Customizability: The software allows for extensive customization, enabling teams to adapt it to their specific workflows and requirements.- Integration capabilities: it seamlessly integrates with various development tools and platforms, facilitating collaboration and enhancing productivity.- Reporting and analytics: it offers robust reporting and analytics features, providing valuable insights into team performance, project progress, and issue resolution.

Cons:

- Steep learning curve: Due to its vast customization options, JIRA can be initially overwhelming for new users, requiring time and effort to fully grasp its functionalities.- Complexity: The extensive features and configurations available in JIRA can sometimes make the software feel cumbersome, especially for smaller, less complex projects.

JIra is a must for Software Development

Pros:

It helps us to organise and better understand the current progress.

Cons:

It should support github comments and it would be nice if could integrate github such that task could change progress based on github commits

Jira is the heartbeat of our company

Comments: Overall, Jira has made our lives more manageable in terms of tickets/issues/projects management.

Pros:

Organises unlike any other management tools for all our needs. A very flexible tool and the ease of integrations with other apps via API is much appreciated.

Cons:

A little bit steep learning curve, but definitely doable after a bit of Jira training/course.

Jira made our work easier

Pros:

It is easy to follow up on ongoing projects

Cons:

The only thing that could be better is that the job filter has to be reapplied every time you move in or out from a ticket but it's not that much of a big deal.

Very Organized and Easy to User

Comments: Over experience is very good , once setup it very easy to use and track all issues.

Pros:

It is very easy to use even for a new person. Very easy to track tickets and Overall Project status. Easy to get notification and ticket assignment.

Cons:

When total number for ticket to be tracked is very high it feels little slow to respond. and also for non technical team it can be little tricky to setup initially.

IT Service Management correctly embedded into Jira

Pros:

Jira Service Management implements ITIL-based functions that work very well and are easy to implement for a company of any size.

Cons:

The learning curve for users used to working with Jira Software is important to keep in mind. Jira Service Management has some particular functionalities that are different from regular Jira Software projects.

JIRA Service Management is a complete lifesaver for managing IT service requests and incidents.

Pros:

The customizable workflows and powerful search functionality make it a must-have for IT teams.

Cons:

The learning curve can be a bit steep for new users, and the interface could use some modernization.

Integration is Everything

Comments: I will continue to recommend Jira as the go-to platform for ticketing systems and service management. The main reason is Jira’s integration abilities. I have yet to meet a system that we cannot integrate into our jira instance.

Pros:

The interface is intuitive which is critical when using Jira across an organization. Team members with varying levels of tech-savvy are able to navigate tickets and collaborate.

Cons:

Setting up the workflow design is a little overwhelming for a novice user. With so many options, figuring out the right path for your needs can be a little daunting.

Great enterprise solution for larger organizations

Pros:

Flexible and scalable. Jira Service Desk can be customized to meet the needs of organizations, from small businesses to large enterprises.Fairly Easy to use. Jira Service Desk is a fairly user-friendly tool that can be learned by both technical and non-technical users.Strong security features. Jira Service Desk offers a variety of security features to protect sensitive data, such as two-factor authentication and role-based access control.Powerful SLA supportCustomizable queuesAutomated request managementReal-time reporting

Cons:

Can be complex to set up. Jira Service Desk can be a complex tool to set up and configure, especially for large organizations.Can be expensive for large organizations. The cost of Jira Service Desk can be high, especially if they need to purchase additional licenses.Not as feature rich as some other ITSM solutions. Cumbersome platform for small teams1

Good tools for devops

Pros:

custimized dashboard which enable to focus on what I intersted

Cons:

Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？