TeamViewer

Who Uses TeamViewer?

Provides remote access and support management for small to large businesses with multi-langauge support, secure connections, augmented reality and more.

What Is TeamViewer?

TeamViewer connects any PC, Server, or device on any platform globally in a few seconds. Available in over 30 languages, TeamViewer provides remote control and online meeting software. Focusing on cloud-based technologies to enable online support, collaborating in real time across the globe, with an expanded product portfolio, including ITBrain (anti-malware), Monitis (website monitoring system), and Blizz (online collaboration).

TeamViewer Details

TeamViewer

http://www.teamviewer.com

Founded 2005

TeamViewer Cost Overview

TeamViewer has a free version and offers a free trial.

TeamViewer video
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Free Version

Yes

Free Trial

Yes

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Documentation

Support

Business Hours

TeamViewer Features

  • Access Control
  • Collaboration
  • Diagnostics Tools
  • File Transfer
  • Mobile Access
  • Multiple Monitor Access
  • Real-Time Chat
  • Remote Access
  • Remote Printing
  • Reporting/Analytics
  • Screen Recording
  • Screen Sharing
  • Troubleshooting

View full list of Remote Desktop Software

  • Diagnostic Tools
  • File Sharing
  • Real-time Chat
  • Screen Sharing
  • Session Recording
  • Session Transfer
  • Surveys & Feedback

View full list of Remote Support Software

  • Collaboration
  • Electronic Signature
  • Employee Activity Monitoring
  • Live Chat
  • Meeting Management
  • Remote Access
  • Remote Support
  • Softphone
  • Task Management
  • Time Zone Tracking
  • Video Chat
  • Web Conferencing

View full list of Remote Work Software

TeamViewer Alternatives

More TeamViewer alternatives

TeamViewer Reviews

Showing 5 of 6,799 reviews

Overall
4.6/5
Ease of Use
4.6/5
Customer Service
4.3/5
Features
4.6/5
Value for Money
4.4/5
Jeheen mahmood Z.
Senior Data Analyst
Computer Software, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    4/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 08/09/2020

"If you are providing remote serice, you need this"

Comments: This is a robust workhorse for any and all remote assistance, resource maintanance tool. In my years of use, I have only seen it fail a couple of times. There were some issues with network, but that is not TeamViewer's fault. Do keep in mind, to get the best out of this tool, you should have a stable network on both ends.

Pros: This is the most stable remote access tool I have tested, and I tested an awful lot of them. The file transfer feature works like a charm and is very secure, if you are worried about privacy. Being a remote employee, I have to use PCs all over the world pretty frequently. TeamViewer has proved to be the most stable tool for that. The remote access without assistance feature is especially helpful for a project manager who needs to maintain assests in separate locations.

Cons: To be honest, the sound settings is a little confusing to set up. While on a call it gets tangled up with the call Skype/Slack/Hangouts etc) and creates very irritating screeching noise and/or feedback. It is best to turn of the sound. I guess you can use TeamViewer for calls as well, but I never figured it out as we are pretty much embedded into Slack :D Also the price is rather steep. It is hard for small teams to afford the tool. But if remote work is a core component of your project, you simply have to manage.

  • Reviewer Source 
  • Reviewed on 08/09/2020
Kudakwashe N.
Software Developer
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    2/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 13/03/2020

"Remote Desktop Wars"

Pros: What i really don't understand is why would a company develop such a great tool, gets you hooked and then when you and your clients are now familiar and comfortable in using the software then out of the blue, you have to pay to use the software? This doesn't apply to TeamViewer alone, another remote desktop admin app Anydesk did the same thing and recently now the offer buy the business version. At least have the community version with less features than to have timed sessions. But overall it remains the best tool on the market and at least they got the file sharing support perfect unlike Anydesk.

Cons: Great tool but very expensive specially for small companies which have few clients and would want to cut down on cost of travelling to customers site and give technically support.

  • Reviewer Source 
  • Reviewed on 13/03/2020
Alison W.
PowerSchool Administrator
51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 16/11/2017

"Team Viewer works as a screen sharing program for institutions but is tricky to navigate for users."

Comments: For within an organization, the product is great for screen sharing, but outside it is just clunky.

Pros: I like that Team Viewer has free and paid options for users versus enterprise, it ensures that you have a quality product, but does not then price-gouge the occasional user. Team Viewer is a great alternative for screen sharing when you are able to have the time to figure out the tools, or have an IT Staff who are able to set it up for you and then train you for a simple navigation. I have had good success with companies contacting me through Team Viewer, but never in the other direction.

Cons: There are several things I did not like about Team Viewer. First, Team Viewer is very clunky to use. In terms of just setting up an account, there were steps that we (me and IT) did online and on the application, which also duplicated themselves. There were authorizations that seemed unnecessary. After downloading, the launched application still had to "okay" the computer, with further steps authorizing the machine through email, which were already done as part of setup. We acquired Team Viewer to share a work machine and a personal machine, with the personal account being the initiating account on the work machine, and the work account being the recipient. Due to, as Support said, too many similar characters in the two emails, they were flagged as being from the same organization even though the domains were completely different. Even with support, the issue was not resolvable. The screen sharing is extremely slow on a fairly open (no one was working) 300 mg pipe, which flies for everything else. In the end, we decided it was easier to work with two work machines for what we were trying to do, acquired a few external HDs and just used Remote Desktop. I have had success with other companies contacting me through Team Viewer, but have never been able to initiate back to them. Again, despite supports help, it is like my account is "flagged" to always be from organization to organization with little hope of resolution.

  • Reviewer Source 
  • Reviewed on 16/11/2017
Michael P.
IT Director
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    Unrated
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/07/2020

"Used daily by busy IT team"

Comments: Now that a lot of our employees are stuck working from home, we can quickly support them in their PC troubleshooting needs without having to be locally present.

Pros: We have TeamViewer integrated with Ninja RMM and is heavily used daily to support hundreds of remote users. TeamViewer is rock-solid and does the job every time.

Cons: It would be nice to improve the client experience when requesting support from a technician. Perhaps being able to send a link via email to the user would assist the lesser technically capable users.

  • Reviewer Source 
  • Reviewed on 08/07/2020
Emir O.
Expert asociate
Telecommunications, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    3/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 19/09/2020

"Great app for assisting friends and family"

Comments: This is the app i use for remote assitance for private use.
Problems i encountered over the years usualy have workarounds, but main thing is that you can in matter of minutes access remote PC and do the magic.

Pros: It is easy to use. In a few minutes anybody with low tech skills can install client and send you data needed for remote assistance. It works with great even with fairly slow internet connection. My number one solution for private usage

Cons: Well price for companies for premium solutions is overpriced.
There is no Wayland support for Ubuntu, and also remote access to some Android devices is limited.
When i bought licence few years ago, after some time i could not use licence.
When they release new bigger version you loose you licence ( payed 500€). Also montly fee is fairly too high especialy for 3rd world countries.

  • Reviewer Source 
  • Reviewed on 19/09/2020