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Contact Centre Software
Contact Center software automates and standardizes the process of receiving and responding to customer requests across different communication channels.
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"We have made more money by using this product as it allows us to access info we wouldn't have had..."
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Stephanie
Sales Manager in US
This information was sourced from CallTrackingMetrics
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of CallTrackingMetrics
Pros:
It was very easy to integrate with Google and Bing Ads.
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Cons:
It goes really far in-depth and isn't easily understood how to do a simple task rather than such broad ones when using "reports. The second would be the CTM App.
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This information was sourced from CallTrackingMetrics
Who Uses CallTrackingMetrics?
Mid-market brands and agencies with proactive marketing & sales teams looking to enhance their strategy and operations with advanced data across...
"Overall this is a great software program for any company that gets a high volume of calls"
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Jessica
Account Manager in US
This information was sourced from 3CX
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of 3CX
Pros:
Phenomenal integration with the client both on CTI and softphone modes. Out of the box adequate integrations with popoular3rd party software.
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Cons:
Sometimes it can crash and has the occasional bug which leads to frustrations in the call centre.
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This information was sourced from 3CX
Who Uses 3CX?
3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to...
"Overall, our experience with Zendesk as a support ticketing system has been good. While a bit..."
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Andrew
Chief Executive Officer in US
This information was sourced from Zendesk Suite
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of Zendesk Suite
Pros:
Zendesk has solved so many issues in one program. Pricing is good and a fair price.
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Cons:
There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason.
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This information was sourced from Zendesk Suite
Who Uses Zendesk Suite?
Over 110,000 companies rely on Zendesk's customer service solution to build the best customer experience. Our software is powerful and flexible, and...
Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China
, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States
and 15 others
"Questions about orders or invoices, tickets, and customer administration. We were able to streamline..."
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Christian
Human Resources Manager in US
This information was sourced from Zoho Desk
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of Zoho Desk
Pros:
The integration between other Zoho tools, blueprint capabilities with building workflow, ease of assigning tickets to techs, remote access option directly through the tickets.
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Cons:
No alerts to end user when the ticket is passed from one agent to the next.
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This information was sourced from Zoho Desk
Who Uses Zoho Desk?
Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...
Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany
, India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States
and 21 others
"Overall we really liked Ring Central. The only reason we switched away was because a friend started..."
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Rick
Owner in US
This information was sourced from RingEX
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of RingEX
Pros:
Ring Central is very robust and the cost reflects that for the most part.
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Cons:
The sales dept made 3 appointments and no showed all 3 times. My inside support person is a a grouchy B---OTCH who wants to argue with me and tells me I am the only one every that has been unhappy.
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This information was sourced from RingEX
Who Uses RingEX?
RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes.
Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France, Germany
, India, Indonesia, Ireland, Israel, Italy, Japan, Malaysia, Mexico, Netherlands, Norway, Philippines, Portugal, Singapore, South Africa, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom, United States, Vietnam
and 23 others
Languages
Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Portuguese, Spanish
, Swedish, Thai, Traditional Chinese
and 3 others
"TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk..."
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Cortney
Billing Specialist in US
This information was sourced from Talkdesk
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of Talkdesk
Pros:
Simple to use and their support team is amazing.
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Cons:
Sometimes I have problems with the App so I have to use it through the website, or it is very slow and I cannot answer a call in time.
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This information was sourced from Talkdesk
Who Uses Talkdesk?
Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven...
Australia, Brazil, Canada, France, Germany, India, Ireland, Italy, Mexico, Netherlands
, New Zealand, Spain, United Kingdom, United States
and 4 others
"It's one of the least buggy software out there when it comes to video and audio conferencing."
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Rahul
Software Software in US
This information was sourced from GoTo Connect
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of GoTo Connect
Pros:
VOIP cloud based software is easy to use, easy to implement, and allows you to work from anywhere with connectivity.
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Cons:
The app does not work very well for which I depend on it greatly being out of the office so I had to modify and my a second number for my phone to have it forwarded to it.
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This information was sourced from GoTo Connect
Who Uses GoTo Connect?
Businesses of all sizes and in all industries choose GoTo Connect to help them grow their business and deliver exceptional customer experiences.
"A good value for money, specially for small and medium size company with lots of useful features..."
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Nguyen
Marketing Director in Vietnam
This information was sourced from Userlike
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of Userlike
Pros:
Easy to use and even quite easy to implement. You need some time to walk through all settings but they are already drilled down to a minimum.
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Cons:
As compensation they proposed us a free month of subscription (32USD). But the loss caused by this issue would cost thousands of usd.
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This information was sourced from Userlike
Who Uses Userlike?
Userlike works for any company size and adapts to your needs and business goals. Small and medium-sized companies, NGOs as well as large corporations...
Albania, Antigua & Barbuda, Argentina, Australia, Austria, Azerbaijan, Bahamas, Bangladesh, Barbados, Belarus
, Belgium, Belize, Bhutan, Bosnia & Herzegovina, Brazil, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Dominica, Dominican Republic, El Salvador, Estonia, Finland, France, Georgia, Germany, Greece, Grenada, Guatemala, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Italy, Jamaica, Japan, Kazakhstan, Latvia, Lithuania, Malaysia, Malta, Mexico, Moldova, Montenegro, Myanmar (Burma), Netherlands, New Zealand, Nicaragua, North Macedonia, Norway, Panama, Peru, Philippines, Poland, Portugal, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, South Korea, Spain, St. Kitts & Nevis, St. Lucia, St. Vincent & Grenadines, Sweden, Switzerland, Thailand, Trinidad & Tobago, Türkiye, Ukraine, United Kingdom, United States, Venezuela, Vietnam
and 79 others
"implementing NICE CXone has been a game-changer for our operations. The comprehensive suite of..."
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Tomáš
Social Media Specialist in Czechia
This information was sourced from CXone Mpower
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of CXone Mpower
Pros:
It allows for extreme flexibility and adjustments to business practices and processes allowing for significant cost savings and improved customer relations.
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Cons:
Sometimes, calls get dropped automatically, which reflects as "refused," and negatively impacts employee efforts.
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This information was sourced from CXone Mpower
Who Uses CXone Mpower?
Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.
"Overall, hands down one of the best VoIP systems I have ever used. Customer support is even great."
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Kalina
Freelance and Human resources in US
This information was sourced from Dialpad
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of Dialpad
Pros:
Customer Service worked very well, they help with any technical problem that I might have and in general the program was very easy to use, practical and very eficient.
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Cons:
This is even more frustrating in cases where I've been waiting on hold for a long time, only to be connected, and for the other person to not be able to hear me.
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This information was sourced from Dialpad
Who Uses Dialpad?
Any size sales organization looking to drive rep efficiency and speed up ramp times.
"Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another..."
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Andrew
Owner/ Operator in US
This information was sourced from Twilio
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of Twilio
Pros:
The documentation of Twilio APIs is very clear, and the pricing is easily understandable. Their services are reliable and easy to integrate into your own projects.
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Cons:
It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.
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This information was sourced from Twilio
Who Uses Twilio?
Businesses of all sizes that need cloud communication solutions in over 180 different countries.
Argentina, Australia, Austria, Brazil, Canada, Chile, Colombia, France, Germany, Hong Kong SAR China
, Ireland, Israel, Japan, Mexico, New Zealand, Singapore, Switzerland, Taiwan, United Kingdom, United States
and 10 others
"Easy to use and with a great reporting system to keep track of KPIs and time management, and best..."
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cid
Sales Manager in Honduras
This information was sourced from Five9
Agent Interface
Queue Management
Computer Telephony Integration
Chatbot
This information was sourced from verified user reviews of Five9
Pros:
The cost of this product is very inviting. The reporting is very extensive and takes some getting used to, but it's also very thorough.
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Cons:
There have been a lot of log-in issues for me (typically an error saying the plugin needed to be installed or an endless loading symbol).
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This information was sourced from Five9
Who Uses Five9?
Five9 is a leading provider of cloud contact center software, serving thousands of customers and helping organizations of every size transition from...
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