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CallHippo is an Easy to Use Phone System while providing world-class support. It can be setup Instant and provide advanced reporting. Learn more about CallHippo
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automatic call distribution. Our Extensive reporting and seamless integrations empower sales and service teams to have effective conversations with customers. Providing World-Class support 24*7 and Accessible by desktop and mobile-app, CallHippo is trusted by over 5000 companies worldwide. Learn more about CallHippo
CallHippo is a modern business phone system that helps you connect with your customers. CallHippo is easy-to-use while offering robust functionality with advanced features like Power Dailer and Automat...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Manage the customer experience end-to-end with Front. Bring email, chat, SMS & all your customer communications into a unified platform Learn more about Front
Manage the customer experience end-to-end with Front. Bring email, chat, SMS, phone, and all your customer communications into a unified platform alongside your CRM and database. Front is the first email management software that helps teams collaborate with more transparency and accountability to manage hundreds of emails to general addresses, like [email protected] and [email protected] Assign emails to teammates, internally share and discuss emails without messy forwards and reply-alls. Try Front for free. Learn more about Front
Manage the customer experience end-to-end with Front. Bring email, chat, SMS, phone, and all your customer communications into a unified platform alongside your CRM and database. Front is the first ema...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competi...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control at every layer of the stack. Learn more about Twilio
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichannel contact center platform and programmatically customize every element of the experience including the agent interface, communication channels, interaction routing, and reporting to meet the unique needs of the business. Learn more about Twilio
Twilio Flex is a fully programmable cloud contact center platform that gives businesses complete control of their contact center experience. With Twilio Flex, companies can instantly deploy an omnichan...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Playvox, an Agent Optimization Suite for customer service teams to evaluate, improve & inspire agent performance in an automated way. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent Motivation software. Our automated and centralized solutions integrate with your existing platforms and empower agents, team leaders, QA analysts, and managers with the tools and real-time intelligence needed to improve the customer experience and revenue generation within hours. Learn more about Playvox
Playvox equips modern businesses and BPOs with the most comprehensive, collaborative and insightful agent optimization suite of Quality Assurance, Performance Management, Coaching, eLearning and Agent ...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Extremely flexible service desk and asset management platform with a user-friendly way to chat with potential customers. ON PREMISE. Learn more about Mint Service Desk
Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one. AVAILABLE ON PREMISES. Key features: - flexible asset management structure - ticketing system integrated with asset management - email integration - custom ticket types Learn more about Mint Service Desk
Mint Service Desk is a powerful tool that contains the functionality of service desk and asset management all in one. AVAILABLE ON PREMISES. Key features: - flexible asset management structure - tick...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
A unified platform with many applications EmployeeHub, Time, Absence, Compliance, Expense, Docket, Screening,Survey and ServiceDesk. Learn more about NeeyamoWorks
NeeyamoWorks, a global HR technology suite created to support your global workforce no matter its size, diversity, geographic presence or complexity. NeeyamoWorks is a future-ready, HR technology solution with an intuitive design providing a superior experience for your employees. Learn more about NeeyamoWorks
NeeyamoWorks, a global HR technology suite created to support your global workforce no matter its size, diversity, geographic presence or complexity. NeeyamoWorks is a future-ready, HR technology solut...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Cloud Contact Center with Practical AI- Inbound, Outbound, ACD, IVR, Predictive Dialer, Chat, Call Recording, and CRM Integrations.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with live prospects. Get your customers to the right agent with intelligent routing. Use customer intent data to suggest the next best action to your agents. Analyze and report on performance in real-time. All with 24/7 customer support. See why 2000+ customer trust Five9.
Five9 is the all-in-one call center software that uses Practical AI to increase your team's effectiveness on the phone, web, email, chat and more. Use smart dialers to give your agents more time with l...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
RingCentral Contact Centre solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage with you. With its comprehensive feature set, you can resolve issues faster and more effectively and increase customer loyalty. Highlights include advanced skills-based routing; queuing and distribution; agent and supervisor capabilities; analytics and reporting; third-party integrations.
RingCentral Contact Centre cloud solutions and call centre software, specifically designed for 10+ users, delivers powerful, omnichannel capabilities that let customers decide how they want to engage w...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Feature-rich, flexible, hosted call center software (inbound and outbound) that is very easy to deploy, manage and use everyday.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData the clear choice for your business needs. Outbound predictive dialing, queued progressive dialing and managed preview dialing are combined in one powerful software suite which easily integrates with a multitude of third-party applications. Contact us today to request a free demo.
ChaseData CCaaS software offers leading-edge technology and value for call centers with 5 or more agents. Superior performance, support service, and user-friendly interfaces make ChaseData the clear ch...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minut...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone te...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Virtual phone system for businesses with inbound and outbound calls, CRM integrations, virtual phone numbers, SMS and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available no matter where your company is based. Integrations with major CRM and other business tools not only will allow you to get in touch with your contacts with a single click, but also log details of every call you make. With features including Call recordings, Voicemails, SMS, Speech to Text and more
Toky is a full-featured Business Phone System that allows your customers and team to communicate seamlessly using the internet. With virtual phone numbers from around the world, make yourself available...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Cloud-based contact centre solution that offers queue visibility, conversation analyzer, sentiment analysis, auto dialer, and more.
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, reporting, and user experience for Service Cloud and Sales Cloud users. Vonage Contact Center also integrates with ServiceNow and Microsoft Dynamics 365. Enabling businesses with contact centers that rely on those CRMs to deliver great customer experiences and enhanced productivity.
Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange rating. The solution delivers unmatched Salesforce integration into routing, repo...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels.
Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better decision making. collaboration and, information sharing.
Avaya IX Contact Center helps creates natural connections, whether human or digital, across all communication channels. Businesses can drive and align processes, people, applications to power better de...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Leading cloud contact center solution designed to help enterprises improve CX for customers and employees.
3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings for leading CRMs, including ServiceNow, SFDC, and MS Dynamics. With deployments on four continents and a growing base of Global 2000 clients, 3CLogic drives digital transformation by improving CX, operational efficiency and reporting insights with dynamic IVR, CTI, AI, and speech analytics.
3CLogic is a leading cloud contact center platform modernizing enterprise communications for employees and customers. Built on AWS, the solution provides advanced and scalable speech-enabled offerings ...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Improve your call center technology and discover a UCaaS platform packed with capabilities and omnichannel conversation intelligence.
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are generating leads and conversions, and manage all of your conversation channels, calls, chats, forms, and texts in one platform. More than 100,000 users trust CallTrackingMetrics' omnichannel platform to unify communications for their marketing, sales, and service teams.
By combining powerful call tracking and contact center tools, CallTrackingMetrics helps agencies and businesses deliver a more personalized customer experience. Discover which marketing campaigns are g...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
One-stop solution for tracking, managing, and solving customer support tickets. Chat across RCS, Widget, Bot, Social Media & more
Hello under MSG91 is a futuristic version of contact centre to bridge the gap between you and your customers. It is a one-stop solution for tracking, managing, and solving customer support tickets. Streamline your support channels and chat across RCS, Widget, Bot, Social Media (Facebook, Twitter, Whatsapp), Email and every possible chat platform.
Hello under MSG91 is a futuristic version of contact centre to bridge the gap between you and your customers. It is a one-stop solution for tracking, managing, and solving customer support tickets. Str...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Manage Phone Calls, WhatsApp, SMS Conversations -all in one place. Full API and CRM Plugins. Virtual phone numbers in any country
ZIWO is built as a cloud-based, new generation contact center. It provides single interface for voice & whatsApp channel with conversation history, live KPI & smart routing features. Ziwo offers API Based CRM integration and advanced features in a web-based, user-friendly interface, requiring no software installation and accessible worldwide.
ZIWO is built as a cloud-based, new generation contact center. It provides single interface for voice & whatsApp channel with conversation history, live KPI & smart routing features. Ziwo offers API B...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Omnichannel Contact Center Solution / All in One - Dialers - IVR - SMS - Web Chat - Social Networks - Messaging and more!!
We believe in making the agent's work simpler, organized, and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We deliver world-class communication for any type of company. uContact is an All-in-One Contact Center solution. Our unique one-on-one customer service makes us perfect for small to medium contact centers. Rather than relying on multiple applications, you can have all your voice and text interactions in a single, unified inbox.
We believe in making the agent's work simpler, organized, and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction. We deliver world-class communication for ...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Cloud based contact center solution with management and operator features, data security, system integrations and analytical reports.
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced features (IVR, real-time statistics, high security, predictive dialer amongst others) allow your contact center team to perform a wide variety of activities on a single platform. Its unique feature, VCC Live Pay allows you to initiate payments over the phone, speeding up debt collection processes.
VCC Live is a cloud-based contact center solution, providing telecommunications services to businesses with more than 10 operators that want to offer prompt support to their customers. Its advanced fea...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Innovative, reliable, easy-to-use, and quick-to-deploy all-in-one cloud contact center solution on the market.
wolkvox is the most innovative, reliable, easy-to-use, and fast to implement all-in-one cloud contact center solution on the market, delivering its service in the SaaS model. Its omnichannel predictive dialer, speech analytics, intelligent routing, and a graphic interface (Diagram Studio) to develop voice routing, interaction, and chat stand out. Its variable expense model adjusted to operational fluctuations and constant innovation.
wolkvox is the most innovative, reliable, easy-to-use, and fast to implement all-in-one cloud contact center solution on the market, delivering its service in the SaaS model. Its omnichannel predicti...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Omnichannel Contact Center Software: Voice, Video, SMS, Chat, Email, Social Media (WhatsApp Web, Facebook, Twitter, Instagram).
HoduCC- Contact Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. Omnichannel contact center software that offers streamlined end-to-end communication solutions. Its effective use of data in customer journeys allows seamless experience across all channels. Channels: Voice, Video, Email, SMS, Live Chat, Integration with Facebook, Twitter, Whatsapp for Business, and Instagram.
HoduCC- Contact Center Software starts with 10 seats. We install the software on customer's server. Brands like UNICEF, Vistaprint and Brother Printers use HoduCC. Omnichannel contact center software t...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
8x8 Contact Center's rich, self-service cloud contact center provides a flexible, affordable & efficient way to engage with customers.
8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get your agents set up and dialing within minutes. Increase productivity by swapping manual dialing with a predictive and progressive outbound dialer. Maximize your agents productivity with 8x8 Contact Center's intelligent inbound call routing. Customers can be connected to the right agent every time.
8x8 Contact Center is a rich, self-service cloud contact center that provides a flexible, affordable and efficient way to engage with customers with powerful inbound and outbound call features. Get you...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Vocalcom is a leading global provider of cloud contact center software for sales, support and marketing. Pay as you go & scale easily.
Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3,600+ companies worldwide such as McDonald's, Disney, and ITV, who are using Vocalcom cloud customer contact technology to drive a more effective sales team, and deliver an effortless and highly personalized customer service experience. Every time, and regardless of the channel.
Vocalcom is one of the foremost players in cloud contact center software and sales acceleration technology. Loved by 550,000+ users for its innovative design and useful functionality, Vocalcom powers 3...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Easy to set up, easy to use. Dialpad Call Center Software is feature-packed, affordable, secure, reliable, and backed by 24x7 support.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and coach agents from anywhere with robust analytics dashboards. Automate tasks and capture insights to save time. Improve CSAT, FCR, close tickets, and keep your customers happy. Use real time recommendations to boost agent confidence and give them answers they need to help customers in the moment.
Easy to set up, easy to use. Affordable, feature-packed, cloud-based. Dialpad's call center software improves customer experience and agent effectiveness, resulting in better conversations. Monitor and...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Pred.Dialer + ACD Inbound, IVR, QA, 25 Lines/agent, Built in soft-phone, TCPA Compliant, 99.999% uptime, API, WebHooks, No Set-up fees
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for telemarketing to the USA with 5 or more agents, we outshine the competition by continually adding new features; making the system simpler to use which saves time and money. Our support is outstanding and free. Contact us today and let's talk about the benefits so you can make the right decision and buy with confidence.
Are you tired of being disappointed with poor connections, downtime, lag, and finger pointing when you escalate an issue? Ideal for telemarketing to the USA with 5 or more agents, we outshine the compe...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
The only workforce automation solution that increases efficiency while improving agent engagement and the customer experience.
Intradiems technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a highly measurable return on investment, with typically a 2x payback in the first year and a 3-5x return in subsequent years. Intradiem is powering over 1 billion automated actions annually and has saved its customers over $140 million in the past 2 years.
Intradiems technology acts as an automated manager for contact center agents with rules that are triggered in real-time by actual service level conditions. The result is increased productivity and a hi...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Noble's omnichannel contact center offers include inbound, outbound, IVR, QA, compliance, advanced analytics, and workforce engagement.
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies since 1989. Noble offers inbound, outbound and blended omnichannel communications, strategy planning, resource management, and compliance tools for companies of all sizes. Tens of thousands of agents worldwide use Nobles premise, cloud, and hybrid platforms to manage millions of customer contacts each day.
Noble Systems Corporation is a global leader in the customer communications industry, providing innovative solutions for Contact Center, Workforce Management, and Analytics technologies since 1989. Nob...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
A digital contact center for the customer-centric enterprise. Trusted by the world's leading companies.
**For Large Enterprise Only Due to High Demand** Pypestream is a digital contact center built to usher the customer-centric enterprise into a new era with "always-on" automation. No more single-task chatbots, no more embarrassing NPS scores and no more cobbling together technologies from multiple vendors. Pypestream elevates CX with all-in-one cloud messaging backed by military-grade security and a patented carrier purpose-built to handle any volume.
**For Large Enterprise Only Due to High Demand** Pypestream is a digital contact center built to usher the customer-centric enterprise into a new era with "always-on" automation. No more single-task ch...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Revolutionising performance at customer contact centres through machine learning, AI, and unprecedented data visibility.
EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement. The EdgeTier system uses cutting edge analytics, machine learning, automation and artificial intelligence technology to generate personalised and accurate responses to every customer query.
EdgeTier's automated agent assistant works with customer service advisors to answer queries more efficiently and accurately, whilst retaining a personal touch for each engagement. The EdgeTier syste...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Cisco Unified Contact Center Express provides an interactive voice response (IVR) ports that is easy to deploy and manage.
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to deploy and manage.
Cisco Unified Contact Center Express provides a secure, available, and sophisticated contact center software solution for up to 400 agents and interactive voice response (IVR) ports that is easy to dep...
Natterbox provides a cloud telephony solution inside & outside Salesforce, being able to retrieve records & log calls automatically
Natterbox delivers a global Cloud Telephony Platform. Unique as the world's first and only end to end telephony service to be 100% embedded and managed within Salesforce. Natterbox empowers businesses to use live CRM data to deliver concise personalised phone journeys, with high call quality, around the globe. Natterbox is fully downloadable through the Salesforce AppExchange and offers a true no hardware, no software cloud based solution. Transforming the world one conversation at a time.
Natterbox delivers a global Cloud Telephony Platform. Unique as the world's first and only end to end telephony service to be 100% embedded and managed within Salesforce. Natterbox empowers businesses...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Helps automate your call center in a single application with robust reporting and omni-channel marketing campaigns.
Volie is a web-based software application that delivers an omni-channel experience to our customers. We offer SMS, phone, email, and mail automated marketing campaigns. Volie also has a robust reporting system that allows you to track anything from agent efficiency to call results. Volie also does something different: stores customer history so that it is readily accessible in the call screen. Taking inbound calls has never been so easy!
Volie is a web-based software application that delivers an omni-channel experience to our customers. We offer SMS, phone, email, and mail automated marketing campaigns. Volie also has a robust reportin...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote work
Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote workforces while maintaining customer service levels and productivity, no additional hardware required. Be ready in as little as 2 days! Communicate with customers through any channel (phone, chat, SMS, e-mail), keeping them informed and delivering exceptional customer experiences. Reach out today to learn more.
Intermedia Contact Center offers an industry-leading Contact Center as a Service (CCaaS) solution that quickly enables remote workforces while maintaining customer service levels and productivity, no a...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Cloud-based call center solution that helps businesses enhance customer experiences through inbound and outbound calling.
Omni-channel cloud call center solution for inbound, outbound and blended service centers.
Omni-channel cloud call center solution for inbound, outbound and blended service centers....
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Online call tracking software for omni-channel interactions that includes call routing, call recording, IVR, and other features.
Online call tracking software for omni-channel interactions that includes call routing, call recording, IVR, and other features.
Online call tracking software for omni-channel interactions that includes call routing, call recording, IVR, and other features....
LearningBranch is an AI-powered pre or post hire assessment and training platform for frontline, customer facing employees.
LearningBranch is an automated conversational-based AI assessment and training platform that helps hire and train employees who will perform. Our situation based evaluations are bias-free and have social cultural, linguistic & international perspectives integrated throughout. In addition, monitor and up-skill your existing hires and create benchmarks on the skills that drive performance. Our platform enables you to replace interviews, increase speed to hire, and increase speed to proficiency.
LearningBranch is an automated conversational-based AI assessment and training platform that helps hire and train employees who will perform. Our situation based evaluations are bias-free and have soci...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Resolve customer requests autonomously, enable self-service resolutions, automate complex workflows with Intelligent Process Automation
Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and workflows. Customer requests range from responding to information requests to providing answers to simple tasks to autonomously resolving complex workflow tasks across multiple applications and systems. Automated responses provide customers with immediate self-service resolutions with zero lag time.
Aisera's next-generation AI Customer Service solution is a proactive, personalized, and predictive Conversational AI and RPA solution that is purpose-built to automate repetitive requests, tasks, and w...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Telavox

Telavox

(0 reviews)
Cloud-based telephony platform for facilitating collaboration and communication with customers and colleagues.
Cloud-based telephony platform for facilitating collaboration and communication with customers and colleagues.
Cloud-based telephony platform for facilitating collaboration and communication with customers and colleagues....
A comprehensive, intelligent contact center platform.
A comprehensive, intelligent contact center platform.
A comprehensive, intelligent contact center platform....
SecuChat

SecuChat

(0 reviews)
SecuChat is the secure instant messaging platform for financial institutions. Think of it as the Whats app for banks and insurances.
SecuChat is the secure instant messaging platform for financial institutions. The platform helps financial institutions to engage in secure and compliant conversations with their clients, through an instant messaging channel. The application can be white-labeled or integrated into your existing mobile applications or web portal using our SDK. Features include document e-signature, embedded forms with automatic workflows, on-premise or cloud hosting, and is chatbot integration ready.
SecuChat is the secure instant messaging platform for financial institutions. The platform helps financial institutions to engage in secure and compliant conversations with their clients, through an in...
Phonetic speech analytics tool which enables drag and drop interface, and root cause reporting through multichannel contact centers.
Phonetic speech analytics tool which enables drag and drop interface, and root cause reporting through multichannel contact centers.
Phonetic speech analytics tool which enables drag and drop interface, and root cause reporting through multichannel contact centers....
Arise

Arise

(0 reviews)
Contact center solution that helps businesses handle customer account issues, check payment status, organize surveys, and more.
Contact center solution that helps businesses handle customer account issues, check payment status, organize surveys, and more.
Contact center solution that helps businesses handle customer account issues, check payment status, organize surveys, and more....
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
NICE WFM Suite allows contact centers to plan, hire, forecast, schedule, manage, and automate the critical management of their people.
The solution is the leader in Gartners Magic Quadrant for Workforce Engagement Management and has been implemented in thousands of contact centers around the world. Its suite of tools powered by embedded AI makes smarter decision-making easy and intuitive. NICE WFMs capacity to quickly transform how planning, hiring, forecasting, scheduling, and intraday management are executed has made it the platform of choice among contact center leaders.
The solution is the leader in Gartners Magic Quadrant for Workforce Engagement Management and has been implemented in thousands of contact centers around the world. Its suite of tools powered by embedd...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Nixxis Digital is the most complete Omnichannel contact center suite including access to all medias as well as bots, intent and AI.
Nixxis Digital is the most complete Omnichannel contact center suite including access to all medias as well as bots, intent and AI. You can connect to Facebook, Twitter, LinkedIn, Youtube, Instagram, Telegram, SMS, chat, WhatsApp, Messenger, Appstore, Google play and much more. Unlimited amount of embedded robots, AI based intent detection. Cofilling and cosigning of e-documents. Co-browsing as well as videochat with your customers. Do not hesitate to ask for your personal demo.
Nixxis Digital is the most complete Omnichannel contact center suite including access to all medias as well as bots, intent and AI. You can connect to Facebook, Twitter, LinkedIn, Youtube, Instagram, T...
Transform legacy call centers into a modern, omnichannel contact center with SAP Contact Center on-premise or SAP Contact Center 365.
Transform legacy call centers into a modern, omnichannel contact center with SAP Contact Center on-premise or SAP Contact Center 365.
Transform legacy call centers into a modern, omnichannel contact center with SAP Contact Center on-premise or SAP Contact Center 365....
Their cloud solutions are designed to cover unified communications, contact centers, cloud networking, business conferencing, & more.
Their cloud solutions are designed to cover unified communications, contact centers, cloud networking, business conferencing, & more.
Their cloud solutions are designed to cover unified communications, contact centers, cloud networking, business conferencing, & more....
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot
Contact management solution that helps midsize to large businesses manage calls through routing, IVR, agent availability and more.
Contact management solution that helps midsize to large businesses manage calls through routing, IVR, agent availability and more.
Contact management solution that helps midsize to large businesses manage calls through routing, IVR, agent availability and more....
Sabienzia transforms telephony into intelligent communication.
Sabienzia transforms telephony into intelligent communication empowering businesses with data-informed decisions based on metrics, context and meaning and automated workflows. With more than a decade of experience delivering cloud telephony services Sabienzia drives customer service for established companies in the travel, automotive and e-commerce sectors worldwide through a 100% own GDPR compliant infrastructure that is 100% hosted in Europe providing the highest PCI security level.
Sabienzia transforms telephony into intelligent communication empowering businesses with data-informed decisions based on metrics, context and meaning and automated workflows. With more than a decade o...
  • Queue Management
  • Computer Telephony Integration
  • Agent Interface
  • Chatbot