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Knowledge Base Software
Knowledge Base software is a self-serve online library that enables businesses to provide both customers and teams detailed information about their products, services, or departments. Common features in Knowledge Base Management systems include collaboration tools, workflow management, and document storage. Find the best knowledge base platform for your organisation in Australia. Read more Read less
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338 results
Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages
Learn more about Helpjuice
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally.
- Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS
- Instant Intelligent Search brings up the RIGHT results the first time you type
- Advanced Analytics give you the right insight into your KB & how to improve it
- Other features include Multi-Lingual, SSO, Custom Domain, API
Learn more about Helpjuice
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Self-service, comprehensive support. Features intuitive navigation, rich resources, and AI-driven real-time responses.
Learn more about SAAS First
SAAS First's Help Center is a comprehensive support solution designed to empower customers with self-service capabilities. Users can easily navigate through a wealth of resources including articles, videos, and images, thanks to the organized folder structure. Businesses can create detailed articles and publish them directly to their own domain, ensuring a seamless brand experience. The Help Center works in synergy with Milly, the AI-driven chatbot, to provide real-time, accurate responses.
Learn more about SAAS First
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Flexible and configurable out of the box knowledge management software used for internal employee knowledge sharing or customer support
Learn more about Universal Knowledge
Universal Knowledge from KPS provides comprehensive content capture, search, collaboration, and analytics functionality to enable internal employees and customer facing organisations to significantly increase productivity. Search taking uses directly to the relevant answer within long documents, advanced content creation and moderation processes combine with high levels of insight ensuring knowledge can be managed centrally with minimal administration overhead. Available in a SaaS or On Premise.
Learn more about Universal Knowledge
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
AI-Powered Knowledge Base Platform. Trusted by global brands.
Avail up to 50% off with the Black Friday deal - valid till Dec 8th.
Learn more about Document360
Document360 is the top-rated Knowledge Base & Documentation software.
Avail up to 50% off with the Black Friday deal - valid till Dec 8th.
It helps you to create a knowledge base, wikis, manuals, API docs & software documentation at a scale.
Create, collaborate, & publish a self-service knowledge base with our easy-to-use editor.
Unlike other tools, you can not just create a private or public KB, but also create a mixed KB.
Signup or book a demo today!
Learn more about Document360
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
KnowledgeOwl is user-friendly knowledge base software, perfect for creating searchable knowledge base websites for teams and customers.
Learn more about KnowledgeOwl
KnowledgeOwl is a versatile knowledge management tool, ideal for crafting user-friendly, searchable knowledge base websites. Tailored for service-oriented businesses, it offers an intuitive platform for managing content like software documentation, policies, and processes. Best for creating a single source of truth that enables employees and customers to quickly and easily find information.
Learn more about KnowledgeOwl
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Instructional how-to meets frontline know-how.
Learn more about SwipeGuide
It’s time to simplify the way people work and learn at the frontline.
✓ Coordinate instructions, checklists, and frontline know-how to prevent errors and keep every process running smoothly.
✓ Standardize 50 different ways of doing the same thing.
✓ Capture improvements and share data driven best practices across teams to drive efficiency and continuous improvement.
✓ Motivate frontline teams to develop skills proactively and simplify shop floor training through dynamic skills management.
Learn more about SwipeGuide
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Freshworks Customer Service Suite-an AI-first, omnichannel solution that combines conversational support and ticketing capabilities.
Learn more about Freshworks Customer Service Suite
Step into the future of customer service with Freshworks Customer Service Suite, an AI-first, all-in-one solution. The Customer Service Suite provides a seamless experience across channels, from automated self-service to agent-led conversational support, plus advanced ticketing management for issues that require collaboration across teams, and provides actionable insights for leaders. Freshworks Customer Service Suite builds on our proven track record of offering world-class, omnichannel support
Learn more about Freshworks Customer Service Suite
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Collect your company information in a knowledge base center that’s easy for employees to navigate and continuously learn from.
Learn more about Connecteam
Centralize your company’s knowledge in Connecteam’s tailor-made knowledge center of policy and procedural expectations for all employees. Grant reserved access to your selected groups of employees and know when each employee has learned and understood the material. Then put them to the test with customizable quizzes. Keep your library organized, secure, and accessible with easy-to-manage folders and subfolders.
Learn more about Connecteam
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Drive growth with Sales Cloud 360, the best-in-class sales solution that drives rep productivity on the world's #1 CRM platform.
Drive growth with Sales Cloud 360, the best-in-class sales solution that has helped power the world's best sales teams on the world's #1 CRM platform. Firms of all sizes, industries, and geographies, realize value faster with Sales Cloud 360. Increase rep productivity with data driven selling by quickly deploying industry-specific apps and best practice processes. You also get access to 150,000+ sales organizations and a 2 million user-strong community that are passionate about sales growth.
Learn more about Salesforce Sales Cloud
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution.
Zoho CRM empowers organizations with a complete customer relationship lifecycle management solution for managing organization-wide Sales, Marketing, Customer Support & Service and Inventory Management in a single business system!
Learn more about Zoho CRM
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Integrated business management solution that automates financial, customer relationship and supply chain processes.
Microsoft Dynamics is a line of integrated, adaptable business management solutions that enable your people to make important business decisions with greater confidence. Microsoft Dynamics works like and with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes in a way that can help you drive business success.
Learn more about Dynamics 365
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Create a dynamic knowledge base your whole team can contribute to while they work to make sure information is always up-to-date.
Create a dynamic knowledge base your whole team can contribute to while they work. That way, important information never gets lost when people move between teams or roles, and your team guidelines and enablement material are always up-to-date. Then easily navigate your knowledge database with custom statuses, hashtags, and filters to find exactly what you need in seconds.
Learn more about monday.com
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Zendesk provides the complete customer service solution that’s easy to use and scales with your business.
Zendesk Suite is the customer service solution that is easy to use and scales with your business. On average, companies using Zendesk increase customer satisfaction by 25% and agent productivity by 30% - at any scale. Your customer interactions live in a single interface with features like web widgets, pre-defined ticket responses, and more. Get set up and run quickly. Zendesk Suite includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.
Learn more about Zendesk Suite
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place.
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence keeps everyone organized and aligned with everything from meeting notes to strategy docs and IT documentation so they can make better decisions faster and be more responsive to change. Confluence integrates seamlessly with the Atlassian suite of products like Jira Software and Trello, and allows for endless customization with apps from our Marketplace.
Learn more about Confluence
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Freshdesk is an easy-to-use customer service software that helps over 60,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 50,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Learn more about Freshdesk
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Zoho Desk is a customer service software that allows you to create SEO-friendly, multilingual, and multi-brand knowledge base.
Zoho Desk is a web-based customer service software. It helps you embed a knowledge base of informative articles and FAQs on your website and app for faster answers and fewer complaint tickets. Zoho Desk allows you to create SEO-friendly, multilingual, and multi-brand knowledge base for each of your brands. This saves your teamwork on responding to simple questions and leaves more time to help customers with tricky problems.
Learn more about Zoho Desk
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Start for free with LiveAgent and bridge all knowledge gaps with the ultimate help desk solution for companies of all sizes.
Deliver reliable knowledge base tools and empower your customers. Create community forums, knowledge base articles, & FAQs with ease. with LiveAgent's knowledge management solution, you can post relevant articles, provide answers to questions, use advanced analytics, and enjoy other powerful features.
LiveAgent delivers the best customer experience to companies like BMW, Yamaha, Huawei, and 150M end-users worldwide.
Start with a 1 month free trial, no credit card required, and no contracts.
Learn more about LiveAgent
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Comprehensive DMS software for independent auto dealers with inventory tracking, customer database, credit reporting and forms.
Serving over 22,000 dealers, DealerCenter is the top-rated dealer management solution in the industry. DealerCenter centralizes your entire operation, making it easy to manage your dealership. Whether cash deals, Buy Here Pay Here or outside finance, DealerCenter has all the contracts and paperwork you need to get deals done quickly and accurately. DealerCenter also offers hosted websites, complete CRM, credit reports, auction run lists, powerful mobile solution and much more!
Learn more about DealerCenter
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Intercom is an AI powered, automation-first, customer service platform that enables businesses to deliver fast support at scale.
Intercom is the only complete Customer Service solution that provides a seamless customer experience across automation and human support, delivering increased customer satisfaction while reducing costs. We're building a future where most customer conversations are successfully resolved without needing human support, freeing up the team to work on higher value customer conversations.
Learn more about Intercom
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
The customer support platform that ensures you understand customer needs, get to the root of their issues, and increase their happiness
TeamSupport's customer-centric Support platform empowers businesses to do much more than just ticket management.
Through extensive customer management tools, which include account trend analytics, satisfaction scoring, and more, Support enables you to understand your customers better - rather than only focusing on the ticket. This leads to improved customer relationships that enable you to grow your revenue, increase customer happiness, and reduce churn.
Learn more about TeamSupport
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
High-end solution designed for sales, collaboration, communication, social networking, and workflow management.
Bitrix24 is an online workspace for small, medium, and large businesses. It features 35+ cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more!
Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate.
With over 12 million users, Bitrix24 is one of the most popular business software solutions in the world.
Learn more about Bitrix24
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
An open-source suite of integrated apps to manage CRM, PoS, Website, eCommerce, Sales, Accounting, Warehouse, HR, Marketing, and more.
Odoo is a fully integrated, customizable, open-source software packed with expertly designed, user-friendly business applications. Odoo's intuitive database is able to meet a majority of business needs, such as CRM, Sales, Project, Manufacturing, Inventory, and Accounting, just to name a few. Odoo is an all-in-one software solution designed to meet the needs of any company, regardless of size (or budget).
Learn more about Odoo
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Save time and reduce costs with innovations that reimagine your customer relationships.
Built on the world’s #1 CRM platform, Communications Cloud enables B2C, B2B, and wholesale communications service providers (CSPs) to move to a catalog-driven digital BSS. With purpose-built industry functionality and all the capabilities of Sales Cloud and Service Cloud, service providers of all sizes can quickly adapt to changing customer expectations, drive faster time to value, and unify every part of the organisation — from marketing to retail channels to customer care and operations.
Learn more about Salesforce Service Cloud
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Act! Premium empowers you to market better, sell more, and create customers for life.
Act! Premium, a powerful CRM and Marketing Automation tool in one platform, is perfect for small and midsize businesses looking to market better, sell more, and create customers for life. With unparalleled flexibility and freedom of choice, Act! Premium accommodates the unique ways you do business, whether it’s on-premises (Act! Premium Desktop), in the cloud (Act! Premium Cloud), or, you can leverage a hybrid deployment for maximum flexibility!
Learn more about Act!
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
A powerful online CRM system to manage sales & marketing activities for your business. Integrated, highly configurable, easy to use.
Apptivo's online CRM system is a powerful tool to manage your sales, marketing, and much more. CRM sits at the core of Apptivo's integrated suite of business apps, providing a complete suite to tools to gain a 360 view of your customer. Our CRM includes lead management, an opportunity pipeline with intuitive dashboards, and flexible workflow tools including marketing automation. Everything is completely accessible from your Android or iOS device and integrated with Office365 & G Suite.
Learn more about Apptivo
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
Learn more about JIRA Service Management
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
SolarWinds Service Desk provides businesses of all sizes an easy to use and affordable ITSM solution that can easily scale with you.
SolarWinds Service Desk is a cloud-based, IT help desk solution that has helped organizations reduce cost per ticket by up to 15% and issue resolution time by up to 48% with smart ticket routing, automated workflows, and integrated asset management. This, plus an AI-powered knowledge base, can equip your employees with the resources needed to solve problems quickly. Set up can be done in days instead of months & can fit seamlessly into your business by integrating with 200+ cloud applications.
Learn more about SolarWinds Service Desk
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Online ITSM Service Desk with Incident, Problem, Change, Release & Asset Management, in addition to powerful ticketing & automation
Freshservice is an intelligent, right-sized ITSM solution that delivers exceptional employee experiences with an intuitive, scalable, no-code solution. With its state-of-the-art AI and ML capabilities, Freshservice helps organizations ease an IT agents workload and improve their productivity by automating mundane tasks. In addition to its AI capabilities, Freshservice is flexible and scalable enough to be used by both: companies relying on legacy systems and modern enterprises.
Learn more about Freshservice
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500.
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface.
Learn more about Agile CRM
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Thryv is an all-in-one small business management software that helps you stay organised and get more out of your business.
Meet Thryv, the end-to-end client experience platform built for small businesses. Thryv brings all of the essential business components together into one place so that you can manage your entire business from a single screen. These functions include:
• Estimates and invoicing
• Appointment scheduling
• Payment processing
• Text and email campaigns
• Managing customer information
• Social media
• And more!
Learn more about Thryv
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
SysAid uses AI to manage services across organizations, liberating employees and enabling organizations to fulfill their objectives.
SysAid’s mission is to liberate organizations by putting AI to work for them and their people - enabling productivity to thrive.
We lead organizations on a transformative journey toward AI-driven organizational processes and services. Orchestrating service management across the organization our generative AI manages employee requests, assist with queries, and accelerates the resolution of issues.
Now employees can do what they’re meant to do, and organizations are free to fulfill their purpose.
Learn more about SysAid
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Maximizer CRM is a game-changing solution designed specifically for the unique challenges that sales managers and sales teams face.
Maximizer is a powerful solution specifically designed for sales. We understand the unique challenges faced by sales managers & sales teams. That's why we provide a game-changing alternative to complex CRM solutions for efficient sales activity management. With Maximizer's robust analytics and insights, you can effortlessly monitor & achieve your revenue targets while effectively tracking activities and evaluating team effectiveness, all from one centralized command center.
Try Maximizer today!
Learn more about Maximizer CRM
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
360Learning’s learning platform fosters internal mobility to solve the talent shortage by empowering companies to upskill from within.
360Learning fosters internal mobility to solve the talent shortage by empowering companies to upskill from within. By turning their experts into champions for employee, customer, and partner growth, companies upskill their workforce fast to meet tomorrow’s business demands. 360Learning’s comprehensive learning platform combines LMS and LXP capabilities coupled with collaborative learning Academies to power your business’s upskilling flywheel.
Learn more about 360Learning
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Clari Copilot, a conversation intelligence tool, helps sales teams with pipeline visibility, actionable insights, & real-time coaching.
Clari Copilot turns your revenue team into serial closers by helping them win every revenue-critical moment.
With Clari Copilot’s conversation intelligence platform, reps and managers have everything they need to compete fiercely, spot revenue leak, and close deals faster.
With Clari and Clari Copilot coming together, you have everything you need to run revenue on one platform. With Clari Copilot, your conversation data lives right where your sales team works, in Clari.
Learn more about Clari Copilot
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Help center for customers or internal knowledge base for employees, keep information with an ultimate Flowlu knowledge base software.
Create both internal and external knowledge bases with Flowlu. Keep all useful information for your employees in one place, create help centers for your customers and use lightning-fast search boxes to find information in a few seconds. Collaboration tools will help to clarify information instantly and customize bases and articles as you need. All information can be shared and even posted on external websites to get the fastest access to the knowledge.
Learn more about Flowlu
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Quickbase helps customers see, connect and control complex projects that reshape our world.
Big ideas aren’t simple to execute. So we’re here to help you tackle any project, no matter how complex. We’re Quickbase.
Quickbase helps customers see, connect and control complex projects that reshape our world. Whether it’s raising a skyscraper or coordinating vaccine rollouts, the no-code software platform allows business users to custom fit solutions to the way they work – using information from across the systems they already have.
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Knowledge management software enabling teams to access, collaborate across, and draw upon their organization's collective intelligence.
Bloomfire is the leader in knowledge management, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge management platform gives teams one centralized, searchable knowledge base to engage with and grow their organization's collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com.
Learn more about Bloomfire
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Capitalize on customer insight, improve front-line efficiency and effectiveness, streamline critical business processes.
Make the most of relationships with customers by capitalizing on customer insight, improving front-line efficiency and effectiveness,streamlining critical business processes across and beyond customer touch points, and quickly adapting to changing business and customer needs.
Learn more about SAP Customer Experience
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service.
Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Improve Salesforce engagement and keep focus on what drives the pipeline while an AI based Virtual Assistant takes care of everything.
Using AI, Veloxy gets sales teams to engage in Salesforce, log activities and update their pipeline on the go. Sales management get better forecasts and visibility into what (calls, emails, activities, etc) drive sales.
Connect your Salesforce and Outlook/Office365 or GMail with Veloxy and track emails (single or bulk), activities, leads and contacts, all in one place.
Focus on productive sales activities, while an AI based Virtual Assistant takes care of everything behind the scene.
Learn more about Veloxy
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
The #1 platform to codify & automate dynamic sales plays, facilitate coaching, & deliver insights at every stage of the revenue cycle.
Salesloft is the provider of the leading sales engagement platform that helps sellers and sales teams drive more revenue. The Modern Revenue Workspace by Salesloft is the one place for sellers to execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win. Thousands of the world’s most successful sales teams, like those at IBM, Shopify, Square, and Cisco, drive more revenue with Salesloft. For more informati
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Help Scout's email management software has the features you need to keep things simple, move fast, and focus on delighting customers.
Answer 52% more emails with ease with Help Scout. Help Scout pulls in emails from your existing shared email account, giving you access to additional features that make your team more collaborative and productive. View all of the replies your team has sent, and see when someone is actively replying. Access detailed reports, build a library of saved replies, and take advantage of workflows to automate repetitive tasks. You'll have happier customers and fewer email requests — everyone wins.
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
The most comprehensive sales enablement solution available, Seismic delivers engaging buyer experiences that drive revenue and growth.
Seismic is the recognized leader in enterprise-grade Sales and Marketing Enablement, equipping sales teams with the knowledge, messaging, and automatically personalized content proven to be the most effective for any buyer interaction. Powerful content intelligence and analytics enable marketers to prove and improve their impact on the bottom line, revealing what is really driving revenue and what needs to be adjusted.
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Design, automate, deliver, and manage critical IT and business services across your digital enterprise with ServiceDesk Plus.
ServiceDesk Plus helps enterprises design, deliver, and support IT and business services. It's certified as ITIL®-4-compatible by Pink Elephant across 4 ITSM practices: Incident, Problem, and Service Request Management, and Change Enablement, and is a Challenger in the 2022 Gartner® Magic Quadrant™ for ITSM Platforms.
It also offers a native ITAM database and CMDB, contextual IT and business integrations, and unrestricted low-code extensibility. To learn more, visit manageengine.com/service-desk
Learn more about ManageEngine ServiceDesk Plus
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
AI-powered enterprise search, intranet, and knowledge base in one. Find knowledge anywhere, and share it anywhere in any language.
AI-powered enterprise search, intranet, and knowledge base in one.
Search for content across all your knowledge sources (Gdrive, Onedrive, Box, Dropbox, Sharepoint)
Create, improve, or synthesize verified content and translate it to over 100 languages.
Access that information anywhere (Chrome Extension, Slack, Teams, Outlook, Salesforce, Zendesk)
and let Guru help you effortlessly improve your knowledge by identifying knowledge gaps, duplicate knowledge, or by connecting folks to experts.
Learn more about Guru
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Get started on the #1 CRM with Salesforce Essentials, the all-in-one sales and service solution, for just $25 per user per month.
Salesforce Essentials makes it possible to build stronger customer relationships with a combined sales and support CRM for small business that is easy to use, setup, and maintain. Essentials ensures that you spend less time in spreadsheets and more time selling by tracking your emails, calls and meetings to automatically keep customer records up-to-date without tedious data entry. Essentials also includes a ton of customer service productivity tools to help make every new customer a loyal one.
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Everything your business needs to triage and resolve customer requests. Backed by industry-leading, US-based 24/7 technical support.
Skyrocket the efficiency of your problem-solving team. Pair licensed agents with ticket management software that empowers free users. In Issuetrak, not everyone needs a paid seat. (Spoiler alert: you won’t find this anywhere else). Maximize the strength of your agents (and your budget) with automation software designed to receive, triage, and resolve tickets in one centralized location. Gain visibility into repetitive issues, SLAs, and more with Issuetrak. Cloud and on-premise hosting available.
Learn more about Issuetrak
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
HelpCrunch is a top-rated customer communication platform. Increase conversions and sales, improve support, and grow faster!
HelpCrunch is a top-rated customer communication platform for your support, marketing & sales. Increase conversions and sales, improve support, and grow faster with HelpCrunch.
Features include:
- Live Chat
- Chatbot
- Email Marketing
- Help Desk
- Knowledge Base
- Popups
- Mobile apps
Try HelpCrunch for free for 14 days.
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
Vivantio's knowledge base empowers end user self-service, and quick reference to articles during service delivery, for fast resolution.
Vivantio's built-in knowledge base empowers end users to self-serve solutions, and support teams to quick-reference documentation during service delivery. Knowledge articles and product documentation can be internal-facing to the agents and technicians who provide service and support; customer or end user-facing in a branded self-service portal; or both.
IT, GRC, HR, Finance, Legal, & B2B Customer Support teams leverage Vivantio for proactive service delivery and faster ticket resolution times.
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
A collaboration tool that helps you manage and organize your work with teams and clients.
An all-in-one, AI-powered tool designed to streamline client collaboration with advanced yet intuitive features for real-time collaboration and project management. Offer services under your brand and deliver personalized client experiences with white-labeled client portals that centralize communication, project details, and other vital info. Use the drag-and-drop builder to craft interactive docs with embeds from 2000+ supported integrations. Optimize daily operations with our advanced FuseBase.
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Features
- Self Service Portal
- Feedback Management
- Rich Text Editor
- Multi-Language
