--- description: Learn more about Freshservice price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.com.au/software/132997/freshservice Page: 1 / 30\ Next: [Next page](https://www.capterra.com.au/software/132997/freshservice?page=2) > Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences. > > Verdict: Rated **4.5/5** by 716 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Freshservice? Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 716 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: USD 19.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 14-day free trial, no credit card required. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more ## Features - Access Controls/Permissions - Alerts/Notifications - Approval Process Control - Approval Workflow - Asset Tracking - Assignment Management - Catalog Management - Change Management - Change Planning - Chat/Messaging - Collaboration Tools - Configuration Management - Content Management - Corrective and Preventive Actions (CAPA) - Customisable Forms - Customizable Templates - Disaster Recovery - Documentation Management - Electronic Signature - Full Text Search - IT Asset Tracking - IT Reporting - Incident Management - Incident Reporting - Inventory Management - Issue Tracking - Knowledge Base Management - Knowledge Management - License Inventory - License Tracking - Multi-Channel Communication - On Call Scheduling - Patch Management - Pre-built Templates - Process/Workflow Automation - Project Tracking - Real-Time Chat - Real-Time Monitoring - Relationship Mapping - Remote Access/Control - Remote Monitoring & Management - Renewal Management - Risk Assessment - Secure Data Storage - Self Service Portal - Status Tracking - Survey/Poll Management - Task Management - Templates - Ticket Management ... and 56 more features ## Integrations (54 total) - Amazon Redshift - Azure DevOps Server - BambooHR - Box - ClickUp - Copper - Docusign - Dropbox Business - Dynamics 365 - FreshBooks - Freshchat - FullContact - GitHub - Google Analytics 360 - Google Calendar ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software) - [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2212 reviews) 3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3428 reviews) 4. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1782 reviews) ## Reviews ### "Freshservice: Powerful ITSM Made Simple and Intuitive" — 5.0/5 > **Rajneesh** | *17 May 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Freshservice always innovate their ITSM core solution offering. Their Freddy AI offering is helping agents in analysing the long jumbled queries/issues reported by requesters. The out-of-box capabilities of Frshservice such as Orchestration, workflows are much loved by everyone, they are easy to understand and make use of. Not only the IT team, but Business teams such as ‘People \& Culture’, ‘Payroll’ adore the workflows. Making an agent group restricted is much loved by ‘Finance’, ‘Payroll’, ‘People \& Culture’, as the restricted feature ensures tickets from these departments are only visible to the selected teams. > > **Cons**: Nothing at all. Freshservice has a robust roadmap, they take non-attended features in the product future roadmap and do update their clients when the feature is rolled out. Nothing to dislike about Freshservice > > The overall experience coming from the legacy ITSM solution, we admire the centralised configuration such as Business rules, Workflows. They are easy to understand by Service Delivery Lead, useful when an existing workflow needs changing/update. Freshservice is easy to setup and fairly easy to use by Agents, requesters. The bundle service catalog offering is much used and appreciated. Freshservice newer Journey is very much liked by IT and business teams. Overall, Freshservice keeps adding new features, they had a recent newer feature rolled out in May 2026, which has added much value to the IT Service delivery. We admire that they keep innovating Freshservice not only for IT, but for Business teams as well. ----- ### "Freshservice" — 4.0/5 > **Nathan** | *2 October 2025* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to. There is also a lot of integration into freshservice > > **Cons**: Maybe the filters but they aren't too bad once you get used to them, my staff often will have filters set to open, their tickets and unassigned so if i have a staff member away no one will look at their tickets unless i flag it with then, but again this is more of a user issue than software ----- ### "The Journey" — 5.0/5 > **Abilash** | *18 May 2026* | Construction | Recommendation rating: 9.0/10 > > **Pros**: User friendly from IT perspective in terms of configuring the instance and also very ease of use Self Service portal for our end users. > > **Cons**: Timeframe to get some feature/product enhancements implemented. Not much of other cons to mention currently. > > Really happy with the overall experience, customer support and looking forward to continuing the partnership with Freshworks. ----- ### "Fantastic Service and Product" — 5.0/5 > **Ante** | *19 March 2026* | Warehousing | Recommendation rating: 9.0/10 > > **Pros**: Customer Support is fantastic. They are always going above and beyond and I really appreciate the updates. > > **Cons**: The CMDB and PO need to support approvals and attachments before saving, and the flows need to be more intuitive. > > Love it. I have recommended it to many. Simply one of the easiest to launch and get going. Easily configurable, and the analytics are great and easy to share. A lot of insights available that require little effort. The export features of reports make weekly reporting a breeze. ----- ### "Recommended FreshService" — 5.0/5 > **Verified Reviewer** | *6 September 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Its having now AI capabilities and user friendly interface and another point is strong feature regarding third part integration. > > **Cons**: Asset management is more comprehensive and reporting capabilities if increased then it is more convenient > > overall good experience no issues at all AI assistant adds real value . It is really worth as service operations and management in one solution provided. ----- Page: 1 / 30\ Next: [Next page](https://www.capterra.com.au/software/132997/freshservice?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/132997/freshservice) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data