---
description: Learn more about Freshservice price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice Cost & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice](/software/132997/freshservice)

# Freshservice

Canonical: https://www.capterra.com.au/software/132997/freshservice

Page: 1 / 29\
Next: [Next page](https://www.capterra.com.au/software/132997/freshservice?page=2)

> Freshservice is an AI-native platform unifying ITSM, ITOM, ITIM, and ESM to deliver proactive, seamless enterprise service experiences.
> 
> Verdict: Rated **4.5/5** by 685 users. Top-rated for **Likelihood to recommend**.

-----

## Overview

### Who Uses Freshservice?

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 685 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Freshworks
- **Location**: San Mateo, US
- **Founded**: 2011

## Commercial Context

- **Starting Price**: USD 19.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: 14-day free trial, no credit card required.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese
- **Available Countries**: Australia, Austria, Bahrain, Belgium, Brazil, Brunei, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czechia, Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China and 41 more

## Features

- Access Controls/Permissions
- Alerts/Notifications
- Approval Process Control
- Approval Workflow
- Asset Tracking
- Assignment Management
- Audit Management
- Catalog Management
- Change Management
- Change Planning
- Chat/Messaging
- Collaboration Tools
- Configuration Management
- Content Management
- Corrective and Preventive Actions (CAPA)
- Customisable Forms
- Disaster Recovery
- Documentation Management
- Electronic Signature
- Full Text Search
- IT Asset Tracking
- IT Reporting
- Incident Management
- Incident Reporting
- Inventory Management
- Issue Tracking
- Knowledge Base Management
- Knowledge Management
- License Inventory
- License Tracking
- Multi-Channel Communication
- On Call Scheduling
- Patch Management
- Pre-built Templates
- Process/Workflow Automation
- Project Tracking
- Real-Time Chat
- Real-Time Monitoring
- Relationship Mapping
- Release Management
- Remote Access/Control
- Remote Monitoring & Management
- Risk Assessment
- Secure Data Storage
- Self Service Portal
- Status Tracking
- Survey/Poll Management
- Task Management
- Templates
- Ticket Management

... and 56 more features

## Integrations (54 total)

- Amazon Redshift
- Azure DevOps Server
- BambooHR
- Box
- ClickUp
- Copper
- Docusign
- Dropbox Business
- Dynamics 365
- FreshBooks
- Freshchat
- FullContact
- GitHub
- Google Analytics 360
- Google Calendar

... and 39 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)

## Related Categories

- [IT Asset Management Software](https://www.capterra.com.au/directory/30077/it-asset-management/software)
- [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software)
- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)

## Alternatives

1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews)
4. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3409 reviews)
5. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews)

## Reviews

### "Recommended FreshService" — 5.0/5

> **Verified Reviewer** | *6 September 2025* | Banking | Recommendation rating: 10.0/10
> 
> **Pros**: Its having now AI capabilities and user friendly interface and another point is strong feature regarding third part integration.
> 
> **Cons**: Asset management is more comprehensive and reporting capabilities if increased then it is more convenient
> 
> overall good experience no issues at all AI assistant adds real value . It is really worth as service operations and management in one solution provided.

-----

### "Freshservice" — 4.0/5

> **Nathan** | *2 October 2025* | Hospital & Health Care | Recommendation rating: 8.0/10
> 
> **Pros**: I liked to layout of the ticketing system and how easy it is to go back and look at previous tickets, I also like the Reporting and tracking so i can keep on top of the work that my staff to. There is also a lot of integration into freshservice
> 
> **Cons**: Maybe the filters but they aren't too bad once you get used to them, my staff often will have filters set to open, their tickets and unassigned so if i have a staff member away no one will look at their tickets unless i flag it with then, but again this is more of a user issue than software

-----

### "Fantastic Service and Product" — 5.0/5

> **Ante** | *19 March 2026* | Warehousing | Recommendation rating: 9.0/10
> 
> **Pros**: Customer Support is fantastic. They are always going above and beyond and I really appreciate the updates.
> 
> **Cons**: The CMDB and PO need to support approvals and attachments before saving, and the flows need to be more intuitive.
> 
> Love it. I have recommended it to many. Simply one of the easiest to launch and get going. Easily configurable, and the analytics are great and easy to share. A lot of insights available that require little effort. The export features of reports make weekly reporting a breeze.

-----

### "Freshservice supports" — 4.0/5

> **Alex** | *2 February 2025* | Education Management | Recommendation rating: 7.0/10
> 
> **Pros**: It had an app which was used to support the main product.
> 
> **Cons**: It was not widely recognised by other staff as being our main use.
> 
> This was reliable and helpful with regards to use for systems.

-----

### "Helpdesk Tool That Works" — 5.0/5

> **Dan** | *11 February 2026* | Leisure, Travel & Tourism | Recommendation rating: 8.0/10
> 
> **Pros**: Easy to use and user interface that has been recently updated and refreshed to provide a modern web app experience
> 
> **Cons**: Reporting and analytics functionality can be a little clunky at times however overall it is adequate.

-----

Page: 1 / 29\
Next: [Next page](https://www.capterra.com.au/software/132997/freshservice?page=2)

## Links

- [View on Capterra](https://www.capterra.com.au/software/132997/freshservice)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.capterra.com.de/software/132997/freshservice> |
| de-AT | <https://www.capterra.at/software/132997/freshservice> |
| de-CH | <https://www.capterra.ch/software/132997/freshservice> |
| en | <https://www.capterra.com/p/132997/Freshservice/> |
| en-AE | <https://www.capterra.ae/software/132997/freshservice> |
| en-AU | <https://www.capterra.com.au/software/132997/freshservice> |
| en-CA | <https://www.capterra.ca/software/132997/freshservice> |
| en-GB | <https://www.capterra.co.uk/software/132997/freshservice> |
| en-IE | <https://www.capterra.ie/software/132997/freshservice> |
| en-IL | <https://www.capterra.co.il/software/132997/freshservice> |
| en-IN | <https://www.capterra.in/software/132997/freshservice> |
| en-NZ | <https://www.capterra.co.nz/software/132997/freshservice> |
| en-SG | <https://www.capterra.com.sg/software/132997/freshservice> |
| en-ZA | <https://www.capterra.co.za/software/132997/freshservice> |
| es | <https://www.capterra.es/software/132997/freshservice> |
| es-AR | <https://www.capterra.com.ar/software/132997/freshservice> |
| es-CL | <https://www.capterra.cl/software/132997/freshservice> |
| es-CO | <https://www.capterra.co/software/132997/freshservice> |
| es-CR | <https://www.capterra.co.cr/software/132997/freshservice> |
| es-DO | <https://www.capterra.do/software/132997/freshservice> |
| es-EC | <https://www.capterra.ec/software/132997/freshservice> |
| es-MX | <https://www.capterra.mx/software/132997/freshservice> |
| es-PA | <https://www.capterra.com.pa/software/132997/freshservice> |
| es-PE | <https://www.capterra.pe/software/132997/freshservice> |
| fi | <https://www.capterra.fi/software/132997/freshservice> |
| fr | <https://www.capterra.fr/software/132997/freshservice> |
| fr-BE | <https://fr.capterra.be/software/132997/freshservice> |
| fr-CA | <https://fr.capterra.ca/software/132997/freshservice> |
| fr-LU | <https://www.capterra.lu/software/132997/freshservice> |
| it | <https://www.capterra.it/software/132997/freshservice> |
| ja | <https://www.capterra.jp/software/132997/freshservice> |
| nb | <https://www.capterra.no/software/132997/freshservice> |
| nl | <https://www.capterra.nl/software/132997/freshservice> |
| nl-BE | <https://www.capterra.be/software/132997/freshservice> |
| pl | <https://www.capterra.pl/software/132997/freshservice> |
| pt | <https://www.capterra.com.br/software/132997/freshservice> |
| pt-PT | <https://www.capterra.pt/software/132997/freshservice> |
| sv | <https://www.capterra.se/software/132997/freshservice> |
| tr | <https://www.capterra.web.tr/software/132997/freshservice> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@type":"Organization","@id":"https://www.capterra.com.au/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Freshservice","description":"Freshservice, from Freshworks, is a modern, AI-native IT and enterprise service management platform that helps organizations deliver frictionless employee experiences without enterprise complexity, high costs, or lengthy implementations. \n\nBy unifying ITSM, ITOM, ITIM, and ESM on a single platform with a common data layer, it eliminates tool sprawl and creates a single source of truth across services and assets. \n\nCore capabilities include incident, problem, change, and major incident management, service monitoring, automation, and a robust CMDB that enables visibility, impact analysis, and faster root cause resolution.\n\nPowered by Freddy AI, Freshservice delivers conversational self-service through an AI Agent that resolves common requests and guides users in natural language. It also provides agents with contextual insights and intelligent recommendations to accelerate resolution and enable proactive service management.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/cb18d8e2-47ac-4a81-9a78-e7c9f0637b39.png","url":"https://www.capterra.com.au/software/132997/freshservice","@type":"SoftwareApplication","@id":"https://www.capterra.com.au/software/132997/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.com.au/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":685},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"FAQPage","@id":"https://www.capterra.com.au/software/132997/freshservice#faqs","mainEntity":[{"name":"What Is Freshservice?","@type":"Question","acceptedAnswer":{"text":"Freshservice, from Freshworks, is a modern, AI-native IT and enterprise service management platform that helps organizations deliver frictionless employee experiences without enterprise complexity, high costs, or lengthy implementations. By unifying ITSM, ITOM, ITIM, and ESM on a single platform with a common data layer, it eliminates tool sprawl and creates a single source of truth across services and assets. Core capabilities include incident, problem, change, and major incident management, service monitoring, automation, and a robust CMDB that enables visibility, impact analysis, and faster root cause resolution.Powered by Freddy AI, Freshservice delivers conversational self-service through an AI Agent that resolves common requests and guides users in natural language. It also provides agents with contextual insights and intelligent recommendations to accelerate resolution and enable proactive service management.","@type":"Answer"}},{"name":"Who Uses Freshservice?","@type":"Question","acceptedAnswer":{"text":"Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.","@type":"Answer"}}]},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Tools","position":2,"item":"/directory/30676/itsm/software","@type":"ListItem"},{"name":"Freshservice","position":3,"item":"/software/132997/freshservice","@type":"ListItem"}],"@id":"https://www.capterra.com.au/software/132997/freshservice#breadcrumblist"}]}
</script>