--- description: Learn more about HelpDesk price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpDesk Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/30674/complaint-management/software) > [HelpDesk](/software/185973/helpdesk) # HelpDesk Canonical: https://www.capterra.com.au/software/185973/helpdesk Page: 1 / 8\ Next: [Next page](https://www.capterra.com.au/software/185973/helpdesk?page=2) > HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly. > > Verdict: Rated **4.6/5** by 180 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses HelpDesk? From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 180 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: USD 29.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - Activity Dashboard - Alerts/Escalation - Assignment Management - Automated Routing - CRM - CSAT Survey Structure - Call Center Management - Collaboration Tools - Complaint Monitoring - Content Management - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Segmentation - Customisable Forms - Customizable Templates - Dashboard - Data Security - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Auditing - Issue Tracking - Knowledge Base Management - Macros/Templated Responses - Multi-Channel Communication - NPS Survey Structure - Personalization - Prioritization - Queue Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Task Automation - Task Management - Template Management - Third-Party Integrations - Trend Analysis - Visual Analytics - Workflow Automation - Workflow Management ## Integrations (11 total) - Chatbot - GitHub - HubSpot CRM - Jira - LiveChat - OpenWidget - Shopify - Slack - Webflow - WordPress - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software) - [Customer Satisfaction Software](https://www.capterra.com.au/directory/30541/customer-satisfaction/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4079 reviews) 2. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1786 reviews) 3. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3438 reviews) 4. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18784 reviews) 5. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "HelpDesk= Helpful" — 4.0/5 > **Jessica** | *5 August 2024* | Consumer Goods | Recommendation rating: 7.0/10 > > **Pros**: I do like the ease of functionality. It is pretty straight forward to use. > > **Cons**: It can be kind of slow, and harder to train people on. > > Super useful tool when working in customer service ----- ### "HelpDesk has great potential to help our workflow\!" — 4.0/5 > **Emmanuel** | *19 September 2025* | Religious Institutions | Recommendation rating: 5.0/10 > > **Pros**: I appreciate the HelpDesk system, because it is competitive with features and and pricing to other similar services. It's helpful that it integrates with Livechat and Chatbot services well, and allows us to track multiple sources of contacts so that none of our requests fall between the cracks. > > **Cons**: I do wish that helpdesk had better/deeper integration with chatbot. I wish that tags were connected with livechat, and that we could more easily find transcripts from tickets so we can get a fuller picture of a visitor's experience and questions. Creating more fluid tickets that can be updated based on multiple interactions from our website would be a major bonus. We would like to have more AI options and more customizable AI features in how it could respond to common questions. With the move to text.com as one app for all the services, there are still many features missing that we found helpful, especially to be able to customize views with filters. Please bring that back\! > > We liked the LiveChat tickets, and did not have a need for many of the extra features that are in helpdesk, but for what it offers, we have benefitted. We are looking forward to the features that have not carried over to the new version to be added again\! ----- ### "Helpful Tips to Improve HelpDesk" — 3.0/5 > **Daniel** | *6 June 2025* | Mechanical or Industrial Engineering | Recommendation rating: 6.0/10 > > **Pros**: I like how all of the tickets are in one place, and they are easy to sort through by using the left and right arrows. It is helpful to have the dropdowns right there on the side to quickly and easily assign them to the right team(s) to be handled appropriately. > > **Cons**: The main aspect that I do not like about the helpdesk is that if you assign a ticket to someone, or if someone assigns you a ticket, there is no notification email sent to the assignee. This would be very helpful when setting tasks to solve or close tickets. One other thing that I do not like about the help desk is that there is no option to download the ticket to send to an email. For example, sometimes we would like to directly email the ticket to another colleague at our company for review or feedback before marking solved or closing it out. Additionally, having the ability to convert a ticket to the chat archives would be helpful so we can then download the transcript from there and send to email. Essentially, the archive function in HelpDesk is useless and the ticket should go into the actually LiveChat archives. > > Overall experience is basically described in the first two boxes above. The HelpDesk is just okay. It is there for us to be able to pick up and assign tickets, but it certainly lacks in some areas of functionality and I rated it 3 stars because I believe there is room for improvement. I think the focus should shift to actual functionality of what we do with these tickets in our workflow. ----- ### "Well-Organized Interface and Easy Ticket Management" — 5.0/5 > **David** | *12 March 2026* | Aviation & Aerospace | Recommendation rating: 10.0/10 > > **Pros**: HelpDesk was very easy to set up and configure. Managing tickets is straightforward, and assigning them to the right team member takes just a few clicks. It has made organizing and tracking support requests much more efficient. > > **Cons**: We did have an issue with our Outlook rejecting the notices when people left messages. However, we were able to resolve it by adding helpdesk to our whitelist. > > What I like best about HelpDesk is the browser interface. The layout is clean and well organized, making it easy to navigate between tickets, track conversations, and manage requests without confusion. ----- ### "Best support ticket solution out there\!" — 5.0/5 > **Verified Reviewer** | *4 August 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: The ability to streamline Ticket management and resolution as well as the ability to open a ticket from a live chat\! > > **Cons**: I didnt like the fact the embeded ticket form does not allow to upload images or files straight out of the box. > > Excellent, all tickets are now tracked, managed and resolved while giving me a clear complete picture of their status. ----- Page: 1 / 8\ Next: [Next page](https://www.capterra.com.au/software/185973/helpdesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/185973/helpdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data