This information was sourced from verified user reviews of JIRA Service Management
This information was sourced from JIRA Service Management
- Surveys & Feedback
- Automated Routing
- Call Center Management
- CRM
- Queue Management
- Reporting & Statistics
- Knowledge Base Management
- Alerts/Escalation
- Conversation Intelligence
This information was sourced from verified user reviews of JIRA Service Management
Pros:
Offers a wide variety of customization options making it easy to tailor to multiple business needs. Dashboard shows you what cases you have open and the stages the cases are in. Read more
Cons:
Custom domains, multiple email handing, enhanced portal customization, the basics... all missing. Read more
This information was sourced from JIRA Service Management
Who Uses JIRA Service Management?
High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve...
Countries available
Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria , Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Japan, Latvia, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States and 43 others
Languages
Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean , Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese and 7 others