---
description: See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Customer Service Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software)

# Customer Service Software

Canonical: https://www.capterra.com.au/directory/22/customer-service/software

Page: 1 / 23\
Next: [Next page](https://www.capterra.com.au/directory/22/customer-service/software?page=2)

> Customer Service software enables an organisation to manage and track customer relationships and support services. From ticket tracking to complaint resolution reporting, Customer Support software allows organisations to manage and assess the quality of their interactions with customers. Customer Support systems also assist in the management and distribution of an internal knowledge base, providing customer service representatives with the information necessary to resolve customer complaints.

Customer Service software is relating to Call Centre software, Help Desk software and Knowledge Management software. Find the best customer service software for your organisation in Australia.

-----

## Products

1. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Put customer service at the heart of your company. Make customers happier, agents more empowered, and your business healthier.
2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk is the all-in-one customer service support software that delivers exceptional experiences.
3. [HappyFox Help Desk](https://www.capterra.com.au/software/83211/happyfox) — 4.6/5 (92 reviews) — A help desk ticketing software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
4. [HubSpot Service Hub](https://www.capterra.com.au/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) — Service Hub is a cloud-based customer service software that helps teams scale their support and delight their customers efficiently.
5. [SparrowDesk](https://www.capterra.com.au/software/1080629/SparrowDesk) (0 reviews) — SparrowDesk is an AI-first customer service platform that consolidates chat and email into a unified omnichannel inbox. It features AI
6. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
7. [Helpfruit](https://www.capterra.com.au/software/209117/Helpfruit) — 4.6/5 (11 reviews) — Helpfruit: fresh customer self-service software. Reduce email tickets and calls with AI chatbot, help pages and live chat.
8. [Text](https://www.capterra.com.au/software/1078275/Text-App) — 4.8/5 (5 reviews) — Streamline support with AI-driven chat, ticketing, and analytics — scale service quality without scaling costs.
9. [HelpDesk](https://www.capterra.com.au/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
10. [Yonyx](https://www.capterra.com.au/software/130406/agi-self-service) — 4.7/5 (256 reviews) — Yonyx interactive decision trees enable consistent, personalized customer service, improving Revenue, FCR, CSAT while reducing AHT.
11. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18768 reviews) — Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
12. [Webex Suite](https://www.capterra.com.au/software/733/webex) — 4.4/5 (7396 reviews) — Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.
13. [Dynamics 365](https://www.capterra.com.au/software/157279/dynamics-365) — 4.4/5 (5811 reviews) — Dynamics 365 offers integrated business management solution that automates financial, customer relationship and supply chain processes.
14. [NetSuite](https://www.capterra.com.au/software/135757/netsuite) — 4.2/5 (2003 reviews) — Web-based \& AI-powered enterprise resource planning (ERP) tool that gives businesses the visibility \& control needed to make decisions.
15. [ScreenConnect](https://www.capterra.com.au/software/147830/ScreenConnect) — 4.7/5 (1895 reviews) — ScreenConnect is remote support software allowing IT professionals to access devices, troubleshoot issues, and boost productivity.
16. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) — Award-winning help desk, ticketing, live chat, and call center software, easy to use from the start. Try it with a free 1-month trial.
17. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1715 reviews) — LiveChat enables you to have real-time conversations with your customers while they are on your website.
18. [Odoo](https://www.capterra.com.au/software/135618/odoo) — 4.2/5 (1294 reviews) — Odoo is an all-in-one open-source business platform for CRM, Sales, Accounting, Website, eCommerce, POS, Inventory, HR, and more.
19. [Intercom](https://www.capterra.com.au/software/134347/intercom) — 4.5/5 (1131 reviews) — Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
20. [Bitrix24](https://www.capterra.com.au/software/113540/bitrix24) — 4.2/5 (984 reviews) — Bitrix24 is \#1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide.
21. [EngageBay CRM](https://www.capterra.com.au/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
22. [Act\!](https://www.capterra.com.au/software/133171/act) — 3.9/5 (857 reviews) — Act\! Advantage is an all-in-one, full front-office CRM solution that unites sales, marketing, and customer management.
23. [TeamSupport](https://www.capterra.com.au/software/87908/teamsupport) — 4.5/5 (848 reviews) — We are a support ticketing and live chat solution designed to give B2B SaaS companies a holistic view of their customer relationships.
24. [Salesforce Service Cloud](https://www.capterra.com.au/software/136189/salesforce) — 4.5/5 (820 reviews) — The worlds \#1 customer service platform, empowers every service employee with the innovative tools, and unified data.
25. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.

-----

Page: 1 / 23\
Next: [Next page](https://www.capterra.com.au/directory/22/customer-service/software?page=2)

## Related Categories

- [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software)
- [Customer Engagement Software](https://www.capterra.com.au/directory/30906/customer-engagement/software)
- [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software)
- [Customer Communications Management Software](https://www.capterra.com.au/directory/31002/customer-communications-management/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/22/customer-service/software)
- [All Categories](https://www.capterra.com.au/directory)

## This page is available in the following languages

| Locale | URL |
| da | <https://www.capterra.dk/directory/22/customer-service/software> |
| de | <https://www.capterra.com.de/directory/22/customer-service/software> |
| de-AT | <https://www.capterra.at/directory/22/customer-service/software> |
| de-CH | <https://www.capterra.ch/directory/22/customer-service/software> |
| en | <https://www.capterra.com/customer-service-software/> |
| en-AE | <https://www.capterra.ae/directory/22/customer-service/software> |
| en-AU | <https://www.capterra.com.au/directory/22/customer-service/software> |
| en-CA | <https://www.capterra.ca/directory/22/customer-service/software> |
| en-GB | <https://www.capterra.co.uk/directory/22/customer-service/software> |
| en-IE | <https://www.capterra.ie/directory/22/customer-service/software> |
| en-IL | <https://www.capterra.co.il/directory/22/customer-service/software> |
| en-IN | <https://www.capterra.in/directory/22/customer-service/software> |
| en-NZ | <https://www.capterra.co.nz/directory/22/customer-service/software> |
| en-SG | <https://www.capterra.com.sg/directory/22/customer-service/software> |
| en-ZA | <https://www.capterra.co.za/directory/22/customer-service/software> |
| es | <https://www.capterra.es/directory/22/customer-service/software> |
| es-AR | <https://www.capterra.com.ar/directory/22/customer-service/software> |
| es-CL | <https://www.capterra.cl/directory/22/customer-service/software> |
| es-CO | <https://www.capterra.co/directory/22/customer-service/software> |
| es-CR | <https://www.capterra.co.cr/directory/22/customer-service/software> |
| es-DO | <https://www.capterra.do/directory/22/customer-service/software> |
| es-EC | <https://www.capterra.ec/directory/22/customer-service/software> |
| es-MX | <https://www.capterra.mx/directory/22/customer-service/software> |
| es-PA | <https://www.capterra.com.pa/directory/22/customer-service/software> |
| es-PE | <https://www.capterra.pe/directory/22/customer-service/software> |
| fi | <https://www.capterra.fi/directory/22/customer-service/software> |
| fr | <https://www.capterra.fr/directory/22/customer-service/software> |
| fr-BE | <https://fr.capterra.be/directory/22/customer-service/software> |
| fr-CA | <https://fr.capterra.ca/directory/22/customer-service/software> |
| fr-LU | <https://www.capterra.lu/directory/22/customer-service/software> |
| it | <https://www.capterra.it/directory/22/customer-service/software> |
| ja | <https://www.capterra.jp/directory/22/customer-service/software> |
| ko | <https://www.capterra.co.kr/directory/22/customer-service/software> |
| nb | <https://www.capterra.no/directory/22/customer-service/software> |
| nl | <https://www.capterra.nl/directory/22/customer-service/software> |
| nl-BE | <https://www.capterra.be/directory/22/customer-service/software> |
| pl | <https://www.capterra.pl/directory/22/customer-service/software> |
| pt | <https://www.capterra.com.br/directory/22/customer-service/software> |
| pt-PT | <https://www.capterra.pt/directory/22/customer-service/software> |
| sv | <https://www.capterra.se/directory/22/customer-service/software> |
| tr | <https://www.capterra.web.tr/directory/22/customer-service/software> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Capterra Australia","address":{"@type":"PostalAddress","addressLocality":"Sydney","addressRegion":"NSW","postalCode":"2060","streetAddress":"Level 18 40 Mount Street North Sydney NSW 2060 Australia"},"description":"Capterra Australia helps millions of people find the best business software with user reviews, ratings and price comparisons.","email":"info@capterra.com.au","url":"https://www.capterra.com.au/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.com.au/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/Capterra","https://www.linkedin.com/company/capterra/","https://www.youtube.com/channel/UCjRCDmEibpHwyX3m2b3y80w"]},{"name":"Capterra Australia","url":"https://www.capterra.com.au/","@id":"https://www.capterra.com.au/#website","@type":"WebSite","publisher":{"@id":"https://www.capterra.com.au/#organization"},"potentialAction":{"query":"required","target":"https://www.capterra.com.au/search/?q={search_term_string}","@type":"SearchAction","query-input":"required name=search_term_string"}},{"name":"Customer Service Software","description":"See the list of the best Customer Service Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.","url":"https://www.capterra.com.au/directory/22/customer-service/software","about":{"@id":"https://www.capterra.com.au/directory/22/customer-service/software#itemlist"},"breadcrumb":{"@id":"https://www.capterra.com.au/directory/22/customer-service/software#breadcrumblist"},"@id":"https://www.capterra.com.au/directory/22/customer-service/software#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.com.au/#website"},"inLanguage":"en-AU","mainEntity":{"@id":"https://www.capterra.com.au/directory/22/customer-service/software#itemlist"},"publisher":{"@id":"https://www.capterra.com.au/#organization"}},{"@id":"https://www.capterra.com.au/directory/22/customer-service/software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"https://www.capterra.com.au/directory/22/customer-service/software","@type":"ListItem"}]}]}
</script><script type="application/ld+json">
  {"name":"Customer Service Software - Comparison &amp; Reviews - Capterra Australia 2026","@context":"https://schema.org","@id":"https://www.capterra.com.au/directory/22/customer-service/software#itemlist","@type":"ItemList","itemListElement":[{"name":"Zoho Desk","position":1,"description":"Zoho Desk is Zoho's flagship web-based customer service software that helps companies deliver lasting customer experiences. It aims to make customers happier, agents empowered, and businesses healthier. With Zoho Desk, you can deliver seamless omnichannel support, improve agent productivity at scale, customize your help desk, leverage powerful AI capabilities, automate mundane tasks, get live performance insights, and deeply integrate with apps you use daily - all without spending a fortune.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/8d6440f4-1b79-46d5-a3ca-d4a0ae9e3100.png","url":"https://www.capterra.com.au/software/169505/zoho-desk","@type":"ListItem"},{"name":"Zendesk Suite","position":2,"description":"Zendesk is the leading cloud-based help desk software built with support agents in mind. All your customer interactions are in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and full customer history. Get up and running quickly, and expect to see results even faster - on average our customers see ROI after 3 months with Zendesk. Lower support costs, raise productivity, and increase customer satisfaction by starting a free trial today.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f0d90c26-fb48-482e-bfed-fd16809bc437.png","url":"https://www.capterra.com.au/software/164283/zendesk","@type":"ListItem"},{"name":"HappyFox Help Desk","position":3,"description":"[New: Unlimited Agent Pricing] HappyFox is a cloud based customer service software. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system.Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/58b26074-f89b-4b36-bbb2-d3a863772bfd.png","url":"https://www.capterra.com.au/software/83211/happyfox","@type":"ListItem"},{"name":"HubSpot Service Hub","position":4,"description":"HubSpot Service Hub makes it easy to solve customer problems with efficiency, accuracy, and delight. It includes ticketing & automation with a shared inbox to keep you organized; a knowledge base so customers can help themselves; live chat & bots for faster response times; customer feedback tools so you can measure customer happiness; and reporting so you can unlock insights and improve. Sign up today, for free, and experience customer success software that makes both customers and reps happy.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/85a00f19-c923-42cf-8632-cdd60eea6192.png","url":"https://www.capterra.com.au/software/182476/hubspot-service-hub","@type":"ListItem"},{"name":"SparrowDesk","position":5,"description":"SparrowDesk is an intuitive, AI-first customer service platform designed to help support teams resolve queries faster and more accurately. The platform centers around an Omnichannel Inbox that brings all customer conversations from email and live chat into a single, organized view, allowing agents to prioritize tickets by urgency, customer type, or channel.\n\nKey capabilities include AI Agents (Luna), which can auto-resolve up to 60% of customer inquiries with on-brand, consistent replies and seamless human handoffs. For complex issues, the AI Copilot empowers agents with instant conversation summaries and  smart reply drafts. To ensure operational excellence, SparrowDesk offers Service Level Agreements (SLA) management, Quick-action Macros and Interactive Analytics. The platform supports Multi-brand and Multilingual operations, ensuring secure, scalable, and efficient support for diverse customer bases without the clutter of unnecessary integrations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4678885e-96ed-4889-9313-90a174fefbc9.jpeg","url":"https://www.capterra.com.au/software/1080629/SparrowDesk","@type":"ListItem"},{"name":"Freshdesk","position":6,"description":"Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact—it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/69d55a02-59f1-4cbf-aabd-353fd6b19bca.png","url":"https://www.capterra.com.au/software/124981/freshdesk","@type":"ListItem"},{"name":"Helpfruit","position":7,"description":"20% of enquiries need a human touch. \nWe're bananas about the other 80.  \n\nRefresh your customer self-service with Helpfruit.\nHelpfruit includes a chatbot to answers customer questions via the channels they prefer - be that web, Instagram, Facebook or WhatsApp. \n\nPlus, it comes with a 'help website' builder.\n\nHelpfruit's chatbot is highly customisable with no-code, and no 'wiring diagrams' either. It features the ability to escalate to live chat and even call APIs to carry out advanced self-service tasks. Need CRM and Zendesk integration? Yup, got that too.\n\nConversation insights and dashboards tell you exactly what is going on and give you metrics to track and improve your customer experience.\n\nWe use Gen AI when it matters – to help understand questions rather than generate answers. This means you get the productivity gains from using AI without any AI risks.\n\nHelpfruit lets you move fast, answer 80% of queries 24/7, and always serves, safe, curated content.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/1ea808de-3d03-41f3-84da-f39c0c24ce43.png","url":"https://www.capterra.com.au/software/209117/Helpfruit","@type":"ListItem"},{"name":"Text","position":8,"description":"Text App is an AI-powered support and engagement platform that combines live chat, smart ticketing, automation, and an autonomous AI agent in one workspace. \n\nIts core engine, Text Intelligence, learns from your resources and past interactions to resolve routine questions, personalize replies, and escalate when needed. \n\nThe platform supports unified inboxes across chat, email, Messenger, WhatsApp, and, in the future, Shopify, ensuring that every conversation remains in context. \n\nBeyond inbound support, Text App enables proactive engagement through campaigns, visitor tracking, and behavior-triggered outreach. \nThe customer list unifies chats, tickets, purchases, and campaign activity into a single profile, enabling automatic lead generation alongside campaigns and the AI Agent. \n\nText App also supports behavior-based outreach, workflows, GDPR and PCI compliance, SSO, MFA, and audit logs — helping teams automate repetitive tasks, speed up responses, and focus on high-value work.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e26edb8c-7026-4898-94a3-abb30ef66b00.jpeg","url":"https://www.capterra.com.au/software/1078275/Text-App","@type":"ListItem"},{"name":"HelpDesk","position":9,"description":"HelpDesk is a simple yet powerful online ticketing software forming part of our product suite. You can use it to manage asynchronous and synchronous customer communication. \n\nThe HelpDesk system provides easy-to-use cooperation tools, intuitive automation, and powerful AI features, allowing you to streamline customer service and make it the best it can be. You can automate repetitive tasks, save agents' time, and increase your team's productivity.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/4a836eda-81e3-4eac-aa10-35158a379e59.png","url":"https://www.capterra.com.au/software/185973/helpdesk","@type":"ListItem"},{"name":"Yonyx","position":10,"description":"Yonyx improves customer service by using interactive decision tree technology to provide structured, step-by-step guides for troubleshooting, FAQs, and sales enablement. These guides are used by customer service teams to follow consistent step by step customer interaction pathways.  They are also used to offer personalized, self-service solutions, empowering customers to resolve issues independently. \n\nYonyx guides ensure that customers receive uniform, accurate information every time. Each guidance step contains multimedia elements like images, videos, and embedded forms, enhancing clarity and interactivity. By improving first call resolution (FCR), reducing average handle time (AHT), boosting customer satisfaction (CSAT), and improving sales performance, Yonyx helps businesses improve customer service while improving revenue and reducing cost.\n\nDeep analytics data captured by Yonyx also helps subject matter experts constantly improve customer service.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5b307d20-0f07-43d7-ab02-81646f8bb34c.png","url":"https://www.capterra.com.au/software/130406/agi-self-service","@type":"ListItem"},{"name":"Salesforce Sales Cloud","position":11,"description":"Salesforce Sales Cloud is a robust sales platform that streamlines processes, boosts productivity, and drives revenue growth. This AI-powered CRM integrates human sales efforts with intelligent agents to speed up the sales cycle. It offers visibility into the sales pipeline, providing insights for faster prospecting and opportunity management. Automation features reduce manual tasks, allowing sales reps to focus on high-value activities and close deals more quickly. A key feature is its ability to unify data from various sources, creating a comprehensive customer view. With Salesforce's AI, the platform offers smarter insights and recommendations, helping sales teams sell more effectively. Integrating with other Salesforce solutions like Revenue Cloud, Sales Cloud forms a connected revenue ecosystem. Its intuitive interface simplifies the tech stack, enhances productivity, and supports growth, offering tools for automating CRM updates and optimizing forecasts.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f11ea590-5812-4ce0-a108-3837d065513d.png","url":"https://www.capterra.com.au/software/61368/salesforce","@type":"ListItem"},{"name":"Webex Suite","position":12,"description":"Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in. With 8 powerful individual workloads – Webex Suite brings together Meetings, Messaging, Calling, Webinar, Events, Polling, Whiteboarding and Video Messaging in one collaboration experience to maximize productivity and teamwork. With a variety of collaboration features, Webex Suite helps bridge the gap between office and remote workers, remove language barriers, and overcome time zone differences. Enjoy the flexibility to work from anywhere and to keep teams focused and engaged with unified, intuitive experiences and integrated AI across the entire suite. \n\nAll workloads in the  Webex Suite can be managed via the single-pane-of-glass administration portal, Control Hub. It also allows you to protect your teams’ data and privacy with enterprise-grade security built in from the ground up.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e60c0fa1-f0d4-40ac-a412-0b2261b1f9a0.png","url":"https://www.capterra.com.au/software/733/webex","@type":"ListItem"},{"name":"Dynamics 365","position":13,"description":"Microsoft Dynamics is a business management solution that enables users to make important business decisions. Microsoft Dynamics works with familiar Microsoft software-easing adoption and reducing the risks inherent with implementing a new solution. These solutions automate and streamline financial, customer relationship, and supply chain processes that helps drive business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a5d35bcd-e674-49ae-b851-7c2579a7969f.jpeg","url":"https://www.capterra.com.au/software/157279/dynamics-365","@type":"ListItem"},{"name":"NetSuite","position":14,"description":"AI-enabled cloud ERP solution that enables businesses to gain the visibility, control, and agility to build and groq. It offers modules for accounting, CRM, analysis, reporting, and more.\nFirst focused on financials and ERP, the tool provides an integrated system that also includes inventory management, HR, professional services automation, and commerce.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/76ba5be7-e39f-481e-9045-7c45d7cf6d39.png","url":"https://www.capterra.com.au/software/135757/netsuite","@type":"ListItem"},{"name":"ScreenConnect","position":15,"description":"ScreenConnect is remote support and access software that resolves technical issues securely on any device. Its remote support feature enables instant troubleshooting across Windows, Mac, Linux, and mobile devices, minimizing downtime. With 24/7 secure remote access, technical teams can discreetly manage endpoints without disrupting users, while privileged access management enforces least-privilege policies for enhanced security.\nFeatures include live camera sharing for technicians to view and resolve issues in real time, backstage troubleshooting for seamless support, and event-driven automations that help teams stay proactive. Advanced encryption ensures data security throughout all operations. Available on-premises or in the cloud, ScreenConnect maintains smooth operations with its comprehensive toolset and scalable architecture.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/a9e546da-675b-4ad7-b27a-7a01abf09846.png","url":"https://www.capterra.com.au/software/147830/ScreenConnect","@type":"ListItem"},{"name":"LiveAgent","position":16,"description":"LiveAgent is a fully-featured Customer Support software with over 200+ integrations.\n\nStreamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features. \n\nCompanies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide. \n\nStart with a 1 month free trial, no credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/72e94d6f-e43a-417d-9e8a-8d774fe6e086.png","url":"https://www.capterra.com.au/software/102188/liveagent","@type":"ListItem"},{"name":"LiveChat","position":17,"description":"LiveChat provides a cost-effective way for your support team to deliver a great experience across the entire customer journey. It makes customer service more efficient by letting you hold multiple chat sessions at the same time, send canned responses to frequently asked questions, add chat tags, review chat transcripts and send files to customers through the chat window.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/3c56135f-eeb4-4d21-8b10-89435d98064e.png","url":"https://www.capterra.com.au/software/62194/livechat","@type":"ListItem"},{"name":"Odoo","position":18,"description":"Odoo is an all-in-one, open-source business management platform with fully integrated apps for CRM, Sales, Accounting, Inventory, Manufacturing, Project, HR, and more. Designed for businesses of all sizes, Odoo offers a modern interface and seamless data flow across teams. With Odoo Studio, users can easily customize workflows, screens, reports, and automations without coding to match their unique processes.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/17efceca-38ea-4e7e-83dc-2cdd9fb0987f.png","url":"https://www.capterra.com.au/software/135618/odoo","@type":"ListItem"},{"name":"Intercom","position":19,"description":"Intercom is the only complete AI-first customer service platform, enhancing the customer experience, improving operational efficiency, and scaling with your business every step of the way. Our AI-first platform is built on a single AI system, with three major components that will allow you to deliver the remarkable customer service you’ve spent decades striving for:\n\nAI Agent: Customers no longer wait or get deflected. AI Chatbot provides instant accurate, responses, 24/7 to most questions. Only complex interactions transition to tickets.\n\nAI Copilot: Agents no longer manually, slowly look things up. AI Copilot is ever-present, connected to all data and systems, and provides information in real time. Instant ramp time for new agents, and agents needing to know new things.  \n\nAI Analyst (Coming soon): Leaders no longer manually compile reports without full coverage. AI Insights proactively provides a holistic view across 100% of conversations, with clear suggested areas of improvement.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/6a454b39-277e-4602-aaed-5412bfd47102.png","url":"https://www.capterra.com.au/software/134347/intercom","@type":"ListItem"},{"name":"Bitrix24","position":20,"description":"Bitrix24 is #1 free client management (CRM) and customer service solution, used by 15 million businesses worldwide. Cloud, mobile and open source editions available. Multichannel customer service — email, telephony, website live chat, Facebook, Instagram, Viber, WhatsApp, Skype, Slack and other mobile messengers are supported.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.com.au/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":21,"description":"EngageBay’s AI-powered CRM offers a comprehensive set of tools to help businesses manage customer relationships efficiently. It unifies marketing, sales, and service automation with built-in AI capabilities for smarter engagement and decision-making. The platform enables teams to capture leads, nurture them through automated workflows, and deliver consistent customer experiences from a single, unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.com.au/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"Act!","position":22,"description":"Act! Advantage is a full front-office CRM solution with all-new functionality that unites sales, marketing, and customer management in one intuitive, affordable platform to help you stay organized, attract new customers, and turn relationships into results.\n\nAct! Advantage includes Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadening Act!'s footprint across your entire front office, and reducing your need for costly, third-party tools. Additionally, you can select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.\n\nFor 38 years, Act! has partnered with small and midsize businesses - listening, learning, and building alongside them and Act! Advantage is the culmination of nearly four decades of their feedback. Every feature is designed to reflect how today’s SMBs run their businesses.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5f8aa23f-eb6f-42cd-b33a-e310a590c803.png","url":"https://www.capterra.com.au/software/133171/act","@type":"ListItem"},{"name":"TeamSupport","position":23,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.com.au/software/87908/teamsupport","@type":"ListItem"},{"name":"Salesforce Service Cloud","position":24,"description":"Deliver great service and a flexible agent experience, from anywhere. Give agents a holistic view of every customer, whether they’re in the contact center or working remote. Scale and optimise service by leveraging AI and integrating popular support channels — like phone, messaging, and chat — directly into the agent workspace. Resolve cases faster by combining automated processes with easy access to the full details, context, and history of every case and customer interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/9aaf4fc8-6613-49c5-98cc-efcc446130b0.jpeg","url":"https://www.capterra.com.au/software/136189/salesforce","@type":"ListItem"},{"name":"JIRA Service Management","position":25,"description":"JIRA Service Management is an ITSM platform that transforms service delivery across IT, HR, facilities, and other departments. It unites teams on an AI-powered platform to deliver service experiences at scale. The system features easy service desk setup, centralized request management, and automation that streamlines support interactions. The platform connects engineering teams by linking requests to JIRA issues and provides employees with self-service options and virtual agents.\n\nThe platform integrates with Atlassian's Teamwork Graph, connecting people, work, and tools for seamless collaboration. JIRA Service Management bridges development and operations teams, accelerating deployments while minimizing risk. Its AI capabilities help detect, resolve, and prevent incidents by prioritizing critical issues. The platform empowers organizations to transform service delivery through intelligent automation and integrated workflows.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/80206a5e-f20e-4288-89cc-6cf2ee871b00.png","url":"https://www.capterra.com.au/software/138769/jira-service-management","@type":"ListItem"}],"numberOfItems":25}
</script>