--- description: Learn more about ServiceNow price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ServiceNow Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Business Management Software](/directory/30532/business-management/software) > [ServiceNow](/software/152871/servicenow) # ServiceNow Canonical: https://www.capterra.com.au/software/152871/servicenow Page: 1 / 15\ Next: [Next page](https://www.capterra.com.au/software/152871/servicenow?page=2) > CMDB solution that offers infrastructure visibility helping teams make informed decisions via an accurate record system. > > Verdict: Rated **4.5/5** by 344 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ServiceNow? ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 344 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 100.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Subscription license based on IT process users, type of license and level of support needed. Contact ServiceNow directly for pricing information - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Japanese, Portuguese, Spanish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - API - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Lifecycle Management - Asset Tracking - Automated Routing - CRM - Capacity Management - Change Management - Compliance Management - Configuration Management - Contract/License Management - Cost Tracking - Dashboard - Data Visualization - Drag & Drop - Financial Management - Graphical User Interface - HR Management - IT Asset Management - IT Asset Tracking - IT Reporting - Integrated Business Operations - Integrated Development Environment - Inventory Management - Issue Auditing - Knowledge Base Management - License Management - Macros/Templated Responses - Performance Metrics - Performance Monitoring - Prioritization - Project Management - Relationship Mapping - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management - Version Control - Workflow Management ## Integrations (98 total) - 3CLogic - AlertOps - Apiiro - Apizee - Apptio Platform - Aria Platform - Armis - BeyondTrust Remote Support - BigID - Bitbucket - Bright Pattern - CG4 Asset Tracking System - CareAR - Checkmarx One - Coda ... and 83 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Management Software](https://www.capterra.com.au/directory/30532/business-management/software) ## Related Categories - [Business Management Software](https://www.capterra.com.au/directory/30532/business-management/software) - [Cloud Management Software](https://www.capterra.com.au/directory/30852/cloud-management/software) - [App Development Software](https://www.capterra.com.au/directory/30082/application-development/software) - [ERP Systems](https://www.capterra.com.au/directory/9/enterprise-resource-planning/software) - [IT Management Software](https://www.capterra.com.au/directory/10001/it-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3408 reviews) 3. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews) 4. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) 5. [Milvus](https://www.capterra.com.au/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Superb & Exceptional ServiceNow tool" — 5.0/5 > **Balwinder** | *31 May 2025* | Banking | Recommendation rating: 10.0/10 > > **Pros**: I like the service now platform for ITSM, operations. The most loving part is the integration with AWS, Microsoft. > > **Cons**: I did not like the change management and it can be difficult to manage vendors from the service now an it has a cost involved with it. > > It reduces human error and saves the time and handles large scale operations well. The work flow and the approvals in the service now is outstanding. ----- ### "A Powerful ITSM Platform" — 4.0/5 > **Gary** | *25 May 2025* | Telecommunications | Recommendation rating: 7.0/10 > > **Pros**: The ability to automate workflows, track incidents, and manage changes in a structured and auditable way really improves operational efficiency. > > **Cons**: It can feel overly complex when trying to make quick customizations or when the out-of-the-box workflows don’t align with specific organizational needs. > > I've used it primarily for IT service management and it’s been a valuable tool for both technical operations and cross-team collaboration. ----- ### "My ServiceNow experience" — 4.0/5 > **Guy** | *30 November 2024* | Construction | Recommendation rating: 7.0/10 > > **Pros**: Customisation for creating ticket submission templates to ensure we're getting the critical information before incidents, requests, or changes are raised > > **Cons**: It can be a bit cumbersome and timely to fill out tickets. > > Overall, it’s a powerful tool with some room for improvement in efficiency. It's helpful for tracking work and collaborating with other teams, but some of hte menus are slow to navigate ----- ### "A great tool for growing organisations\!" — 5.0/5 > **Rishi** | *13 October 2024* | Banking | Recommendation rating: 8.0/10 > > **Pros**: Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips. I haven’t used any application which can seamlessly integrate all the processes cohesively as per the organisations requirements. > > **Cons**: Depending on the level of customisation required, servicenow can get expensive to implement. > > A holistic and intuitive service management tool offering a cohesive and integrated approach to service management. Their reporting functionalities and API integrations are exceptional. Overall a great tool for growing organisations\! ----- ### "Revolutionizing IT Service Management" — 5.0/5 > **Manon** | *24 June 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: It automatically routed service requests to the right team, speeding up our response times significantly. > > **Cons**: It took a while to navigate and find specific features, which slowed down my workflow initially. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.com.au/software/152871/servicenow?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/152871/servicenow) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data