17 years helping Australian businesses
choose better software
What Is EngageBay CRM?
EngageBay is a simple, affordable, all-in-one marketing and sales CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Capture leads directly from your website using our inline forms and then manage them using the powerful lead management tools. - all from one easy to use platform.
Who Uses EngageBay CRM?
Small to medium size businesses that require affordable, all in one sales and marketing software to acquire, engage, nurture and convert visitors to customers.
Where can EngageBay CRM be deployed?
About the vendor
- EngageBay
- Located in Mountain House, US
- Founded in 2016
EngageBay CRM support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
EngageBay CRM pricing
Starting Price:
- No free trial
- Yes, has free version
EngageBay CRM has a free version and does not offer a free trial. EngageBay CRM paid version starts at USD 14.99/month.
About the vendor
- EngageBay
- Located in Mountain House, US
- Founded in 2016
EngageBay CRM support
- Phone Support
- 24/7 (Live rep)
- Chat
Languages
English
EngageBay CRM videos and images
Features of EngageBay CRM
Reviews of EngageBay CRM
Perfect for small businesses
Comments: Pretty satisfied. Good solution at this price (free :-) (I use only the help desk module for now).
Pros:
It's very modular. You can use just the required feature without paying for extra modules. This means that it can be adapted to any business. For example, in my business, I only need the help desk feature for now, which is free, by the way! It's nice to know that I can add the marketing module if one day I decide to do some email marketing automation.
Cons:
I have no complains so far, and I have been using it for 2 years.
A dizzying array of tools in a nice, integrated package
Comments: Overall it's been quite nice. It is an incredibly capable platform with lots of room to grow into.
Pros:
The simplicity of connecting the API, the tracking tools, and the way that it manages to somehow pull together all the complex features needed into a single package and somehow make it appear that it's less complex than it really is. The capabilities here are astounding, but if the more complex things aren't needed, the system remains simple and straightforward.
Cons:
It would be nice to be able to hide the links, tabs, and menus to things that aren't being used and re-add them if we decided to use them later. Also, the social media marketing only covers Facebook, Twitter, and Instagram. I'd really like to have a much wider selection.
Alternatives Considered: HubSpot Marketing Hub and Zoho One
Reasons for Choosing EngageBay CRM: I was actually testing both simultaneously having ruled out several others already. This platform is just much easier to get going on with far less customization needed. But the ability to customize is there if I do need it.
Switched From: Zoho One
Reasons for Switching to EngageBay CRM: It's a powerful platform with simple payment structure
EngageBay Review
Pros:
What I liked most about EngageBay CRM is its all-in-one approach, combining sales, marketing, and customer support tools in one platform. It offers automation features that help streamline tasks like email marketing, lead generation, and customer follow-ups. Its user-friendly interface and affordability make it accessible for small and medium-sized businesses, and the integration capabilities enhance overall efficiency. EngageBay also has good customer support and provides value for teams looking for a cost-effective yet robust CRM solution
Cons:
What I liked least about EngageBay CRM is that its advanced features, such as reporting and analytics, can feel limited compared to larger CRM platforms. Some users might find the customization options restrictive, especially if they need highly tailored workflows. Additionally, there can be a bit of a learning curve when setting up automation, and the interface, while user-friendly, could benefit from more modern design elements. Depending on business needs, the scalability for larger teams may also feel constrained
Engagebay Review
Comments: Disappointing tbh! It's not my decision on whether we keep with it so I guess we'll see how it goes over the next couple of months and if some of the issues above can be fixed then that may help keep us onboard.
Pros:
I've been told it's a lot cheaper than Hubspot and new features are being added all the time - so that's a positive I guess and the support team are helpful/responsive.
Cons:
Just feels clunky - the synch between emails is hit and miss in terms of how long it takes for them to appear in Ebay - also the fact that against an individual, company, deal you can't just see a complete list of all emails or other updates (from anyone) in one simple date ordered list is really frustrating - I think this is what the "activity" tab is probably trying to do but certainly isn't there yet.It could really do with some quick exports too for where you have got a groups of contacts, companies or deals that you just need to quickly get out into a csv for some other work - perhaps you can do this but it's not obvious Also colleagues have told me the campaigns/broadcast elements are no way near as good as hubspot and also the calendar/task list element needs more work.
Pleasantly Surprised
Comments: I've used this platform for about 6 months now. Once I got passed the warmup process there have been no limits. I highly recommend it.
Pros:
I like the platform overall. I went in just expecting an email platform but have gotten so much more out of it. The landing pages and ability to bring in my own coding into their platform has saved lots of time for me. Their customer service is top notch and responsive.
Cons:
It's not the BEST platform out there. And it's priced that way. No knock against it at all. The best platforms out there cost a fortune. This is the best bang for your buck you'll get anywhere bar none. If money is no object go someplace else. Pound for pound eEngagebay is the real deal.
Alternatives Considered: Moosend and Klaviyo
Reasons for Choosing EngageBay CRM: Both Brevo and Constant Contact had poor customer service. Their product was too limited and when you really wanted to use features in the product they had a new bundle for you to purchase. They were honest and their sales tactics were offensive.
Switched From: Constant Contact and Brevo
Reasons for Switching to EngageBay CRM: Mostly price but I could have went either way as I do like Moosend and Klaviyo and have used them in other capacities in the past.