Tidio

Easy, fast and amazing!

Comments: I started working as a consultant for a company, and their first project was to add a chatbot to their homepage. At the moment, they had a bot that redirected to WhatsApp, and it wasn't very user friendly. They also have HubSpot's' free account, but the functions that the chatbot offers are very basic. So, I started searching for good chatbot software and came upon Tidio. From the beginning, it was really easy to use and create what I had in mind. When I showed the team the final version of the bot, they LOVED it! It was easy to understand, easy to use, and easy to implement. Overall, I had a really good experience, and I will continue considering Tidio for future clients.

Pros:

I was impressed by how easy it was to set up our multilanguage home page chatbot! In just one day, it was set up and running, and leads were coming in. Oh, and can't forget to mention that we also got to integrate it with our HubSpot account. Amazing, right?

Cons:

One of the things I had difficulty with was with keeping the lines that connect each action of the bot straight. It took me a considerable amount of time moving them around and making sure it had the correct spacing. Just as an idea, I've used other software where it automatically straightens the lines for you and adds the correct spacings between actions and branches.

Alternatives Considered: MessageBird

Reasons for Choosing Tidio: Messagebird wasn't as easy to use as Tidio was. One of the things that really bothered me from messagebird was that they didn't have the option for quick replies. So it was pretty difficult to receive the correct input from the user and for the flow to continue working correctly. Another thing that I loved about Tidio was their support team. Compared to other software where they take forever to answer back, Tidio does it so quickly and the whole team is so friendly.

Switched From: MessageBird

Reasons for Switching to Tidio: Tidio is very intuative, easy to use and their support team is amazing!

Excellent Live Chat Option for SME's

Comments: I love using Tidio, I have used other chat apps and this one is the cheapest and easiest for ensuring my customers can always reach out for support via the website. The mobile app is a huge plus.

Pros:

So easy to set up on Shopify. Intuitive admin lets you set up the chat bot with ease.

Cons:

Quite difficult to set up conversation flows

Support team is like waiting for Christmas

Comments: I got sucked into the Tidio marketing, got excited, decided to add it to our website, and then it would not connect to my domain. I followed the available tutorials, but still couldn't connect it to our domain. I asked for support days ago, and it's been crickets.

Pros:

Not sure. I can't even get the app working, and the support team has been unavailable for days - another bad sign.

Cons:

I least like never getting a response from the support team. I can't even tell if this is a good app on not.

Tidio

Comments: Tidio is a good software to use especially for this who want a simple software to communicate with clients from their website

Pros:

It had live chat and with that you can access text or messages sent by visitors or clients who need help in our business

Cons:

What I don't really like is the quality of the payment plan and what's involved in the package

Execellent services

Pros:

Support team is so quick, good and friendly dashboard and quick on loading

Cons:

the software only has postive impacts a for the min time i have used it