15 years helping Australian businesses
choose better software

What Is Tidio?

Accelerate your growth with conversational AI for customer service. Tidio enables you to offer timely support to your customers, generate leads, and boost your sales 24/7. Solve up to 70% of customer problems - on any live channel, in 7 languages - without extra hiring. Tidio's Lyro AI Agent answers customers in 6 seconds using only your data and human-like language. Lyro AI also performs tasks, freeing your support agents to focus on high-value or uncommon requests.

Who Uses Tidio?

Tidio helps 300,000+ businesses of all sizes, including Glovo, Praktiker, and ADT Security offer timely support and generate sales with an AI-powered customer service software.

Where can Tidio be deployed?

Cloud-based
On-premises

About the vendor

  • Tidio
  • Located in London, UK
  • Founded in 2013

Tidio support

  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 6 others

Languages

Dutch, English, French, German, Italian and 2 others

Tidio pricing

Starting Price:

USD 29.00/month
  • Yes, has free trial
  • Yes, has free version

Tidio has a free version and offers a free trial. Tidio paid version starts at USD 29.00/month.

Pricing plans get a free trial

About the vendor

  • Tidio
  • Located in London, UK
  • Founded in 2013

Tidio support

  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 6 others

Languages

Dutch, English, French, German, Italian and 2 others

Tidio videos and images

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Features of Tidio

  • AI/Machine Learning
  • Activity Dashboard
  • Alerts/Escalation
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Autoresponders
  • CRM
  • Chat/Messaging
  • Chatbot
  • Code-free Development
  • Complaint Monitoring
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Support
  • Customisable Branding
  • Customisable Forms
  • Customizable Templates
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • Geotargeting
  • Interaction Tracking
  • Knowledge Base Management
  • Lead Qualification
  • Live Chat
  • Macros/Templated Responses
  • Mobile Access
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Natural Language Processing
  • Offline Form
  • Performance Metrics
  • Personalization
  • Pre-Configured Bot
  • Proactive Chat
  • Process/Workflow Automation
  • Query Suggestions
  • Real-Time Notifications
  • Real-time Consumer-facing Chat
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Sentiment Analysis
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
  • Workflow Configuration
  • Workflow Management

Alternatives to Tidio

Zendesk provides the complete customer service solution that’s easy to use and scales with your business. Learn more about Zendesk Suite
Intercom is the complete AI-first customer service platform, improving experiences for customers, support agents, and managers
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
LiveChat is a complete customer service platform that creates the ultimate customer-centric experience while boosting your sales.
Live Chat & Business Messenger with omnichannel features: Calls, Live Chat, Instagram, WhatsApp, Integrations and more. All in one app.
Modern live chat and chatbot solution facilitating personal communication between you and your customers.
Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.
Allows businesses to text with their customer using their existing landline, VoIP, and toll free phone number.
Enterprise collaboration software that helps team members connect and share files across the organization.

Reviews of Tidio

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.6
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Marianela
Marianela
Water Treatment and Environmental Management Consultant in Panama
Verified LinkedIn User
Chemicals, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

5.0 last year

Comments: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Pros:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Cons:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Darien
Darien
Associate Pastor in Canada
Verified LinkedIn User
Religious Institutions, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Tidio is the first chat platform I've found to be worth paying for

5.0 3 years ago

Comments: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Pros:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Cons:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Tidio Response

3 years ago

Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

Kathy
CEO in US
Marketing & Advertising, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source

Customer service seemingly non-existent so we had to leave

4.0 2 months ago New

Comments: It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are difficult to understand. I don't know if that's Tidio or not. We never got anyone to even respond.

Pros:

Seemed simple. Good user interface for customers.

Cons:

I'm sorry I recommended this for my client. It made it angry because he needed help and couldn't get any. They use ai in their own live chat and it couldn't answer his questions, nor could he get around it to get to a human. Neither would they respond to emails. In a fit of anger, he said, "I quit. Find me something else." :(

Dominick
Founder in Netherlands
Used the Software for: 1+ year
Reviewer Source

Looks great on the outside but features not fully completed

3.0 7 years ago

Pros:

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Cons:

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Daniel
Pastor in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Big Tech and their war against Faith-Based Orgs.

5.0 3 months ago

Comments: As with a lot of these big-tech enterprises, they are hellbent on silencing faith-based everything. It wouldn't hurt their AI or anyone in the slightest to allow churches or other such orgs to use their AI, but they choose to deny us because we don't follow their secular progressive ideologies. It isn't fair. I know there are lawsuits pending about stuff like this, but in the mean time, churches who want to use technology are forced to fend for themselves and be creative.

Pros:

It was easy to setup, configure, and manage. It looked good on our website. The Wordpress Plugin worked.

Cons:

Their VERY restrictive anti-Christian policy which prohibits the use of their AI on a church website. We're a church website! We're not inciting violence or any other horrible thing. We're just listing event times, theology and practice, and lots of pictures and media.

Alternatives Considered: ChatGPT

Reasons for Choosing Tidio: Microsoft doesn't discriminate just because we're a church. I don't agree with everything Microsoft does, but at least they're smart enough not to discriminate like Tidio.

Switched From: Microsoft Azure

Reasons for Switching to Tidio: Ease of setup and use, price, and capibilities.