--- description: Learn more about Zendesk Suite price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Suite Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Zendesk Suite](/software/164283/zendesk) # Zendesk Suite Canonical: https://www.capterra.com.au/software/164283/zendesk Page: 1 / 164\ Next: [Next page](https://www.capterra.com.au/software/164283/zendesk?page=2) > Zendesk is a cloud-based platform enabling businesses to offer customer support via text, mobile, phone, email, chat, and social media. > > Verdict: Rated **4.4/5** by 4066 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zendesk Suite? Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 4066 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zendesk - **Location**: San Francisco, US - **Founded**: 2007 ## Commercial Context - **Starting Price**: USD 39.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Support only pricing starts at $19 per agent/month. Suite pricing starts at $55 per agent/month. Free trial available. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China, India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain and 5 more ## Features - Activity Dashboard - Asset Tracking - Assignment Management - Automated Routing - Automatic Call Distribution - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Catalog Management - Chat/Messaging - Collaboration Tools - Commenting/Notes - Complaint Monitoring - Computer Telephony Integration - Contact Management - Content Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customer Support - Customisable Forms - Customizable Templates - Feedback Management - For Insurance Industry - Incident Management - Issue Tracking - Knowledge Base Management - Knowledge Management - Lead Management - Live Chat - Multi-Channel Data Collection - Onboarding - Proactive Chat - Real-time Consumer-facing Chat - Recording - Release Management - SMS Messaging - Sales Pipeline Management - Self Service Portal - Survey/Poll Management - Surveys & Feedback - Task Management - Ticket Management - Transcripts/Chat History - Usage Tracking/Analytics - Voice Mail ... and 59 more features ## Integrations (220 total) - 123FormBuilder - 3CLogic - AWeber - ActiveCampaign - Adobe Commerce - Agile CRM - Aha\! - Aircall - Akita - Algolia - Ameyo - Asset Panda - Autotask PSA - Azuqua - Beanstalk ... and 205 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) ## Related Categories - [Customer Service Software](https://www.capterra.com.au/directory/22/customer-service/software) - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Knowledge Management Systems](https://www.capterra.com.au/directory/30094/knowledge-management/software) - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) - [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software) ## Alternatives 1. 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[Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "Professional helpdesk" — 5.0/5 > **Andrew** | *3 April 2025* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It really helps unify customer support by managing all external support sites and creating tickets for quick assistance > > **Cons**: It's a beauty to use with no issues found yet ----- ### "Useful customer ticket management software but pricey for advanced tiers\!" — 4.0/5 > **Sunil** | *20 December 2024* | Retail | Recommendation rating: 8.0/10 > > **Pros**: The awesome feature is the centralized ticketing making it so much easier for managing customer tickets. > > **Cons**: As you move up the advanced tiers, so does the price...can be quite hefty\! > > Overall, due to the scalable nature, ability to work with third-party tools, and improving the customer interactions, a good software that can be useful. ----- ### "Impressed\!\!\!" — 4.0/5 > **Wanita** | *9 September 2024* | Health, Wellness & Fitness | Recommendation rating: 7.0/10 > > **Pros**: How you can intergrate all your other apps > > **Cons**: Theres nothing i can say that i dont like about it > > Im quite impressed and addicted to this app. ----- ### "Zendesk review" — 4.0/5 > **Tair** | *4 June 2024* | Accounting | Recommendation rating: 6.0/10 > > **Pros**: Ability to test on free trial and understand functionality > > **Cons**: Build for purpose solution which requires customisation > > Good during free trial as it was easy to test ----- ### "Great for customer care" — 5.0/5 > **Paige** | *20 August 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I love how easy it is to chat with customers live as they’re on the website. This has led to greater number of conversions. > > **Cons**: If you’re not live on the other end, ready to take the messages, it leads to a delay in getting back to customers. > > I really like how simple Zendesk is to use and that it quickly connects you to customers no matter where they are in the world - as long as they’re on your website\! I’ve found it enables customers to get answers to their questions more quickly which results in greater conversations. ----- Page: 1 / 164\ Next: [Next page](https://www.capterra.com.au/software/164283/zendesk?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/164283/zendesk) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data