302 results
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Rated #1 Knowledge Base Software Globally. Trusted and used by 1000s of users from Customer.io, Datree.io, Harvard University, Monday. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50%. Create, collaborate, and publish a self-service knowledge Knowledge base with our easy to use document management SaaS platform. Maintain multiple versions, take advantage of markdown editor & advanced analytics, be assured of robust security and match with your brand identity. Learn more about Document360
Document360 Knowledge base platform enables your help center creation through end-user interface and multiple third-party integrations. Get set up in minutes & reduce your support request up to 50%. C...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Shelf is a highly awarded, innovative Knowledge Automation platform designed to help remote workers be more productive and efficient Learn more about Shelf
Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Through MerlinAI we enable company knowledge to automatically be suggested through peoples workflows so it works, wherever you work. Shelf is built on a modern technology stack and meets the most stringent security standards. In all the ways traditional knowledge bases have failed, Shelf succeeds. Contact us today. Learn more about Shelf
Shelf is a highly awarded, innovative knowledge automation platform designed to help remote workers be more productive and efficient. Through MerlinAI we enable company knowledge to automatically be su...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Zendesk Guide is a knowledge base solution built seamlessly into our leading help desk software. Learn more about Zendesk
Guide is a knowledge base solution built seamlessly into Zendesk's leading help desk software. Guide reduces ticket volumes by delivering AI powered answers to your customers instantly, in over 60 languages, and on any channel, even mobile app - which means your customers can get answers faster and improve agent efficiency. Enable Guide today to lower support costs, raise productivity, and increase customer satisfaction. Learn more about Zendesk
Guide is a knowledge base solution built seamlessly into Zendesk's leading help desk software. Guide reduces ticket volumes by delivering AI powered answers to your customers instantly, in over 60 lang...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Simple and intuitive knowledge management software, for more productive customer service organizations. Try SABIO for free! Learn more about SABIO Knowledge Management
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and ticketing app integrations and an API. Find out how powerful easy can be. Learn more about SABIO Knowledge Management
SaaS-based SABIO gets the most out of your organizations knowledge because its easy to use, deploy, and administer. SABIO wraps a beautiful interface around a fully-featured solution with CRM and tick...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Help customers, help themselves! Elevio delivers self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio makes your products easier to learn. We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More than 500 companies such as Atlassian, Heap, Adroll and Dell are using Elevio to improve retention and reduce complaints. Sign up for our free 14-day trial today. Learn more about elevio
Elevio makes your products easier to learn. We provide you with the tools to create, deliver, measure and improve your support content which means happier customers and lower support loads. More tha...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Intellum helps large brands and fast-moving companies increase revenue and decrease support costs through education. Learn more about Intellum Platform
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee audiences. Easily combine learning, knowledgebase, customer success, support, sales, and marketing initiatives into a single destination. Utilize engagement tactics like notifications, recommendations, certifications, mobile, chat, and gamification to create the ultimate learning experience for your users. Learn more about Intellum Platform
The Intellum platform provides all of the tools a company needs to create, manage, track, improve and scale highly-personalized learning experiences to large customer, partner, and employee audiences. ...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
ProProfs Knowledge Base software is ideal for creating a knowledge base, FAQs, help sites, documentation, user manuals, and more. Learn more about ProProfs Knowledge Base
Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched features, smart settings, and integrations, the software is immensely helpful for reducing customer support tickets, managing business knowledge, and facilitating easy access to it. The software is widely used by organizations across the globe to achieve their organizational objectives. Learn more about ProProfs Knowledge Base
Simple yet powerful ProProfs Knowledge Base software is designed to help businesses create documentation, knowledge base, help sites, FAQs, user manuals, user guides and more. Comprising unmatched feat...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
OneBar

OneBar

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AI-powered private Q&A knowledge base for slack teams. Learn more about OneBar
AI-powered private Q&A knowledge base for teams that rely heavily on knowledge sharing. Learn more about OneBar
AI-powered private Q&A knowledge base for teams that rely heavily on knowledge sharing....
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
A database of procedures, guides and FAQs, available internally and/or for clients and suppliers. Quick search by tag. Multi-language. Learn more about Deepser
Deepser allows you to create a shared database of technical manuals, procedures, guides and FAQs, which can be consulted internally and/or by customers and suppliers. Stay in control of shared information and create more KBs, also in different languages. Allow faster training of new employees and improve team productivity. Increase self-resolution of tickets by making the article appear thanks to tags and keywords. Deepser is modular, scalable and quick to implement. Learn more about Deepser
Deepser allows you to create a shared database of technical manuals, procedures, guides and FAQs, which can be consulted internally and/or by customers and suppliers. Stay in control of shared informat...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
A knowledge management help desk software that helps you remove clutter and manage your customer support queries easily. Learn more about HappyFox Help Desk
HappyFox is a web based knowledge management help desk hosted on the cloud. It provides a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the mobile. It supports both internal and external knowledge base. HappyFox's powerful search and automatic in-line suggestions helps your customers to find solutions faster. Community forums help customers connect. Learn more about HappyFox Help Desk
HappyFox is a web based knowledge management help desk hosted on the cloud. It provides a simple online knowledge base software that's beautiful, searchable, social media ready and responsive for the m...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Start your free trial of our award-winning knowledge management system, trusted by millions of users, completely risk-free. Learn more about SAP Litmos
SAP Litmos makes knowledge management easy and flexible. Our cloud-based continuous learning platform is designed with the user experience in mind. It allows content to be consumed on any device, and within the applications users already access for a truly embedded learning experience. Millions of users across 20 industries and more than 130 countries use SAP Litmos to learn better. Learn more about SAP Litmos
SAP Litmos makes knowledge management easy and flexible. Our cloud-based continuous learning platform is designed with the user experience in mind. It allows content to be consumed on any device, and w...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
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  • Content Management
Confluence is a team workspace where knowledge and collaboration meet. Create, collaborate, and organize your work all in one place. Learn more about Confluence
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence helps save time by harnessing your teams' collective knowledge into easy-to-find answers for everyone. It keeps everyone organized and aligned ¿ with everything from meeting notes to strategy docs and IT documentation ¿ so they can make better decisions faster and be more responsive to change. Learn more about Confluence
Confluence is a team workspace where knowledge and collaboration meet. It's a central source of truth for fast-moving companies. Confluence helps save time by harnessing your teams' collective knowledg...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Onna will centralize and index all your enterprise knowledge across apps for superior management, search, sharing, and collaboration. Learn more about Onna
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning technologies to deliver faster data classification, knowledge management, and predictive search. Learn more about Onna
Onna makes it easy to centralize and index all your enterprise knowledge across applications for superior search, sharing, and collaboration. Grab data by the horns with enhanced machine learning techn...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Learn more about Notion
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees informed and working together in one place. By bringing all work and knowledge together and making it highly customizable, Notion creates focus and transparency, while consolidating tools, saving time, and driving more productivity for teams of all sizes. Learn more about Notion
Notion is the only knowledge management software that connects your wiki, notes and projects in one tool. Tens of thousands of teams and companies around the world use it to keep their employees inform...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and 24/7 self-service customer support. Learn more about HelpCrunch
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Popups - Mobile apps - Chat Bot (coming soon) Try HelpCrunch for free for 14 days. Learn more about HelpCrunch
HelpCrunch's Knowledge base software is a top-rated solution for knowledge management and self-service customer support. Other Features: - Live Chat - Auto Messages - Email Marketing - Help Desk - Pop...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
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  • Content Management
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
Amplify the knowledge at the center of your IT organization with Alloy Navigator's Knowledge Management capabilities. Time-saving features like technician quick article builds articles from tickets and multi-stage approvals ensure creation and revisions are controlled. Couple that with intelligent categorization, a permission layer and Self-Service Portal integration and you've got yourself the perfect Knowledge Base solution for all your Service Management needs. Learn more about Alloy Navigator
Amplify the knowledge at the center of your IT organization with Alloy Navigator's Knowledge Management capabilities. Time-saving features like technician quick article builds articles from tickets and...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digitally transform business operations and workflows. It includes an integrated cloud database, a visual application builder, enterprise-grade security, regulatory compliance, and scalable global infrastructure. See why Caspio is trusted by over 15,000 companies worldwide. Try it for FREE. Learn more about Caspio
Caspio is the world's leading LOW-CODE platform for building an online knowledge base without coding. Ranked a Leader by Forrester Research, the all-in-one platform provides everything you need to digi...
  • Cataloguing/Categorisation
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  • Knowledge Base Management
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Tribe is a free and cloud-based knowledge management solution that helps you leverage crowd-sourced content and employee contribution. Learn more about Tribe
Tribe helps businesses build dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing communities within a matter of days. Save resources, reduce tickets, and scale support by enabling self-service. Organize different types of content by creating topics and groups (public, private, and secret) for efficient content discovery. Generate insights from the candid conversations between customers. Learn more about Tribe
Tribe helps businesses build dynamic and centralized knowledge base by leveraging crowd wisdom and the collaborative power of the employees. Add social touchpoints and build knowledge-sharing communiti...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Speed up your IT process by using and creating knowledge base for your service desk software Learn more about Freshservice
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How do I reset my password?" fifty times a day; not only does this make their life incredibly monotonous but it also makes the end-user wait for an answer to a problem or query that actually could be solved in a jiffy with the right guide. Learn more about Freshservice
Despite popular opinion, life as a service desk agent is as unglamorous as it can get. A support agent spends most of his time, answering the same set of questions over and over. Imagine answering "How...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Inmagic Presto accelerates knowledge management and social knowledge sharing, delivering efficiency and access, via a single venue. Learn more about Inmagic Presto
Inmagic Presto makes it easy to connect people to critical information, with less time searching and more time learning. Inmagic Presto avoids information silos and poorly organized content. It integrates internal and external information repositories and enables users to add value via social features, such as tagging, liking, commenting and rating. Powerful discovery options enable users to find critical information and content they cannot get via traditional search methods. Learn more about Inmagic Presto
Inmagic Presto makes it easy to connect people to critical information, with less time searching and more time learning. Inmagic Presto avoids information silos and poorly organized content. It integra...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
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Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple languages, managing content in bulk to save time, using filters to work on specific content, setting up a robust approval process. It is also possible to leverage the AI-powered bots to help customers find relevant answers while keeping them engaged. Learn more about Freshdesk
Freshdesk knowledge base helps customers to find answers on their own and enables agents to handle more customer queries efficiently. Some of the key capabilities include creating content in multiple l...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Learn more about Bitrix24
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Available in cloud and on-premise with open source code access. Share and discuss ideas, manage knowledge, manage projects and do more with Bitrix24! Learn more about Bitrix24
Bitrix24 is a leading free social knowledge management and collaboration platform used by over 8 million companies worldwide. Available in cloud and on-premise with open source code access. Share and d...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Trainual is the leading knowledge management and training platform for growing teams. Get your business out of your brain with Trainual Learn more about Trainual
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy to use, fast to implement, and accessible from anywhere. Available on desktop, iOS, Android, and surface knowledge when you need it with the Chrome browser extension. Trainual makes it easy to get your team up to speed then keep them aligned and accountable with everything they need to know. Learn more about Trainual
Trainual is the leading knowledge management and training platform for growing teams. Document and delegate every process, policy, and procedure for every role and responsibility in one place. Easy to ...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Knowledge Base Software Designed To Reduce Support. Fully brandable, includes Analytics, Instant Intelligent Search, Multiple Languages Learn more about Helpjuice
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, to make it pixel perfect. Say goodbye to KBs that dont feel YOURS - Instant Intelligent Search brings up the RIGHT results the first time you type - Advanced Analytics give you the right insight into your KB & how to improve it - Other features include Multi-Lingual, SSO, Custom Domain, API Learn more about Helpjuice
Helpjuice Is THE Knowledge Base Platform used by thousands of companies for both reducing support & sharing knowledge internally. - Fully brandable, and we even help customize your knowledge base, t...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Vanilla Forums is the top-rated cloud-based knowledge base & community forum software trusted by the world's top brands. Learn more about Vanilla
Vanilla Forums is the top-rated community powered Knowledge Base solution. With us, you can turbo charge your self-service support portal with a knowledge base curating the very best support community content with the click of a mouse. In addition to the KB, get critical feedback through an online community platform with our Ideation and Q&A addons. Learn more about Vanilla
Vanilla Forums is the top-rated community powered Knowledge Base solution. With us, you can turbo charge your self-service support portal with a knowledge base curating the very best support community ...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
For larger organizations with more then 20 users. Compliance version control, workflow, Web, desktop & mobile device ready. Free API Learn more about FileHold
Compliance is based on the FileHold docment management software for more than 20 users. FileHold scales to support thousands of users and millions of documents. Installed on premise or the cloud, desktop and mobile device ready. Automated document Workflow and Approval processes. MS Office Integration, version control, secure user groups, powerful search, document scanning with OCR. Free documented API, optional AD integration, SharePoint, e-signature and 2 factor autorization capable. Learn more about FileHold
Compliance is based on the FileHold docment management software for more than 20 users. FileHold scales to support thousands of users and millions of documents. Installed on premise or the cloud, desk...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes. Learn more about User.com
User.com is an all-in-one automation platform that enables agents to offer faster customer support and delivering a personalized experience. Offer content in multiple languages and use bots to help customers find the exact article ¿ all with a single data source for your customers. With an integrated Knowledge Base, your support team can easily help users find the right article, plus an additional range of communication tools in a single platform. See how User.com can improve your knowledge base Learn more about User.com
User.com is an all-in-one automation platform that enables agents to offer faster customer support and delivering a personalized experience. Offer content in multiple languages and use bots to help cus...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Happeo is a lightning-fast knowledge base tool built exclusively for Google's G Suite. It fits organizations with minimum of 50 users. Learn more about Happeo
Happeo is an interactive knowledge base with a lightning-fast, smart search capability built exclusively for Google Workplace. It combines the features of a static intranet with dynamic file search and sharing, as well as remote onboarding. Perfect for hybrid and remote work models. Integrated with Slack, Google Sheets, Docs, Calendar, Drive and more. #1 in Enterprise Security. Official Google Cloud Partner. Happeo suits businesses and educational establishments with minimum of 50 users. Learn more about Happeo
Happeo is an interactive knowledge base with a lightning-fast, smart search capability built exclusively for Google Workplace. It combines the features of a static intranet with dynamic file search and...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Create your perfect intranet quickly and easily with MyHubs low-cost, cloud-based intranet, complete with powerful business tools. Learn more about MyHub
Quickly and easily get to grips with your company-wide knowledge with MyHubs cloud-based intranet software. MyHub is a low-cost intranet solution that provides an out of the box intranet with a range of powerful business tools designed to improve internal communications, knowledge management, and employee engagement. Such as staff directory, profiles, secure login, mobile friendly, document/file storage, blogs, forums, custom pages. Learn more about MyHub
Quickly and easily get to grips with your company-wide knowledge with MyHubs cloud-based intranet software. MyHub is a low-cost intranet solution that provides an out of the box intranet with a range o...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
When you represent expert knowledge as a visual map, you give people the confidence to start the work sooner. Learn more about ProcedureFlow
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small hyperlinked flowcharts to represent complex expert knowledge and once employees can see inside the heads of your experts, use the flows to reduce training and mentoring by 50-90%. Learn more about ProcedureFlow
With ProcedureFlow, following company processes has never been easier. Ditch the 200 page manual that no one reads and create standard operating procedures that people actually enjoy using. Use small h...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
BoostHQ enables companies to easily share and index their content, knowledge, and best practices so they are accessible when needed. Learn more about BoostHQ
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute information to the platform on the go. BoostHQ integrates with the business tools and supports the file types you already use (documents, cloud storage tools, online articles, videos and web links). Schedule a demo to see how BoostHQ can work for your team. Learn more about BoostHQ
BoostHQ is the leading knowledgebase that allows companies to create, share, and index their organization's knowledge. Available on both web and mobile, employees can easily access and contribute infor...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Get more out of your organisations knowledge! Galisto simplifies your knowledge management easy and secure with low initial risk. Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem! The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to connect this information to valuable knowledge. External partners may be integrated without reducing data security and privacy. Galisto follows a defined Knowledge Management process an is therefore best prepared for this important growing part of any organisations work. Learn more about Galisto
Use Galisto - and Knowledge Management is no longer a problem! The platform connects users to any kind of information available but normally difficult to find. The platform provides all elements to co...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
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With Zoho Desk, create Multi-brand SEO friendly knowledge base articles on cloud for each of your brand to answer your customers FAQ's.
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over multiple channels and languages. Create Multi-brand SEO friendly knowledge base articles for each of your brand to answer your customer's frequently asked questions. This saves your team work on responding to simple questions, and leaves more time to help customers with tricky problems.
Zoho Desk is a cloud based Knowledge base software for faster answers and fewer tickets on customer quires and complaints that helps your company to build stronger relationships with customers over mul...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to submit tickets. Reduce customer wait times, the workload of your agents, as well as the time spent on resolving tickets. With LiveAgent, providing world-class customer service is easy. Start your free trial today, no credit card required.
LiveAgent is a complete knowledge management system that provides a fully-featured customer knowledge base. Our customer knowledge base enables customers to quickly find answers without having to submi...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Easy to use and update, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers & staff
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsense knowledge base software, ready to improve knowledge retention and customer satisfaction. And if you do need us, our friendly support team are always here to help you get the most out of your KnowledgeOwl subscription.
Clean, simple and intuitive, KnowledgeOwl takes the complication out of building and maintaining a knowledge base for your customers and employees. No distractions or cumbersome setups - just no-nonsen...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
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Knowledge engagement software enabling teams to access, collaborate across, and draw upon their organization¿s collective intelligence.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement platform gives people one centralized, searchable place to engage with shared knowledge and grow their organization¿s collective intelligence. For more information or to schedule a demo, visit www.bloomfire.com.
Bloomfire is the leader in knowledge engagement, delivering an experience that connects teams and individuals with the information they need to excel at their jobs. Our cloud-based knowledge engagement...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
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Help Scout is a web-based help desk designed for a great customer experience.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout's clutter-free features keep teams of any size on the same page. With best in-class-reporting, integrated knowledge base, robust API and tons of integrations, and free iPhone app to support customers on the go, Help Scout lets your team focus on what really matters: your customers.
Help Scout scales like any other help desk, but the customer experience feels personalized like email. Help Scout is ideal for companies of all sizes, and supports companies with 500+ users. Help Scout...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
livepro is purpose built Customer Experience Knowledge Management. Delivering ANSWERS, not documents - no matter which channel is used.
livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents - not long complex documents. This is made possible by livepros powerful features like search and easy to follow process guidance. livepro requires next to no training and turns your agents into experts meaning staff confidence and customer satisfaction go up while AHT and training costs are cut down.
livepro is purpose built Knowledge Management for Customer Experience. We focus on delivering answers to agents - not long complex documents. This is made possible by livepros powerful features like ...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Make work easy with MangoApps Content & Knowledge Management Platform - a central place to store, share, find knowledge..
Make work easy with MangoApps Content & Knowledge Management Platform - a central place to store, share, find documents & other company knowledge. With an intelligent employee platform at its core, MangoApps is designed for & serves organizations with 50-50,000 employees in a broad range of industries from retail, healthcare, manufacturing, not-for-profit, professional services, financial services, media, technology and the public sector.
Make work easy with MangoApps Content & Knowledge Management Platform - a central place to store, share, find documents & other company knowledge. With an intelligent employee platform at its core, Man...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Open-source knowledge management solution to leverage your most valuable assets with one powerful knowledge base platform
eXo Platform is a knowledge management solution that can help you drive company performance, facilitate knowledge transfer and improve employee training. eXo platform promotes innovation and idea sharing by giving teams the power to create, share and manage content, all in one place. It is a great way to create a full-featured knowledge base.
eXo Platform is a knowledge management solution that can help you drive company performance, facilitate knowledge transfer and improve employee training. eXo platform promotes innovation and idea shari...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Decision tree driven interactive guides that plug into most KB & CRM systems. Follow business processes in an interactive manner.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree driven interactive guides that users can traverse interactively - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx integrates with most KBs and CRM platforms. Yonyx also provides analytics as users traverse along various paths through such guides.
Business processes are hard to follow as KB articles. Flowchart view of a business process often lacks details necessary at each step. Using Yonyx, your subject matter experts can create decision tree ...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Cloud Based and On-Premises Document Management Software. Securely store and search documents. No 3rd party license needed.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for both iOS and Android users, enabling access when you are on the move. Features include multi level workflows, optical character recognition, custom metadata, full text search and more. Integrates with Microsoft Office (including Outlook) and with Gmail.
EisenVault Digital Document Management System is VAPT and ISO 27001 Certified. It has a web-based user interface is modern and easy to use, reducing the learning curve. Available as a mobile app for bo...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Your single source of truth for the public facts about your business.
With Yext's best-in-class, cloud-based platform, you'll harness the power of knowledge to drive internal efficiencies, great brand experiences, and rich customer interactions everywhere online. It is your centralized hub to manage all the facts consumers seek about your people, places, and products - from locations, holiday hours, and in-store promotions to parking entrances and professional credentials.
With Yext's best-in-class, cloud-based platform, you'll harness the power of knowledge to drive internal efficiencies, great brand experiences, and rich customer interactions everywhere online. It is y...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Reduce your support volume and increase satisfaction with a 24/7 self-serve knowledge base.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social media, chat, or the phone), easily keep track of it all in our intuitive dashboard.
Build better customer experiences with Groove. Everything you need to convert, support, and delight your customers. Everything in one place. No matter how you talk with your customers (email, social me...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Online community software that enables companies to connect customers, partners, and employees to get work done anywhere.
Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sales -Provide stellar service -Connect customers -Transform the workplace -Build a community of anything Features: -Business integration -Personalization -Customization & Branding -Engagement -Mobile -Community Builder & Templates -Topics -Salesforce Files -Actions -Groups -Trust
Salesforce Community Cloud's enterprise community platform connects customers, partners, and employees directly to the information, apps, and experts they need to take action: -Accelerate channel sale...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Zoho Connect is a team collaboration software that brings people and the resources they need to one place, making it easier to get work
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps, build their knowledge base, manage their work plans, and also access apps designed to make team work easy and quick.With Zoho Connect, faster communication and better collaboration is guaranteed.
Zoho Connect is a team collaboration app, that unifies people, resources, and the apps they need. Users can share ideas, hold real-time discussions, contact anyone in the network, create their own apps...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Stack Overflow empowers organizations to provide in-the-moment knowledge for team members reducing the time spent searching for info.
Stack Overflow for Teams is a powerful digital collaboration and knowledge sharing platform for organizations to share proprietary information and achieve business goals faster, regardless of the team's location or structure. Our trusted knowledge sharing platform helps teams stay productive, onboard new hires faster and unlock helpful information that's typically buried in chat threads, emails and outdated wikis.
Stack Overflow for Teams is a powerful digital collaboration and knowledge sharing platform for organizations to share proprietary information and achieve business goals faster, regardless of the team'...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
TechScholar boosts your reps selling power with custom Product Sales Training Modules delivered on our proprietary cloud-based LMS.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful modules highlight your products' KVPs and targeted selling opportunities to fast-track learning and boost sales; a TechScholar custom, co-branded LMS Campus cuts training costs for even the most complex sales teams. Management receives key metric reporting on their reps engagement and comprehension.
TechScholar writes and promotes Product Sales Training Modules hosted on our secure cloud-based LMS, so our clients can prioritize their learning and, most importantly, earning. Our impactful modules ...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Online LMS allows businesses, training institutes to provide end-to-end training solutions to their employees, partners and customers.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and certification programs which can be taken from anywhere, anytime using a web browser or native iPad/Android app. The system tracks all activities and provides dynamic reporting. EduBrite is integrated with other enterprise products like Atlassian Confluence, Google Apps, Yammer, WebEx and Citrix.
The platform consists of simple to use online editor to create customized courses by importing existing documents, videos or linking external resources. The platform allows to create assessment and cer...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management
Support, engage, and convert customers on a single platform. Helpdesk and customer communications software designed for your business.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.
Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:...
  • Cataloguing/Categorisation
  • Collaboration
  • Knowledge Base Management
  • Self Service Portal
  • Full Text Search
  • Content Management

Knowledge Management Software Buyers Guide

Knowledge management software is a centralised, searchable repository of digital documents such as PDF, docs, spreadsheets, presentations, audios, and videos. It allows users to capture, preserve, organise, and share business information, strategies, and ideas. It offers a self-service portal for sharing information internally and externally with customers or clients.

Organisations can use the software for various activities such as training, inculcating best practices for processes and projects, and creating FAQs.

The benefits of knowledge management software

Knowledge management software allows organisations to preserve the knowledge that employees have gained with time and experience, as well as share it with others. Here's a list of the benefits of using this software:

  • Improve employee training: The solution helps businesses document information such as industry knowledge, employee skillsets, and best practices. Storing this data on a self-service portal makes it easy for employees to learn from peers and industry leaders as per their convenience. The tool can also onboard new employees quickly as they'll have all the training resources at their disposal.
  • Speed-up access to information: The comprehensive knowledge base would make it easy for employees to quickly find answers to their queries. You can also share the database with customers and clients in the form of an FAQ portal. The software would ensure that answers are consistent, accurate, and the response time is short.
  • Troubleshoot queries more efficiently: The software allows you to track and monitor trends in customer and employee concerns/queries. These trends can help you eliminate problems, ultimately saving you time and money in the long run.

Typical features of knowledge management software

  • Knowledge base management: Create and store documents in a centralised database that works as an organised repository for knowledge retrieval.
  • Full text search: Search for specific keywords in entire documents, not just limited sections.
  • Access controls: Define access levels for different files and folders. Assign different permissions to users within the organisation.
  • Cataloguing: Organise documents based on similar tags and keywords.
  • Collaboration: Work together on projects by sharing information with colleagues in real time.
  • Content management: Create, deliver, and govern information in multiple formats, within a collaborative environment.
  • Discussion boards: Ask questions and share ideas via online forums or groups.
  • Self-service portal: Access the knowledge base, discussion boards, and supporting tools, such as a messaging service and ticket tracker, on a single platform.
  • Text editor: Allow users to edit text from within the application via a built-in editor.

Considerations when purchasing knowledge management software

  • Aligning business objectives: Each vendor offers different features for distinct business needs. While some solutions are designed to be customer helpdesks, others are designed as collaborative tools to manage ideas and projects. Before purchasing a solution, list your business needs and match those to the software's features. Also, create a roadmap to integrate the software into your processes and information systems.
  • Ensuring data security and privacy: This is vital, so check where your data will be hosted and the security measures to protect it. You can choose to deploy on the cloud (where the data is hosted on third-party/vendor servers) or on-premise (hosted on your own servers). Review the measures for both options and assess which option would suit your business. Also, verify the security provider's compliance certifications.
  • Assessing the total software costs: The price of the software can vary from free to a few hundred pounds. To avoid overpaying for, or underusing, the software, ensure that the pricing plan you select has all the features to meet your basic needs. You may not need some of the advanced features or the full suite, which will reduce the software cost. Also, participate in free trials and demos to better assess the solutions you shortlist.
  • Increasing use of AI to filter information: Knowledge management software providers are leveraging AI to autotag content as per categories, making search indexing more efficient. They are also using AI to auto recommend content when users type queries into the built-in search bar, live chat, or email. This helps them discover relevant information at the right time.
  • Compatibility with mobile devices: Sixty percent of employees use mobile apps for work-related tasks, and 71% spend more than two hours a week accessing company information on mobile phones. Based on this trend, knowledge management software vendors are offering mobile apps for Android and iOS devices, to ensure that users can access information on smartphones without having to compromise on the experience.