Australian companies are adopting new technologies to stay competitive, but selecting the incorrect tool can be complex and lead to costly setbacks. To support better decision-making, we outline the key behaviours of... Continue Reading
With technology adoption set to increase globally in 2025, Capterra surveyed business decision-makers in Australia about their current software purchase choices. We look at how companies can maximise their return on... Continue Reading
Using artificial intelligence (AI) in customer services helps companies improve the customer experience (CX). But how can businesses mitigate consumer trust concerns and effectively implement AI into their service... Continue Reading
Customer service technology helps businesses enhance their customer satisfaction (CSAT) scores by streamlining operations, providing faster responses, and personalising interactions. In this article, Capterra looks at... Continue Reading
After a period of primarily remote work or hybrid arrangements, many companies want employees to now work on-site more often, if not full-time. What are businesses doing to encourage this return to the office, and how... Continue Reading
Whether employees work remotely or are in the office, they inevitably experience work expenses related to commuting, child care, or utilities. Given that the cost of living is high, what can companies do to support... Continue Reading
Middle managers are critical in companies as they are closest to day-to-day operations and frontline employees. However, according to Capterra's recent research, they often feel burned out and desire more training. Continue Reading
While international teams offer companies several benefits, they can face various challenges, such as time zones and cultural differences and lack of face-to-face interactions. But what can businesses do to ensure a... Continue Reading
Employee behaviour is a critical factor in companies preventing data breaches. Adhering to cybersecurity practices, such as regular training and communication with IT departments, can help to protect against severe... Continue Reading
Cybersecurity investment is essential to any business strategy to protect sensitive customer and company data. Which cybersecurity threats are companies in Australia concerned about in 2024? Are they implementing... Continue Reading
Change is inevitable for both companies and individuals alike. It can be an uncomfortable shift for employees when organisational change occurs. So how can SMEs implement change management processes to ensure these... Continue Reading
Capterra surveyed 350 business decision-makers in Australia about their software purchases in 2023 and the areas they might have experienced buyer's regret. What will decision-makers do to improve their software... Continue Reading
When hiring staff, avoiding recruitment bias is not only a matter of ethical consideration, but a diverse workplace can bring together employees with different perspectives, experiences and ideas. This can help smaller... Continue Reading
Keeping up with consumer behaviour trends offers invaluable insights for businesses to stay competitive. However, sudden shifts are inevitable due to factors, such as technological advancements and global events. We... Continue Reading
Smaller, fast-growing companies can face high volumes of job applications due to their rapid expansion and increase in recruitment needs. But what can small to medium-sized enterprises (SMEs) do to navigate hiring... Continue Reading
Leveraging digital workplace tools can help businesses stay competitive and adapt to changing work environments. With advantages such as driving efficiency and saving time, do the pros of adopting digital technologies... Continue Reading
This article was originally published on 27/02/23. In this article, we break down the key points that small businesses need to know about Single Touch Payroll (STP) reporting, STP phase 2, and how to provide information... Continue Reading
Customising training sessions in technologies for digital natives (those who have grown up around technology) and digital immigrants (those who adapted to its evolution) is crucial when building a work environment that... Continue Reading
Construction site safety is crucial as dangerous equipment and physically rigorous tasks require precautions and safety measures to prevent on-site accidents or fatalities. This article outlines the five best practices... Continue Reading
Successful smart cities require partnerships between governments, the private sector, and communities to help improve urban living and make cities easier to do business in. What are the advantages and challenges of... Continue Reading
This article was originally published on 08/06/2020. Virtual house tours offer numerous benefits for real estate professionals, enhancing their ability to market properties effectively and provide value to both clients... Continue Reading
What are the latest construction industry trends in Australia? This article covers green building and sustainability, the rise of construction technology (ConTech) and the use of software, drones, robotics, and more.... Continue Reading
From improving video quality to reducing production costs, marketers should consider using artificial intelligence (AI) to help with content creation. Read our survey results to see how many companies use AI-generated... Continue Reading
Social media video marketing can benefit businesses with small marketing budgets as it’s a cost-effective way to reach large and even global audiences. But how are companies leveraging the use of social media sites,... Continue Reading
With artificial intelligence (AI) tools popping up everywhere, human resource (HR) departments may find AI data helpful with hiring, retention or lay-off decision-making. But are small to medium-sized enterprises (SMEs)... Continue Reading
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