18 years helping Australian businesses
choose better software
BeyondTrust Remote Support
What Is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
Who Uses BeyondTrust Remote Support?
BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
Not sure about BeyondTrust Remote Support?
Compare with a popular alternative
BeyondTrust Remote Support
Other great alternatives to BeyondTrust Remote Support
Reviews of BeyondTrust Remote Support
One of the best platform to connect or control a device remotely
Comments: With Remote Support - we can assist users remotely. We do not need to go on-site to troubleshoot. It saves our time and also help the users real time.
Pros:
What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine. The deployment is very easy and it really does it's function as a tool.
Cons:
Other than network issues on the user's end as it really affects the remote session and the troubleshooting that I'll be doing on the device, Remote Support if perfect for me. I did not encounter any issues.
Beyond Trust
Comments: My overall experience has been good. I like Beyond Trust remote support better. It is easy to use and easy to give the link to our end users. In addition, if I am having an issue with my computer, the Help desk uses Beyond Trust remote support.
Pros:
I like this product better than our previous software. Beyond Trust remote support is a lot easier to use.
Cons:
I do not have anything negative to say about Beyond Trust remote support.
Nice Remote Support Tool
Pros:
Very simple for clients to utilise. Great UI and excellent product support
Cons:
lacks support of IOS user. The price point is high
Beyond Trust Remote Support
Comments: Overall I like using it, I was able to screen share and successfully assist my customers.
Pros:
I like the ability to screen share with members so I can see what they see because most of the time its just user error why members had issues.
Cons:
When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.
Review for BeyondTrust Remote Support
Comments: BeyondTrust Remote Help offers an excellent encounter for far off help. Its easy to use interface, consistent network, and hearty security highlights give a dependable and proficient remote help arrangement. With its high level capacities and responsive client care, BeyondTrust Remote Help guarantees a smooth and fulfilling remote help insight for all clients.
Pros:
It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance.
Cons:
Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records.
