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BeyondTrust Remote Support
What Is BeyondTrust Remote Support?
BeyondTrust Remote Support (formerly Bomgar Remote Support) enables secure, instant remote support to customers using Windows, Mac, Android, iOS, or other devices, whether or not they are on the corporate network. Users can fix end systems or troubleshoot issues using screen sharing, remote control, unattended access, file sharing, annotations, and mobile device camera sharing. Real-time chat, canned scripts, collaboration and escalation tools improve technician efficiency.
Who Uses BeyondTrust Remote Support?
BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.
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BeyondTrust Remote Support
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Reviews of BeyondTrust Remote Support
Alternatives Considered:
Easy to use remote support solution
Comments:
The product helped us during the Covid pandemic when all users were working from home, it has been a lifesaver for us. I recommend this product to any organization looking for a perfect remote support tool.
It has helped increase our business process and compliance level. We have also been able to meet up with the agreed internal SLA.
Pros:
Its ability to do admin tasks on the end user's system without giving the user an admin password. Screen sharing does not require any software installation. It has different ways to access a user system, you can simply send the user a link or inform the user to find you on the public URL. The solution is very easy to set up compared to some other products. Third-party integration with solutions like SysAid was also seamless. With little or no training, the solution is good to go for anyone.
Cons:
For me, the solution is perfect, except for the UI interface which needs to be improved to make it look more fanciful.
Alternatives Considered:
Amazing features
Comments: I have got to say this is my favorite as far as remote support goes. It is super user friendly and easy to adapt to it. It has amazing features that allows a one stop shop which is amazing!
Pros:
Amazing features, two factor authentication, remote desk top support is great. Super easy to use and maintain
Cons:
There are to many products like this one and the price is a little higher then I'd like it to be but that would be my only issue.
BeyondTrust Remote Support reviews
Comments: Using it every day to connect to multiple servers to do daily tasks, development and troubleshooting.
Pros:
Easy to use and user friendly. very stable and reliable. using it every day without any major issues.
Cons:
Easy to use and user friendly. very stable and reliable. using it every day without any major issues.No Cons so far.
Nice Remote Support Tool
Pros:
Very simple for clients to utilise. Great UI and excellent product support
Cons:
lacks support of IOS user. The price point is high
The easiest and most secure way to access your network
Pros:
It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.
Cons:
Different types of connections have different abilities, which can cause problems.
