15 years helping Australian businesses
choose better software

What Is NinjaOne?

NinjaOne is a leading unified IT management software company that simplifies how IT teams work. MSPs and IT departments can automate, manage, and remediate all their device management tasks within one fast, modern, intuitive platform, improving technician efficiency and user satisfaction. NinjaOne is consistently ranked #1 for its world-class customer support and has been recognized as the best-rated software in its category on G2 and Gartner Digital Markets for the past six years.

Who Uses NinjaOne?

For IT professional that need instantaneous response to user issues and secure their IT environments.

Where can NinjaOne be deployed?


About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others


Danish, Dutch, English, French, German and 7 others

NinjaOne pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

NinjaOne has a free version and offers a free trial.

About the vendor

  • NinjaOne
  • Located in San Francisco, US
  • Founded in 2013

NinjaOne support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Austria, Belgium, Canada, Denmark and 24 others


Danish, Dutch, English, French, German and 7 others

NinjaOne videos and images

NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools
View 6 more
NinjaOne video
NinjaOne Software - Dashboard
NinjaOne Software - Application Patching
NinjaOne Software - Server Automation
NinjaOne Software - Netflow
NinjaOne Software - Remote Tools

Features of NinjaOne

  • Access Controls/Permissions
  • Action Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Anti Virus
  • App Management
  • Application Security
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Automatic Patch Deployment
  • Automatic Scans
  • Availability Testing
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bandwidth Monitoring
  • Bare-Metal Restore
  • Behavioral Analytics
  • Chat/Messaging
  • Cloud Backup
  • Collaboration Tools
  • Compliance Tracking
  • Compression
  • Configuration Management
  • Credential Management
  • Customer Support
  • Customizable Reports
  • Dashboard
  • Data Security
  • Data Storage Management
  • Data Visualization
  • Deployment Management
  • Device Management
  • Diagnostic Tools
  • Differential Backup
  • Documentation Management
  • Encryption
  • Endpoint Management
  • Endpoint Protection Software
  • Event Logs
  • File Management
  • File Sharing
  • For MSPs
  • For Websites
  • For the IT sector
  • Full Backup
  • Help Desk Management
  • IP Address Monitoring
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Image Creation
  • Image Deployment
  • Incident Management
  • Incremental Backup
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Mobile Device Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-OS
  • Multiple Format Support
  • Network Analysis
  • Network Monitoring
  • Network Security Software
  • Network Wide Management
  • OS Imaging
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritization
  • Problem Management
  • Process/Workflow Automation
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real Time Updates
  • Real-Time Chat
  • Real-time Alerts
  • Release Management
  • Remediation Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Status Tracking
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Threat Intelligence
  • Threat Response
  • Threshold Alerts
  • Ticket Management
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • User Management
  • VPN Software
  • Vulnerability Management
  • Vulnerability Scanning
  • Vulnerability/Threat Prioritization
  • Whitelisting/Blacklisting
  • Workflow Configuration
  • Workflow Management

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The Server-Eye product family offers 4 solutions in one surface: monitoring, managed antivirus, patch management & remote maintenance.
ConnectWise ScreenConnect provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise ScreenConnect
Centralized IT management platform that includes remote monitoring, patch management, and more.
Thousands of MSPs and IT Departments use Kaseya VSA IT management software to automate IT. Start your free trial!

Reviews of NinjaOne

Average score

Ease of Use
Customer Service
Value for Money

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

Verified LinkedIn User
Accounting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Best-in-class RMM for internal IT Departments

5.0 last year

Comments: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).


After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.


Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Alternatives Considered: Datto RMM, Syncro and N-central

Reasons for Switching to NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Director of Technology in US
Verified LinkedIn User
Facilities Services, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Best RMM tool on the market

5.0 4 years ago

Comments: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.


Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.


The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Alternatives Considered: Atera and Kaseya VSA

Reasons for Choosing NinjaOne: spiceworks wasn't accurately keeping my hardware up to date.

Switched From: Spiceworks

Reasons for Switching to NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Verified Reviewer
Verified LinkedIn User
Computer Networking, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

their SMS login is not working - no fix from their support in timly manner

2.0 last year

Comments: not good, major issues should be fixed at the time and not dragged out,


their is not a lot - I'm not impressed by their lack in support.


the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

IT Specialist in Netherlands
Verified LinkedIn User
Computer & Network Security, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Ninja RMM was what we were waiting for

5.0 3 years ago

Comments: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.


The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.


Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Alternatives Considered: Datto SIRIS

Reasons for Choosing NinjaOne: We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....

Switched From: Datto SIRIS

Reasons for Switching to NinjaOne: Because the ease off use, and Ninja is way more faster with applying tasks or commands.

Lead Instructor & Senior Network Administrator in US
Verified LinkedIn User
Education Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great RMM with additional capabilities continuously added - Great price!

5.0 7 months ago


It's extremely easy to implement. Lots of built-in tools not included with other providers on the market.


Nothing - usually there is something, but I have no cons.