134 results
Why Capterra is free
Zendesk offers the industry leading customer service solution. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in a single, dynamic interface with features like web widgets, pre-defined ticket responses, and a full customer history. Get up and running quickly, and expect to see results even faster. Learn more about Zendesk
Zendesk offers the industry leading customer service solution. On average, it increases customer satisfaction by 25% and agent productivity by 30% - at any scale. All your customer interactions live in...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL. Learn more about Freshdesk
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues ac...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together. Learn more about JIRA Service Management
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira's open collaborative platform. Integrated and streamlined workflows across development and operations speed both delivery and support at scale, with no silos between IT, Operations, and Developers. Learn more about JIRA Service Management
Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution that unlocks high-velocity teams. Empowered teams can deliver great service experiences, without the co...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Opsgenie is a modern incident management and response solution for operating always-on services. Learn more about OpsGenie
Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsgenie centralizes alerts, notifies the right people reliably, and enables them to take rapid action. Our deep integrations with 200+ ITSM tools enable you to break down silos between Dev and IT Teams, correlate incidents to code deployments, and easily measure the full impact of a major incident. Learn more about OpsGenie
Opsgenie is a modern incident management and response solution for operating always-on services. We empower Dev and Ops teams to plan for service disruptions and stay in control during incidents. Opsge...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help Desk Support Software and Asset Management Tool includes, Knowledgebase, SLA Management, Ticket Tracking, Inventory Management. Learn more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an Affordable Price Point. ServiceDesk Plus provides all that you need to have a Full-Fledged IT Help Desk and a Productive Help Desk Staff. ManageEngine ServiceDesk Plus is available in both On-Premise and On-Demand. Learn more about ManageEngine ServiceDesk Plus
ManageEngine ServiceDesk Plus is a Help Desk and Asset Management Software. It offers an Integrated Package with Incident Management(Trouble Ticketing), Asset Tracking, Purchasing, Contract Management,...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Scale your service desk in an agile and cost-effective way, with built-in asset management & advanced automation. Learn more about SysAid
SysAid provides an IT & enterprise service management solution that transforms IT agent productivity, drastically enhances the end-user experience and drives value across the organization. It's specifically designed to support digital transformation today, and as you grow. SysAid partners with over 10K customers, from SMBs to Fortune 500 enterprises across 140 countries. Available in 42 languages as a cloud-based and on-premises solution. Get your free demo today! https://bit.ly/31rXM2f Learn more about SysAid
SysAid provides an IT & enterprise service management solution that transforms IT agent productivity, drastically enhances the end-user experience and drives value across the organization. It's specifi...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Put customer service at the heart of your company. Make agents more productive, managers more impactful and customers more empowered. Learn more about Zoho Desk
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful, and customers become more empowered. It's customizable, convenient to use, and it doesn't cost you a fortune. Part of Zoho's 40+ strong suite of business software, Zoho Desk brings you the power to put customer service at the heart of your company. Learn more about Zoho Desk
Zoho Desk is a web-based customer service application that helps your company build stronger relationships with customers. With Zoho Desk, agents become more productive, managers become more impactful,...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
From seed-stage startups to multinational companies, thousands of businesses choose ProProfs Help Desk to resolve customer issues. Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support tickets in a jiffy. Rise above repetitive tasks by leveraging an automated workflow- where tickets are automatically assigned to relevant agents and you receive automated alerts & notifications. With integrations such as Knowledge base and live chat, you can reduce ticket volume & engage with customers. Learn more about ProProfs Help Desk
ProProfs Help Desk is a popular online help desk software that is hosted on the leading cloud platform- IBM. With a shared inbox, you can simply track, prioritize, assign, and resolve all support ticke...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same ...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot Service Hub is a suite of tools for growing businesses. It's easy to use and built on top of HubSpot's leading CRM. It includes everything your service team needs to support customers and grow through their success. It's free to get started and will grow with you. HubSpot is a leading growth platform. Since 2006, we have been on a mission to make the world more inbound. Today, over 100,000 customers in more than 120 countries use HubSpot's award-winning software, services, and support. Learn more about HubSpot Service Hub
HubSpot Service Hub is a suite of tools for growing businesses. It's easy to use and built on top of HubSpot's leading CRM. It includes everything your service team needs to support customers and grow ...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Great customer service starts with better help desk software. Win more customers by providing excellent customer service with LiveAgent Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competitive advantage. Start with a 14-Day trial, no credit card needed, no contracts. LiveAgent is a feature rich multi-channel help desk software with 170+ help desk features including live chat, phone support, social media integrations, support portal and API. Learn more about LiveAgent
LiveAgent is a fully-featured help desk software. Companies like BMW, Yamaha, Huawei, Orange or Forbesfone use LiveAgent to deliver customer wow to 150M end users worldwide. Join them and get a competi...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Vision Helpdesk offers Help Desk, Satellite or Multi Company Help Desk and ITIL Service Desk Software Tools for every size business. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certified) Vision Helpdesk is ALL IN ONE customer support help desk allows you to manage various channels like E-MAIL, WEB-FORMS, TWITTER, FACEBOOK, CALLS everything under single roof. Vision Helpdesk is trusted by 15000 plus companies across the globe. Learn more about Vision Helpdesk
Vision Helpdesk offers Customer Service Software Tools - 1) Help Desk Software (Multi Channel Help Desk) 2) Satellite Help Desk (Multi Brand Help Desk) 3) Service Desk (ITIL / ITSM PinkVerify Certifi...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Learn more about Alloy Navigator
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensures your company gets the right fit. At its heart, our products come with a powerful process automation engine surrounded by an interface that automatically creates meaningful relationships with data that matters to you. Navigator handles Help Desk & Asset Management through to ITIL-driven standards. Learn more about Alloy Navigator
Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. Navigator provides thoughtful answers to daily challenges and ensure...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
CommBox

CommBox

(0 reviews)
All-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. Learn more about CommBox
CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform CommBox lets you conduct seamless omnichannel communication between marketing, sales, IT, customer support and your customers anytime, anywhere, wherever it is most convenient through bots, email, chat, video, voice, SMS, social media and through other digital channels. Learn more about CommBox
CommBox is an all-in-one customer support & messaging platform. CommBox designed to create an effective dialogue between you and your customers. As a completely open, customized and secure platform Com...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform. Learn more about EngageBay
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy custom...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Improve your Customer Success and Customer Support and nurture your clients throughout their entire lifecycle on a single platform. Learn more about Froged
If you're looking for a tool to improve your onboarding, retention, and support processes you definitely take a look at FROGED . Our tool has been designed to nurture your customers throughout their entire lifecycle. With FROGED you will be able to increase engagement, retention, and reduce churn. Serve your customer's unique needs with customized email campaigns, a beautifully integrated knowledge base, live chat, and automated messages . 7-day FREE Trial Learn more about Froged
If you're looking for a tool to improve your onboarding, retention, and support processes you definitely take a look at FROGED . Our tool has been designed to nurture your customers throughout their e...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
ConnectWise Control provides the ability to view and control devices from anywhere there is an Internet connection. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet connection. As a technician, regardless if you primarily support your customers personal computers or a huge enterprise infrastructure, the ability to quickly and effectively resolve problems allows you to save time and improve customer satisfaction. Learn more about ConnectWise Control
ConnectWise Control (formerly ScreenConnect) is a fully functional remote support solution. The software gives you the ability to remotely view and control devices from anywhere there is an Internet co...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via y...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
High-end solution designed for effective collaboration, communication, social networking, and workflow and knowledge management. Learn more about Bitrix24
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows better knowledge continuity by moving data from network silos and local drives to a well-protected centralized repository. Wikis, blogs and forums ensure social-enabled knowledge bases for improved teamwork. Learn more about Bitrix24
Highly secure, turnkey intranet solution for small and medium-sized businesses designed for effective collaboration, communication, social networking, business process and knowledge management. Allows ...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Agile CRM is a complete sales, marketing and service suite designed to let SMBs to sell and market like the Fortune 500. Learn more about Agile CRM
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony, and helpdesk with a simple, clean and modern interface. Learn more about Agile CRM
Agile CRM is a All-in-One CRM with Sales, Marketing and Service automation in single platform. It has sales tracking, contact management, marketing automation, web analytics, two-way emails, telephony,...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Gorgias is an all-in-one customer service, customer support, and live chat helpdesk for Shopify, Magento & BigCommerce stores. Learn more about Gorgias
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify, Magento & BigCommerce stores. See customer support requests from email, live chat, phone, and social media in one place. Edit/refund orders, cancel subscriptions, award loyalty points, and more in one click. Use templates, automation, rules, and macros to cut support time. Your support team will be more productive and your customers will love you. Get a demo today to see how it works. Learn more about Gorgias
Gorgias is the highest-rated customer service and live chat helpdesk for Shopify, Magento & BigCommerce stores. See customer support requests from email, live chat, phone, and social media in one plac...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Audits and tracks PC's, peripherals, software media, licensing & documentation, purchasing and help desk tickets & more. Learn more about Web Tracks
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, documentation, purchasing and help desk requests. Simple Clean 100% Web Based Interface. Learn more about Web Tracks
Web Tracks is Help Desk, PC Inventory, Asset Management, and Purchasing Software all in one package. The program audits and keeps track of Computers, related peripherals, software assets & licensing, d...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk s...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Kayako - Straightforward Live Chat to quickly connect for customer service across devices and platforms.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team. Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences. Customer service is changing. Today, your customer expects to be recognized and understood a...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Single source of truth for your contacts with live chat, help desk, knowledge base, email marketing automation, and more.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every interaction across the customer lifecycle, at scale. Today, over 20,000 businesses are using Gist and we're just getting started. Join us on this journey and help us transform the way people run businesses.
Gist is a suite of tools businesses use to market, sell and communicate with their customers. We're on a mission to help marketing, sales and support teams create great customer experiences in every in...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticke...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Deskero is a cloud-based software that offers simple yet effective tools to integrate requests coming from different channels.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The software aims to integrate social engagement into customer care, with an innovative social monitor that allows companies to keep an eye on all the meaningful social conversations that might involve their brands.
Deskero is a solid helpdesk software, with features like multi-channel support, knowledge base, social network integration, Integrated live chat, canned answers and preferred client management. The sof...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Decision tree driven interactive guides that plug into most CRM systems. Follow business processes in an interactive manner.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it for troubleshooting, customer service, telemarketing or for customer self service. Yonyx helps improve quality & consistency of service delivered by an organization - resulting in improved CSAT, reduced cost and increased revenue through better customer retention & faster acquisition.
Yonyx is a cloud based platform for creating decision tree driven interactive guides that plug into most CRM systems. Yonyx guides helps users follow business processes in an interactive manner - be it...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help Desk Migration is a unique service that allows to move data from one help desk system to another.
Help Desk Migration is a unique service that allows moving data from one platform to another. Service supports around 30 most popular help desk systems: Zendesk, Freshdesk, Freshservice, Kayako, Intercom, Desk.com, Help Scout, Parature, Samanage, etc. You can also migrate data from and to CSV files. Now you can migrate tickets, contacts, agents, attachments and other data within several hours.
Help Desk Migration is a unique service that allows moving data from one platform to another. Service supports around 30 most popular help desk systems: Zendesk, Freshdesk, Freshservice, Kayako, Interc...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Your all-in-one platform for multi-channel communication to improve your customers' relationship.
Build your multichannel customer platform through Crisp and start to communicate with your customers and leads seamlessly. With our Team Inbox, Crisp lets you chat with your customers and makes things simple for your teams and your customers. Through a wide range of features, we simplify the way you help your leads and customers to reach their goals by automating a lot of stuff.
Build your multichannel customer platform through Crisp and start to communicate with your customers and leads seamlessly. With our Team Inbox, Crisp lets you chat with your customers and makes things ...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Finally a customer support solution that focuses on what really matters - Time
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture billable & nonbillable time and monitor all of their project's profitability. SherpaDesk's mobile application is the perfect solution for any organizations who have techs in the field and need log their time and expenses.
SherpaDesk is a cloud-hosted professional service automation (PSA) solution that integrates core business processes into one solution. Organizations are able to track customer service issues, capture...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
ServiceNow automates daily support tasks and help you to track, measure, and process any unit of work. It's easy to use and scalable.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. ServiceNow lets teams use AI-enabled virtual agents to use custom templates and manage requests related to common customer service and HR situations. Features of the platform include change and release management, predictive intelligence, and knowledge management.
IT service management solution designed to help growing IT organizations facilitate collaboration across teams to identify the root cause of problems and manage incidents to boost productivity. Service...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
An open sourced CRM system, featuring customized solutions with a wide range of configuration tools and user-friendly interface.
YetiForce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the costs of expensive licenses towards custom built systems tailored exactly to your specifications. In 2017, YetiForce was named #1 Most Affordable CRM Software in Capterra's ranking. There were more than 500 different CRM applications listed, but YetiForce was chosen as the Number 1.
YetiForce helps companies best utilize free professional open source CRM to lower costs and improve performance throughout the entire communication structure. We offer an opportunity to divert the cost...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Helpdesk software that can be used by companies to provide smooth delivery of customer support and helpdesk solution
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for free 14 day trial .It provides ticketing system to track support cases, Sleek UI for Admin requests, 3 party Integration with JIRA, Olark, Slack, Charge Desk & many other software, Reporting, Ticket Fields, Tabbed UI, Rules
Helpdesk software with all the "must have" features of enterprise class systems offered to all businesses at minimal cost to users. Don't spend a fortune on helpdesk solution.Try azuredesk.co today for...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
An open source customer support system that organizes, manages and archives incoming support requests.
osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket queues, ticket filters, configurable help topics, ticket locking mechanism, ticket transfer, thread action, service level agreement plans, customer portal, search functionality, task management, and more among others. It also lets administrators send personalized automated responses to clients.
osTicket is a help desk solution designed to help businesses of all sizes manage incoming support requests to streamline customer service operations. Key features of the platform include custom ticket ...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
A flexible, scalable, user friendly customer service software to deliver omnichannel and automated customer support at best price.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support teams into customer success engine resulting in customer satisfaction. NABD can be deployed as SaaS solution or on-premise for all business verticals and for different business sizes. NABD System is revamping the customer service space with its future thinking technology.
NABD is a flexible, scalable and user friendly customer service platform that aims to provide and deliver optimum omnichannel customer support services. NABD helps in transforming customer support t...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
We are the 1st collaboration & automation platform that lives inside Gmail and integrates with your daily tools like Slack or Trello.
Reinvent work right inside Gmail! Gmelius offers a unique collaboration and automation platform that seamlessly integrates into the apps and tools you and your team use on a daily basis, e.g., Gmail, Slack, Trello, Zapier. Your team deserves faster, better email management. Integrate, collaborate, and automate like today’s teams do.
Reinvent work right inside Gmail! Gmelius offers a unique collaboration and automation platform that seamlessly integrates into the apps and tools you and your team use on a daily basis, e.g., Gmail, S...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications.
Web-based software for businesses that helps create step-by-step tutorials for websites or applications....
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Customer Support, IT Service Management, Governance and Risk Compliance. We offer software for ITIL, COBIT, ISO 20000 and ISO 27001
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organization will be up & running within days. A comprehensive IT Service Management Tool based on ITIL framework Streamlines IT operations by automating Service Operations such as Incidents, Service Requests, Problems, and Service Desk Function. Also includes modules for complete service lifecycle
We offer cost effective, Multi-lingual (English, French, Spanish, Turkish & Arabic), Integrated IT Service Management, Governance & Risk Management and Help Desk solutions. With SMART Suite your organi...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Winner "Editor's Choice" award. Automate contract generation, approvals, reports with suppliers and customers. Trusted by 3+ M users.
5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable contract management system on the market". Our agile technology makes it easy to setup and use and the scalable platform supports any approval processes with integrated workflows, email alerts and one-click contract generation. It is fully audit compliant with support for HIPAA, SOX, and CFR21. Start today with a free custom demo.
5-Time winner of PC Magazine "Editors' Choice Award" and Spend Matters "Value Award", Agiloft is heralded as "the most customizable contract management system on the market". Our agile technology makes...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
User.com is an advanced marketing and sales system that helps automate personalized communication and streamline business processes.
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of communication channels: email, live chat, chatbot, push notifications, dynamic page content, and many more - all available in one place. Interested in Marketing Automation? Get a free 14 day trial with no upfront payment
User.com is an all-in-one marketing automation platform aimed at boosting engagement and improving conversion by using a single data source for your customers. Reach clients through a wide range of c...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Cloud-based service desk software designed to provide you with everything you need for one low price.
SeamlessDesk is an affordable cloud-based service desk software. Respond to tickets with Help Desk, manage assets with Asset Manager, publish support articles with Knowledge Base, and much more. SeamlessDesk allows you to achieve your company's service objectives with intuitive and fully-featured software. Unlike other service desk software solutions, SeamlessDesk does not restrict you with high priced plans in order for you to access the features you want or need.
SeamlessDesk is an affordable cloud-based service desk software. Respond to tickets with Help Desk, manage assets with Asset Manager, publish support articles with Knowledge Base, and much more. Seamle...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help desk solution with service request management, knowledge base, task management, surveys.
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigned to anyone and he starts receiving requests raised by others for that category.. 2. Asset management (Manual) So covers life cycle of all assets not only IT and networked assets.. 3. Knowledge base. 4. Photo gallery 5. notice board 6. Log book 7. Active directory 8. Customer Care
Free service desk / Helpdesk application with lots of other features for whole organisation. 1. service request management (Not only for IT but for all departments) so service category can be assigne...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Help Desk Software with email, live chat, Facebook, WhatsApp, SMS, KB, Phone, SLA, reporting. Run in Cloud or Inhouse. Trusted by DHL.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American Express and DHL to reduce response times and bring their customer support to the next level. Option to deploy as an inhouse server installation based on Microsoft SQL. Multi-channel support with SLA, dashboards and reporting. 24/7 global support. Try for free.
Web-based live chat and ticketing help desk solution which supports its users to manage large amounts of emails & provide high quality customer service. Trusted by companies such as Radisson, American ...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Customer service management solution that helps businesses connect with clients through AI and bots using various digital channels.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channels to increase CSAT and lower cost.
Helpshift is a Digital Customer Service platform that tightly integrates messaging, Automation, Bots & AI. Delivers personalized, scalable customer service in your mobile, web, social, and phone channe...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Intelligent Service Management is a robust, full-featured service management suite aided by Luma the Virtual Support Agent with AI.
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduces support efforts and improves the end user experience. With the help of codeless configuration and drag-and-drop service automation, customization is easy, and administration is minimal. Lumas AI based conversational interface understands the users intent, ensuring requests are actionable.
Intelligent Service Management is a robust, full-featured service management suite thats simple, affordable and aided by Luma the Virtual Support Agent with Artificial Intelligence. The solution reduc...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more.
Web-based solution that provides live chat through help desk, social media integration, mobile access, reporting and more....
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts.
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuine pleasure. But as a small company with big ambitions, there are so many things youve got to get done first. Customer service cant be your top priority. At 5pm each working day, you might get started on the days customer queries but you might not. Thats what its like to run a company
Empowers retailers and small businesses to respond to customer questions faster. Team inbox for customer chats, emails, social posts. Dealing with customers shouldnt be a hassle. It should be a genuin...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Extend the power of the SCSM Console with the Cireson Web Portal. Manage incidents, service requests, and changes on the fly.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analyst Portal boasts fast, adaptive, and highly functional capabilities. Items such as incidents, service requests, change requests, CMDB and reporting are all easily and quickly accessed and managed with or without a desktop in sight.
The Cireson SCSM Analyst Portal integrates seamlessly with Microsoft Service Manager to allow management of day-to-day activities on any browser, device, or OS. Built on cutting edge HTML 5, the Analys...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management
Vorex automates the entire lifecycle of each employee; talent and skills management, performance, succession planning, and time entry.
Vorex Business Management is the most comprehensive cloud-based solution in the market- natively integrating Project Management, Time/Expense Tracking, CRM, Invoicing, and HR in a single solution that is very easy to learn and use. You decide if you want a single, some, or all of the modules mentioned above. You get the solutions your business needs today, knowing it can expand as your business grows. Try our zero obligation 14 day Free Trial
Vorex Business Management is the most comprehensive cloud-based solution in the market- natively integrating Project Management, Time/Expense Tracking, CRM, Invoicing, and HR in a single solution that ...
  • Alerts / Escalation
  • Real-Time Chat
  • Ticket Management
  • Service Level Agreement (SLA) Management
  • Knowledge Base Management
  • Automated Routing
  • IT Asset Management