Issue Tracking Software

"1. if you are using this software as administrator its very flexible you can manage your team very..." Read the full review

sandeep

Magento Manager & Product Engineering / Python Automation with Boto 3 in US

This information was sourced from HappyFox Help Desk

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of HappyFox Help Desk

Pros:

We moved to happy fox from another product. Happy fox gave us everything we needed, at half the cost. Read more

Cons:

Not easy to understand who received what (when a part of a grouping/team). Easy to get lost in the software. Read more

This information was sourced from HappyFox Help Desk

Who Uses HappyFox Help Desk?

Most commonly used by IT, Customer Service, Operations, Facilities, HR, Marketing and Finance teams. HappyFox is very versatile making it a great fit...

Countries available

Australia, Canada, Germany, India, United Kingdom, United States

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian , Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 12 others

Local product

BugHerd

4.7 (64)

Local product

This information was sourced from verified user reviews of BugHerd

Ease of Use 4.7
Customer Service 4.7
Value for Money 4.6

Verified reviewers

"I recommend this software to anyone who'll listen. I typically have a love/hate relationship with..." Read the full review

Iole

pm director in US

This information was sourced from BugHerd

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of BugHerd

Pros:

Clients and team love using this tool. It’s easy to figure out and use for everyone. Read more

Cons:

Guest access is limited in providing exposure to overall project status which causes extra work to generate reports to communicate project progression. Read more

This information was sourced from BugHerd

Who Uses BugHerd?

BugHerd is ideal for teams that build websites, including: Agencies, Web Developers, Web Designers, Project Managers, QA/UA Testers, Marketing...

Countries available

Australia, Austria, Belgium, Canada, Denmark, Estonia, Finland, France, Germany, Greece , India, Ireland, Japan, Luxembourg, Netherlands, New Zealand, Norway, Poland, Singapore, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States and 16 others

Languages

English

JIRA Service Management

4.5 (712)

This information was sourced from verified user reviews of JIRA Service Management

Ease of Use 4.2
Customer Service 4.3
Value for Money 4.3

Verified reviewers

"I prefer Jira Service Management because it is very similar to Jira software; If you are familiar..." Read the full review

Lillian

Human Resources Generalist in US

This information was sourced from JIRA Service Management

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of JIRA Service Management

Pros:

Offers a wide variety of customization options making it easy to tailor to multiple business needs. Dashboard shows you what cases you have open and the stages the cases are in. Read more

Cons:

Custom domains, multiple email handing, enhanced portal customization, the basics... all missing. Read more

This information was sourced from JIRA Service Management

Who Uses JIRA Service Management?

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve...

Countries available

Albania, Angola, Armenia, Australia, Austria, Azerbaijan, Belarus, Belgium, Brazil, Bulgaria , Canada, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, India, Ireland, Italy, Japan, Latvia, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Romania, Russia, Serbia, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Türkiye, Ukraine, United Arab Emirates, United Kingdom, United States and 43 others

Languages

Chinese, Czech, Danish, English, French, German, Hungarian, Italian, Japanese, Korean , Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese and 7 others

Zendesk Suite

4.4 (4,036)

This information was sourced from verified user reviews of Zendesk Suite

Ease of Use 4.3
Customer Service 4.3
Value for Money 4.2

Verified reviewers

"A good tool to communicate with the customers and also internal communication in Contact Center" Read the full review

Rajesh Kumar

BI Developer in Ireland

This information was sourced from Zendesk Suite

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Zendesk Suite

Pros:

Zendesk has solved so many issues in one program. Pricing is good and a fair price. Read more

Cons:

There are issues at times with uploading data and exporting data. Sometimes data is deleted or missing for no reason. Read more

This information was sourced from Zendesk Suite

Who Uses Zendesk Suite?

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications,...

Countries available

Australia, Austria, Belgium, Brazil, Canada, China, Denmark, France, Germany, Hong Kong SAR China , India, Ireland, Italy, Japan, Mexico, Netherlands, New Zealand, Philippines, Singapore, Spain, Sweden, Switzerland, Taiwan, United Kingdom, United States and 15 others

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew , Hungarian, Indonesian, Irish, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 16 others

ManageEngine ServiceDesk Plus

4.4 (219)

This information was sourced from verified user reviews of ManageEngine ServiceDesk Plus

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.3

Verified reviewers

"As an IT professional, solutions such as ManageEngine are essential for the prompt service delivery..." Read the full review

Nicat

Network and network security engineer in Azerbaijan

This information was sourced from ManageEngine ServiceDesk Plus

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of ManageEngine ServiceDesk Plus

Pros:

It has powerful integration capabilities with majority of data source drivers of many platforms. The reporting is suburb, graphical displays and extensive reporting capabilities. Read more

Cons:

Maybe more customization regarding request module, some tabs has no use in our org so we cannot move that. Read more

This information was sourced from ManageEngine ServiceDesk Plus

Who Uses ManageEngine ServiceDesk Plus?

ServiceDesk Plus can be used by SMBs and enterprises alike. It's a region and vertical-agnostic ITSM platform that is easy to set up—without heavy...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese , Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Turkish and 8 others

Zoho Desk

4.5 (2,198)

This information was sourced from verified user reviews of Zoho Desk

Ease of Use 4.4
Customer Service 4.3
Value for Money 4.5

Verified reviewers

"Questions about orders or invoices, tickets, and customer administration. We were able to streamline..." Read the full review

Christian

Human Resources Manager in US

This information was sourced from Zoho Desk

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Zoho Desk

Pros:

The integration between other Zoho tools, blueprint capabilities with building workflow, ease of assigning tickets to techs, remote access option directly through the tickets. Read more

Cons:

No alerts to end user when the ticket is passed from one agent to the next. Read more

This information was sourced from Zoho Desk

Who Uses Zoho Desk?

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without...

Countries available

Argentina, Australia, Belgium, Brazil, Canada, Chile, China, Colombia, France, Germany , India, Indonesia, Italy, Malaysia, Mexico, Netherlands, New Zealand, Peru, Philippines, Poland, Portugal, Saudi Arabia, Singapore, South Africa, Spain, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States and 21 others

Languages

Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, French, German, Hindi, Indonesian , Italian, Japanese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Vietnamese and 9 others

Zoho Projects

4.5 (783)

This information was sourced from verified user reviews of Zoho Projects

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.4

Verified reviewers

"its already good so far we have statisfied with the feature of Zoho Projects" Read the full review

Richard

Operation Staff in Indonesia

This information was sourced from Zoho Projects

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Zoho Projects

Pros:

The ability to link to other Zoho solutions (CRM etc) and integrate information from various functions and third parties in project planning and implementation. Read more

Cons:

The integrations are flaky. Integration with Zoho Desk is very limited and we ran into several bugs setting it up. Read more

This information was sourced from Zoho Projects

Who Uses Zoho Projects?

Teams of all sizes and industries that are looking for a PM tool to plan, track and collaborate on their projects.

Countries available

Australia, Belgium, Brazil, Canada, Chile, China, Colombia, Egypt, France, Germany , India, Indonesia, Ireland, Italy, Japan, Kenya, Malaysia, Mexico, Netherlands, New Zealand, Nigeria, Philippines, Qatar, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, United Arab Emirates, United Kingdom, United States and 22 others

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian , Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish, Turkish and 8 others

HelpDesk

4.6 (106)

This information was sourced from verified user reviews of HelpDesk

Ease of Use 4.7
Customer Service 4.6
Value for Money 4.4

Verified reviewers

"When it comes to ticket management and building a better customer bond helpdesk was very easy and..." Read the full review

Anushka

Social Media Marketer in India

This information was sourced from HelpDesk

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of HelpDesk

Pros:

Simple yet very powerful helpdesk tool which helps to manage all the customers' requests in one place. It's very easy to integrate it with Gmail, Yahoo! Mail, Outlook and Office 365. Read more

Cons:

The lack of features so far. We need to have more options on the contact form. Read more

This information was sourced from HelpDesk

Who Uses HelpDesk?

From bootstrapped startups to global enterprises, HelpDesk is suitable for all companies, regardless of their size or industry.

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

English

Issuetrak

4.6 (188)

This information was sourced from verified user reviews of Issuetrak

Ease of Use 4.4
Customer Service 4.7
Value for Money 4.6

Verified reviewers

"Ease of use ticketing system." Read the full review

Daniel

PAC Coordinator in US

This information was sourced from Issuetrak

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Issuetrak

Pros:

Like the ability to be able to pull raw data sets on anything we need. Read more

Cons:

Installation is bit tricky. Only search users beginning with last name of the user, some time can be annoying. Read more

This information was sourced from Issuetrak

Who Uses Issuetrak?

Issuetrak solves problems whether you're a team of 100 or just one. Perfect for IT, customer service, HR, manufacturing, government, finance,...

Countries available

Australia, Brazil, Canada, Germany, India, Ireland, Japan, Mexico, Netherlands, United Kingdom , United States and 1 others

Languages

Danish, Dutch, English, French, German, Irish, Italian, Portuguese, Spanish

SpiraTest

4.0 (105)

This information was sourced from verified user reviews of SpiraTest

Ease of Use 3.9
Customer Service 4.4
Value for Money 4.4

Verified reviewers

"The major benefit was the introduction of formalised test management processes that inherently..." Read the full review

Anonymous reviewer

This information was sourced from SpiraTest

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of SpiraTest

Pros:

The support team has been excellent. I really appreciate their prompt, courteous responses. Read more

Cons:

If you don't use the software the way they expect, it can be difficult to work around it. Read more

This information was sourced from SpiraTest

Who Uses SpiraTest?

Project managers, QA managers, business analysts and software testers who need an integrated requirements, test and defect management system to...

Countries available

Argentina, Australia, Austria, Belgium, Canada, Colombia, Czechia, Denmark, Finland, France , Germany, Hungary, Iceland, Ireland, Italy, Kenya, Kuwait, Latvia, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, North Macedonia, Norway, Poland, Portugal, Qatar, Romania, Saudi Arabia, Slovakia, Slovenia, South Africa, South Korea, Spain, Sweden, Switzerland, Taiwan, Türkiye, United Arab Emirates, United Kingdom, United States and 32 others

Languages

Chinese, Czech, English, Finnish, French, German, Hungarian, Spanish, Traditional Chinese

AuditFindings.com

4.9 (7)

This information was sourced from verified user reviews of AuditFindings.com

Ease of Use 5.0
Customer Service 5.0
Value for Money 5.0

""You can't manage what you can't measure." AuditFindings is a great measurement tool." Read the full review

Raul

Director Internal Audit in US

This information was sourced from AuditFindings.com

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from AuditFindings.com

Who Uses AuditFindings.com?

Our target market are companies of 50 or more employees with an internal audit department or manager that needs to oversee corrective action from...

Countries available

Australia, Canada, Ireland, New Zealand, United Kingdom, United States

Languages

English

LiveAgent

4.7 (1,680)

This information was sourced from verified user reviews of LiveAgent

Ease of Use 4.6
Customer Service 4.7
Value for Money 4.7

Verified reviewers

"Everything about LiveAgent has worked so perfectly so far. It makes it easy to interact with our..." Read the full review

Brooke

Sales Representative in US

This information was sourced from LiveAgent

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of LiveAgent

Pros:

Liveagent puts Facebook or email in one inbox. This is a very good software that helps both customers and agents. Read more

Cons:

Nothing so far, still looking for something to complain about. Read more

This information was sourced from LiveAgent

Who Uses LiveAgent?

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 214 others

Languages

Arabic, Brazilian Portuguese, Chinese, Czech, Danish, Dutch, English, Estonian, Finnish, French , German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Thai, Turkish, Ukrainian and 18 others

Jira

4.4 (15,119)

This information was sourced from verified user reviews of Jira

Ease of Use 4.1
Customer Service 4.2
Value for Money 4.3

Verified reviewers

"Iqö using JIRA on a daily basis with all the teams. It is allowing us to see the workload of shared..." Read the full review

Antoine

Testing project manager in Germany

This information was sourced from Jira

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Jira

Pros:

It’s ease of use to set up different help desks or ticket requests was fairly easy. Each help desk can be unique to the department it serves. Read more

Cons:

It can be costly and there are nasty sides on the licensing. For example, you can't use plugins for a limited number of users, and only pay for that the number of users. Read more

This information was sourced from Jira

Who Uses Jira?

Software development, marketing, engineering, design, operations, and IT.

Countries available

Angola, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Finland, France , Germany, Iceland, India, Ireland, Italy, Japan, Luxembourg, Mexico, Netherlands, New Zealand, Norway, Philippines, Singapore, South Africa, South Korea, Spain, Sweden, Switzerland, Ukraine, United Arab Emirates, United Kingdom, United States and 22 others

Languages

Czech, Danish, English, French, German, Italian, Japanese, Polish, Portuguese, Russian , Spanish, Traditional Chinese and 2 others

GitHub

4.8 (6,125)

This information was sourced from verified user reviews of GitHub

Ease of Use 4.4
Customer Service 4.4
Value for Money 4.6

Verified reviewers

"GitHub facilitates collaborative development by providing a platform for version control, collaborat..." Read the full review

Ramesh

IT Consultant in India

This information was sourced from GitHub

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of GitHub

Pros:

It is a great platform for developers to showcase there work and get any help from the platform community. Read more

Cons:

It also sadly has no mobile app/mobile support at all. Read more

This information was sourced from GitHub

Who Uses GitHub?

Development teams at startups and small businesses to Fortune 50 companies use GitHub, every step of the way.

Countries available

Australia, Austria, Belarus, Belgium, Brazil, Bulgaria, Canada, China, Croatia, Denmark , Egypt, Estonia, Finland, France, Germany, Hungary, Iceland, India, Indonesia, Iraq, Italy, Japan, Latvia, Libya, Liechtenstein, Lithuania, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, Russia, Saudi Arabia, Singapore, South Africa, South Korea, Spain, Switzerland, Thailand, Türkiye, Ukraine, United Kingdom, United States and 37 others

Languages

English

ClickUp

4.6 (4,427)

This information was sourced from verified user reviews of ClickUp

Ease of Use 4.3
Customer Service 4.5
Value for Money 4.6

Verified reviewers

"My overall experience with ClickUp has been positive. It effectively streamlines project management..." Read the full review

mohamed

electrical and Instruments Engineer in Egypt

This information was sourced from ClickUp

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of ClickUp

Pros:

It helps in keeping all task in organizing way plus it is enriched with user friendly interface which is easy to use. Read more

Cons:

When adding new tickets/cards to my boards, I often experienced delays. A couple of times some of the cards I've just added were lost. Read more

This information was sourced from ClickUp

Who Uses ClickUp?

Marketing, product management, engineering, agencies, and project management teams.

Countries available

Andorra, Argentina, Australia, Austria, Bahrain, Belarus, Belgium, Brazil, Brunei, Canada , Chile, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Iceland, Ireland, Israel, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mexico, Netherlands, New Zealand, Norway, Oman, Poland, Portugal, Qatar, Russia, Saudi Arabia, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom, United States and 42 others

Languages

English

Freshdesk

4.5 (3,377)

This information was sourced from verified user reviews of Freshdesk

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.4

Verified reviewers

"Freshdesk is one of my favorite help desk tools because it is intuitive and simple to master, even..." Read the full review

Kelly

Design Engineering Manager in US

This information was sourced from Freshdesk

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Freshdesk

Pros:

Freshdesk is beyond easy to use. I love how simple it is to assign tickets to the relevant team member and how ticket responses are so quick and easy. Read more

Cons:

Tools is really inefficient and their automation tools are built by people with very little CSX experience. Everything needs to be hacked somehow. Read more

This information was sourced from Freshdesk

Who Uses Freshdesk?

Businesses of all sizes across the world trust Freshdesk to provide remarkable customer service.

Countries available

Albania, Algeria, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh , Barbados, Belarus, Belgium, Benin, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Burkina Faso, Cambodia, Cameroon, Canada, Chile, China, Colombia, Congo - Kinshasa, Costa Rica, Croatia, Cuba, Czechia, Denmark, Dominican Republic, Egypt, El Salvador, Estonia, Ethiopia, Finland, France, French Polynesia, Georgia, Germany, Ghana, Greece, Guatemala, Guinea, Honduras, Hong Kong SAR China, Hungary, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kuwait, Latvia, Lebanon, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Malta, Martinique, Mauritius, Mexico, Morocco, Namibia, Netherlands, New Caledonia, New Zealand, Nicaragua, Nigeria, North Macedonia, Norway, Pakistan, Palestinian Territories, Papua New Guinea, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Saudi Arabia, Serbia, Sierra Leone, Singapore, Slovakia, Slovenia, South Africa, South Korea, Spain, Sri Lanka, Sudan, Sweden, Switzerland, Taiwan, Tanzania, Thailand, Tonga, Trinidad & Tobago, Tunisia, Türkiye, United Arab Emirates, United Kingdom, United States, Uzbekistan, Vietnam, Yemen, Zambia, Zimbabwe and 110 others

Languages

Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew , Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian and 15 others

Wrike

4.3 (2,784)

This information was sourced from verified user reviews of Wrike

Ease of Use 4.1
Customer Service 4.3
Value for Money 4.2

Verified reviewers

"Our organization has had a wonderful experience with support through our [sensitive content hidden]..." Read the full review

Kendra

Operational Excellence Analyst in US

This information was sourced from Wrike

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Wrike

Pros:

I liked that Wrike was able to integrate easily into our systems as well as being fairly intuitive to use. Read more

Cons:

Customer support is poor, be very cautious about changes to level of service or SLA's mid-contract with no recourse. Read more

This information was sourced from Wrike

Who Uses Wrike?

Marketing, creative, product management, client services, IT, operations, HR, legal, finance, tech, consumer goods, manufacturing, professional...

Countries available

Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba , Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 212 others

Languages

Chinese, Danish, Dutch, English, French, German, Indonesian, Italian, Japanese, Korean , Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Traditional Chinese, Ukrainian and 8 others

Bitrix24

4.2 (945)

This information was sourced from verified user reviews of Bitrix24

Ease of Use 4.0
Customer Service 4.0
Value for Money 4.2

Verified reviewers

"I have been using bitrix24 for the past one year and I can bold say it's the best. With a wide..." Read the full review

ITORO

Deputy Head Contracting and Account Management in Nigeria

This information was sourced from Bitrix24

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Bitrix24

Pros:

The software is extremely inexpensive. There is a fair amount of functionality at all levels of the membership plans. Read more

Cons:

Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Read more

This information was sourced from Bitrix24

Who Uses Bitrix24?

Marketing, HR, project management, customer service, legal, retail, travel, transportation, storage, restaurant, and remote work.

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 218 others

Languages

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Spanish , Thai, Traditional Chinese, Turkish, Vietnamese and 4 others

EngageBay CRM

4.7 (884)

This information was sourced from verified user reviews of EngageBay CRM

Ease of Use 4.5
Customer Service 4.8
Value for Money 4.7

Verified reviewers

"We were looking for a solution that would suit a B2B and were comparing various options against the..." Read the full review

Elizabeth

Marketing Manager in Australia

This information was sourced from EngageBay CRM

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of EngageBay CRM

Pros:

I love using a multiform that can manage all of my data and daily functions in the one place without having to sync and integrate multiple platforms using third party service providers. Read more

Cons:

NO SMS Function However I have been told this is coming soon. Read more

This information was sourced from EngageBay CRM

Who Uses EngageBay CRM?

Small to medium size businesses that require affordable, all in one sales and marketing software to acquire, engage, nurture and convert visitors to...

Countries available

Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia , Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Isle of Man, Israel, Italy, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Pakistan, Palau, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, Sri Lanka, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Sudan, Suriname, Sweden, Switzerland, Syria, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Arab Emirates, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Yemen, Zambia, Zimbabwe, Åland Islands and 219 others

Languages

English

TeamSupport

4.5 (850)

This information was sourced from verified user reviews of TeamSupport

Ease of Use 4.4
Customer Service 4.5
Value for Money 4.4

Verified reviewers

"The best part of TeamSupport is the support, the support team has helped us sort out every problem..." Read the full review

Dylan

Service Manager in Canada

This information was sourced from TeamSupport

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of TeamSupport

Pros:

Over the years we have taken advantage of more features and functions including asset management, automation and data management via API. Read more

Cons:

It is somewhat limited in its functionality and, options, and user features. Read more

This information was sourced from TeamSupport

Who Uses TeamSupport?

TeamSupport is built for growth-stage B2B SaaS companies who are focused on providing quality customer support, and want to incorporate customer...

Countries available

Australia, Canada, Germany, India, Mexico, United Kingdom, United States

Languages

English

Freshservice

4.5 (596)

This information was sourced from verified user reviews of Freshservice

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.4

Verified reviewers

"Great ticket-management tool for our Marketing function. 40+ users." Read the full review

Maria

Global Head of Marketing in Austria

This information was sourced from Freshservice

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Freshservice

Pros:

It was easy to get started and allowed us to integrate into out ERP software to allow tickets from it. Read more

Cons:

I feel bad even complaining about it because it's so simple to use but I feel as if the interface could use an update. Read more

This information was sourced from Freshservice

Who Uses Freshservice?

Freshservice's customers include MSP's, financial organizations, educational institutions and several government organizations.

Countries available

Australia, Austria, Belgium, Brazil, Canada, Chile, China, Colombia, Costa Rica, Czechia , Denmark, Ecuador, Finland, France, Germany, Greece, Hong Kong SAR China, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway, Panama, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Singapore, South Africa, Spain, Sweden, Switzerland, Thailand, Türkiye, United Arab Emirates, United Kingdom, United States, Venezuela and 38 others

Languages

Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian , Spanish, Swedish, Thai, Traditional Chinese, Turkish, Vietnamese and 6 others

SolarWinds Service Desk

4.6 (575)

This information was sourced from verified user reviews of SolarWinds Service Desk

Ease of Use 4.6
Customer Service 4.6
Value for Money 4.5

Verified reviewers

"For the most part, Solarwinds Service Desk is utilized for automating incident generation through..." Read the full review

Sarah

System Administrator in US

This information was sourced from SolarWinds Service Desk

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of SolarWinds Service Desk

Pros:

This is very easy to use and all of the information is very efficient to find. Read more

Cons:

The Chat response from an agent on Solarwinds takes time to respond. If there's an outage the email delivery is slightly delayed for the announcement. Read more

This information was sourced from SolarWinds Service Desk

Who Uses SolarWinds Service Desk?

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal...

Countries available

Australia, Brazil, Canada, China, Germany, Ireland, Japan, Mexico, United Kingdom, United States

Languages

Chinese, English, French, German, Japanese, Korean, Portuguese, Spanish, Traditional Chinese

Spiceworks Cloud Help Desk

4.4 (567)

This information was sourced from verified user reviews of Spiceworks Cloud Help Desk

Ease of Use 4.3
Customer Service 4.2
Value for Money 4.6

Verified reviewers

"Overall I have been very happy with Spiceworks, especially the community of users." Read the full review

Robert

Systems Administrator in Canada

This information was sourced from Spiceworks Cloud Help Desk

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of Spiceworks Cloud Help Desk

Pros:

Integrated decently with Exchange. Very low cost and a good KB. Read more

Cons:

The biggest con is that if you have a "team" in your Spiceworks, it's a bit of a pain to get the inventory cross-team. Read more

This information was sourced from Spiceworks Cloud Help Desk

Who Uses Spiceworks Cloud Help Desk?

IT pros! There's nothing better than making our IT profesional's lives easier. No matter if you're a CTO, IT manager, IT support specialist, or...

Countries available

Australia, Canada, China, Germany, India, Ireland, Japan, United Kingdom, United States

Languages

English, German

SysAid

4.5 (484)

This information was sourced from verified user reviews of SysAid

Ease of Use 4.5
Customer Service 4.5
Value for Money 4.5

Verified reviewers

"We are using SysAid on daily basis as its our main ticketing system. Its also our main asset..." Read the full review

Michal

Desk side support leader in Czechia

This information was sourced from SysAid

Assignment Management
Recurring Issues
Reporting & Statistics
Knowledge Base Management
Alerts/Escalation
Prioritization
Issue Auditing
Task Management
Real-Time Updates

This information was sourced from verified user reviews of SysAid

Pros:

The product is very easy to use and it's efficient. It has saved us time and money many times and I am sure it will continue to do so in the future. Read more

Cons:

Lack of On-premises mobile application version. Read more

This information was sourced from SysAid

Who Uses SysAid?

Organizations of all sizes and industries, from SMBs to Fortune 500 companies. Every SysAid edition, from Help Desk to ITSM, can be customized...

Countries available

Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba , Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Cayman Islands, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Croatia, Cuba, Curaçao, Cyprus, Czechia, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Falkland Islands, Faroe Islands, Fiji, Finland, France, French Guiana, French Polynesia, Gabon, Gambia, Georgia, Germany, Ghana, Gibraltar, Greece, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guernsey, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, Hungary, Iceland, India, Ireland, Isle of Man, Israel, Jamaica, Japan, Jersey, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Latvia, Lesotho, Liberia, Liechtenstein, Lithuania, Luxembourg, Macao SAR China, Madagascar, Malawi, Maldives, Mali, Malta, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, Netherlands, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, North Macedonia, Northern Mariana Islands, Norway, Oman, Palau, Panama, Papua New Guinea, Paraguay, Peru, Poland, Portugal, Puerto Rico, Qatar, Romania, Russia, Rwanda, Réunion, Samoa, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, Spain, St Helena, St Pierre & Miquelon, St. Kitts & Nevis, St. Lucia, St. Martin, St. Vincent & Grenadines, Suriname, Sweden, Switzerland, São Tomé & Príncipe, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad & Tobago, Tunisia, Turkmenistan, Turks & Caicos Islands, Tuvalu, Türkiye, US Virgin Islands, Uganda, Ukraine, United Kingdom, United States, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Wallis & Futuna, Zambia, Zimbabwe, Åland Islands and 200 others

Languages

Chinese, English, French, German, Hebrew, Italian, Japanese, Portuguese, Russian, Spanish

Shortcut

4.6 (363)

This information was sourced from verified user reviews of Shortcut

Ease of Use 4.4
Customer Service 4.6
Value for Money 4.5

Verified reviewers