---
description: See the list of the best Issue Tracking Software for businesses in Australia. Our free interactive tool makes software selection fast and easy allowing to filter by price, feature or user rating.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Issue Tracking Software - Comparison & Reviews - Capterra Australia 2026
---

Breadcrumb: [Home](/) > [Issue Tracking Software](https://www.capterra.com.au/directory/30675/issue-tracking/software)

# Issue Tracking Software

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> Issue Tracking software helps organisations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk. Online issue tracking systems keep track of tasks from capture to resolution, producing reports, enforcing compliance and optimising business resources. 

For related solutions see Bug Tracking software, Complaint Management software and Help Desk software. Find the best issue tracking software for your organisation in Australia.

-----

## Products

1. [Kualitee](https://www.capterra.com.au/software/164813/kualitee) — 4.3/5 (20 reviews) — A defect management system that captures, links, and tracks issues with full context for rapid resolution.
2. [JIRA Service Management](https://www.capterra.com.au/software/138769/jira-service-management) — 4.5/5 (763 reviews) — ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service \& collaboration.
3. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4072 reviews) — Zendesk Support is the leading help desk software built for better customer relationships.
4. [HappyFox Help Desk](https://www.capterra.com.au/software/83211/happyfox) — 4.6/5 (92 reviews) — An issue tracking software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
5. [ManageEngine ServiceDesk Plus](https://www.capterra.com.au/software/179501/manageengine-service-desk-plus) — 4.4/5 (227 reviews) — ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows.
6. [Zoho Desk](https://www.capterra.com.au/software/169505/zoho-desk) — 4.5/5 (2211 reviews) — Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process.
7. [Zoho Projects](https://www.capterra.com.au/software/169455/zoho-projects) — 4.5/5 (856 reviews) — Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.
8. [HelpDesk](https://www.capterra.com.au/software/185973/helpdesk) — 4.6/5 (180 reviews) — HelpDesk is an online ticketing system designed to simplify your teams work. Provide outstanding customer support. Effortlessly.
9. [SpiraTest](https://www.capterra.com.au/software/70008/spiratest) — 4.0/5 (104 reviews) — SpiraTest offers a complete defect and issue tracking solution that manages your entire testing process.
10. [BugHerd](https://www.capterra.com.au/software/129027/bugherd) — 4.7/5 (65 reviews) — BugHerd makes it easy for clients to leave website feedback and report issues.
11. [AuditFindings.com](https://www.capterra.com.au/software/156900/auditfindings-com) — 4.9/5 (7 reviews) — AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues.
12. [Jira](https://www.capterra.com.au/software/19319/jira) — 4.4/5 (15314 reviews) — Jira is a fully-featured issue tracker for teams planning and building great products.
13. [GitHub](https://www.capterra.com.au/software/129067/github) — 4.8/5 (6155 reviews) — Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged..
14. [ClickUp](https://www.capterra.com.au/software/158833/clickup) — 4.6/5 (4561 reviews) — ClickUp is the world’s first Converged AI Workspace, bringing together all work apps, data, and workflows.
15. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3409 reviews) — Freshdesk is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity.
16. [Wrike](https://www.capterra.com.au/software/76113/wrike) — 4.4/5 (2887 reviews) — Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations.
17. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1753 reviews) — Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent.
18. [Bitrix24](https://www.capterra.com.au/software/113540/bitrix24) — 4.2/5 (984 reviews) — Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24\!
19. [EngageBay CRM](https://www.capterra.com.au/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) — AI-powered all-in-one CRM for marketing, sales, and support — built to help small businesses grow faster.
20. [TeamSupport](https://www.capterra.com.au/software/87908/teamsupport) — 4.5/5 (848 reviews) — Support ticketing and live chat solution designed to give B2B SaaS businesses a holistic view of their customer relationships.
21. [Freshservice](https://www.capterra.com.au/software/132997/freshservice) — 4.5/5 (685 reviews) — Modernize issue tracking with Freshservice, an AI-native platform that deflects tickets, speeds resolution, and uncomplicates IT.
22. [Spiceworks Cloud Help Desk](https://www.capterra.com.au/software/102709/spiceworks-it-help-desk) — 4.4/5 (584 reviews) — Download IT help desk software for IT pros \& sysadmins around the world in all businesses. Support \& mobile apps are also free.
23. [SolarWinds Service Desk](https://www.capterra.com.au/software/129478/solarwinds-service-desk) — 4.6/5 (577 reviews) — Track and resolve issues faster with AI-powered workflows. Centralize tracking and cut resolution time by up to 52%.
24. [SysAid](https://www.capterra.com.au/software/107225/sysaid) — 4.5/5 (511 reviews) — SysAid is a robust IT Service Management (ITSM) platform powered by Agentic AI, automating the repetitive, time-consuming work.
25. [Salesforce Platform](https://www.capterra.com.au/software/164356/app-cloud) — 4.4/5 (392 reviews) — Build around the customer with AI-powered apps to create amazing experiences.

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## Related Categories

- [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software)
- [IT Service Software](https://www.capterra.com.au/directory/30672/it-service/software)
- [Service Desk Software](https://www.capterra.com.au/directory/31027/service-desk/software)
- [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software)
- [ITSM Tools](https://www.capterra.com.au/directory/30676/itsm/software)

## Links

- [View on Capterra](https://www.capterra.com.au/directory/30675/issue-tracking/software)
- [All Categories](https://www.capterra.com.au/directory)

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Meet Bitrix24, one of the world's most popular free project management platforms available in 18 languages and used by over 15 million organizations in 187 countries. Bitrix24 can track just about everything for your projects, including bug tracking, issue tracking or client tracking, but it's just easier to register a free Bitrix24 account and check it out for yourself.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/0d820dd6-6e0b-43de-becb-e9078a2d9fac.png","url":"https://www.capterra.com.au/software/113540/bitrix24","@type":"ListItem"},{"name":"EngageBay CRM","position":19,"description":"EngageBay is an AI-powered all-in-one CRM that helps small businesses and startups manage marketing, sales, and customer service from one simple, affordable platform. Trusted by over 150,000 companies worldwide, EngageBay enables teams to attract, engage, and delight customers with ease. Create content faster with AI-powered email and campaign generation, prioritize leads with AI deal scoring, and boost productivity with smart insights and automated recommendations. From marketing automation and sales CRM to helpdesk and live chat, EngageBay unifies all your growth tools to help you scale efficiently and build lasting customer relationships.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f68dbd37-d921-4284-a28c-535eb223074a.png","url":"https://www.capterra.com.au/software/178819/engagebay-marketing","@type":"ListItem"},{"name":"TeamSupport","position":20,"description":"As a B2B SaaS customer support solution, TeamSupport goes beyond a basic ticketing system. It helps users build customer loyalty and mitigate churn by understanding what's happening at the account level—not just the user level. Its proprietary Customer Distress Index provides holistic view of customer relationships, helping businesses understand how well their software product is being adopted. \n\nTeamSupport is a low-cost, AI-powered tool that gives you a complete picture of customer health by tying every conversation with a user directly to the customer account with no integrations or separate products needed. It’s the optimal all-in-one solution for aligning support, success, and GTM teams around a shared view of the customer and enabling smarter, data-driven executive decisions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/e85270b5-16e7-4c93-8837-afe44de85442.png","url":"https://www.capterra.com.au/software/87908/teamsupport","@type":"ListItem"},{"name":"Freshservice","position":21,"description":"Freshservice transforms issue tracking from a reactive ticketing queue into an AI-native engine that orchestrates outcomes. \n\nMove beyond manual triage, endless backlogs, and disjointed tools. By unifying ITIL-aligned incident management with assets, changes, and IT operations on a single platform, teams gain the shared context needed to resolve issues accurately and prevent costly disruptions.\n\nPowered by Freddy AI, Freshservice intercepts issues before they reach agents by delivering conversational self-service directly in Slack and Microsoft Teams. \n\nWhen human support is required, AI Copilot assists agents by instantly categorizing tickets, summarizing complex issue threads, and suggesting resolutions based on historical data.\n\nIdentify root causes faster with dynamic dependency mapping and automated discovery. 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From simple bugs to complex problems, track it all in one unified system.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/f3cfa33a-2a5e-4924-a8c8-2eb0c667ae94.jpeg","url":"https://www.capterra.com.au/software/129478/solarwinds-service-desk","@type":"ListItem"},{"name":"SysAid","position":24,"description":"SysAid provides a robust issue-tracking platform powered by Agentic AI, automating the repetitive, time-consuming work that keeps teams stuck in reactive mode. Our AI Agents take the first action on reported issues, accelerating diagnosis and resolution, and freeing teams to focus on root cause analysis and proactive problem-solving. Go live in weeks with fast onboarding, no heavy migrations, and zero steep learning curves. SysAid’s AI is purpose-built for IT, with security and governance built in. And with award-winning support, you’re set up for success. Achieve more impactful Issue Tracking with AI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/5371c4a5-c71b-4516-9072-39317a7f7ead.png","url":"https://www.capterra.com.au/software/107225/sysaid","@type":"ListItem"},{"name":"Salesforce Platform","position":25,"description":"Salesforce Platform lets you build enterprise apps quickly that help you connect employees, engage customers, track performance, and integrate everything. Salesforce Platform is a single, unified ecosystem of tools and services  including Force, Heroku Enterprise, and Lightning  that adds up to the fastest, easiest way to take the lead in the app revolution. Even build Android apps and iOS apps.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductLogo/db76f63d-1634-4a52-97fa-4342a6a36ae9.png","url":"https://www.capterra.com.au/software/164356/app-cloud","@type":"ListItem"}],"@id":"https://www.capterra.com.au/directory/30675/issue-tracking/software#itemlist","numberOfItems":25}
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