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Issue Tracking Software
Issue Tracking software helps organisations monitor, manage and resolve issues in a variety of departments, from Financials to Help Desk. Online issue tracking systems keep track of tasks from capture to resolution, producing reports, enforcing compliance and optimising business resources. For related solutions see Bug Tracking software, Complaint Management software and Help Desk software. Find the best issue tracking software for your organisation in Australia. Read more Read less
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Explore the products reviewed the most by our users in the Issue Tracking Software category
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256 results
Local product
The smart, secure & simple way to manage workplace issues.
Learn more about Rely
Rely helps you easily capture, manage and report on workplace issues, guiding your team through a fair and compliant process, eliminating the guesswork and saving time. Say goodbye to the mess of spreadsheets and hello to efficiency.
As a Certified B Corp, Rely has always put purpose, people and expertise at the heart of our company.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Enablon provides the most complete EHS, Risk and Sustainability Management software on the market designed for Global 2000 companies.
Learn more about Enablon Incident Management
The Enablon Safety & Incident Management software enables large & complex organizations to ensure optimal workplace safety, minimal operational disruption and out-of-the-box regulatory compliance with our industry-leading Incident Management software application. Offering the most advanced capabilities, our software helps you comply, report, and predict and prevent incidents, providing a proactive platform to minimize risk.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
ServiceDesk Plus enables IT teams to record, track, and resolve issues efficiently with rule-based automations, SLAs, and workflows.
Learn more about ManageEngine ServiceDesk Plus
IT and business service teams can record, manage, and resolve issues raised by end users across a variety of channels such as email, mobile app, self-service portal, chatbot, Microsoft Teams, and Slack.
ServiceDesk Plus empowers technicians by automating routine tasks like issue prioritization, classification, assignment, and SLA management. IT managers can focus on improving their workforce productivity through time tracking and KPI reports and dashboards.
Learn more about ManageEngine ServiceDesk Plus
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Spreadsheets got you spread thin? Gain peace of mind by switching to a tool built for the demands of issue tracking.
Learn more about Issuetrak
Resolve issues quicker, better. Our simple-to-learn software handles your most complex issues for help desk, customer support, complaint management, and more. Custom-fit to your company without the custom price tag, Issuetrak’s industry-leading software has modernized how businesses problem-solve for over 25 years. Instantly prioritize concerns and escalate issues to the right department so you can cut manual overhead, spend your time more efficiently, and offer your customers faster solutions.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Local product
BugHerd is the worlds simplest visual Issue Tracking tool for websites.
Learn more about BugHerd
BugHerd is the worlds simplest visual Issue tracking tool for websites.
BugHerd turns the tedious task of issue tracking into a streamlined process. Point and click to highlight issues and manage them through to completion using the BugHerd Kanban board. Ensure no feedback falls through the cracks. Get started in minutes, with a free 14 day trial.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Zendesk Support is the leading help desk software built for better customer relationships.
Learn more about Zendesk Suite
Zendesk is the leading cloud-based help desk software built for tracking and solving customer problems. Solve tickets easily and track customer issues on any channel:¿ text SMS, web, mobile app, phone, email, social media. See why over 200,000 teams of all sizes such as Uber, Slack, and LendingClub use Zendesk to lower their support costs and increase customer satisfaction.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Online Issue Tracking service desk that helps you manage your IT infrastructure, minus the complications. Plus it's ITIL-compliant...
Learn more about Freshservice
Freshservice is an online ITIL service desk with a fresh twist. The tool puts a refreshing user experience on top of powerful ticketing and asset management capabilities like auto-discovery of new resources, powerful configuration management and enhanced impact analysis. Robust Incident Management functionalities, including key features like workflow automation, make issue tracking easy.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Backlog streamlines your issue resolution process, from identification to release, so your product can maintain its top-notch quality.
Learn more about Backlog
Backlog is the all-in-one issue management tool for project management, version control, and issue tracking. Bringing together the benefits of project management with the convenience of code management, your team can plan tasks, track progress, and release code updates all within the same platform. Features like subtasking, customizable statuses, Kanban boards, Gantt charts, burndown charts, Git & SVN integration, and Wikis keep your team organized and stakeholders informed.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Shortcut is a fast project management platform built for today's software team. Free for teams up to 10 users.
Learn more about Shortcut
Shortcut is a fast, uncluttered project management platform for Agile software teams to plan, build, and launch better products. It combines just the right amount of simplicity and structure to keep software teams happy and productive. Shortcut is designed for developers and features a robust set of popular integrations (GitHub, GitLab, Slack, and more) and a well-crafted API to automate workflows. Free for teams up to 10 users.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
AuditFindings is a robust issue management system designed for audit and compliance departments. Save time managing audit issues.
Learn more about AuditFindings.com
AuditFindings is a robust issue management system designed for audit and compliance departments. Save time trying to update spreadsheets with current status of issues. With AuditFindings.com, you can assign items to end users and be notified with updates are made to issues. With robust reporting and filtering, you have a single system to manage audit issues.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
IssuTrax is a flexible issue tracking & work-order management solution enhancing productivity, collaboration, and accountability.
Learn more about IssuTrax
IssuTrax is a flexible issue tracking & management software solution enhancing productivity, collaboration, and accountability by providing the tools and framework needed to provide the highest level of customer service. IssuTrax streamlines incoming issues and automatically assigns them to the appropriate team via a flexible workflow engine to maintain proper ownership giving staff the details needed to focus on their most immediate tasks and providing management a real-time picture of activity
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
An issue tracking software that helps you to remove clutter and manage your customer support queries easily from multiple channels.
Learn more about HappyFox Help Desk
HappyFox is a web based issue tracking software hosted on the cloud. It helps to track and manage all customer support requests across multiple channels like email, chats, social media and phone in a centralized ticket support system. Integration with other web apps like CRM, live-chats, voice and bug tracking apps makes it practical help desk. Similar customer support queries can be handled using canned actions and smart rules to automate responses. Community forums help customers connect.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Zoho Desk is a powerful web-based issue tracking software that manages the entire tracking cycle and ensures an error-free process.
Learn more about Zoho Desk
Zoho Desk is a powerful web-based issue tracking software. The issue tracking cycle begins when a customer reports a problem and ends when the customer leaves feedback on the support they received. Zoho Desk helps you manage this entire cycle and ensures a reliable and error-free issue tracking process. Advanced process automation, feedback loops, team collaboration, case management, customizable dashboards, and reports make Zoho Desk an ideal option to track and solve issues faster.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
SpiraTest offers a complete defect and issue tracking solution that manages your entire testing process.
Learn more about SpiraTest
SpiraTest is an integrated Quality Assurance solution that manages requirements, releases, tests, defects, and issues in one environment, with end-to-end traceability. With SpiraTest, log, and capture bugs and issues quickly and easily. Once captured, search, assign, track, and manage the logged issues and defects using powerful SpiraTest dashboards. Categorize your logged defects into different types, each with a customizable workflow and analyze the quality of a system during its lifecycle.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Record and track product issues until they are fixed with Zoho Projects. Set up proper escalations and ship great products, every time.
Learn more about Zoho Projects
Zoho Projects is an online project management tool that helps teams collaborate effectively and complete projects on time. One of its core capabilities is issue tracking, which allows teams to quickly identify, prioritise, and resolve problems that arise during the project lifecycle.
Users can easily create and assign issues, set due dates, and track progress in real time. The tool also provides detailed analytics to help team leaders identify bottlenecks and take corrective actions.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Comprehensive Issue Tracking, Agile Project Management, Test Management and Issue Tracking with Timesheet, Audit log and Reporting.
Learn more about JunoOne
Juno.one is an all-in-one project management tool that offers powerful issue tracking features, making it easy for teams to identify, track, and resolve issues quickly and efficiently. With its intuitive issue tracking system, users can log issues, assign them to specific team members, and track their progress in real-time. With Juno.one's issue tracking capabilities, teams can ensure that projects stay on schedule and within budget, delivering high-quality products to their customers.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Halo Service Desk is a single tool to centralise the tracking of issues.
Learn more about Halo Service Desk
Halo Service Desk is a single, all-inclusive service desk software solution. It will transform your current ways of working into intuitive, up-to-the-minute workflows, as well as give your teams the ability to deliver the very best service to customers and employees alike.
It won't just standardize your processes, but also deliver valuable analytics, so you can match your IT delivery to the true needs of your business, present, and future.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Fast track design review with quick, visual feedback that gets everyone on the same page.
Learn more about Volley
With Volley, you can quickly and easily capture feedback on any website, even staging sites. Using the browser extension, you can leave notes and feedback pinpointed to specific design features and add attachments. Volley renders pixel-perfect screenshots as part of the feedback, allowing for a better understanding of all comments. No more games of Telephone via email! Notes are delivered to the selected workspace, and can also be automatically sent to Trello or Jira.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Alcea IssueTrack is a team oriented web-based issue tracking solution which includes multiple tracks (like HelpDesk) at no extra cost
Learn more about Alcea IssueTrack
Alcea facilitates a collaborative process which maintains visible, prioritized and manageable issues. It will maximize productivity by ensuring continuous communication and forcing a team to focus on the most critical issues at hand. Alcea delivers optimal workflow by maintaining proper ownership and keeping individuals aware of their most immediate responsibilities.
Learn more about Alcea IssueTrack
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Jira is a fully-featured issue tracker for teams planning and building great products.
Jira is the issue tracker for teams planning and building great products. Thousands of teams choose Jira to capture and organize issues, assign work, and follow team activity. At your desk or on the go with the new mobile interface, Jira helps your team get the job done.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Create, manage and grow your online presence for your business, blog, store and more with Wix’s intuitive website creation platform.
Wix is an industry-leading web creation and business management platform with everything needed to manage and grow an online presence. Craft a seamless user experience with intuitive design features and speedy web performance. Fall back on reliable infrastructure and enterprise-grade security to safeguard visitor data and keep your site running. Expand your reach with marketing campaigns and SEO tools, plus leverage analytics to drive informed decision-making for your business’s success.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Track bugs, enhancements, and other requests, prioritize work, and communicate with stakeholders as changes are proposed and merged..
GitHub issues make project management simple. Start with an issue: create an issue to suggest a new idea or track a bug. Then organize and assign tasks to your team. Link issues and pull requests: Track updates to your project without complicating your workflow by cross linking between issues and pull requests anywhere in your GitHub organization.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Boost productivity with customizable Docs, Reminders, Goals, Chat & more. Trusted by 800k+ teams. Streamline workflow today!
ClickUp is an all-in-one productivity platform that eliminates work silos. It's the hub where teams come together to plan, organize, and collaborate on work using tasks, Docs, Chat, Goals, Whiteboards, and more.
Easily customized with just a few clicks, ClickUp helps teams of all types and sizes deliver work more effectively. By replacing inflexible and overlapping tools, ClickUp helps teams save one day each week!
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
A modern, web based issue tracking software used by over 50,000 businesses worldwide.
Freshdesk is a modern issue tracking system that comes with everything you need to track problems and manage issues. Freshdesk works with traditional channels like email, phone and chat, social media, and can also be added to your mobile app for capturing issues that occur on the go. Freshdesk boosts agent productivity with a slew of automations, internal game mechanics and more. The reporting suite is extensive and helps managers get a quick overview of the biggest bottlenecks in the helpdesk
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Wrike is an IT project management software with templates, Gantt charts, advanced security, approvals, reports, and 400+ integrations.
Wrike is an IT project management software trusted by 20,000+ companies and over two million users. Streamline your IT management using custom request forms, Kanban boards, Gantt charts, time-tracking, automated workflows and approvals, budget management, and advanced reporting, all in one place. Integrate Wrike with 400+ applications such as GitHub for seamless development and tracking. Customize your workflows so you can see progress at every step. Transform your IT management with Wrike.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Track customer requests with our Live Chat / Ticketing system and win customers by providing excellent customer service with LiveAgent.
Track any customer issue with LiveAgent, a fully-featured help desk & ticket management software.
LiveAgent is a multi-channel help desk software full of advanced features including live chat, ticketing, insightful reports, time tracking, over 200 seamless integrations, a self-service portal, and a centralized dashboard.
Companies like BMW, Yamaha, and Huawei use LiveAgent to deliver the best customer experience to 150M end users worldwide.
Start with a 30-day trial, no credit card needed.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Easy to implement web-based Customer Service software with a focus on B2B customer management and team collaboration.
TeamSupport is a post-sale customer support software solution built specifically for the unique needs of B2B technology-enabled companies. Built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport helps solve for sophisticated client needs, fuels successful client interactions, and ultimately results in increased lifetime customer value. Nationally recognized TeamSupport suite of solutions includes TeamInsights, and TeamSuccess.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Issue tracking, bug tracking or client tracking? Everything is easier with Bitrix24!
Looking for the best free project tracking software? Meet Bitrix24, one of the world's most popular free project management platforms available in 18 languages and used by over 12 million organizations in 187 countries. Bitrix24 can track just about everything for your projects, including bug tracking, issue tracking or client tracking, but it's just easier to register a free Bitrix24 account and check it out for yourself.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Jira Service Management is an ITSM software that unlocks high-velocity teams to deliver great service experiences fast and together.
Jira Service Management is an ITSM solution that unlocks high-velocity IT, dev, operations, and business teams. Empowered teams can deliver great service experiences, without the complexity of traditional ITSM, and coordinate efforts for even more impact through Jira’s open collaborative platform. Streamlined workflows, automation rules, queues, SLAs, and a self-service portal all empower IT, dev, operations, and business teams to deliver exceptional service management at scale with no silos.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
EngageBay is a simple, affordable all-in-one marketing, sales and service CRM software to acquire, engage, nurture, close leads.
EngageBay is a simple, affordable, all-in-one marketing, sales and service CRM software built for small businesses and startups to acquire, engage, nurture web visitors and convert them to happy customers. Acquire leads through lead generation forms and popups, engage web visitors through beautiful landing pages, nurture them through engaging emails, and automate your marketing funnel through marketing automation - all from one easy to use platform.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
SolarWinds Service Desk is a highly rated solution for IT teams who want to speed issue resolution, improve SLAs and save valuable time
SolarWinds Service Desk (previously Samanage) is a highly rated IT service desk solution that simplifies issue tracking and resolution with time-saving workflows and automation. Fully-integrated asset management provides a complete picture of asset hardware, software and incident history to streamline issue resolution. Built with ITIL best practices in mind, IT teams can improve SLAs, and spend more time on big picture projects.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Download free IT help desk software for IT pros & sysadmins around the world in all businesses. Support & mobile apps also free.
The Spiceworks IT Help Desk is purpose-built for IT pros, we have just what you need to run a better internal IT help desk and a better business. Start tackling tickets in minutes with free help desk software (on your server or in the cloud). Plus, it's more than just ticket tracking: understand (and change!) team behavior and articulate your value to the business. Get it free today!
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
SysAid uses AI to manage services across organizations, liberating employees and enabling organizations to fulfill their objectives.
SysAid’s mission is to liberate organizations by putting AI to work for them and their people - enabling productivity to thrive.
We lead organizations on a transformative journey toward AI-driven organizational processes and services. Orchestrating service management across the organization our generative AI manages employee requests, assist with queries, and accelerates the resolution of issues.
Now employees can do what they’re meant to do, and organizations are free to fulfill their purpose.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Quickbase helps customers see, connect and control complex projects that reshape our world.
Big ideas aren’t simple to execute. So we’re here to help you tackle any project, no matter how complex. We’re Quickbase.
Quickbase helps customers see, connect and control complex projects that reshape our world. Whether it’s raising a skyscraper or coordinating vaccine rollouts, the no-code software platform allows business users to custom fit solutions to the way they work – using information from across the systems they already have.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
The continuous code improvement platform. Proactively discover, predict, and remediate errors with real-time AI-assisted workflows.
Rollbar is the leading continuous code improvement platform that proactively discovers, predicts, and remediates errors with real-time AI-assisted workflows. With Rollbar, developers continually improve their code and constantly innovate rather than spending time monitoring, investigating, and debugging.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
RMM, remote support and access and ticketing functionality, making it the fastest and easiest IT management solution to deploy.
GoTo Resolve is an all-in-one IT management and support software built for today's small-to-medium-sized businesses. It combines game-changing remote monitoring and management capabilities with remote access and support, conversational ticketing, and zero trust architecture into a single consolidated platform. Looking for GoToAssist? GoTo Resolve includes the same remote support functionality and more.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Issue tracking in Vivantio goes beyond reactive workflows with predictive analysis, automated routing, and risk mitigation tools.
Issue tracking in Vivantio empowers service teams to deliver unparalleled support to internal and external customers, across IT, GRC, HR, Finance, Legal, and B2B customer support.
Go beyond reactive workflows with predictive analysis, automated routing and escalation, and a suite of tools to address potential risks, while integrating effortlessly with major products and platforms.
Built on ITIL4, Vivantio offers a holistic view of technology infrastructure, helping you exceed expectations.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Kayako - Live Chat Software made personal and simple to unify customer service across chat, social, email and phone.
With Kayako, customer-obsessed businesses get better at delivering effortless customer service experiences.
Customer service is changing. Today, your customer expects to be recognized and understood as an individual, not a ticket. Unlike traditional helpdesks, Kayako connects the dots between your support channels, your customer's information, and your team.
Kayako is used by over 130,000 customer support pros in businesses around the world, including Peugeot, NASA, and Fedex.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
A simple, fast and scalable bug tracking application that helps you manage bugs easily and deliver great products on time.
Zoho BugTracker is the collaborative bug tracking software from Zoho, a brand trusted by 60 million users worldwide. BugTracker helps you track the life cycle of bugs from beginning to closure, making sure that you build and ship great products on time every time. Set up automatic notifications, business rules and custom workflows to follow and close bugs faster. Define realistic expectations for your clients and surpass them with Service Level Agreements.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Automate and streamline processes to solve customer issues faster, decreasing your cost to serve and increasing customer loyalty.
ServiceNow Customer Service Management (CSM) serves enterprise-wide customers and streamlines operations to resolve issues quickly with automated workflows. With CSM, you can empower customers to self-serve or seek agent support on any channel. Communicate status updates and resolve issues before customers are even aware they exist with early detection on trending problems. Boost agent performance with a modern, highly configurable UI and a single workspace to manage and see case activity.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Web Help Desk is an on-premises ticketing and asset management solution that simplifies your IT help desk processes and reduces costs.
SolarWinds Web Help Desk is an on-premises IT help desk solution that streamlines your help desk operations with simple, affordable ticketing and asset management software. Benefit from automated ticketing management, change management, IT asset management, built-in knowledge base, SLA alerting, performance reporting, and more.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Hiver transforms Gmail into a communication & collaboration hub.
Engage effectively with customers, vendors, or employees from Gmail.
Hiver is the world’s first multi-channel collaboration platform built for businesses on Google Workspace. We help teams engage meaningfully with customers, employees, and vendors – right from Gmail.
With Hiver, you can assign, track, and collaborate on queries and complaints coming in via email, live chat, WhatsApp, and voice. Ensure that teams stay productive while providing quick and accurate resolutions.
Hiver is loved by 2000+ companies including Flexport, Harvard, Vacasa, and more.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
InvGate Service Desk is the solution of choice for organizations looking for a state-of-the-art ITSM solution with lower TCO.
InvGate Service Desk is an ITIL ready solution with an unprecedented user interface. Offering Incident, Problem, Change, Asset & Knowledge processes. Service Desk provides unmatched collaboration between users, powerful automation & smart ticket management. Multi-tenant cloud-based SaaS or On-Premise implementation. 100% code-free configuration, drag-and-drop graphical workflow builder, business analytics reporting, custom dashboards, SLAs, email ticketing and Gamification.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile.
BOSSDesk, an ITSM (IT Service Management) Service Desk Help Desk and IT Asset Management solution, is available for both Cloud, On-Premise and mobile. An award-winning user-friendly interface and a powerful Service Catalog helps IT departments quickly deploy self-service portals, workflow automations, HR-onboarding, asset management, incident , change and problem management. BOSSDesk is ITIL aligned and helps IT departments streamline ticket management and Optimize and automate processes easily
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Written in PHP, this free issue tracking software is written under GNU protocol.
Written in PHP, this free issue tracking software is written under GNU protocol.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Fully-managed issue tracking solution that helps teams quickly and accurately track, resolve and report on issues.
OTRS is a fully-managed issue tracking solution that includes ticketing, workflow/process automation and notification, among its many issue resolution features. ITSM, Customer Service and Corporate Security professionals use OTRS to structure communication and streamline internal processes so that issues are responded to quickly and the best possible service is delivered in a cost-effective way. Try the issue tracking software today.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
We're the most intuitive way of collecting Real-Time Contextual Insights throughout the entire mobile app lifecycle.
Instabug provides in-app feedback and bug reporting to mobile apps looking for issue tracking. After integrating the SDK, it allows you to have a seamless two-way communication with users or testers, while providing detailed environment report for developers. The integration process takes less than a minute and the results are outstanding!
The top apps in the world rely on Instabug. We provide exceptional support 24/7 and is constantly rated highly as a bug reporting & tracking tool.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Remote support & ticketing solution built into our Naverisk All-in-One remote monitoring and management platform for MSPs & IT Depts.
Designed specifically for managed service providers (MSPs) and IT professionals, Naverisk comes fully equipped with built-in helpdesk and ticketing for issue tracking. Additionally, you can create tickets manually or automatically and set default agreement and billing parameters. Multiple technicians can track time and information against a single ticket. Unlike other PSA vendors in the market, the web-based ticketing components of Naverisk are built from the ground up within the product.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
Supportbench: Capterra's 2023 top-value AI-driven B2B customer support platform.
Awarded the 2023 Industry Leader in Value-for-Money in Customer Support by Capterra, Supportbench is the unparalleled B2B enterprise solution. Uniquely designed for B2B success, our platform leverages AI to offer advanced sentiment analysis and personalized experiences. With Supportbench, expect proactive support, seamless integration, and superior long-term customer management. Experience the true power of B2B customer support, tailored to your unique needs.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
A self-hosted and cloud ticket-based support system with a knowledge base for businesses of all sizes.
Faveo Helpdesk is open-source software that can be accessed by unlimited agents.
Headquartered in Bangalore, Faveo HELP DESK provides Businesses with an automated Helpdesk system to manage customer support.
It is specifically designed to cater to the needs of startups and SMEs empowering them with state of the art, ticket based support system. In today's competitive startup scenario customer retention is one of the major challenges.
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Features
- Assignment Management
- Alerts/Escalation
- Issue Auditing
- Knowledge Base Management
- Recurring Issues
- Task Management
- Real Time Updates
- Reporting & Statistics
- Prioritization
