What Is LiveAgent?
LiveAgent, a cloud-based Help Desk Software with 200+ integrations, streamlines customer communication via a shared inbox. Key features include social media integration, unlimited ticket history, and call recordings. Used by companies like BMW, Yamaha, and Huawei, it serves 150M users worldwide.
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Who Uses LiveAgent?
Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.
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Reviews of LiveAgent
Serves Our Needs
My team likes being to easily sort tickets and assign them to relative members of our team.
We haven't discovered any specific cons worth noting yet. There's no such thing as perfect software IMHO.
2 months ago
Hi Morgan, Thank you very much for your review. We are glad that you have been satisfied with LiveAgent and that it has been the right choice for you when it comes to handling tickets. Remember, we are here for you 24/7 in case of any questions or issues! -LiveAgent team
Comments: It's a good customer management software. It works very well
Liveagent is the best customer management software among many others. It contains several features and its customer service is available at all times.
The major problem I encountered with liveagent is the inconsistency of its auto-reaction, especially in French. It is very responsive but not too relevant.
Hello Alfazar, Glad to hear you're enjoying the ease of navigation with LiveAgent! That's something we strive for, so it's great to see it recognized. When you say there's nothing missing and that LiveAgent makes your work easier, well, that's just what we're going for! The fact that we're meeting your needs and easing your process is the best type of news we can receive. Thank you for your awesome review and your recommendations. - LiveAgent Team
Mediocre lifecycle management
Comments: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.
It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.
Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.
2 years ago
Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.
Full-featured, All-in-one and powerful live-chat support platform.
Comments: My user experience is definitely great. I really like how this tool handles multiple business communication, including email, live chat, and social media on one single place. This allows us to provide excellent customer support service.
LiveAgent has been one of the most crucial and powerful tools we've been been using to boost our customers relationship and our ROI oflate. I really love how this tool is very user-friendly and easy-to-use generally for any one with or without any tech-savvy experience. The support is one of the most standout and highly effective thing with LiveAgent because they're very user-friendly and responsive 24/7. Using LiveAgent we've been able to increase our productivity and relationship with our customers and hence we've been able to meet most of their needs on time through the help of our support team.Through real-time live chat we've been able to attend to our customers queries on time and resolve a lot of problems on time rather than opening tickets which would take time. For this tool is a game changer and improve productivity of the service agents has been also added advantage.
The only thing I should LiveAgent should consider is adding more integration options. Nevertheless everything else is great and moving on well.
4 months ago
Hey Sai, Thanks for your thorough review. It's great you find LiveAgent crucial in boosting customer relationships and ROI. Our aim remains to be user-friendly and provide responsive, round-the-clock support. We're all about productivity enhancements and real-time problem resolutions to keep those customer relationships strong! Your note about more integration options is heard and appreciated. Switching to us from Freshdesk because of our cost-effectiveness and features truly validates our work. Making sure you have a great user experience while handling multiple business communications in one place is what we strive for. Many thanks once again, - LiveAgent Team
My nice and good experice
Comments: I don't have a problem to this but what i can say that this is nice and useful i will recommend this
Very nice and good highly recommended you can easy all features there and you can say that this is nice and easy to navigate
There is no missing this is a nice and perfect highly recommended i will recommend this because this helps me easier
4 weeks ago
Thanks for your recommendation and sharing your thoughts, Alfazar. It's great to hear that navigating through LiveAgent's features has been a breeze for you. Simplicity and user-friendliness are at the core of our design, and it's reassuring to know it's making your day-to-day tasks more manageable. - LiveAgent Team