15 years helping Australian businesses
choose better software

What Is LiveAgent?

LiveAgent is a fully-featured Customer Support software with over 200+ integrations.

Streamline all customer interactions and manage them from a single platform. Enjoy social media integrations, unlimited ticket history, call recordings, self-service options, and more advanced features.

Companies like BMW, Yamaha, Huawei, Orange, and Forbesfone use LiveAgent to deliver superior customer service to 150M users worldwide.

Start with a 1 month free trial, no credit card needed.

Who Uses LiveAgent?

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

LiveAgent Software - LiveAgent Connections
LiveAgent Software - Universal Ticketing System
LiveAgent Software - Live Chat Customer View
LiveAgent Software - Live Chat Agent View
LiveAgent Software - Call Centre

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Reviews of LiveAgent

Average score

Overall
4.7
Ease of Use
4.6
Customer Service
4.7
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
David
David
CEO in Hungary
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent value for money

5.0 9 months ago

Pros:

I have been using my LiveAgent subscription for years, mainly for the LiveChat and phone features. The system is stable, the features are well thought out and elaborate. I recommend it to anyone looking for a professional and integrable system.

Cons:

The admin interface could look more modern. I have not seen any improvement in this area for years. The current UI is not bad either, but I would still welcome an update.

QualityUnit Response

9 months ago

Hi David, Thank you very much for your kind review. We are glad that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your customer care. Our team works hard every day to further improve the system, including future plans for the UI, so stay tuned for upcoming updates! -LiveAgent team

Christian
Christian
Human Resources Manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Our support communications are centralized with LiveAgent

4.0 11 months ago

Comments: The pricing structure is the one thing I'd like to see altered. They've made it possible to aggregate feedback from many channels—including Twitter, Instagram, and Facebook—but unfortunately, doing so costs an additional $39 per channel.

Pros:

It's great that we can designate a single administrator to sort incoming emails, allocate them to the appropriate agents, and monitor their responses until the problem is resolved.

Cons:

The safety, the ease of usage, It's the greatest there is since it's so simple to implement, integrate, administer, and utilize; there are never any misunderstandings or missteps in the communication.

QualityUnit Response

11 months ago

Hi Christian, Thank you very much for your kind review. We are glad to hear that LiveAgent has been the right choice for you and that you have been satisfied with the benefits it brings to your everyday work life. Our team is available 24/7 via chat and email so don't hesitate to reach out in case of any questions or issues, including any pricing queries! -LiveAgent team

Imam
HR Manager in US
Real Estate, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With LiveAgent

5.0 2 weeks ago New

Pros:

The software comes with great live chat features It is a great help desk solution It makes handling IT ticketing easy

Cons:

All we ever needed LiveAgent has offered. No dislikes.

QualityUnit Response

4 days ago

Hi Imam, Thanks for sharing your positive experience with LiveAgent :) We're glad to have met all your needs. If you have any other questions or need further assistance, feel free to reach out anytime. - The LiveAgent Team

Alberto
Operations Director in Spain
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Alternatives Considered:

Mediocre lifecycle management

3.0 3 years ago

Comments: It has been from more to less. In the last 3 years has barely evolved (if not regressed), not being anymore a market leader. If I still haven't changed is due to all integration I have already done with the app.

Pros:

It's a really useful omnichannel tool, which requires mid-size effort to configure and obtain an inmediate profit.

Cons:

Development and support are on their own. They add/ change / delete functionalities without further notice. It's quite frustrating when a given morning your agents tell you that something you have been using for years is not working and when you reach support team responds saying that this feature never existed, as you are idiots. This issue could be easily solved if product team would submit a regular/weekly email with the content of the product roadmap, so teams can addapt in advance their operation to deleted/changed/added functionalities.

QualityUnit Response

3 years ago

Hello Alberto, thank you very much for your honest review. We are happy to see that you find LiveAgent a useful omnichannel tool but at the same time, we are also very sad to hear about your negative experience. We are gathering the suggestions and features requested from our customers plus we have some internal initiatives to keep the growth of our solution. Recently we have been slowed down by a code refactoring that cannot be seen by users as an immediate improvement, but it's very important in a long term. All the changes can be found here in our changelog -> https://dev.ladesk.com/ and also in our blog post here -> https://www.liveagent.com/blog/news/ which is highlighting the most significant changes. Anyways, I will pass your feedback about the potential improvement of sharing the details about upcoming changes to our manager. I am again very sorry if there has been any change that caused you any inconvenience.

Nathalie
Licensed Sales Agent in US
Insurance, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

You Need This To See What Your Website Visitors Are Looking For!

5.0 last month New

Comments: My experience with LiveAgent has been refreshing. It super simplifies the communication process with both existing customers and prospects.

Pros:

Pro Tip: Get LiveAgent and you'll instantly have a crystal ball allowing you to view your customer's online habits, what they are looking for the most, etc....

Cons:

Absolutely nothing! This is a direct connection to every insurance seeker who comes to my website looking for a quote or some guidance on insurance coverages.

QualityUnit Response

last month

Hey Nathalie, thanks for your positive feedback! We're glad to hear that LiveAgent has made it easier for you to connect with your customers :) If you ever have any questions or need assistance, feel free to reach out. We're here 24/7 to help! - The LiveAgent Team