--- description: Learn more about LiveAgent price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: LiveAgent Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [LiveAgent](/software/102188/liveagent) # LiveAgent Canonical: https://www.capterra.com.au/software/102188/liveagent Page: 1 / 73\ Next: [Next page](https://www.capterra.com.au/software/102188/liveagent?page=2) > Cloud-based customer service platform with live chat, AI chatbot, email ticketing, built-in call center, and social media support. > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses LiveAgent? Startups, small businesses, and enterprises across e-commerce, SaaS, automotive, travel, healthcare, education, financial services, accounting, legal, and retail industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1789 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: USD 15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - Agent Interface - Automated Attendant - Automated Responses - Automated Routing - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Caller ID - Chat/Messaging - Chatbot - Client Portal - Communication Management - Contact Management - Customer Communication - Customer Data Management - Customer Engagement - Customer Experience Management - Customer History - Customer Segmentation - Customer Support - Customisable Forms - Engagement Tracking - Inbox Management - Incident Management - Knowledge Management - Lead Management - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-User Collaboration - Natural Language Processing - Onboarding - PBX - Performance Metrics - Quality Management - Real-time Consumer-facing Chat - Recording - Remote Access/Control - Remote Support Software - Retention Tracking - Screen Sharing - Survey/Poll Management - Surveys & Feedback - Task Automation - Ticket Management - Usage Tracking/Analytics - Voice Mail ... and 84 more features ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) ## Related Categories - [Help Desk Software](https://www.capterra.com.au/directory/30008/help-desk/software) - [Live Chat Software](https://www.capterra.com.au/directory/30797/live-chat/software) - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) - [Chatbot Software](https://www.capterra.com.au/directory/32448/chatbot/software) - [Complaint Management Software](https://www.capterra.com.au/directory/30674/complaint-management/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4094 reviews) 2. [Freshdesk](https://www.capterra.com.au/software/124981/freshdesk) — 4.5/5 (3486 reviews) 3. [Salesforce Sales Cloud](https://www.capterra.com.au/software/61368/salesforce) — 4.4/5 (18811 reviews) 4. [LiveChat](https://www.capterra.com.au/software/62194/livechat) — 4.6/5 (1727 reviews) 5. [Tidio](https://www.capterra.com.au/software/144040/tidio-chat) — 4.7/5 (590 reviews) ## Reviews ### "It's great to see the improvements ..." — 5.0/5 > **Brett** | *3 October 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Used Live Agent a few years ago but decided to look at it when a new need came up. Could not believe how it had improved - amazing\! So many more features that made it more powerful and still at the same price per seat which is huge value\! It has always been intuitive to use and managing tickets is still straight forward. Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients. I guess the big change these days is the use of AI and I am looking forward to getting into using the automations. > > **Cons**: I am still enjoying reconnecting with the platform but one thing I am yet to discover the ability to create "funnels" to direct tickets to specific topics of concern. I see Departments maybe the way forward in this space. > > Really enjoying learning the new features and improved versions of the old ones. Is not too complex to work out the set-up and Support are readily available. One thing I have noted is that LA has been a round for years in this space and have always represented excellent value - and that has increased in my view. ----- ### "LiveAgent one of the best out there" — 4.0/5 > **Wendy** | *14 June 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: We have been using LiveAgent for about a year now and we compared it to a few different ticketing systems. It is easy to use and well priced. > > **Cons**: I would like it if LiveAgent could receive incoming text messages like it does for phone calls, emails and livechat. > > Our experience has been great. The support area is good to work with when needed. It has definitely made our business more productive. ----- ### "Most Sophisticated Help Desk and Customer Support Program of All Times" — 5.0/5 > **Dilak** | *4 March 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: LiveAgent enables me to communicate seamlessly with customers via live chat which boost customer satisfaction. Availability of ticketing tools convert customers inquiries into real-time trackable and manageable support tickets. > > **Cons**: Ever since 2021 when I implemented LiveAgent, I have never encountered challenging aspects. ----- ### "What I Experience with LiveAgent in Accounting Industry" — 5.0/5 > **Vania** | *11 November 2024* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: LiveAgent enhances immediate customer support through live chat and integration with omichannels such as email, chat and social media. > > **Cons**: Truth be told, I am getting everything I yearn to streamline customer satisfaction with LiveAgent. ----- ### "Great tool for live chat and customer support online requests" — 5.0/5 > **Evangelos** | *31 October 2019* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: The advanced features of the help desk. Support was different before LiveAgent. Customers are impressed with the level of professionalism that this tool gives you. Customer satisfaction is on another level. 4.5 current rating on Capterra is low to my opinion. The tool deserves at least a 4.8 > > **Cons**: Can't find anything... maybe the design a bit, but that's not a problem > > Great support team with knowledge ----- Page: 1 / 73\ Next: [Next page](https://www.capterra.com.au/software/102188/liveagent?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/102188/liveagent) ## This page is available in the following languages | Locale | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data