466 results
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Freshdesk Messaging is a modern messaging software built for customer engagement teams to talk to customers across channels. Learn more about Freshdesk Messaging
Freshdesk Messaging (Formerly Freshchat) is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A leap from legacy live-chat, Freshdesk Messaging (Formerly Freshchat) helps businesses and its teams focus on a continuous and context-driven messaging experience. Learn more about Freshdesk Messaging
Freshdesk Messaging (Formerly Freshchat) is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages. A...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
3CX is a communications system with an integrated live chat feature. Chat or call with your website or FB visitors in real-time. Learn more about 3CX
3CX is a communications system with an integrated live chat feature. Your website and Facebook page visitors can start a chat or call in real-time. Your agents can answer them immediately from their 3CX web client or app. If chat is not enough, they can switch to a call or video in a single click. Connect visitors to your sales team and watch conversion rates skyrocket! Keep all your communications on one platform; save admin time, and monthly subscriptions. Learn more about 3CX
3CX is a communications system with an integrated live chat feature. Your website and Facebook page visitors can start a chat or call in real-time. Your agents can answer them immediately from their...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Zendesk offers industry leading live chat software that¿s quick to implement and easy to use. Learn more about Zendesk
Zendesk offers industry leading live chat software that's quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and in apps-like WhatsApp. Pair it seamlessly with Zendesk's customer support solution to reduce customer wait times and increase efficiency. Response times can be as fast as 30 seconds and agent performance can improve by 25% after switching to Zendesk. Learn more about Zendesk
Zendesk offers industry leading live chat software that's quick to implement and easy to use. It lets you deliver real time, conversational support on web, mobile, and in apps-like WhatsApp. Pair it...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Powerful live chat software built for super fast customer support. Learn more about HappyFox Chat
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales. HappyFox Chat's high-performance technology stack is built ground-up for ultra-fast performance. HappyFox Chat offers an amazing user experience and integrates with third party apps that you already use. Learn more about HappyFox Chat
Updated pricing: Unlimited Agent plan starting at $29/mo. HappyFox Chat is a powerful live chat software for business, that helps you provide the best customer support and convert more sales....

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Grow your audience creating live group chat rooms around specific topics. Lives, streammings, events and news can engage even more. Learn more about Arena
With Arena, you can cr eate live group chat rooms for anything. Lives, strammings, events, news and more. Embeding our widgets you will be able to engage audiences. Inviting your team you can engage with your visitors and moderate discussion automatically. Choose where you want your live group chat room and customize to match with your website design. Arena spports devices from desktop to mobile, including Google AMP. Also supports 17 languages and counting. Learn more about Arena
With Arena, you can cr eate live group chat rooms for anything. Lives, strammings, events, news and more. Embeding our widgets you will be able to engage audiences. Inviting your team you can engage...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Deliver great service 24/7 with the powerful combination of live chat, a chatbot and FAQ Pages. Easy to set up, even easier to use. Learn more about FAQ Bot
Run alone or use alongside our chatbot. Respond to multiple questions at once and accelerate your first-time resolution rate. FAQ Bot is the unsalaried member of your customer support team, that reduces your cost to deliver whilst building customer satisfaction. Serve customers, manage your pipeline and gain valuable customer insights all with FAQ Bot - your easy-to-use platform. No coding or tech skills required. Up and running in just a few hours. Learn more about FAQ Bot
Run alone or use alongside our chatbot. Respond to multiple questions at once and accelerate your first-time resolution rate. FAQ Bot is the unsalaried member of your customer support team, that...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Hyro is a conversational AI plug & play solution that seamlessly turns complex data into simple dialogue. Learn more about Hyro
Hyro is the world’s first adaptive communications platform. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging across their most valuable platforms, services, and channels—including contact centers, chat solutions, SMS, and more. Say goodbye to rigid chatbots and voice assistants running on intent-based flows that constantly break. Learn more about Hyro
Hyro is the world’s first adaptive communications platform. Featuring plug & play conversational AI and natural language automation, Hyro empowers enterprises to flex their processes and messaging...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Ada is an easy to use customer support automation platform. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's simple for non-technical teams to build an automated, enterprise-class chatbot platform that solves 70%+ of customer inquiries. Learn more about Ada
As the market leader in Automated Customer Experience (ACX), Ada personalizes customer engagement by putting the power of AI in the hands of the people who know your business best. With Ada, it's...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Userlike is the first and only live chat software to help your business win and nurture customers across messaging channels. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via your website, Facebook Messenger, WhatsApp, Telegram and SMS. Connect your chatbot and automate parts of your customer interactions. Born and hosted in Germany. Userlike keeps your and your customers' data safe with a 100% GDPR-compliant communication solution. Learn more about Userlike
Userlike combines website chat with mobile messaging. Switch to a better method of customer communication. For your customers, support agents, sales reps and managers. Chat with your customers via...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Zoho Desk embeddable live chat widgets for your customer service team. Now you can support your customers through your website & apps. Learn more about Zoho Desk
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable live chat widgets make instant responses for instant happiness. Your customers can get in touch with your agents instantly, right from the help center with contextual AI, so your agents can respond and help them find answers faster. Our free plan gives you 3 users free to head start your operations. Learn more about Zoho Desk
Zoho Desk is a cloud-based helpdesk solution from Zoho. Key features include management of customer support tickets, support portal, contract management & report creation. With Zoho Desk's embeddable...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. Learn more about Pipedrive
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and how it replies. Have available sales reps add a human touch with Live Chat from their phones or desktop. If your team gets busy, Chatbot steps in so no leads slip away. Both tools are available in the LeadBooster add-on, which can be added to any Pipedrive CRM plan. Start your 14-day free trial. Learn more about Pipedrive
Turn your website window shoppers into qualified leads with Pipedrive's Chatbot and Live Chat. Chatbot engages your website visitors 24/7. Easily customize your bot's look, the questions it asks and...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
LiveChat lets existing and prospective customers talk to your company via your website and give them a personal experience in real time Learn more about LiveChat
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their questions and receive answers in no time. Learn more about LiveChat
LiveChat is a live chat application that can be integrated into your website to capture more leads and close more sales. Having LiveChat on your website means that on-site visitors can send you their...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Multi-Company Live Chat Software, Secure, Reliable Customer Engagement & Real-Time Customer Support. Learn more about Vision Helpdesk
Vision Helpdesk's Live Chat Software is a secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying customer Key Aspects of Live Chat Software – * User-Friendliness  * In-Built into Customer Support tools  * Multi-Company Live Chat Management  * Device-Independent (Browser-based) * Enhance Customer Support Team’s productivity  * Engage Website Visitors to Increase Sales. * Powerful Automation Learn more about Vision Helpdesk
Vision Helpdesk's Live Chat Software is a secure, real-time multi-company live chat messaging platform that improves customer engagement by helping sales teams to convert website visitors into paying...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
LiveAgent helps businesses thrive in customer service. Create a customer community, increase customer satisfaction and succeed! Learn more about LiveAgent
LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Join companies like BMW, Yamaha, and Huawei in providing world-class customer service. Start your free trial, no credit card required. Learn more about LiveAgent
LiveAgent boasts the fastest chat widget on the market. We provide a fully-featured live chat software that helps you personalize customer communication. LiveAgent harnesses the power of a universal...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Provide helpful documents, impressive product updates, and manage customer conversations all in a powerful widget Learn more about Froged
One of the best live chat in the market. Give personalized and self-serve support to your clients. Manage hundreds of conversations in an easy-to-use platform. All your contact behavior, conversations, and attributes will be always in one click. - 100% customizable - Knowledge base & Updates integrated - Qualification Form - Routing Conversations - Tags & Notes - User Behavior - Save replies And more... Try now our FREE plan! Learn more about Froged
One of the best live chat in the market. Give personalized and self-serve support to your clients. Manage hundreds of conversations in an easy-to-use platform. All your contact behavior, conversation...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Live chat and SMS, in the same place as emails and customer context from your CRM. Deliver tailor-made service at scale with Front. Learn more about Front
Turn every chat into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that brings every channel in a single platform, so teams can respond quickly and get actionable insights to improve the customer experience. As your needs change, Front's flexible workflows scale with you. Front makes it easy for teams to collaborate and deliver personalized responses, so your customers always feel like the most important one. Learn more about Front
Turn every chat into an opportunity to deliver a stellar customer experience. Front is a customer communication hub that brings every channel in a single platform, so teams can respond quickly and...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Service Hub is customer service software that helps teams scale their support and delight their customers efficiently. Learn more about HubSpot Service Hub
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a video, you'll scale your live chat so you can answer more questions, quickly -- even when agents are busy or away. Whether you want to close more deals over live chat, convert more leads, or solve customer questions, HubSpot's live chat software will help you do it. Sign up for free today. Learn more about HubSpot Service Hub
HubSpot's free live chat software helps you answer customer and prospect questions in real-time, the way they want to communicate. With access to bots, canned responses, even the ability to record a...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
More than just live chat. Turn online conversations into text message conversations with Webchat. A 2020 Top Marketing Software Winner Learn more about Podium
Podium Webchat isn¿t just a live chat. It immediately brings the conversation to text, so your customers aren¿t tied down to a browser window. It¿s a simple difference, but it also means you start the conversation with their contact information, so your leads are higher quality and you can immediately start providing excellent customer service. Podium also brings all your leads into one easy-to-use inbox, no matter where they started. Trusted by over 60,000 businesses, see the Podium difference. Learn more about Podium
Podium Webchat isn¿t just a live chat. It immediately brings the conversation to text, so your customers aren¿t tied down to a browser window. It¿s a simple difference, but it also means you start...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. Learn more about Chatbot
Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open API, webhooks, and Zapier. Design smooth conversational experiences to build better relationships with your customers. Send dynamic responses that encourage customers to chat and interact. Mix and match text, images, buttons, and quick replies to show off your brand, products, and services. Learn more about Chatbot
Automate key tasks right away by creating multipurpose chatbots with diverse templates and a visual builder. Connect ChatBot with various tools and platforms using one-click integrations, the open...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Deliver personalized one-on-one support to every customer using a simple yet powerful free live chat software provided by EngageBay. Learn more about EngageBay
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live chat. Send a proactive message to invite your customers to a live chat. Show them that you care by offering support proactively. Automate and customize the chat message based on several factors like the page the visitor is browsing, location, referral website, new or returning visitor and many more. Learn more about EngageBay
Give your customers the fastest, most effective way to interact with support agents to get their queries solved. Build meaningful and long lasting relationships by talking to customers over live...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
#1 free live chat and contact center software used by over 8 million companies. Also comes with free CRM and email marketing. Learn more about Bitrix24
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free ¿ you can have as many chat sessions as you need, without limitations. Second, we don't limit free edition to a single chat agent ¿ you get twelve chat agents free of charge. Third, Bitrix24 is a fully featured omnichannel contact center. Learn more about Bitrix24
If you are looking for free live chat software for your website, you'll love Bitrix24. First of all, free actually means free ¿ you can have as many chat sessions as you need, without limitations....

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you increase sales & improve customer support. Learn more about HelpCrunch
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow faster. Try HelpCrunch for free for 14 days. Other features included: - Auto Messages - Email Marketing - Help Desk - Knowledge Base - Popups - Mobile apps - Chat Bot (coming soon). Learn more about HelpCrunch
HelpCrunch's Live Chat is the most customizable chat solution on the market that helps you communicate with your customers in real time, increase conversions and sales, improve support, and grow...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Combine customer chat and employee chat with the all-in-one Genesys Cloud CX solution that unifies communications across your business Learn more about Genesys Cloud CX
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer journey. Give your employees a single tool that handles all communications voice, chat, email, text message and more. An intuitive interface makes it easy to use, whether you're an agent, supervisor or IT admin. Weekly feature releases ensure you'll exceed customer expectations today and tomorrow. Learn more about Genesys Cloud CX
The Genesys Cloud (formerly PureCloud) platform is the next-generation, all-in-one cloud contact centre solution that helps you manage and understand omnichannel interactions in a seamless customer...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Try the #1 rated Live Chat & Helpdesk designed for Shopify, Magento and BigCommerce. Close more sales faster. Start now for free! Learn more about Gorgias
The highest-rated live chat specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Gorgias isn't just chat; connect with customers in real-time on your site or over Social Media. Set up automatic replies to common questions. Edit/refund orders, apply loyalty points, manage subscriptions & more, all in one place. Add templates, rules & macros. Cut support time and turn your visitors into customers. Connect your Shopify store in minutes & try now with a free trial. Learn more about Gorgias
The highest-rated live chat specifically DESIGNED FOR SHOPIFY (fully integrates with Magento & BigCommerce too). Gorgias isn't just chat; connect with customers in real-time on your site or over...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
ProProfs Chat helps you offer proactive support to customers, boost engagement, capture leads, identify upsell opportunities, & more. Learn more about ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can resolve issues faster, provide quick answers to queries about your products & services and assure your customers that they are around anytime they need you. ProProfs Chat will help your support teams reduce tickets,improve customer response time and satisfaction, and ultimately increase sales & ROI Learn more about ProProfs Chat
ProProfs Chat is an online live chat software that allows businesses to offer instant support to their customers and engage with their website visitors. Armed with ProProfs Chat your support team can...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Australia Local product
Help Customers, Help themselves! Elevio provides self-service support on-demand to your customers, when and where they need it. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the same questions? Create and deliver in-app contextual helpers and hotspots before your customers ask the same questions. Deflect, on average, 23% of support tickets. Leaving your team to focus on more complex customer questions. Learn more about elevio
Elevio enables teams to deliver contextual knowledge to customers, support agents and internal teams. We assist in delivering over 16 Million answers per month for 500+ companies Answering the...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
PHP Live! is a PHP and MySQL powered live chat solution for websites. Learn more about PHP Live!
PHP Live! is a PHP and MySQL powered live chat solution for websites. We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that can be installed on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes. Learn more about PHP Live!
PHP Live! is a PHP and MySQL powered live chat solution for websites. We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
REVE Chat is a multi-channel live chat software that provides instant assistance to customers for better sales and support. Learn more about REVE Chat
REVE Chat is a multi-channel cloud-based live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto Triggers. Learn more about REVE Chat
REVE Chat is a multi-channel cloud-based live chat software that provides instant assistance to your website visitors for better customer service and boosts sales conversions. Businesses can...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Set up live chat on your website in just 5 minutes. Talk to your website visitors from your PC, tablet or mobile phone. Increase sales! Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the main points - increasing sales and improving customer support. The HelpOnClick Live Chat software includes the following main features: Real-time traffic monitoring Virtual chat agent Customizable icons and texts Integration with Facebook Integration with major CRM, CMS, Help Desk systems Learn more about HelpOnClick
HelpOnClick team does its best to create the software that helps merchants easily talk to their website visitors. Simple and intuitive live chat and help desk allow customers to concentrate on the...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The secret weapon to mastering customer service, Chat Desk helps reduce overheads, increase ROI, and keep customers happy. Learn more about Clickatell
Customer service does not have to be a headache. There is a way to take control and deliver seamless customer service around the clock. With Clickatell’s Chat Desk, you can increase your agents’ productivity and efficiency while at the same time reducing costs. In short, this helps you resolve queries lightning fast with none of the frustration and waiting that a traditional phone call brings! Start mastering customer service with Chat Desk today. Learn more about Clickatell
Customer service does not have to be a headache. There is a way to take control and deliver seamless customer service around the clock. With Clickatell’s Chat Desk, you can increase your agents’...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Everyday Toolkit for Slack is a collection of time-saving productivity micro-apps to perform common universal tasks in Slack. Learn more about Everyday Toolkit
Everyday Toolkit for Slack is a collection of time-saving productivity apps to perform common universal tasks in Slack. Why switch to a browser if you can stay in Slack? Find: look up word definitions and synonyms and find and share Google images, royalty-free images and GIFs. Calculate: calculators and converters for currencies, metrics, percentages and time zones, and word and character counters. Generate: tools to create secure passwords, placeholder text and random numbers and words. Learn more about Everyday Toolkit
Everyday Toolkit for Slack is a collection of time-saving productivity apps to perform common universal tasks in Slack. Why switch to a browser if you can stay in Slack? Find: look up word definition...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based solution that assists with customer communications through business interactions, automation, messaging and more.
Messaging app that enables real time customer communications for small businesses.
Messaging app that enables real time customer communications for small businesses.

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Freshdesk is an easy-to-use customer service software that helps over 40,000 businesses worldwide create stellar customer experiences.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues across channels effortlessly. With Freshdesk, you can also automate workflows, offer convenient self-service options, manage SLAs, and generate reports. Freshdesk is used by over 40,000 customers, including Bridgestone, HP, Harvard University, and DHL.
Freshdesk is a cloud-based helpdesk system that offers powerful solutions for customer service. Freshdesk unifies conversations from email, phone, web, chat, and social, and helps you resolve issues...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Build better customer relationships with the #1-rated Business Messenger.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. The world's most successful companies, like Atlassian, Shopify, and New Relic use Intercom to deliver conversational customer experiences through chat, bots, and personalized messaging.
Intercom is a Conversational Relationship Platform (CRP). With Intercom, you can build better customer relationships through personalized, messenger-based experiences across the customer journey. T...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The worlds #1 customer service platform, empowers every service employee with the innovative tools, and unified data.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools. Embed real-time support on your website and in your apps with Chat. Start personalized live chats, in-app or online, with your customers based on how they're using your site. Deliver chat around the globe with multilingual support. And scale your customer support with AI-powered chatbots that help answer routine asks.
Service Cloud, the world's #1 customer service platform, empowers every service employee from the contact center to the field with the innovative tools. Embed real-time support on your website and in...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Beautiful Live chat solution with CRM and Help Desk integration and powerful reporting capabilities. GDPR Ready and Accessible. API.
Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education choose Olark. Add an Olark chat box to your site and start helping more customers and closing more sales. Olark integrates with a number of CRM, eCommerce and Help Desk platforms to provide you with automation, chatbots, and key customer insights. GDPR Ready, WCAG 2.1 AA Accessible, and NIST 800-53
Olark Live Chat is the easiest way to add live chat to your website. Over 40,000 organizations including small businesses, large businesses, non-profits, government entities, and higher education...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers.
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites to get in touch through friendly, targeted auto-messages. Its much easier for them to send you a quick instant message than to send a formal, stuffy email from a contacts page. Reply from the agent dashboard in your browser, desktop app or mobile app and we'll make sure it gets delivered.
Modern live chat and messaging solution designed to facilitate personal communication between companies and their customers. Chatra welcomes potential buyers with the faces of your team and invites...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Chat in real-time with customers and prospects while they are on your website and generate leads.
Chat in real-time with customers and prospects while they are on your website. Turn website visitors into customers. Designed for businesses of all sizes. Be connected with customers and prospects with BirdEye.
Chat in real-time with customers and prospects while they are on your website. Turn website visitors into customers. Designed for businesses of all sizes. Be connected with customers and prospects...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Simplifies WhatsApp communication between customers and businesses, helping them to drive growth in the messaging age.
Sirena is the solution that helps businesses get discovered, communicate, and drive growth in the messaging age. Allow every department of your company to have a unique WhatsApp line to centralize communications and track their interactions with your business. No more using a personal WhatsApp to chat with clients. Using approved templates, provide an immediate response to all inquiries from customers from any channel through WhatsApp
Sirena is the solution that helps businesses get discovered, communicate, and drive growth in the messaging age. Allow every department of your company to have a unique WhatsApp line to centralize...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Cloud-based solution that helps businesses add live chat to websites, use canned responses, share files, and more.
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share information with visitors, nurture leads and deliver exceptional customer service to increase sales and improve satisfaction. We now have a 100% Free plan that includes unlimited users and unlimited chats for up to 3 websites! What are you waiting for? Sign up and start chatting today!
Pure Chat helps small and mid-sized organizations engage their website visitors with our powerful, easy-to-use live chat software. Use Pure Chat throughout the entire customer journey to share...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Smartsupp is a FREE Live chat with video recordings made for your website.
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 284 000 users worldwide. Take advantage of our advanced features like automatic messages, visitor recording or detailed statistics. Your customers are browsing your website right now. Create a FREE FOREVER account and start chatting with them today.
Smartsupp Live chat enables you to start a personal conversation with your website visitors and turn them into happy customers. We are one of the most popular live chat with 284 000 users worldwide....

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.
Chat tool for connecting with customers through a mobile app or on your website. Supports chat history and performance analytics.

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Tidio merges live chat and chatbots in one tool to help you skyrocket your sales and level of customer service.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while also creating a boost in sales and satisfaction by engaging visitors in real-time. Additionally, this product is available on-the-go with iOS and Android features to keep your customer conversations fluid across all devices.
Tidio is a communicator for businesses that keeps live chat, chatbots, Messenger and e-mail in one place. This software cuts down on the time that it takes to communicate with your customers while...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
The enterprise phone system with superpowers - cloud PBX with video conferencing, call pop, mobile app, call recording, and more.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers. The platform brings all communication channels voice, video, collaboration, SMS, chat, and surveys together in one place. This helps businesses access the information they need to drive business results. Intelligence and automation are built in, so you can focus on helping customers.
Nextiva is a platform that brings communications together with business applications, intelligence, and automation. This helps businesses communicate and build deeper connections with their customers....

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Kayako Live Chat Software instantly connects with customers to Reduce Response Rates and Connect Times. See a Free Demo + Test Trial!
Kayako Live Chat Software improves your client services by reducing response rates with quicker connect times. Request a Demo and see how Kayako works for you. Save money and Instantly respond to customers with personalized interactions. Kayako scales our support and pricing to grow your business. Simple set-up and integration for a customized client-service software experience. Kayako connects the Live Chat dots and effortlessly unifies customer service across chat, social, email & phone
Kayako Live Chat Software improves your client services by reducing response rates with quicker connect times. Request a Demo and see how Kayako works for you. Save money and Instantly respond to...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Drift’s Revenue Acceleration platform unifies GTM teams and delivers personalized customer experiences so you can grow revenue faster.
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies build trust and grow revenue faster. More than 50,000 businesses use Drift to align go-to-market teams on a single platform to deliver a unifed customer experience. Using the combination of Drift's patented AI technology and human engagement, people are free to have a conversation with a business at any time, on their terms. Schedule a free demo
Drift is the Revenue Acceleration platform that uses Conversational Marketing and Conversational Sales to help companies build trust and grow revenue faster. More than 50,000 businesses use Drift to...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
SMS texting and live chat for business has never been easier than with Avochato's solutions for teams, marketers and contact centers.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in minutes to text your prospects, customers, or staff. Segment, import, and broadcast to your contacts to scale your teams communications. Avochato integrates with platforms such as Salesforce, Slack, MS Teams, and Zapier. Enable prospects to text you from a Google Ad with the AdWords API integration.
SMS texting and live chat has never been easier than with Avochato's solutions for teams, marketers and contact centers. With no programming required, you can setup your Avochato phone number in...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
Rocket.Chat brings data protection into every conversation.
Talk to visitors and customers in one place, regardless of how they connect with you. Rocket.Chat provides one team inbox for all client communication, enabling companies to support customers on their favorite channels: Email, Messenger, Twitter, Whatsapp, SMS & LiveChat. Combine all messages across channels on Rocket.Chat.
Talk to visitors and customers in one place, regardless of how they connect with you. Rocket.Chat provides one team inbox for all client communication, enabling companies to support customers on...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
UJET is modern cloud contact center software company with leading innovation in customer support on the web, phone and mobile apps.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone technology for a superior customer and agent experience. The UJET platform delights end-users with anytime, anywhere access and elevates agent performance through context-aware solutions for voice, chat, image, video, and text. The UJET platform is enterprise-grade, SOC2 Type II and HIPAA compliant.
UJET is an enterprise-grade platform, ideal for companies with 50+ agents, that provides modern cloud contact center software with phone, chat and in-app support and leading innovation in smartphone...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking
SnapEngage is an enterprise, dedicated chat solution that enables sales and customer service teams to convert leads and engage clients.
Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates and improves customer satisfaction for sales and customer service teams. SnapEngage meets advanced security and privacy requirements, and offers omnichannel capabilities and native integrations with popular CRMs and Help Desks. We're committed to long-term success with award-winning customer support, professional services, and personalized training.
Drive proven results for your business with SnapEngage. Our dedicated enterprise website chat and bots solutions increase website conversion rates and improves customer satisfaction for sales and...

Features

  • Proactive Chat
  • Canned Responses
  • Offline Form
  • Transfers/Routing
  • Third Party Integrations
  • Geotargeting
  • Website Visitor Tracking

Live Chat Software Buyers Guide

Live chat software augments customer support, lead generation, and customer engagement by allowing businesses to interact with customers in real time through a chat-based conversational UI (user-interface).

There are two types of live chat systems:

  • Widgets: Conversational interfaces that can be integrated into existing websites
  • Standalone solutions: Software solutions that include a wider range of features, such as interaction tracking, and response rate and conversion rates tracking

The benefits of live chat programme

  • Improved sales conversions: Live chat software accelerates the sales process as customer queries related to a product or service are addressed in real time, translating into faster checkout and increased sales volume.
  • Reduced cost of customer support: Traditional methods of customer support through phone and email often prove expensive and inefficient, as agents can handle only one customer query at a time. Live chat programme allows agents to respond to multiple queries at a time.
  • Inspiration for new products and services: In this age of fierce competition and evolving customer needs, small businesses need to keep an eye on new innovations, ideas, and areas for improvement. A live chat programme provides businesses with a log of customer enquiries, complaints, requests and suggestions, which can be analysed to come up with new ideas for their products and services.

Typical features of live chat software

  • Customised branding: Enables users to embed business branding into the chat interface by customising different items such as pop-ups and a chat button.
  • Real-time chat: Enables real-time chat sessions between agents and customers.
  • Offline form: Captures queries on the chat interface if a customer wants to reach out outside business hours. These enquiries are forwarded to the agents' inboxes for follow-up.
  • Proactive chat: Enables agents to initiate chat sessions with online customers through a rule-based engine that flags agents if an online customer needs help.
  • Transfers/routing: Transfers a customer enquiry to other available agents if the assignee is unable to respond within a specified time.

Considerations when purchasing live chat programme

  • Mobile-responsive interface: To make the best use of a live chat programme for sales and customer support, businesses cannot afford to miss out on the customers who are using smartphones. Without a mobile-responsive interface, customers will need to use their laptop or desktop to access the live chat support.
  • Third-party integrations: Small businesses use a number of customer-facing solutions related to sales, CRM, marketing and customer support. Since each of these solutions involves customer interaction, live chat software integration can help improve engagement across each of these. For example, an email marketing integration with live chat software enables users to embed a live chat button in the body of the email, which allows people to start a text conversation directly from the email. Also, live chat software integration with a content management system allows users to add a live chat button to their website.
  • Businesses are looking for new ways to monitor agent performance: Customer agents are the cornerstone of customer-facing teams. Therefore, businesses are looking for new and more effective methods to measure agent performance. According to a Capterra report on customer service trends, businesses are moving towards "portable reviews of customer service agents". Small businesses should evaluate products that include analytics features specific to agent performance.
  • Chatbot integration with live chat software is the next big thing: Chatbots are conversational interfaces built on machine learning and artificial intelligence platforms. Live chat software, when integrated with chatbot, allows users to answer basic customer queries without involving a live chat agent, thereby improving availability and reducing cost.