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choose better software
Best-of-breed
Best-of-breed technology is an approach that is taken by businesses to customize and advance their technology stack. Instead of using a software suite that covers multiple processes within the same software, such as HR and accounting, the business seeks out the best tool or product that is geared toward a specific function that covers their needs, such as project management.
What Small and Midsize Businesses Need to Know About Best-of-breed
The best-of-breed method is typically more popular among enterprise-level businesses simply because of the costs associated with multiple licensing agreements and vendors are often too costly for SMBs with limited funds and resources. It also requires a significant amount of time and IT know-how to implement, manage, and integrate several different systems.
Related terms
- RM (Relationship Manager)
- Best-in-class
- Customer Relationship Management (CRM)
- Shared Services Or Shared Services Center
- Contact Center
- Customer Information File (CIF)
- Business Development Representative (BDR)
- Customer Relationship Management (CRM) Analytics
- Customer Experience
- Best-of-breed
- Customer Experience Management (CXM)
- Go-to-Market (GTM) Strategy
- Chatbot
- Channel Management
- Corporate Communication
- Customer Engagement Center (CEC)
- Customer Analytics
- CSS (Customer Service and Support)
- Electronic Customer Relationship Management (e-CRM)
- Voice of the Customer (VoC)
