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Who Uses LiveHelpNow?
Companies that wish to engage visitors on their website to improve customer satisfaction, loyalty, lead generation and online sales. LiveHelpNow scales to any size business from startup to enterprise.
What Is LiveHelpNow?
Leader and innovator in Help Desk Space. #1 Live Chat Software 8 years in a row by Business.com. LiveHelpNow is a customer messaging and engagement platform with a huge variety of features: Live Chat with SMS Text integration, Support Ticket Email Management, Knowledge Base, Call management and Facebook messenger integration connecting your company with customers in real time.
LiveHelpNow Details
LiveHelpNow
http://www.livehelpnow.net
Founded 2003
Compare LiveHelpNow with similar products
Starting price
Free Version
Free Trial
LiveHelpNow deployment and support
Support
- Email/Help Desk
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Windows (On-Premise)
- Linux (On-Premise)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- In Person
- Live Online
- Webinars
- Documentation
LiveHelpNow Features
Customer Service Software
- API
- Activity Tracking
- Alerts / Escalation
- Appointment Management
- Auto-Responders
- Calendar Management
- Call Center Management
- Call Routing
- Communication Management
- Contact Database
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customisable Forms
- Customizable Templates
- Data Import/Export
- Drag & Drop
- Email Management
- Employee Management
- Engagement Tracking
- Event Triggered Actions
- Inbox Management
- Knowledge Base Management
- Live Chat
- Multi-Channel Communication
- Multiple User Accounts
- Performance Management
- Performance Metrics
- Queue Management
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reporting & Statistics
- Rules-Based Workflow
- SMS Messaging
- Self Service Portal
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Virtual Assistant
- Voice Mail
- Workflow Management
Digital Magazine Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Advertising Management
- Approval Process Control
- Booking Management
- CRM
- Calendar Management
- Campaign Analytics
- Campaign Management
- Campaign Scheduling
- Cataloguing/Categorisation
- Circulation Management
- Collaboration Tools
- Content Management
- Customisable Branding
- Customizable Reports
- Customizable Templates
- Data Visualization
- Document Storage
- Drag & Drop
- Email Marketing
- Engagement Tracking
- Image Editing
- Layout & Design
- Magazines
- Mobile Access
- Monitoring
- Multi-Channel Management
- Multi-Channel Marketing
- Multi-Language
- Newsletters
- Newspapers
- Performance Metrics
- Promotions Management
- Real Time Analytics
- Reporting & Statistics
- SEO Management
- Search/Filter
- Social Media Integration
- Social Media Monitoring
- Social Promotion
- Subscription Management
- Tagging
- Template Management
- Third Party Integrations
- Visual Analytics
- Website Analytics
- Workflow Management
Help Desk Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Automated Routing
- CRM
- Call Center Management
- Chat/Messaging
- Client Portal
- Customer Database
- Customer History
- Customisable Branding
- Customisable Forms
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Storage
- Email Management
- Email Templates
- Feedback Management
- Help Desk Management
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Network Monitoring
- Performance Metrics
- Prioritization
- Real Time Notifications
- Real-Time Chat
- Remote Access/Control
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Third Party Integrations
- Ticket Management
- Workflow Configuration
- Workflow Management
Knowledge Base Software
- API
- Alerts/Notifications
- Cataloguing/Categorisation
- Chatbot
- Collaboration Tools
- Commenting/Notes
- Content Library
- Customisable Branding
- Customizable Templates
- Dashboard
- Document Storage
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- Full Text Search
- Knowledge Management
- Live Chat
- Mobile Alerts
- Mobile Interface
- Multi-Language
- Online Forums
- Pre-built Templates
- Real Time Notifications
- Real Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Rich Text Editor
- SEO Management
- Self Service Portal
- Social Media Integration
- Templates
- Text Editing
- Third Party Integrations
- User Management
- WYSIWYG Editor
- Web Notifications
- Website Integration
- Widgets
- Wiki
Live Chat Software
- @mentions
- API
- Activity Dashboard
- Activity Tracking
- Auto-Responders
- CRM
- Calendar Management
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management
- Content Management
- Customer History
- Customisable Branding
- Document Storage
- Drag & Drop
- Email Management
- File Management
- File Sharing
- File Transfer
- Geotargeting
- Interaction Tracking
- Live Chat
- Meeting Management
- Mobile Access
- Monitoring
- Multi-Channel Communication
- Offline Form
- Proactive Chat
- Progress Tracking
- Real Time Analytics
- Real Time Monitoring
- Real Time Notifications
- Real-time Consumer-facing Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Tagging
- Task Progress Tracking
- Task Scheduling
- Third Party Integrations
- Transcripts/Chat History
- Transfers/Routing
- Video Conferencing
- Website Visitor Tracking
- Workflow Management
LiveHelpNow Alternatives
More LiveHelpNow alternatives
LiveHelpNow Reviews
Read all reviewsOverall rating
Average score
David H.
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Overall Rating
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Value for Money
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 18/06/2018
"It has been good, but i have recently noticed less down time with the program than before."
Comments: Use it to communicate to my customer via chat, help them with their orders, or questions.
Pros: How easy it is to use, the info it give us about the customer, and how the chat boxes are easy for the customer to read and use
Cons: Wished they made the software for Imac computer systems. I hate to have a extra chrome tab open and accidentally close it when working on my website and i close the chat out. Needs to have a Imac software like it is available for the Windows OS
Vendor Response
by LiveHelpNow on 09/04/2019
Hello David,
Thank you for your review!
Just a quick note that our newest app is available in the Mac App Store:
https://itunes.apple.com/us/app/livehelpnow/id684840931?mt=12
Thank you,
LiveHelpNow crew
- Reviewer Source
- Reviewed on 18/06/2018
Mark W.
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Overall Rating
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Likelihood to RecommendUnrated
- Reviewer Source
- Reviewed on 31/01/2018
"Best economical chat app in the market"
Pros: Few years back I ran into an issue when if no agent in a department was not logged in, the depart would should up in the chat window. Client wanted to remove that department completely when agents in that department was not logged in. After digging and trials, I discovered LiveHelpNow and stayed with them. This system also provides full analytics (similar to Google Analytics). I uses this often to compare with Google.
Cons: Wish, the welcome chat window was visually customizable similar to modern chat system. Currently it only allows me to choose one option.
Vendor Response
by LiveHelpNow on 01/02/2018
Hello Mark,
Thank you so much for the kind feedback!
A few months back we released an embedded chat window, which no longer presents chat as a popup window which your account is currently using but rather as an overlay within your website giving you literally unlimited options in customization.
Hope you will check it out in Admin Panel>Chat system->Installation>Embedded
Again,
thank you for being a loyal client! Much appreciated!
LiveHelpNow team
- Reviewer Source
- Reviewed on 31/01/2018
Verified Reviewer
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Overall Rating
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 03/05/2019
"Basic chat client, affordable price, but a lot to be desired"
Pros: Very affordable solution if you are just looking for the basics in a chat client.
Cons: Platform seems out of date both in regards to UI and features offered. Many competitors are starting to offer services with chat bot functionality and great integration with Salesforce. Admin Panel/UI is clunky, out-of-date and not intuitive.
Vendor Response
by LiveHelpNow on 06/05/2019
Very sorry to hear such a low opinion on the LiveHelpNow suite.
Not sure if you tested the platform fully.
We would be happy to schedule a full private demo.
We do have a very sophisticate Chat Bot:
https://www.livehelpnow.net/live-help-bot
We also offer state-of-the-art integration with SalesForce and tens of other CRM systems.
LiveHelpNow has always been an innovator in the help desk space with many features we are holding a patent for such as Whisper technology.
Here are just some of the features that differentiate LiveHelpNow from other help desk platforms:
Accept chat over SMS (customers can text for support!)
Secure forms (transmit highly confidential information such as credit cards, PHI info, order info) right within chat or email!
Omnichannel. Integrated Chat, SMS, Ticket, Call and Knowledge management (provide customers with all channels of support from one system)!
Chat Bot, Instant Language translation,Auto tagging, and more.
Is it possible you missed those?
- Reviewer Source
- Reviewed on 03/05/2019
Verified Reviewer
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 24/09/2018
"Easy to customize to suit your needs!"
Comments: More bang for your buck than any other program I researched or used. They truly care about their customers and maintain a "make it personal" attitude.
Pros: We switched from a much bigger chat platform after doing research on other options. LHN is so easy to use and customize it's remarkable. Their service is top notch and if you are needing a feature they don't have, they will work to make the solution possible for you in the near future. Reporting features are excellent.
Cons: We have tried to do some intricate routing to different departments including different levels within a department. It hasn't been the easiest, but i'll admit, the request was very complex.
- Reviewer Source
- Reviewed on 24/09/2018
Verified Reviewer
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Likelihood to Recommend
- Reviewer Source
- Reviewed on 14/06/2018
"User friendly and a good quality software"
Comments: Well it makes my job easier especially the option to chat in different languages.
Pros: It is easy to use and I have not encountered major issues when using the live chat software. I had an issue once and when I asked for support, they immediately got back to me and we trouble shot the issue and we were able to resolve it.
Cons: The interface is just so simple and it sometimes monotonous to look at it everyday. I hope you can change skins or the interface of the software.
- Reviewer Source
- Reviewed on 14/06/2018
