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What Is athenaOne?

athenaOne organizes the moment of care, performs administrative and quality services to ensure full payment, and tracks all physician orders so doctors can focus on what they do best. Deliver high quality care. With athenaOne, Doctors benefit from continuous access to the best practices of the nation’s largest clinical network, the most up-to-date and extensive quality rules and industry guidelines, and 24/7 support.

Who Uses athenaOne?

physicians, physician executives, clinical managers, practice managers, office administrators, healthcare executives, c-levels, hospital administrators, nurse practitioners, physician assistants

athenaOne Software - Patient history
athenaOne Software - Measure and record details
athenaOne Software - Patient vitals
athenaOne Software - Keep up with patient allergies and medications
athenaOne Software - Black box warnings

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Reviews of athenaOne

Average score

Overall
3.8
Ease of Use
3.8
Customer Service
3.6
Features
3.8
Value for Money
3.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Karissa Faye
Karissa Faye
BSN in US
Verified LinkedIn User
Health, Wellness & Fitness, 5,001–10,000 Employees
Used the Software for: 6-12 months
Reviewer Source

easy to use

5.0 2 years ago

Comments: I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.

Pros:

It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.

Cons:

The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.

Deborah
Family Nurse Practitioner in US
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

I got my weekends back!

4.0 5 months ago

Comments: Amazing...I have no plans to change at this time as Athena provides me with the best EHR experience I have had in many years!

Pros:

Athena saves me so much time in the day to day operations of patient care and office management. So many features have been set up to same time for providers that many of the task are a few clicks! Like prescribing, referrals, encounter plans and faxing directly from the EHR. And so much of the patient check in, appointment reminders, result notification and scheduling is automated which helps as I am one provider practice without staff.

Cons:

I wish there were more areas of customization to allow for more unique practice set ups as my practice is boutique. There are tons of areas where you can customize but some of the patient facing messaging is hard coded and I would like to see those areas gain more options for customization. Additionally, I would like better communication and prioritization transparency about fixing coding bugs that impact Athena's capabilities.

Joelle
CCMA in US
Medical Practice, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Perspective from a Medical Assistant

4.0 last month New

Comments: Overall I have enjoyed my use and time with AthenaHealth. I truly appreciated the in depth knowledge the trainers provided, and the time they spent with us following training to ensure we had all of our bases covered.

Pros:

As a CCMA I am accessing the EMR before, during and often after each visit. I have done everything from prior auths, RX refills, procedure documentation, clinic check-in, injections documentation, and so much more through Athena. I find that I can easily maneuver, document, update and communicate ia Athena systems. I appreciate the adequate training we received through Athena reps, and enjoy the flow of working in the system with ease and fluidity.

Cons:

Rarely, the system will not have the correct or specific code or med I am looking for. The database is wide and as a large offering, however, on a rare occasion i have to improvise.

Verified Reviewer
Verified LinkedIn User
Hospital & Health Care, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Report Data is NOT true data

2.0 5 years ago

Comments: Overall experience is one of much dislike to having to "vote" to get improvements. If they wanted to build a practice customizable EMR, they missed the mark gravely. Changes happened in November to the UDS reporting capability. Reports for clinical data were a mess, unreasonable, and horribly incorrect. They need much help with writing the logic in their reporting criteria.

Pros:

Facesheet shows all of the pertinent information on each patient before an encounter is open. AS LONG AS the clinical staff have updated the chart correctly.

Cons:

I am stating this as a personal opinion that does not represent my present or past employer. I have used this EMR for FIVE (5) years in front office. back office, management, and reports. There are too many workarounds for the providers and support staff. Their logic in reports is insane. Data does not pull accurately, so charts have to be manually checked to see if a measure is actually satisfied. Calling the CSC in FIVE years, has resulted in ONE (1) helpful specialist, the others always have to put in a further review case, which never gets answered logically. I ask specifics and am given back elusive answers that leave me feeling inept, and I know it is this system, not my experience or understanding. ACO and UDS reporting is LOGICAL. The number of patients in a measure, like tobacco screening and cessation, is the denominator. The number of patients that have been screened for use and cessation education is the numerator. Easy to understand. Except Athena report logic doesn't pull accurate data. I have had to manually look at charts to see if the work was done by the clinical staff and change my data reporting that way before I report it out, and as of yesterday, out of 564 charts that "need data" in this report, 75 out of 100 satisfied the measure within the chart but not within the report. This is one example of the problems with the Athena logic, and why I would never recommend this to any FQHC that needs to report data to CCPM, ACO or HRSA.

Ben
Pharmacy Tech in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

AthenaOne

5.0 2 months ago

Comments: We really like AthenaOne and are learning new things about it monthly. It is convenient and easy to use once you learn it. There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way.

Pros:

I like that AthenaOne is easy to learn and once you can navigate the different fields, you can know everything that you need to know about our patients.

Cons:

AthenaOne has a lot of different fields and functions that are available. Learning everything there is to know and how they can help with your practice is almost a full-time job.