Who Uses This Software?

Web-based and on-premise platform that helps businesses of all sizes with workflow automation, geocoding, spatial mapping, collaboration, workforce routing, data management, remote sensing and more.

Average Ratings

276 reviews
  • Overall 4.5 / 5
  • Ease of Use 4 / 5
  • Customer Service 4 / 5
  • Features 4.5 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial Yes
  • Deployment Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • ESRI
  • http://www.esri.com

About ArcGIS

Integrated collection of GIS software products; provides a standards-based platform for spatial analysis, data management, and mapping.

ArcGIS Features

  • Chatbot
  • For Healthcare
  • For Sales
  • For eCommerce
  • Multi-Language
  • Predictive Analytics
  • Process/Workflow Automation
  • Virtual Personal Assistant (VPA)
  • 3D Imagery
  • Census Data Integration
  • Color Coding
  • Geocoding
  • Image Exporting
  • Image Management
  • Internet Mapping
  • Interoperability
  • Labeling
  • Map Creation
  • Map Sharing
  • Spatial Analysis
  • Case Management
  • Certification Management
  • Court Management Integration
  • Crime Scene Management
  • Criminal Database
  • Dispatching
  • Evidence Management
  • Field Reporting
  • Incident Mapping
  • Internal Affairs Administration
  • Investigation Management
  • Scheduling
  • Behavioral Analytics
  • Data Visualization
  • Demographic Data
  • Geocoding
  • Geofencing
  • Location Tracking
  • Predictive Analytics
  • Trade Area Analysis
  • Deep Learning
  • ML Algorithm Library
  • Model Training
  • NLP
  • Predictive Modeling
  • Statistical / Mathematical Tools
  • Templates
  • Visualization
  • Billing & Invoicing
  • Dispatch Management
  • Driver Data
  • Driver Logs
  • Fixed Route Management
  • Mileage Tracking
  • Multiple Route Support
  • Paratransit Management
  • Routing
  • Scheduling
  • Billing & Invoicing
  • Compliance Management
  • Contract Management
  • Customer Database
  • Document Management
  • Equipment Maintenance
  • Fixed Asset Management
  • Job Costing
  • Project Management
  • Service Request Management
  • Work Order Management

ArcGIS Most Helpful Reviews

Leader of the Pack

Reviewed on 17/08/2019
Joseph L.
Biologist
Environmental Services, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I've regularly used ArcGIS since it was ArcView 3.1, for about 20 years I guess.

Pros: ArcGIS leads the pack with functional tools like ArcMap, one of its most popular in spatial analysis. The tool-pack within ArcMAP allows users to convert layers to new formats, analyze data using a several geoprocessing tools, merge layers together and truly begin understanding landscape patterns. It has also been used to help forecast or predict after filtering layers or attributes within a layer to learn a unique set of characteristics that predict occurrence of a species or phenomenon, such as bank erosion. With the software, the user can subscribe to ESRI news to learn more about the broad applications of the product. And because it is so widely known, users can easily find tutorials and classes to learn the product. Recently I sought help from customer support and I will say, they are relentless at helping to diagnose the problem.

Cons: There are a lot of competitors for ArcGIS, though none seem to do everything that ArcGIS does. Rather than spending time waiting for the software to open, recognize our network license, and load the base maps, I can usually find an answer to my question using Google Earth or something similar. The high level of functionality comes at a cost. In addition to the memory hungry aspects of ESRI, the user interface can be a little intimidating. There are many tools and ways to layout the interface. Sometimes it can be confusing to know where the tools are and how to access them. While the interface is customizable in some ways, the geoprocessing tools cannot be added to the interface (or I haven't figured out how) and toolbars need to be loaded each time. For example, when I'm creating a shape file, I have to continuously ask the software to open the window for creating features. I'm sure this is great for some people who don't like machine learning or having their computer assume too much of their needs. But for me, I love that and would really like to see some of these customizable elements become more user friendly. Not only would that make things a bit more efficient on my end, but it might also make the experience less daunting or confusing.

GIS and what are the benefits of ARCGIS-ESRI suite of Tools

Reviewed on 18/04/2019
Venkatasivaram P.
GIS QA SPECIALIST
Civil Engineering, 13-50 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Amazing Worked for companies in India, USA, then back for Government clients in India, Oman, Dubai, europe and likewise. All the best with your search for a good GIS software.

Pros: ESRI, Thank you since 1980s, ESRI has been a terrific performer, in Geospatial, Geotechnical, Geology, Government, Utilities, Transportation and Logistics, IT enablement. 1. ESRI is a high-end solutions and capabilities provider, their software can handle all kinds of requirements in LBS, Spatial Statistics, Data mining with GIS, Market Research with GIS, Geodatabases and likewise.
2. Pros in Information Technology world are primarily ArcPy, GIS consulting solutions for IT companies, main competitors Hexgon, General electric and others like IDRSI, ERDAS, SICAD, Transcad, Open gis platforms like Quantum GIS are weak and not customer specific.
3. Return on Investment, ROI from ArcGIS, ArcMap, ArcCatalog, ArcToolbox, ArcLogistics and solutions is good. Customization is excellent, their data models and work is exemplary in GIS world.
4. Licensing for Govt, Utilities, others is pricy as one would expect, but what can one do, customer support is good. Licensing is a major con.
5. GIS from ESRI-America is the dream for the Geographers, Engineers and other geospatial professionals to work with. ESRI internships all around the world. Also, it is used by Planners, Urban etc.

Cons: Major Con: 1. ESRI is offering startups a free licensing for using it for GIS startups for one year. not enough.
2. Major con is license and training cost for young graduates around the world.

The most complete and efficient tool for making maps, vector layers or raster

Reviewed on 07/06/2018
Francis carolina L.
Community Manager
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: ArcGIS is a system with which people can work with on-line maps and related geographic information. With ArcGIS you can create many different types of maps. The most interesting of all are the interactive intelligent maps that show, integrate and synthesize complete layers of geographic and descriptive information of diverse origins. These ArcGIS maps provide an interactive window through which you can view, explore and analyze this information.

Pros: What I like most about this software is the ease with which you can create maps or design final maps better known as layout. Unlike other similar software, Arcgis simplifies the process, in addition to providing aestheticity and harmony in the scale of colors and labeling of toponyms. In addition, the work with ArcGIS encourages the use of geographic databases (geodatabases) in the management of our data. With the way to create projects in arcgis, not only allows us to store the styles and properties applied to the layer in the project, but creates a geodatabase associated with it in which we can physically include the layers that we use as Feature Class. Although we can also add a previous geodatabase to the project, as it used to be done a long time ago.

Cons: Arcgis licenses are expensive. It was not always possible to count on the availability of ESRI products for acrgis. In addition, it is not very versatile in the consumption of data, that is, a different protocol must be applied to open each file according to its type. Likewise, with the Open Geospatial Consortium (OGC) services connection, it is necessary to download and install the Data Interoperability extension, unlike other softwares that this process refers to one clicks.

ArcGIS is a leading tool for managing, analyzing, creating and integrating geological/spatial data

Reviewed on 23/04/2018
Israel jose A.
Hydraulic Engineer, MSc Geological Engineering (Oil and Gas prospecting)
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Built using standards such as COM, XML, and SQL, ArcGIS can be easily integrated with the structure of the information system and data of any organization or individual. Given that GIS extends to new applications and new user communities, ArcGIS also solves the challenges of offering and receiving data and related GIS services to users around the world. The versatility and easy to use allows ArcGIS to be used in a variety of areas: from land cadastre, geodesy, cartography, geography, and telecommunications, to geology, ecology, management of water resources and subsoil, oil and gas industry, and even remote sensing. Its technology of Geodatabase allows you to effectively store heterogeneous data and easily use them in complex projects and systems. In the geodatabase, users can define rules and relationships within the repository that define the behavior of spatially interconnected geographic (or geological) objects and object classes and ensure data integrity. With the help of ArcGIS it is possible to prepare qualitative cartographic products with all necessary elements of marginal design. Also, you can quickly create a realistic virtual 3D scene based on spatial data, using digital terrain models. With a lot of possibilities for processing of both raster and vector data, and its strong functions for map algebra, editing, and spatial analysis, together with the latest data models and control make the ArcGIS family of software products ones of the leaders among GIS software.

Cons: I have been using ArcGIS for almost 10 years and I can testify that this software is difficult to study, a very complex program for a simple user, the program is only for those who take the professional level, so, to exploit the full potential of ArcGIS (for example processing of multispectral and hyperspectral images, geostatistical studies and so on) you need to dedicate time, endless hours of study. Other con that I see, is the high price taking into account the purchase of any additional modules, it is a very expensive program, but, once and again, the potential is almost limitless once you get to dominate all its functionalities.

ArcGIS, the most advanced GIS tool so far

Reviewed on 26/02/2018
Howard D.
Analista
Used the Software for: 1+ year
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: With ArcGIS I have worked in multiple academic and work exercises, calculating risk indices for loads in the hydrographic basins, housing in inadequate areas, public services coverage in small population centers.
I have built models to perform analyzes in several areas simultaneously, saving money and time. we have saved on editing and publication of thematic maps.
we built more than 100 geodatabase which has guaranteed the maintenance of consolidated databases, which we have shared with other planner users of the worked areas.
In particular it is the best vector software with which I have worked

Pros: ArcGis has developed multiple tools, adapted to the requirements of the users, ranging from the capture of data by means of GPS, remote sensors to a simple load by address of the property, the ESRI developments go from the PC to the data management online through ArcGIS online.
The tools for calculating variables, buffer, interconnection, management of geographic projections, selection by attribute, by spatial location, inside or outside the defined polygon, pattern analysis, data conversion with other programs are CAD or GIS. Stresses the fact that the tools were designed with the collaboration of many scientists in the area of geo-statistics such as L. Anselin, P. Zandbergen, D Mcleod, among others.
ArcGIS presents the innovation of managing a compilation of data in Geodatabase, which facilitates the management of files, regardless of the raster or vector format, without corruption or loss of components that can alter the performance of the final display of .mxd files
ArcGIS online empowers researchers to share data through the ESRI data server, sharing cartographic databases that, in some places in the world where the culture of geographic data is deficient, are therefore highly needed.
The design of maps is ArcGIs is very simple with the tools of workflow by means of modelBuilder and the handling of the Layout and the ways of making thematic maps and 3D representations is amazing.

Cons: ArcGIS only works on the Windows system, it is a proprietary software in which you must cancel the license according to the requirements that the project requires, the company or institution where you work, it can be expensive or very expensive if you choose to have all the software extensions . It has a free trial version for 30 days. You need a high performance team for the management of powerful databases, the manipulation of 3D data or satellite images processed in this environment. Its strength is the handling of vector data, the modules for the plot data do not present a wide development

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