15 years helping Australian businesses
choose better software

What Is The Mortgage Office?

The Mortgage Office is the most trusted and highest-ranked lending platform in the US and Canada. Popular features include borrower/lender portals, online payments, text alerts, document scanning, Quickbooks interface, one-click imports/exports, ACH/EFT, complete investor management including fractionalized loans, three different mortgage pool modules, gorgeous reports and so much more. Desktop or in the Cloud; the preferred system for Private lenders, non-profits, and municipalities.

Who Uses The Mortgage Office?

Hard-Money Lenders, Loan Servicers, Note Servicers, Cities, Counties, Municipalities, Banks, Credit Unions, Indian Tribes, Private Lenders, Franchisors, Universities and more.

Where can The Mortgage Office be deployed?

Cloud-based
On-premises

About the vendor

  • Applied Business Software
  • Founded in 1978

The Mortgage Office support

  • Phone Support
  • Chat

Countries available

Argentina, Australia, Canada, Israel, Spain and 2 others

Languages

English

The Mortgage Office pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

The Mortgage Office does not have a free version and does not offer a free trial.

About the vendor

  • Applied Business Software
  • Founded in 1978

The Mortgage Office support

  • Phone Support
  • Chat

Countries available

Argentina, Australia, Canada, Israel, Spain and 2 others

Languages

English

The Mortgage Office videos and images

The Mortgage Office Software - Service many types of loans: Conventional, Commercial, Construction, ARMs, HELOCs, GTM, Rehab, Auto, Equipment, and more...
View 2 more
The Mortgage Office video
The Mortgage Office Software - Service many types of loans: Conventional, Commercial, Construction, ARMs, HELOCs, GTM, Rehab, Auto, Equipment, and more...

Features of The Mortgage Office

  • Accounting
  • Amortization Schedule
  • Audit Trail
  • Automated Decisioning/Underwriting
  • Automatic Funds Distribution
  • Borrower Management
  • Cash Flow Management
  • Client Database
  • Client Portal
  • Collateral Tracking
  • Compliance Management
  • Contact Management
  • Customer Management
  • Dashboard
  • Data Import/Export
  • Document Management
  • Escrow Management
  • Investor Management
  • Lead Management
  • Loan Portfolio Management
  • Online Applications
  • Payment Collection
  • Pipeline Management
  • Pre-Qualification
  • Reporting/Analytics
  • Third-Party Integrations
  • Workflow Management

Alternatives to The Mortgage Office

North American private lenders, Mortgage Automator is the most advanced end-to-end loan origination and servicing software for you.
Mortgage, Simple interest, Rule of 78, Revolving credit, Bi-Weekly, and other methods of interest calculation.
LoanPro is the only scalable API-first, modern lending platform that drives lenders towards innovation, efficiency, and security.
Automates commercial loan servicing—e.g., payment processing, investor reporting/accounting—for multi-family, CRE, construction loans.
Deals with the most complex of issues relating to the servicing of loans and fully automates loan collections.
Enterprise-grade loan software that allows you to launch new loan product lines, enter new markets, and automate routine tasks.
Bring together CRM apps for sales, service, marketing, commerce, AI, and more in one integrated solution.
Manages data for MICs by integrating corporate data of all relevant contact information, mortgage details and calculations.
LOAN SERVICING SOFT is the most advanced Loan Servicing Software on the market! Features: Automated Billing, ACH Electronic Payments..

Reviews of The Mortgage Office

Average score

Overall
4.8
Ease of Use
4.7
Customer Service
4.8
Features
4.7
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
87%
4
10%
3
3%
1
0%
Anisa
Anisa
Dealing Representative and Chief Compliance Officer in Canada
Verified LinkedIn User
Financial Services
Used the Software for: 2+ years
Reviewer Source

Long time user, first time reviewer. Stable, reliable tool. Strong support. Clean audits.

5.0 6 years ago

Comments: For what's out there, this tool works well. As far as I can see there is no holistic product that manages the lending side of a MIC, the capital side of a MIC, robust and standard accounting tasks (financial statement generation) and exempt market issuance. But this one works really well at getting me data that can be imported into the accounting system with minimal fuss and high accuracy. The more we use it and learn about it, the more time this tool creates for our MIC team.

Pros:

Really like the ability to save customize fields and save query views as spreadsheets. Really like the ability to save reports and letters as spreadsheets (or .pdfs through the platform vs. via print to .pdf menus). Good audit trails for reports, changes, statements, etc. We're now learning how to better manage dates to result in reports that balance to our accounting program -- pretty good. Would have loved to have known that sooner. Support team are on site with the company and are well informed as to how the platform works -- pretty decent turnaround time for a company on the other side of the continent. I have a healthy respect for the support team's skills and knowledge.

Cons:

Would love to have a hosted customer wiki or bulletin board where users could share tips and tricks. Would love to receive an email weekly with tips and tricks, did-you-know, or other implementation hints. Would love more information about stuff like how custom fields are added to the merge field list in custom letters -- using for years and just learned this. Tell us more about the nuances for customization and let us talk to each other and I think you'll have users for life.

Veniece
Office Manager in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Very happy with our new loan servicing software!!

5.0 6 months ago

Comments: HomesFund is very happy with the overall use, speed, and functionality of the software - and - it's in the cloud!

Pros:

Setting up was fairly easy. The customer support team has my back on a daily basis on varied topics as I continue to build out the Loan Servicing system. They get back to me quickly and with great guidance and expertise.

Cons:

Some of my uploads were not accepted; however, I'm sure there was a share of user error as part of the reason 😊

Ashlee
Accounting Specialist in US
Investment Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

One Stop Shop

5.0 7 days ago New

Pros:

TMO is easy to use and easy to understand. It is a very complex system that allows us to do many things like take payments, manage our bank loans, cut checks and plenty of more tasks that are useful in our workplace. If we run into an issue, we simply email the support team who is always quick to respond and solve our problems. The TMO support team is amazing, they are very professional and are problem solvers!

Cons:

Like any new system, it took time to understand TMO and be able to use it to its full capability, but once I got the hang of it, I could not be happier with this software. When I have spare time, I like to look around in the different tabs of TMO to find different reports or functions that could be helpful to the company; there are so many ways to utilize TMO, the possibilities are endless.

Joshua
US
Real Estate, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Great Product / Weak Service

3.0 8 years ago

Comments: The sales pitch was outstanding. If you want to get someone on the phone from the sales team, boom - they're on. The software itself has been a godsend. We were doing all of our statements on Word and Excel, and we would spend ours getting everything right. As we've grown in size (we have over $150 million in loans outstanding now), we almost had no choice to buy software to help manage the behemoth we've become. We sampled some other cheaper software, but The Mortgage Office is clearly the best one out there. That doesn't mean it's perfect - I am not a big fan of the statements the software generates. For example, on an investor statement, the "interest paid in 2016" box at the top right of the statement shows the gross interest paid. I essentially want it to show the net interest paid (interest less servicing fees). There is an option to do that, but then the statement hides the servicing fees we charge our investors. I like to be transparent and show our investor what they are getting net, but also show them the servicing fees. To get this done The Mortgage Office wanted to charge huge sums of money to customize. I am also not a big fan of the investor statements in general, there are a lot of aesthetic issues that need to be fixed, but they refuse to do it unless I pay them. Regardless of the minor issues described above, the software is good and worth the money. My biggest gripe is with customer support. When you get the support team on the phone, they are incredibly polite and knowledgeable, and always solve my problems. I would give the 5 stars if I could. The reason I am giving them 2 stars is not because of them, they are great. They are just incredibly understaffed, and I've never gotten one of them on the phone. I have to leave a message, and they rarely get back to you same day. It usually takes 24-48 hours, which is just absurd in our business. I even told one of the owners that I am willing to pay a much higher monthly fee (it's about $175 per month for service) if they could staff properly and have people pick up the phone when you call. I would seriously pay about $500/month to make this possible. I am running a $150 million business, and I need to know that I can reach someone within minutes when I have a time sensitive question. This is the reason I would most likely not recommend this product. If they can resolve this issue I would give the company all 5 stars.

Pros:

Great tool to track loans, monitor loans, produce useful reports, produce borrower statements that are accurate, produces decent lender statements, the customer service reps are very helpful and knowledgeable, the software is relatively easy to use once you really study it.

Cons:

IMPOSSIBLE TO GET CUSTOMER SUPPORT ON THE PHONE - PLEASE RAISE MONTHLY SERVICING FEE IN ORDER TO HIRE MORE STAFF. I WILL GLADLY PAY MORE IF I KNOW I CAN GET SOMEONE ON THE PHONE RIGHT AWAY TO ANSWER A TIME SENSITIVE QUESTION, AS OPPOSED TO WAITING 24-48 HOURS FOR A RESPONSE.

Johanna
Loan Services Manager in US
Investment Management, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Great Software

4.0 3 months ago

Comments: It has been good! Technical support has been wonderful.

Pros:

It's easy to navigate and they are always open for implementations.

Cons:

Does not have reports that can be customized.