AppFolio Property Manager

Who Uses AppFolio Property Manager?

Residential, student housing, commercial, community association, and mixed portfolio property managers that manage 50+ units.

What Is AppFolio Property Manager?

AppFolio provides mobile, all-in-one property management software for residential, commercial, student housing, homeowners & condo association, and mixed portfolio property managers to market, manage and scale. Ideal for growing, complex businesses, AppFolio includes features to support the modern manager: online applications and leases, owner and resident portals, online payments, built-in screening, maintenance requests, mobile inspections, bulk texting, & robust accounting and reporting.

AppFolio Property Manager Details

AppFolio

https://www.appfolioinc.com/

Founded 2006

Performance Dashboard
Online Rental Application
Online Resident Portal
RentMatch Comparison
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Online Rental Application-thumb
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AppFolio Property Manager pricing overview

AppFolio Property Manager does not have a free version but does offer a free trial. AppFolio Property Manager paid version starts at USD 250.00/month.


Starting Price

USD 250.00/month

Free Version

No

Free Trial

Yes

AppFolio Property Manager deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

AppFolio Property Manager Features

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Chapter Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Financial Management
  • Fundraising Management
  • Invoice Management
  • Jobs Board
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Newsletter Management
  • Personalization
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Integration
  • Website Management

View full list of Association Management Software

  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Audit Trail
  • Billing & Invoicing
  • Brand Management
  • CRM
  • Calendar Management
  • Cash Flow Analysis
  • Client Portal
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Critical Date Alerts
  • Customisable Branding
  • Customizable Reports
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Email Alerts
  • Expense Tracking
  • Financial Analysis
  • For Appraisers
  • For Brokers
  • For Investors & Traders
  • For Property Managers
  • Forecasting
  • Lead Management
  • Maintenance Scheduling
  • Portfolio Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Strategic Planning
  • Summary Reports
  • Task Management
  • Third Party Integrations
  • User Management
  • Vendor Management
  • Visual Analytics
  • Work Order Management
  • Workflow Management

View full list of Commercial Property Management Software

  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Applications Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customizable Templates
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Templates
  • Event Management
  • Expense Tracking
  • Fee Collection
  • File Management
  • General Ledger
  • HOA Violation Enforcement
  • Inspection Management
  • Invoice Management
  • Maintenance Scheduling
  • Member Communication
  • Member Database
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Real Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of HOA Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Audit Management
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Calendar Management
  • Comment Library
  • Commenting/Notes
  • Commercial Inspections
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Estimating
  • Forms Management
  • Freehand Sketch
  • GPS
  • Historical Reporting
  • Inspection Management
  • Mobile App
  • Offline Access
  • Payment Processing
  • Project Management
  • Real Time Data
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Residential Inspections
  • Summary Reports
  • Task Scheduling
  • Template Management
  • Templates
  • Third Party Integrations
  • Video Support
  • Workflow Management

View full list of Home Inspection Software

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Asset Management
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Client Portal
  • Commercial Leases
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Forecasting
  • General Ledger
  • Insurance Management
  • Invoice Management
  • Lease Origination
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Portfolio Management
  • Property Management
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Residential Leases
  • Retail Leases
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • User Management
  • Vendor Management
  • Work Order Management
  • Workflow Management

View full list of Lease Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Calendar Management
  • Channel Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Faculty/Staff Management
  • Financial Reporting
  • Invoice Management
  • Lead Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Vacancy Management
  • Website Management
  • Work Order Management

View full list of Property Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management Software
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Check
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Financial Management
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vacancy Management
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of Real Estate Property Management Software

AppFolio Property Manager Alternatives

More AppFolio Property Manager alternatives

AppFolio Property Manager Reviews

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.5
Customer Service 4.4
Features 4.4
Value for Money 4.4

Review software

Share your experiences with other software buyers.

Write a Review!
Benjamin B.
Executive Manager
Real Estate, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/11/2020

"Well-Rounded & Reliable"

Comments: Appfolio has world class customer service with extremely quick response time. Implementing the software was as easy as it could have been. It still takes time and effort, but it is certainly worth it to be on such a streamlined software.

Pros: I love the ability to track collections, maintenance orders, and Tenant info/documents from my smartphone. This software gives me the option to have any staff work remote as needed and still do our jobs at 100% capacity.

Cons: Appfolio does a nice job at continuing to develop better features. One area that needs improvements is the ability to do inspections. It takes forever for photos to upload while at the property and uses a ton of data. Would be nice to be able to have the inspections saved locally to the phone and then upload all at once while on WiFi. This would speed up inspections drastically. Improving inspection templates is also needed.

Vendor Response

by AppFolio on 21/04/2021

Hi Benjamin, thanks for taking the time to leave your feedback!

  • Reviewer Source 
  • Reviewed on 05/11/2020
Voner S.
CEO
Real Estate, 11-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    3 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/04/2021

"My AppFolio Experience"

Comments: We have thoroughly enjoyed using AppFolio as our Property Management software. On the first page of this review I had to select "real estate" because we actually manage numerous multi-family properties and commercial properties. It has been a pleasure to use a software that was easy, makes sense, and being able to customize things to suit your individual needs. The only negative feedback I would have, is the time you have to wait for an answer from tech support, if it is not an easy question you can get resolved on a chat. And at times, chat is not available either. That has been my most challenging thing because a lot of times, my problems come up with a time sensitive issue and I wait much longer than I would prefer. I understand there are other customers, and I get that. My past experience with tech support has never been to wait more than a few hours and at the most one day. Hopefully, that can improve because otherwise, we just love this software!!! Thank you so much for making our jobs much easier :)

Pros: It is user friendly and it makes sense! It allows you to edit and change where necessary, without a lot of headache. We all love AppFolio!

Cons: Conversions are always challenging, so that was probably the toughest part of the process when we changed from another software. Everyone was great though to work with and helping us get everything up and running.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 26/04/2021
David N.
CEO
Commercial Real Estate
Used the Software for: 2+ years
  • Overall Rating
    3.5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3.5 /5
  • Customer Support
    3.5 /5
  • Value for Money
    3.5 /5
  • Likelihood to Recommend
    5/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 16/09/2016

"Fair but far from perfect."

Pros: Cloud based. I seriously didn't like the concept of having someone else be in charge of our confidential information but being able to get information over various devises from anywhere is a huge convenience. The cost savings of not having to host the software has been huge. The software is easy to use for the most part but the accounting reports are the software's Achilles heal.

Cons: There are allot of things but for the most part it can be summed up to reports and accounting. For a software that is advertised to make life easier and streamline the process, it falls short. Reports. Very poor reports and the kicker is that they don't have a Profit and Loss Statement. WHO DOESN'T HAVE A P&L AS A STANDARD REPORT???? I also don't like the fact that you can't customize the reports. If you don't like how something is worded, too bad. You can edit it on a single report for a single owner but you cannot do a global change to all reports such as if you have a "Convenience Fee", it states it as "Mark Up". You're stuck having to manipulate single reports which takes a huge amount of time. Things that should be simple such as refunding a tenants application or other such fee are time consuming and convoluted. You'd imagine it would as simple as hitting the "refund" button which they have but by doing so it throws off your books and not only refunds the tenant but it also gives that money to the owner??? So now you have to clear up the mess by doing multiple journal entries. The same holds true for other issues. Long story short, we're spending more time dealing with accounting issues because the software did some crazy thing. When you create a support request for the item, they'll help you by saying something like "well this is how to work around this". We're trying to streamline the process to make our lives a whole lot easier, not having to double and triple check reports to make sure we're not giving more monies than we should.

Vendor Response

by Mackenzie on 27/09/2016

Hi David, thank you for sharing your experience, the customer voice is important to us! We will take an in-depth look at your reporting and accounting concerns - the new Help Center is a great resource to learn more about AppFolio in a step-by-step manner, and our customer success team works hard to ensure your success!

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 16/09/2016
Michael D.
General Manager
Real Estate, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/01/2021

"Better than expected"

Pros: The ease of use and mobile app make this software very useful for property managers. For leasing, the application and lease signing process is pretty seamless once set-up. The Online Portal is also great as it helps cut down on unnecessary emails or calls to the office. Residents can pay rent, submit requests for maintenance, and sign lease renewals all through their Online Portal. The lease renewal interface is one of my favorite features as it has really cuts down on the amount of time I spend drafting and preparing renewals. This software offers a lot and they are always pushing out updates and new features which is great.

Cons: The biggest problem is customer support. Some requests take days or weeks to hear back from someone and in property management, we typically don't have days or weeks to wait for a fix to a problem we are experiencing. However, when someone does help, they tend to always be able to resolve our problems. I would also like to see more customization to the software. Little things like being able to add my own "reasons for move-out" to the drop down when selecting a reason for a move-out. Also adding the option for management to select "preferred/available times" when entering a maintenance request for a resident. Residents have this option when submitting via the online portal, but management does not if they are entering a request on behalf of a resident. The work around is just writing it in the access notes, but that seems disconnected since user submitted requests will show the preferred times in a different section so maintenance staff may overlook it since it will be in a different spot than usual.

Vendor Response

by AppFolio on 21/04/2021

Hi Dennis, thank you for taking the time to leave a review - we appreciate your feedback.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 25/01/2021
Allison A.
CEO
Real Estate, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 05/02/2021

"Promising Software / Horrible customer service"

Comments: I could have had a great customer experience with appfolio, if they had better trained staff to answer your questions in a timely manner

Pros: I like the customization of this software. It is ideal if you manage a variety of portfolios. The dashboard and tasks menu are placed well and easy to navigate. The software uses a tab feature that allows to easily work with different tasks at a time. Excellent reporting features. Great mobile app

Cons: HORRIBLE customer service. The software is extremely robust, which will normally be a good thing. However, with that comes a lot of questions. Unfortunately only 1 out of 5 agents can help you. Most issues will have to be advanced to a senior agent . Once that happens you will have to EMAIL what your issue is or wait anywhere from 3-7 days for a scheduled phone call. So if your issue is time sensitive you are simply out of luck. I am seasoned property management professional, and I have worked with many softwares. Appfolio, by far is one of the most difficult I have worked with. There is countless steps to complete
everything. Of course that allows for a lot of customization, but understand it takes a long time to learn it.
Additionally there are promised features that don't work well. For example text messaging. You can text within the software, but there is no push notification. So if you are not inside the software or checking you email constantly, you won't know someone sent a text. So Pointless!!!. That is just one of many.
There is reason there is no free trial and they bound you to a one year contract.

Vendor Response

by AppFolio on 21/04/2021

Hi Allison, thank you for reaching out to us with your feedback. We do have a guaranteed response rate of 24-48 hours but many issues to require us to follow-up with more information is it is a more complicated accounting question. We do have a robust Help & Training center if you need assistance with accounting. We hope we can improve your experience moving forward!

  • Reviewer Source 
  • Reviewed on 05/02/2021