AppFolio Property Manager

What Is AppFolio Property Manager?

AppFolio provides powerful, easy-to-use property management software for residential, commercial, and community association property managers. Features include: a seamless mobile app, online applications and leases, owner and resident portals, online payments, built-in screening, maintenance requests, architectural reviews, mobile inspections, bulk texting/emailing, landlord insurance tracking, cash flow management, and robust accounting and reporting.

Who Uses AppFolio Property Manager?

Residential, student housing, commercial, community association, and mixed portfolio property managers that manage 50+ units.

AppFolio Property Manager Details

AppFolio

Founded in 2006

AppFolio Property Manager videos and images

AppFolio Property Manager Software - Performance Dashboard - thumbnail
AppFolio Property Manager Software - Professional Websites - thumbnail
AppFolio Property Manager Software - Online Rental Application - thumbnail
AppFolio Property Manager Software - Online Resident Portal - thumbnail
AppFolio Property Manager Software - RentMatch Comparison - thumbnail

AppFolio Property Manager Details

AppFolio

Founded in 2006

Compare AppFolio Property Manager with similar products

Starting price

USD 280.00/month
USD 50.00/month
USD 100.00/month
USD 49.00/month

Free Version

Free Version No
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial Yes
Free Trial Yes
Free Trial No
Free Trial Yes

AppFolio Property Manager deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

AppFolio Property Manager Features

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Chapter Management
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Storage
  • Dues Management
  • Election Management
  • Electronic Payments
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Event Ticketing
  • Financial Management
  • Fundraising Management
  • Invoice Management
  • Jobs Board
  • Member Accounts
  • Member Communities
  • Member Directory
  • Member Portal
  • Membership Management
  • Newsletter Management
  • Personalization
  • Registration Management
  • Reporting & Statistics
  • Self Service Portal
  • Social Media Integration
  • Third Party Integrations
  • Website Integration
  • Website Management

View full list of Association Management Software

  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Audit Trail
  • Billing & Invoicing
  • Brand Management
  • CRM
  • Calendar Management
  • Cash Flow Analysis
  • Client Portal
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Critical Date Alerts
  • Customisable Branding
  • Customizable Reports
  • Data Visualization
  • Deal Management
  • Document Management
  • Document Storage
  • Email Alerts
  • Expense Tracking
  • Financial Analysis
  • For Appraisers
  • For Brokers
  • For Investors & Traders
  • For Property Managers
  • Forecasting
  • Lead Management
  • Maintenance Scheduling
  • Portfolio Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Strategic Planning
  • Summary Reports
  • Task Management
  • Third Party Integrations
  • User Management
  • Vendor Management
  • Visual Analytics
  • Work Order Management
  • Workflow Management

View full list of Commercial Property Management Software

  • API
  • Access Controls/Permissions
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Application Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Calendar Management
  • Client Portal
  • Committee Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Database
  • Customisable Branding
  • Customizable Templates
  • Document Management
  • Document Storage
  • Electronic Payments
  • Email Templates
  • Event Management
  • Expense Tracking
  • Fee Collection
  • File Management
  • General Ledger
  • HOA Violation Enforcement
  • Inspection Management
  • Invoice Management
  • Maintenance Scheduling
  • Member Communication
  • Member Database
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Real Time Notifications
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SMS Messaging
  • Self Service Portal
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of HOA Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Audit Management
  • Automatic Backup
  • Barcode / Ticket Scanning
  • Calendar Management
  • Comment Library
  • Commenting/Notes
  • Commercial Inspections
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Digital Signature
  • Dispatch Management
  • Document Storage
  • Drag & Drop
  • Electronic Payments
  • Electronic Signature
  • Email Templates
  • Estimating
  • Forms Management
  • Freehand Sketch
  • GPS
  • Historical Reporting
  • Inspection Management
  • Mobile App
  • Offline Access
  • Payment Processing
  • Project Management
  • Real Time Data
  • Reminders
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Residential Inspections
  • Summary Reports
  • Task Scheduling
  • Template Management
  • Templates
  • Third Party Integrations
  • Video Support
  • Workflow Management

View full list of Home Inspection Software

  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Client Portal
  • Commercial Leases
  • Compliance Management
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Customer Database
  • Customizable Reports
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Financial Analysis
  • Forecasting
  • General Ledger
  • Insurance Management
  • Invoice Management
  • Lease Origination
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Portfolio Management
  • Property Management
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Residential Leases
  • Retail Leases
  • Self Service Portal
  • Summary Reports
  • Task Management
  • Template Management
  • Third Party Integrations
  • Transaction History
  • User Management
  • Vendor Management
  • Work Order Management
  • Workflow Management

View full list of Lease Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Calendar Management
  • Channel Management
  • Client Portal
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Expense Tracking
  • Faculty/Staff Management
  • Financial Reporting
  • Invoice Management
  • Lead Management
  • Lease Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Online Payments
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Reporting & Statistics
  • Room Booking
  • Self Service Portal
  • Task Management
  • Tax Management
  • Template Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • Vacancy Management
  • Website Management
  • Work Order Management

View full list of Property Management Software

  • ACH Payment Processing
  • API
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Background Screening
  • Billing & Invoicing
  • Client Portal
  • Commercial Property Management Software
  • Communication Management
  • Contact Database
  • Contact Management
  • Credit Check
  • Customer Database
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Payments
  • Financial Management
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management
  • Lease Management
  • Maintenance Management
  • Maintenance Scheduling
  • Owner Portal
  • Payment Processing
  • Portfolio Management
  • Property Database
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Reporting & Statistics
  • Residential Properties
  • Self Service Portal
  • Task Management
  • Tax Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Vacancy Management
  • Vendor Management
  • Website Management
  • Work Order Management

View full list of Real Estate Property Management Software

AppFolio Property Manager Alternatives

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AppFolio Property Manager Reviews

Read all 1,697 reviews

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.4
Features
4.4
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Joe P.
Joe P.
Executive Vice-President
Real Estate, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/10/2019

"#1 single-family residential PM software"

Comments: Our experience with Appfolio has been great! It has created efficiencies within our single-family division that didn’t exist previously. I’m optimistic that over time they will develop more features that will allow us to be even more efficient.

Pros: It’s robust yet easy to use, dependable, constantly evolving, their developers listen to their customer’s needs and if possible delivers, issues are handled quickly by their web based customer service team, and it’s affordable.

Cons: The layout of the property financial statements are subpar and difficult for our clients to understand; its not the best software choice to manage commercial or multi-family properties; it’s lack of customization

  • Reviewer Source 
  • Reviewed on 03/10/2019
Sherry K.
Accounting Supervisor
Real Estate, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/07/2021

"Appfolio Review July2021"

Comments: Appfolio is a great product and takes a lot of the user labor out.

Pros: I love how you can tie everything in from property to owner to tenant. You can click on the amount in any report to review a transaction. Attaching PDFs to the statements are fantastic. Communication is wonderful.

Cons: The finer accounting pieces. I would love to be able to run the balance sheet and click on Operating Cash to see what the balance of each bank account that makes up the Operating cash, then if I want to see by property, I could click on that total.

  • Reviewer Source 
  • Reviewed on 06/07/2021
Brandy D.
Accounting Manager
Real Estate, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/08/2021

"Appfolio Property Manager Review by User"

Pros: The software has sped up and increased efficiencies in our staff and processes. There's been quite a bit of streamlining.

Cons: There's significant room for improvement in the reporting and work order area. The ability to also charge tenants on the recurring basis prior to their lease start is a large inconvenience for our company, where students payment dates begin 2 months prior to their occupancy. Going through and adding charges to every account we set up is inconvenient, and leaves a large room for human error.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 31/08/2021
Arell H.
General Manager
Real Estate, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    2/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2021

"Dunes of Naples"

Comments: we have invested over a year of our time and really need to have some one work with us on the set up.
I have offered to pay for some one to fly out to us and provide housing to spend a few days with us.
If that cant happen please assign someone to my account for just for a week so that we can move forward.

Pros: We thought it was user friendly, we liked the app, and through the demo process (8-10 sessions) along with we sent an organizational structure, a list of requirements and priorities. Those sessions led us to believe your software would fit our needs. We were told you were making investments at the organizational level and executive and development levels specifically with the Association product. We are committed to you but need you to be committed to us and provide some extensive help.

Cons: Many, Many, Many. Would value a productive meeting to lay out what we are missing on our end. We are a Condo Association which consist of 634 units and & high rises. I believe many of our issues are easily fixed but have not had any luck with most of them. Example: In roles under maintenance tech we need the tech to be able to take assign a work order to a vendor and have the ability to view architectural reviews. We elevated the techs to maintenance cords which allows them to now close a work order and bill which we do not want them to have that ability. Per your team they can not hide that option. The Association Profile is complicated because it is obvousily designed for apartment rentals and not Association. I believe the bones of the software are good and the Association piece can be developed but
we were led to believe the software was further along on the Association profile.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 21/09/2021
Zak H.
CFO
Real Estate, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/07/2021

"Growing Together"

Comments: Appfolio was a great decision when I was looking at Property Management Software. I have used other software but this one saves me so much time and frustration. I could not imagine my team using any other tool.

Pros: One of my favorite things about this software is that I feel like Appfolio is growing with my company. The software has come so far in the last couple years with lots of new features. There have been multiple occasions where I have a problem and then in a couple days I get notified that Appfolio has created a solution to my problem. It is actually very weird but I don't believe in coincidences so I just right it off as a great partnership.

Cons: I wish that I could change the bank accounts that the properties use currently to a new one without having to work with someone at Appfolio.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/07/2021