15 years helping Australian businesses
choose better software

What Is SalonBiz?

SalonBiz is technology-driven salon management software that increases productivity, automates operations, and creates a personalized guest experience.

Every day our software helps salon and spa owners grow and increase revenue with powerful online booking, marketing, inventory tools, and more.

From 1 chair to 100 locations, our easy-to-use features empower your business to reach its goals and focus on what matters most. The top 200 salons trust and choose SalonBiz to connect their business.

Who Uses SalonBiz?

Salons and spas needing cutting edge technology to manage and grow their business.

SalonBiz Software - Technology for the Ultimate Guest Experience
SalonBiz Software - Tools for Staff
SalonBiz Software - Mobile Front Desk Checkout
SalonBiz Software - Free Consumer App
SalonBiz Software - Inventory Management

Not sure about SalonBiz? Compare with a popular alternative

SalonBiz

SalonBiz

3.8 (42)
No pricing found
Free version
Free trial
43
9
3.7 (42)
3.6 (42)
3.9 (42)
VS
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
USD 29.00
month
Free version
Free trial
59
5
4.3 (356)
4.1 (356)
4.3 (356)
Green rating bars show the winning product based on the average rating and number of reviews.

Other great alternatives to SalonBiz

DaySmart Salon
Top rated features
Client Database
Confirmation/Reminders
For Salons and Spas
Acuity Scheduling
Top rated features
Confirmation/Reminders
Mobile Access
Online Booking
Aura Salonware
Top rated features
Confirmation/Reminders
Customer Mobile App
Point of Sale (POS)
Vagaro
Top rated features
Confirmation/Reminders
Mobile Access
Online Booking
Booker
Top rated features
Confirmation/Reminders
Employee Scheduling
Online Booking
Salon / Spa Account Manager
Top rated features
Client Database
Credit Card Processing
Point of Sale (POS)
Meevo
Top rated features
Appointment Scheduling
Client Database
For Salons and Spas
Elite Salon & Spa Management
Top rated features
No features have been rated by reviewers for this product.
Setmore
Top rated features
Calendar Sync
Mobile Access
Online Booking

Reviews of SalonBiz

Average score

Overall
3.8
Ease of Use
3.7
Customer Service
3.9
Features
3.8
Value for Money
3.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
38%
4
31%
3
19%
1
12%
connie
owner in US
Apparel & Fashion, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Ultimate Salon

5.0 3 years ago

Comments: Overall it is great, I would not use anything else! We all went through a great deal last year and we have not recovered completely, it will take time to be what we were and know where we are all going...

Pros:

It was easy to learn and use. They are innovative and directly aligned with Aveda which helps me as an Aveda Salon. They stay on top of the industry needs and provide us with good service on how to use the software.

Cons:

Not alway impressed with the customer support. Wait times can be extremely lengthy and not always helpful. I feel the new updates from enterprise to central are not delivered consistently and at times not on the spot. Do not get me wrong, I love Salon Biz, I just feel at times they need to be more consistent with support

Kevin
Owner in US
Consumer Services, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Salon / Spa Biz

5.0 3 years ago

Comments: I’d 100% recommend this to a salon or spa that has hourly and commission service providers. It’s not for smaller fledgling establishments.

Pros:

It’s an all in one software that literally allows you to setup, run and manage your salon / spa. The most comprehensive of them out there.

Cons:

With it being so comprehensive, I found that it was quite a bit of overkill for me, a suite renter with no employees. That being said, their smallest subscription is for 3 users. And it’s on the costly side.

Mary
Salon Manager in US
Cosmetics, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

A Critical Failure in Quality and Reliability

1.0 last year

Comments: In this industry, we rely heavily on our booking systems to properly handle our schedules and reports. It's the backbone of the business. When you commit and pay a large monthly fee for your booking software, you'd expect it to be reliable and take excellent care of your files and data. SalonBiz (more specifically after the 2021 update from Enterprise) has been a consistent beacon of stress and frustration for my entire staff. Aside from the 5+ system crashes in the past two years (one being multiple days long, causing us to have to work extended hours to maintain accuracy with our scheduling and checkouts manually, offline), the glitchy messaging platform, and numerous limitations with reporting, their customer service has also proven to be tremendously subpar. After sending in a great deal of reports trying find a solution for endless glitches including, but not limited to: deleted client notes, inability to reschedule clients because of "system error", timing and service restrictions when adding to the waitlist, and inability to compute and save service/request types, we have received little to no assistance or willingness from SalonBiz's customer support team to dive in and resolve said issues . Do not purchase SalonBiz for your business if you value consistency and reliability! I understand that accidents happen, but when they occur this frequently and profoundly, I lose my patience. I am truly shocked in the lack of quality and customer care.

Pros:

Integration with Aveda+ Rewards and ability to customize aesthetics.

Cons:

Frequent and lengthy system crashes, unreachable and unhelpful customer service, numerous glitches almost daily, limited report customization, waitlist only allows for one service per client and only lets you put them on the list for a maximum of one month, still deletes appointment notes when moving clients around on the books after sending in multiple complaints

Lauren
Operations Manager in US
Used the Software for: 2+ years
Reviewer Source

Our experience is great having customer support at our finger tips 24/7!

4.0 6 years ago

Pros:

Mobility- We are able to take care of clients in a more mobile fashion in this fast paced world we live in. I pads and phones can be used in salon and out of the salon to take care of client and staff needs. Unity- We are able to unify our staff and client data base so if a client visits more than one location we can still give our staff commissions and the clients file can easily be viewed to look up history. Call Center- we are able to handle clients from one central location. Power outages- If one location looses power we can still operate without falling behind on daily book keeping. Customer Support- Customer support is always available and quick to respond to needs, they also have a friendly southern hospitality that is so refreshing! ;-) Promotions- Its easy to add a discount code and use the auto discount feature when running certain sales. Inventory- We just dove into inventory but it is pretty simple and user friendly to count your items in stock. Online Booking- Seems to be an easy function for our clients and helps fill in the day when there is availability.

Cons:

Reports in general are overwhelming & not productive time wise- Being able to find what you are looking for without going to several different reports and having to export and sort is time consuming. Finding service provider benchmarks all in one report would be nice. It becomes confusing for the staff to know where to look to reach their goals when having to go to several places to find out how they are doing on their own. Having to build our our payroll report to show service providers what they are getting paid, custom reports very costly but seems to be the only solution for important aspects of our operation. Staff documentation- There is no where to document an employees timeline such as promotions, write ups, transfers in their file. Pop up notes- Takes to long to get into a pop up note and it is not an easy read format... better format and entry would be awesome for helping clients more effectively.

SalonBiz Response

6 years ago

Hi Lauren. We love to hear to hear feedback like this! Especially where we can make improvements. It seems as though no two salons are alike when it comes to benchmarking so we¿re working on something we feel could make everyone happy. We¿ll fill you in soon.

April
owner/manager/stylist in Canada
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

SalonBiz Review

4.0 3 years ago

Comments: Love the marketing/ online booking/ confirmation/ reminder features. Their compatibility with Aveda and partnerships with Listen 360 and other companies.

Pros:

Salon biz really is customized to work well in the salon. I love that it is a live software that is constantly being updated. I appreciate that many of the support team that we talk with come from the salon industry and therefore know our experiences. The product works, and if it doesn't, they hear us and are willing to work on making it better.

Cons:

1. features not working in Canada 2. becoming a bit of a # (having to re-explain my situation every time I call in or email) 3. launches of new features not working/ not coming/ delaying/ crashing