15 years helping Australian businesses
choose better software

What Is Booker?

Booker's cutting-edge salon software helps your run and grow your salon with an all-in-one platform that understands you'd rather be focusing on your clients instead of your administrative duties. Manage your online bookings, point-of-sale, membership and loyalty programs, all while attracting new clients, and making sure they come back. Access your salon business anytime, anywhere, all on Booker's secure, cost-effective, cloud-based software.

Who Uses Booker?

Salons looking to run and grow their business using our simple but powerful cloud-based platform.

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Reviews of Booker

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
4.1
Features
3.9
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Ashely
Ashely
Recruiter in US
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Book It!

5.0 6 years ago

Pros:

Booker is a godsend for so many salons. It is very user-friendly and they have implemented the use of embedded training videos for all the features; this is a wonderful tool and works very well for people who are visual learners, which most stylists happen to be. For salon managers and owners, Booker offers a variety of tools: time-clock, sales tracking, inventory, tip allocation, expenditures/budgets, etc. Being a web-based software, it's very easy to add a widget or embed a link on your website and/or Facebook page to allow customers to easily schedule themselves for services. In addition, there is a built-in point of sale system that makes it easy to check out clients without needing to switch over to another program and/or system.

Cons:

The downside to being a web-based software: if the server is down or there is an issue with the website, you cannot access your calendar or your point of sale system. Booker has been awesome enough to provide a separate website where they allow you to report issues of the system being down and also announcing known issues. Their customer service makes up for this issue.

Michael
Vice President in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Using it for our Med Spa

5.0 5 years ago

Comments: Booker does what we need, support has always been responsive and it is easy to use.

Pros:

Ease of use so, easy to train. In the Day Spa industry front desk turnover is frequent so it is nice to be able to quickly show a new gal how to use the system.

Cons:

We were previously Salon Iris customers and I am a programmer. With access to the database on that system I could run queries on anything in the database. Booker does not provide access to the SQL database so that is not possible. I do however have all of the reports that I need. Also, it would be nice to have the ability to set access a little more granular. For example, if I give a gal access to look at gift card balances, I will also have given her access to modify gift card balances.

Sally
owner in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Booker was better years ago. Not now.

5.0 2 months ago

Comments: It was great until around 2020 when Mindbody came around. Been struggling ever since with the software. Each update seemed to break booker more. I signed up in 2014 and left in December. Will not recommend booker or mindbody to anyone.

Pros:

Data from clients, calendar views, appt reminders, cloud

Cons:

Lack of access to my client data. Wording in set up making it where my software was my own worst enemy- keeping seeking clients from booking available appointments I wanted to fill. My membership tracking and usage was difficult to track.

Chris
Owner in US
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Know the Limitations of Booker

3.0 last month New

Comments: Negative. They really have a confusing business model. Booker vs Mindbody. Seems really obvious that they need to combine the two. Booker seemed like an afterthought. They upgraded it regularly when I started, then it became apparent that the upgrades were few and far between and really meaningless. The cancellation experience was nothing short of a nightmare. I can't believe how they treated a company that had been with them for over 3 years. You know these companies are in trouble when they try to hold you to a policy that says if you say nothing, your contract auto-renews for one year. Very deceitful. I don't recommend Booker, there are many better options out there.

Pros:

It was far more capable than our previous scheduling software. It is fairly integrated solution that does client management, scheduling and POS.

Cons:

Dealing with Booker reps. They are not genuine and you get the runaround a lot. There is a lot of turnover in the company. They are very pushy with their acquisitions like Reach and Classpass. Neither are worth your time.

Celeste
Owner in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Just switched BACK to Booker from another booking software

4.0 5 years ago

Comments: We have been using Booker in my business for years and earlier this year we were convinced by another booking service (the big name in our industry) to switch over. It was one of the worst decisions we have made. After 4 months of giving it our best try and much frustration over the new booking system's lack of features, unhelpful reporting options and staff frustrations, we switched back to Booker and THAT was one of the best decisions we made. Booker is the BEST platform for service based booking and the back end reporting of that kind of business. I do wish their customer service was as good as the other one we tried but it is not nearly as responsive. We are happy to be back though!!

Pros:

Ease of scheduling, quick to learn/intuitive platform, broad range of reporting options.

Cons:

The customer support could be faster and more helpful. The client end of scheduling could be easier for the client.