VolunteerMatters

Who Uses VolunteerMatters?

Purpose-driven organizations who who would like to amplify their impact through the power of extraordinary volunteerism.

What Is VolunteerMatters?

A VolunteerMatters subscription provides software and coaching for established volunteer programs looking to take it to the next level. Whether they have 100 or 10,000 volunteers, most nonprofits with would love to streamline, grow, or get more out of their volunteer programs but they're stretched thin managing what they already have.

VolunteerMatters is a new way for you to expand your volunteer program, so you can accomplish more without increasing your workload.

VolunteerMatters Details

Closerware

http://www.volunteermatters.com

Founded 2004

Impact Metrics
Feedback Surveys
Mobile Native
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VolunteerMatters pricing overview

VolunteerMatters does not have a free version. VolunteerMatters paid version starts at USD 199.00/month.


Starting Price

USD 199.00/month

Pricing Details

VolunteerMatters is available across 3 pricing tiers: [Basic, Advanced, and Enterprise]. Pricing starts at $199/month and scales with each tier, outlined below: Basic - $199/month for up to 5 Admins and 500 Volunteers Advanced - $599/months for up to 25 Admins and 2500 Volunteers Enterprise - Please contact Closerware directly for pricing information.

Free Version

No

VolunteerMatters deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

VolunteerMatters Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Calendar Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Document Storage
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Live Chat
  • Member Directory
  • Membership Management
  • Mobile Access
  • Monitoring
  • Personalization
  • Real Time Data
  • Real Time Reporting
  • Recognition Management
  • Recruitment Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • User Management
  • Volunteer Management
  • Volunteer Recruiting

View full list of Volunteer Management Software

VolunteerMatters Alternatives

More VolunteerMatters alternatives

VolunteerMatters Reviews

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.4
Customer Service 4.9
Features 4.5
Value for Money 4.8

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Megan K.
Volunteer Director
Nonprofit Organization Management, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 19/10/2020

"All in One System"

Comments: We moved our volunteer system from paper to online with VolunteerMatters.

Pros: This software is user-friendly and is ever-changing with feedback from the consumer.

Cons: There has been no 'kiosk' option to check-in volunteers but I hear that changes are in the works.

Vendor Response

by Closerware on 22/10/2020

You'll be happy to know, there is a kiosk option and has been for some time! We'll have your account manager reach out today to provide you with details. :)

  • Reviewer Source 
  • Reviewed on 19/10/2020
Dana S.
Volunteer Coordinator
Entertainment, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 23/10/2020

"The customer service and ease of use for volunteers are top notch!"

Comments: I am so thankful to the support team at VolunteerMatters. [SENSITIVE CONTENT HIDDEN] has helped us set up our new system and allowed us to take as much time as we needed. He answered a million questions that I asked and always followed up when he said he would. I cannot say enough wonderful things about the support staff and how they will bend over backwards to help you.

Pros: We recently upgraded to the newest version of VolunteerMatters and we LOVE how easy it is for volunteers to use. The software is clean and simple. I love having the ability to add graphics to different projects and signing up for a shift is straightforward. Setting up new projects is easy once you get the hang of it and you have control over what and when volunteers can see in the system.

Cons: There's not a ton of customization you can do on your own (aside from graphics and the view for different pages). I wish you could see all the shifts for a project immediately without having to scroll to the month they've been scheduled in. I also wish you could delete multiple shifts or projects at once instead of doing it individually and having to scroll through the months again. All of these are small complaints but if these were fixed it would make our experience a lot better!

Vendor Response

by Closerware on 27/10/2020

Thank you so much for your kind words and feedback. Stay tuned for some new features. We have a new release coming out this week. :)

  • Reviewer Source 
  • Reviewed on 23/10/2020
Kevin A.
Manager, Human Resources
Nonprofit Organization Management, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/10/2020

"YMCA of Greater Vancouver"

Comments: Very positive. Good Customer Service.

Pros: One place for all of our volunteers to got to.

Cons: Compatibility with other software we are using in the organization.

Vendor Response

by Closerware on 22/10/2020

We have many options for integrating with 3rd party systems including Zapier triggers and actions along with APIs and webhooks. We'd love to discuss your integration needs. We'll have your account manager reach out soon! :)

  • Reviewer Source 
  • Reviewed on 19/10/2020
Liz H.
Director of Volunteer Engagement
Nonprofit Organization Management, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/10/2020

"Great platform for volunteers!"

Comments: Overall our experience with VolunteerMatters has been great and what really stands out is customer service of the VolunteerMatters team. At any point when a question arises, the VM team is quick to help us and will hop on a call at any time. We've enjoyed our experience with VolunteerMatters and would recommend it to other organizations.

Pros: Our organization loves the ease of creating volunteer opportunities, the option for integrated background checks, and the ability to design the application as we need. It is simple from both the administrator side and the volunteer side.

Cons: The VM software is simple, but as with any software it takes some time to learn the in's and out's of everything it can offer. But once we made sure to set aside time to train our employees and go through the online trainings we discovered that is was fairly simple and offered a wide range of help on their website.

Vendor Response

by Closerware on 22/10/2020

Thank you so much for your awesome review. We are so happy you've discovered so much value with our service. Yay!

  • Reviewer Source 
  • Reviewed on 20/10/2020
Linda Q.
Volunteer Coordinator
Health, Wellness & Fitness, 201-500 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 26/08/2020

"Great volunteer management system"

Comments: The overall management of volunteers is getting easier as we continue to build a volunteer base in Volunteer Matters. It has the ability to electronically onboard volunteers through the application, policy sign-off, background check, reference checks, online training, and other credentials. It allows the organization to post what we need, and the volunteers sign up for projects. Volunteers can track their own hours, or it can be set to credit them for a set number of hours for the task they complete. Nice flexibility options are available.

Pros: Volunteer Matters works well to create awareness of volunteer opportunities with our organization. It was easy to learn how to administer, and their customer support is very good.

Cons: Their online classes on how to use the system are extremely helpful in getting familiar with all that the system can do. Some features are administered by Volunteer Matters, rather than being available to the company's administrator. Their customer service is very responsive, so this is a minor "con."

Vendor Response

by Closerware on 23/09/2020

Thank you so much for leaving us a review, Linda! We're glad to hear we're helping bring awareness to your cause.

  • Reviewer Source 
  • Reviewed on 26/08/2020