--- description: Learn more about DrChrono price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: DrChrono Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Medical Software](/directory/20029/medical-practice-management/software) > [DrChrono](/software/89392/drchrono-practice-management) # DrChrono Canonical: https://www.capterra.com.au/software/89392/drchrono-practice-management Page: 1 / 21\ Next: [Next page](https://www.capterra.com.au/software/89392/drchrono-practice-management?page=2) > Cloud-based practice managemt, RCM, and EHR software that streamlines care, billing and telehealth with specialty tools. > > Verdict: Rated **3.9/5** by 489 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses DrChrono? DrChrono’s cloud-based EHR streamlines intake, charting, billing, RCM \& telehealth. Specialty-specific, mobile-friendly, \& backed by EverHealth, helping practices boost care, revenue \& efficiency. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **3.9/5** | 489 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support | 3.6/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: DrChrono - **Location**: Sunnyvale, US - **Founded**: 2009 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Pricing is custom and requires contacting the vendor. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Appointment Management - Appointment Scheduling - Billing & Invoicing - Claims Management - Claims Scrubbing - Client Management - Code & Charge Entry - Coding Assistance - Compliance Tracking - Confirmations/Reminders - Customisable Forms - Customizable Templates - Decision Support Systems - Drug Reference Database - E-Prescribing - EMR/EHR - EPCS Compliant - Exercise Library - Faculty/Staff Management - For Medical Purposes - For Medical Spas - For Optometrists - For Physical Therapy - For Podiatrists - Formulary Management - HIPAA Compliant - Healthcare Compliance - Initial Assessments - Insurance Management - Invoice History - Medical Billing - Medication Alerts/Warnings - Medication History - Medication Management - Multi-Location - Patient Intake - Patient Records Management - Payment Processing - Physician Scheduling - Practice Management - Prescription Renewal - Progress Notes - Recurring Appointments - Reminders - Remittance Advice - Remote Treatment Planning - Revenue Management - Telemedicine Software - Therapy Notes - Video Conferencing ... and 16 more features ## Integrations (32 total) - 100Plus - Ambra - Birdeye - Box - ClearGage - Curogram - DeepScribe - Demandforce - Demandforce - Dock - Dock - FlexScanMD - Fortis - Fortis - Grow ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Medical Software](https://www.capterra.com.au/directory/20029/medical-practice-management/software) ## Related Categories - [Medical Software](https://www.capterra.com.au/directory/20029/medical-practice-management/software) - [Cardiology EMR Software](https://www.capterra.com.au/directory/32561/cardiology-emr/software) - [Podiatry EMR](https://www.capterra.com.au/directory/32617/podiatry-emr/software) - [Patient Portal Software](https://www.capterra.com.au/directory/30857/patient-portal/software) - [Electronic Medical Records Software](https://www.capterra.com.au/directory/20028/electronic-medical-records/software) ## Alternatives 1. [Fusion](https://www.capterra.com.au/software/136876/pediatric-therapy-emr) — 4.3/5 (708 reviews) 2. [Carepatron](https://www.capterra.com.au/software/195467/care-patron) — 4.4/5 (844 reviews) 3. [Alleva](https://www.capterra.com.au/software/180899/alleva) — 4.5/5 (282 reviews) 4. [ModMed](https://www.capterra.com.au/software/124590/ema) — 4.4/5 (363 reviews) 5. [Tebra](https://www.capterra.com.au/software/129169/tebra) — 3.9/5 (1360 reviews) ## Reviews ### "DrChrono for mental health" — 5.0/5 > **Larisa** | *8 November 2025* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: Easy to view schedule, simplified without the fluff. Many customizable features for documentation and notes which can be used for a variety of medical practices. > > **Cons**: Although it is simplified it is not as intuitive as other scheduling systems. There is a larger learning curve for front desk staff. User permissions are also overly complex with too many menu options. ----- ### "Implementation Nightmare + Unintuitive UI + Locked-in Contract – Buyer Beware" — 1.0/5 > **Ahmad** | *30 October 2025* | Medical Practice | Recommendation rating: 0.0/10 > > **Pros**: Honestly, there is very little, if anything, positive to say about this platform. After months of using DrChrono, I could not identify a single feature that worked reliably or added real value to our workflow. The system’s interface, performance, and usability issues overshadow any minor conveniences it might offer. Even the supposed “benefits” like cloud access or mobile tools are poorly executed and frustrating to use. From start to finish, this software was a constant source of wasted time and aggravation. There are absolutely no redeeming qualities worth mentioning. > > **Cons**: DrChrono is a complete disappointment on every level. The system is outdated, painfully slow, and nearly impossible to navigate. Nothing is intuitive — every action takes multiple steps that make no sense. Implementation dragged on for months with no clear guidance, and the “training” was useless, leaving our staff completely unprepared. Support is unresponsive and dismissive, often taking days or weeks to reply. Even worse, canceling the contract is almost impossible, trapping you in a system that doesn’t work. Every aspect — design, functionality, service, and communication — feels broken. This software has been an expensive and exhausting mistake. > > After committing to DrChrono I discovered the system is virtually unusable without major workarounds. The interface is outdated, non-intuitive, and clunky — basic workflows require excessive clicks, tabs and navigation that make daily use inefficient. The implementation phase dragged for months, full of delays, unresolved issues and staff-downtime that disrupted practice operations. The training offered was insufficient: generic, basic, did not address our specialty’s workflow or busy-practice realities. Support is slow, often unhelpful, and you’re essentially locked into a contract with minimal freedom to cancel or exit—even when the system clearly fails to deliver on its promises. For any practice seeking a modern, streamlined, user-friendly EHR, I strongly caution against DrChrono. Unless you have a tremendous tolerance for frustration, excessive manual workarounds, and limited vendor accountability, look elsewhere. ----- ### "I highly recommend" — 5.0/5 > **Abby** | *24 November 2024* | Alternative Medicine | Recommendation rating: 10.0/10 > > **Pros**: This is great to use for anyone that has to deal with medical records. It helps keep you organized > > **Cons**: I didn’t notice anything that I didn’t really like about it because it was so helpful for me > > In my experience, this is great software and it’s easy to use. I deal with medical records everyday and it keeps me on my toes ----- ### "Was good, new company is a failure" — 2.0/5 > **Sherri** | *7 June 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: Was great the first 3 years. Now that new company took over it’s a disaster. > > **Cons**: Claims processing is completely horrific. Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months. There is no real support anymore. You cannot talk to a person. It takes weeks to get a response. And their staff is incredibly uneducated in claims billing. We never had these problems before. Even appointment scheduling had been an issue with losing data recently. They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. I did not sign a contract with the new company. They refuse to speak on the phone. Their customer service is non-existent. They couldn’t care less if you are happy with the service or not. > > Horrible. Do not consider. It is not the same company we started with, or the same customer service. This company truly does not care about the consumer or correcting their issues. ----- ### "DrChrono is not worth the high cost" — 2.0/5 > **Adam** | *14 April 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: 1. HIPPA compliant. 2. When their system is not crashing or updating, notation is good for the most part. 3. I like being able to schedule patient’s from my phone app. > > **Cons**: 1. Customer and tech support are 0 help\! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE\!’ 2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved. 3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow. > > Second worse EHR platform I’ve ever used. Will NEVER recommend\!\! This is a close first-worse with Epic EHR. ----- Page: 1 / 21\ Next: [Next page](https://www.capterra.com.au/software/89392/drchrono-practice-management?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/89392/drchrono-practice-management) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data