Firmwater LMS

"Awesome!!!"

Comments: My company has been with Firmwater since late 2015, and we could not be happier. Their customer service beats any company I've worked with in the past by leaps and bounds. They genuinly want your business to be successful, and go the extra mile to help us out and learn the software. Well worth the money, and unless prices go up some time in the future I think our relationship will last for a long time.

Pros: The software is user friendly for a non-skilled individual like myself to not only deliver educational content, but also on the backend for controlling content, managing users, and providing reports.

Cons: Not a durn thing so far :), super easy and I am learning new things all the time.

"Great product, stellar customer support"

Pros: The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support.
The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline).
It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable

Cons: I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.

"Does the job"

Comments: The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.

Pros: Once I figured out what I needed to get done in it, it is relatively easy to use.

Cons: user interface appears outdated and reporting feature is lacking.

"Five Years of Great Support"

Comments: My company has used Firmwater's LMS for more than five years. As a frontline customer service rep, I've relied on Firmwater's support in many different and often complex situations. The Firmwater staff has always been routinely responsive and helpful, even providing clear coaching for simple solutions I learned to handle (without a technical background). I couldn't ask for better service for us and our clients!

Pros: The software is easy to use for clients and staff.

Cons: Firmwater's LMS is my only experience using an LMS, so I don't have anything to compare it to. In other words, I can't come up with any cons.

"Great LMS for a small company"

Comments: We've been using Firmwater as our LMS provider since 2010, and it feels like they've grown right along with us. They've always been very responsive to our needs, and provide excellent and speedy tech support. As a very small company, we didn't have the resources or expertise in-house to develop or manage our own LMS, and we didn't have the big dollars needed to develop one. We are content producers, not computer programmers! Firmwater's SAAS model gave us a way to monetize our content in a way that was affordable and doable for us. Over the past five years, they have continued to develop and improve their product. The relatively new integration with Shopify was fabulous, it made things so much easier. Shopify allows us to use discount codes, which is an important marketing tool for us. And we now use our Shopify webstore as our website, saving us some money and making it easier for us to update our own content.

Pros: We can offer custom portals to our corporate clients. Students can print their Certificate of Completion from their Training Plan.

Cons: The per-head registration fee is the same, regardless of the size of the price of the course, but I think this is more our problem than theirs!