15 years helping Australian businesses
choose better software
What Is Firmwater LMS?
The LMS for training companies. Create distinct, branded e-learning sites for each of your clients or sell courses B2B and B2C with our Shopify e-commerce integration. Build custom courses of different sizes, and mix and match modules. With our multi-tenant solution, a single course update is automatically applied for all clients and learners. We provide personal and responsive support, taking the time to listen and understand your needs. No wading through community forums. Call us today.
Who Uses Firmwater LMS?
Training companies both big and small who deliver and sell e-learning courses. Our customers include commercial training companies, non-profits and certifying organizations.
Where can Firmwater LMS be deployed?
About the vendor
- Firmwater
- Located in Toronto, Canada
- Founded in 2001
Firmwater LMS support
- Phone Support
- Chat
Languages
English, French, German, Spanish
Firmwater LMS pricing
Starting Price:
- Yes, has free trial
- No free version
Firmwater LMS does not have a free version but does offer a free trial. Firmwater LMS paid version starts at USD 495.00/month.
About the vendor
- Firmwater
- Located in Toronto, Canada
- Founded in 2001
Firmwater LMS support
- Phone Support
- Chat
Languages
English, French, German, Spanish
Firmwater LMS videos and images
Features of Firmwater LMS
Alternatives to Firmwater LMS
Reviews of Firmwater LMS
The Best LMS Value For the Money
Comments: As we grew, we discovered opportunities to bundle our courses and add more products. Then we added a knowledge shop. We know that with Firmwater support, we can continue to scale without the drama. It's refreshing in a way when as the founder, I have no technical background.
Pros:
In my six years using Firmwater software, I have had not one complaint by our more than 6,000 graduates or me. Everything we requested, they either complied or showed us a better solution. After six years, I shopped to see what I might be missing. Within a few days, I knew I would be missing Firmwater. There is something magnetic about providing services beyond expectations that generates a loyal customer base, and Firmwater can count me as one of those.
Cons:
When you are using a product and working with Firmwater support teams, there is nothing to like least because we are an e-commerce business, and every report and response translates to increased revenue on some level. If you are in the e-commerce business, you need to take a close look at Firmwater LMS.
Firmwater Response
10 months ago
Hi David, It's been a pleasure working with you over the past six years and your kind words mean so much to us. We're glad that your ecommerce business has flourished and we're pleased to have been a part of that! We look forward to continuing our partnership as you seek to scale your business even further. Thanks again, The Firmwater Team
Great product, stellar customer support
Pros:
The Firmwater LMS product is incredibly intuitive and user friendly. We are able to easily keep track of our clients and specific users, and there was hardly a learning curve. We did multiple conference calls with [SENSITIVE CONTENT HIDDEN], our Firmwater representative, who gave priceless instruction and suggestions again and again to get us set up. And that's what really impresses me; the customer support. The longest it has ever taken to receive a response from their support team is still less than one business day. They are quick to respond, knowledgeable about their product and the authoring tools (I primarily use Articulate Storyline). It would have been infinitely more difficult to set up our site without their instruction, advice, and hard work. Their help has been invaluable
Cons:
I don't have any outright complaints. If a user is experiencing issues with the trainings we put out it's sometimes because they're using outdated software. [SENSITIVE CONTENT HIDDEN] has been able to tell me if the user is on a mobile device and what browser and version they're running. It would be helpful if we could have that information.
Alternatives Considered: Litmos
Reasons for Switching to Firmwater LMS: Firmwater has many more options for us to use to keep our learners on track and provided pre and post tests.
Firmwater Response
4 years ago
Anwyn, Thanks for your kind words! We are happy to hear that we were able to help you get off to a good start with Firmwater LMS. Regarding the info on user devices - this is a report that you have access to in the system. I'll give you a call to show you how you can access it! You can also find instructions in our help center (under General Admin Guide > Reports > Logins). Best, Josie & the Firmwater Team
Outstanding Customer Service
Pros:
I found the customer service with Firmwater to be exceptional. Nothing was too much trouble, [sensitive content hidden] (our contact) was always available to support and help grow and understand our needs.
Cons:
The pricing is the only thing which is a con about Firmwater and this is purely due to the volume of users we have, for the first few years the pricing was excellent.
Firmwater Response
3 weeks ago
Hi! Thanks for the 10/10 review! We're glad to know that our support has helped your business improve and grow! We're always looking at new ways we can help training companies scale up with different pricing strategies, so thank you for the feedback! -Liam and the Firmwater Team
Does the job
Comments: The firmwater software does gets us by. The reporting feature is not ideal and I often question the accuracy of its data, and I feel as if I have no specified customer support manager.
Pros:
Once I figured out what I needed to get done in it, it is relatively easy to use.
Cons:
user interface appears outdated and reporting feature is lacking.
Firmwater Response
7 years ago
We¿re sorry to hear that Patrick. Our team is known for excellent customer support and are quite surprised to see that you feel this way as we have always received excellent compliments for our service from your end. We have been trying to reach out to you and further explore the features you needed. Please give us a call or email us at your convenience to discuss this in more depth.
Excellent LMS to sell courses to clients!
Comments: Firmwater LMS setup and customer service is exceptional! The integration with a financial processing system was the main reason we selected Firmwater. We wanted an LMS that integrated with a subscription processing system to sell the course library to clients. Firmwater LMS provides self-service features to clients which was important to us.
Pros:
The integration with a financial processing system was the main reason we selected Firmwater. Firmwater also provides client managers with an excellent self-service feature. Clients can subscribe, enroll/change employees access, and track employee course progress. The customer support provided by Firmwater LMS is exceptional!
Cons:
The reporting features are not fully customizable, but that isn't a feature that is important to us. I don't use reporting hardly at all.
Alternatives Considered: LearningCart
Reasons for Choosing Firmwater LMS: Integration with a subscription financial processor and client self-service.
Reasons for Switching to Firmwater LMS: We chose Firmwater LMS because of easier set up and customer service support.
Firmwater Response
last year
Hi Jen, Thank you so much for your kind words! It's been a pleasure working together to help grow your subscription training business. We're looking forward to our continued partnership in 2023! -The Firmwater Team
