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Paylocity
What Is Paylocity?
Our all-in-one HR & payroll software solutions help reduce time spent on administrative tasks, allowing you to return your focus towards strategic initiatives that propel your organization forward. Attract top talent, improve productivity, and reduce employee turnover with tools that create an engaging company culture that fosters connection, collaboration, and belonging. Real-time data insights help to understand the needs of your workforce, make informed decisions, and get to know your people.
Who Uses Paylocity?
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Reviews of Paylocity
Alternatives Considered:
User friendly HRIS
Comments: Paylocity has been amazing through and through. We have been able to do so many great engagement activities thanks to Community. Managers are able to submit journal entries on the go for quick responses and feedback.
Pros:
We love the mobile capability for our team. Most features are accessible from smartphones, which helps our technicians in the field.
Cons:
The benefits of EDI transfers were more of an issue that it's worth implementing. Rates changes and the open enrollment spreadsheet is cumbersome. It's our least favorite product.
The best system switch we have made as a company to date!!
Pros:
Very user friendly software and multifunctional to use for so much more than just time keeping and payroll services. It has a multitude of HR functions that not only engage employees but keeps everything in one place, making it easier and more convenient for both management and employees.
Cons:
No direct contact info for assigned account managers.
Great app! Easy to use!!
Comments: Great app, very good for time and pay management. Offers lots of perks that would benefit any organization that needs to manage its' employees.
Pros:
Paylocity is so easy to use. Our company uses it to manage our punches, time off, and overtime. The app is the absolute best and makes for quick punches as needed during our shifts. I also like how easy it is to make changes to incorrect punches.
Cons:
Sometimes the app glitches, and it has to be refreshed in order to work. The website lags just a little bit as well.
Paylocity is ok
Comments: It was a fine HR in her face, but not super well featured
Pros:
It works fine for seeing my payroll information
Cons:
The interface was clunky it issues with the app working and also signing in
Alternatives Considered:
easy to use
Comments: great expereance with Paylocity - can get multiple reports with ease
Pros:
It is so easy to use - Staff able to clock in and out on app without any issues or help
Cons:
sometimes there are too many reports with similar names that to get the right on you have to go through a lot but it is easy to run reports and if employee works in multiple departments must be vigilant to get in right department. Also the app does not have an employee sign in to correct department if they are in hallway - goes to wrong department
Alternatives Considered:
Terrible implementation, customer service, and not user friendly. I'd give 0 stars if I could
Comments: If it weren't a hassle to switch systems, I would switch in a heartbeat. This is a terrible platform and I am unimpressed with the company as a whole.
Pros:
We needed an HRIS that would house all employee info, reviews and process payroll. It does this. Barely.
Cons:
Customer service is horrendous. We were told we would have an "Account Manager" That indicated to me that I'd have one person who answer my emails or phone calls. That is not the case. It's a customer support center staffed with new employees who don't know the system. I have walked them through their own system on multiple occasions. We have had a handful of critical payroll processing mistakes made because the "account manager" walked me through the process incorrectly. I spend about 2-3 hours a week on the phone with customer support to get answers to what should be simple questions. I've requested supervisors multiple times, they have promised to get back in touch, but no one reaches out. You are on your own. Implementation was a disgrace. Our first implementation consultant disappeared and no one knew where she went. The 2nd one started but disappeared for 2 weeks and suddenly reappeared. Despite hours upon hours to meetings to implement the system, the most basic things like PTO policies were still incorrect. I've been fixing implementation errors for over a year now. Complete lack of good UX. They need a new UX team. The Help Section is laughable. Not even their customer service can find help articles that are applicable. They have a lot of reports, but finding what you need is nearly impossible.
An absolute disaster of a software
Comments: Gets the job done but Gusto is way, way better/more intuitive.
Pros:
- Pay breakdown visualization is very useful - Customer service is good - Feature rich, and i'm told the pricing is fairer than Gusto - Paperless
Cons:
- UI is terrible. Dated, and a pain to use. I used to look forward to opening gusto. I dread opening paylocity. - No export for company directory - No company holidays calendar - The time off request input form is extremely confusing. Setting up an approval chain is near impossible. - Navigating the interface is a pain, I shouldn't have to read a help article each time I want to figure out how to edit a small field. - Why do we need to enter the company ID each time we login?
Tracking w-2’s
Comments: Paylocity is easy to see how many hours you started with the company, easy to add all your checks and easy to see all your co workers names
Pros:
It’s super easy to track my W-2’s , and see how much a check would be if I missed certain hours
Cons:
Paylocity sometimes locks me out if you enter the password to many times
Satisfies The Employer and The Employee
Comments: Overall, The platform is easy to use and it covers everything between an organization and its employees from HR, payroll, benefits, and a lot more.
Pros:
I like seeing time accrued and used for vacation, personal, and sick time.
Cons:
I do not like logging in every time to clock in.
Good app for employee needs
Comments: Good, all the info needed was available
Pros:
easy to navigate through the menu and understand
Cons:
my pay was in my bank account before my paycheck was available to view.
Alternatives Considered:
Easy to use, end users have been impressed
Pros:
The end user employees are able to take care of most questions and issues themselves through the Self Service Portal. Our semi-monthly payroll entry is simple. Like how the recruiting information for a new employee rolls over to onboarding and HR seamlessly.
Cons:
There are some processes that aren't intuitive. For example, setting up HSA bank accounts for individual employees. The integration with our benefits software is a little buggy. There have been errors and I still have to go into our benefits system to make sure terminations and new employees are rolling over.
Happy Customer
Comments: No system is perfect, but we are overall happy with Paylocity. They have multiple modules that we just keep adding on that make connecting with employees and having one system for multiple aspects of the business very easy.
Pros:
Paylocity is easy to use for users. I love that the company is always improving the software and values feedback. Our account manager is always helpful. I manage payroll and Paylocity makes it very easy to complete and I love how there are so many things that integrate with the system. For instance, our 401(k) provider connects, as well as the benefits module.
Cons:
The reporting is not very user-friendly for what we use it for, especially expense reports. But overall they are always making improvements and asking for feedback, which makes me hopeful that the reports will improve more.
Alternatives Considered:
Good HR and Payroll System
Comments: Overall, we are happy with Paylocity; however, there are a few things, like I mentioned earlier that seem a little behind the times.
Pros:
I find the reporting feature to be robust because the reports available contain all of the information I need to report on. E.G., Date of Hire, Supervisor name, employee list, payroll data.
Cons:
The paid time off balance information really needs to improve. Currently, employees don't see any accrued or used PTO until the next payperiod (semi-monthly). Employees would like to see their balance in real time.
Alternatives Considered:
There is a better Payroll compnies them Paylocity
Comments: For 15 years our company did payroll in house we need to move to a payroll company to help stream line out of state payroll worst mistake with using paylocity customer service is terrible
Pros:
Payroll is easy to use, you can input the hours manually or upload a spreadsheet
Cons:
Customer Service is terrible if you have a questions they send you links instead of calling and helping
Alternatives Considered:
Review for Paylocity
Comments: I am satisfied with the product but the service aspect of it can be improved.
Pros:
The product has great payroll ability, and it has been mostly reliable so far. I like that it is easy to maintain data integrity in the system, and the self-service portal is also very helpful. Being able to manage benefits and payroll in one system is a big plus.
Cons:
Wish it has more integration such as BambooHR. It also takes a long time to build an integration(3+ month for our 401k vendor). The spending accounts function also needs to be improved as it operates on a separate platform and the employee experience is subpar.
Alternatives Considered:
Paylocity really works for us
Comments: Overall the customer support is one of the best I ever dealt with.
Pros:
all the features for the price...I can post jobs, manage applicants, onboard them, and move them to Payroll with one system...
Cons:
The employee training and compliance training is lacking and I don't appreciate them charging a price for these features that seem to me should be included.
Alternatives Considered:
Some flaws, but still probably the best HR system I've used.
Comments: Overall experience has been positive. Can escalate service issues with Paylocity sales staff as needed.
Pros:
The system is constantly being updated. Previous issues I've had with the system, such as confusion on how job descriptions are listed have been fixed in future updates.
Cons:
Reporting can be a struggle since many standard reports from Paylocity involve merged cells without one single row of data. Customer service is very hit or miss depending on responds to the requests.
Great for small to mid-size US organizations.
Comments: We did not have a good experience with Paylocity. While the customer service was good, the product is not good for international employers. Reporting was never right, because the data they put in from implementation was entered incorrectly and we could never get it fixed after that.
Pros:
Paylocity was very user friendly and pretty much plug and play after implementation.
Cons:
Paylocity is not a good tool if you have people in multiple countries, because each company is set up like a different company and they don't necessairly talk to one another.
Paylocity User 5+ years
Comments: The system works well once configured properly and its price point is strong; the system has a broad set of capabilities to meet a wide range of needs however implementing these various solutions can be frustrating as the customer support model is, in my opinion, flawed. A single point of contact is assigned however anything involving system changes or functional additions requires the issue be assigned to an 'internal team' where queues tend to be extremely long.
Pros:
The product has excellent, though not intuitive, report writing capabilities.
Cons:
Implementation was a challenge; platform has week customer support often taking days, or even weeks, to have issues resolved when they crop up. The system is complex, as most powerful systems are, and finding employees with experience with the platform is difficult.
So many functions - so many complications
Comments: The customer service team is on call all the time. The trainings are super helpful and they really want to help you. They did everything they could that their system allowed for and the tried their hardest to help transfer and transition as much data as possible. Not everything updated during the last update and we had to manually a lot of profile and payroll issues because of this. Because of how amazing their support team is, they get a lot more stars. Also, there's so many functions, I haven't even used them all!
Pros:
Paylocity is really amazing. I love the community/engagement section. I love that there is so much data you won't even know what to do with it. I love that the historical information you put in actually has a purpose beyond storage. Information is analyzed internally by the system and gives you insights. The LMS system provided has so many great trainings not just as an admin, employee, or supervisor using the actual software, but also for other types of leadership and soft skill training too! Onboarding is AMAZING. You can track every little thing, include every document needed, it walks the admin and the employee step by step so you can't miss a thing and you can assign tasks to people in the company!
Cons:
l know I said I love this software but by jove, it also drives me CRAZY how hard it is to navigate and how some functions that our Paylocity support team has let us know many people complained about and that they are "working on the feature". Offboarding is a NIGHTMARE. Everything I listed about onboarding, not a single feature is available when an employee separates. IPP goals don't let you list team goals! Only individual and department and cross functional collaborate goals. UGH. You have to go into settings and configure your workflows all the time! WHY! The dashboard is TOO confusing for some people-this is NOT technologically inept friendly at all. You cannot change your view to the employee view to see what they are having issues with unlike our last HRIS system. This is very very frustrating because I can only navigate and let the employees know where to do and provide resources but not see what they are seeing and work from the back end for them. A lot of their data insights are worthless when you transition. It's literally like starting from scratch. Even if you have tons of history from your old system, they don't translate and you have to wait 3-6 months before you can start taking advantage.
Alternatives Considered:
Paylocity consistently meets our needs and provides support when needed.
Comments: I found HR & Payroll so unbelievably easy to use that we soon added the user friendly Time & Attendance module, later, the Expenses. We delayed adding Expenses because they did not yet have the Proxy setup. As soon as they got that going, which decreased the time we spent on expenses reimbursements by more than two thirds. When Covid shut our office down last March, I was so glad I was already established with Paylocity and had already begun to look into more features. We were able to quickly add Onboarding, Performance Management, and Benefits Enterprise, so we transitioned pretty seamlessly to a remote working. Impressions are a big hit with all of our employees. Great way to hand out kudos.
Pros:
The thing I love most about Paylocity is having all the various modules that make my work life easier. We transitioned our payroll to Paylocity in 2015 because our service at the time did not have ACA compliance capability. The ACA compliance was the most important feature, and it continues to be something I rely on. We have since added many other features, all of which solve our business needs.
Cons:
The one complaint I have about Paylocity is that I cannot impersonate a user. I don't know what users see on their screens and that makes it difficult for me to walk them through any processes, especially now that I cannot just walk over to their desk.
Alternatives Considered:
Paylocity rocks!
Comments: Overall, it's great to have everything in one place and to have the different modules interact with each other. Much easier than previous products we've used!
Pros:
I love the idea of having almost all of the aspects of my job in one place! For the most part, the software is easy to use. The Impressions in the Self-Service section is used by our staff for our annual awards, as well as, a way to say good things about your co-workers. Paylocity ROCKS!!!
Cons:
Onboarding can be a bit difficult to use. I had to send the link 3 times for our last new employee because it wouldn't let her in. It's not as instinctual as I'd like.
Paylocity Rating
Comments:
Time and Efficiency Savers:
1)We were able to go from a paper based evaluation process to an electronic based process with Paylocity.
2) We we able to go from a paper expense report to an electronic based process where the expense flowed automatically from employee to supervisor to their paycheck.
3) ACA reporting is handled by Paylocity.
4) Benefits Open Enrollment is now electronic with Paylocity. The employee elections, changes, deletions, all flow from HR directly to the carriers. No more having to log-in to various carrier portals to make these changes.
5) File feeds are big time saver.
6) We saved money on employee training courses by using the training courses offer by Paylocity.
7) Paylocity offers many compliance dashboards that saves time and money as it flags errors in real time.
Pros:
1) You have a dedicated Account Manager. 2) I have worked with a few payroll companies during my HR tenure and Paylocity by far is the best product on the market. It is so user friendly. Employees love it because it is easy to use, it has a mobile app, and anything they need related to payroll and benefits is in one place. 3) Transferring from our old payroll company to Paylocity was an easy transition. Paylocity provides you with a dedicate account manager for payroll and time entry. The do all the work. 4) Compliance with Paylocity cannot get an easier. There are Compliance Dashboards, ACA Reporting Dashboards, Year End Reporting Dashboards. Everything is configured in the system and ready for your review in each of the Dashbaords. 5) Paylocity has the most user friendly Reporting feature I've seen in any product. Lots of standard reports. Easy to use custom reporting featuring. 6) Lots of module that you add as you need, Perf Mgmt, Expenses, Recruting, On-Boarding, to name a few. 7) Performance Mgmt module is so easy to set and customize to your needs. Employees loved using it. It includes a Journal feature that the managers can keep notes throughout the year.
Cons:
No Cons. I've used other payroll companies in the past, Paylocity far exceeds all of them.
We use the Payroll Management module primarily.
Comments: I have been pleased with Paylocity and the support.
Pros:
I like that I can always call and get help if I ever forget how to access a feature or perform a task. I've also been impressed with Paylocity's ability to stay on top of the legislative changes over the past year (mainly due to COVID-19).
Cons:
We've recently seen a demonstration of a competitor that would help my co-worker in HR. The competitor's software can track when licensing, etc. is going to expire and automatically send email or text reminders to the employee and follows up to make sure they complete the task. They also have a way for employees to acknowledge receipt of documents specific to them. Paylocity's system (as of the last time I checked) only allows you to make the documents available to all staff whether or not it applies to them.
Good product, terrible support
Comments: Our team has lots of experience migrating large systems from one software provider to another; while these projects are always nuanced and challenging, we've never experienced the lack of support and integrity that we experienced with Paylocity.
Pros:
The product is both well designed and executed. While implementation and support have been another story, the product's functionality and ease of use have been enjoyed by both our administrators and users.
Cons:
Unfortunately, our organization had an extremely poor implementation experience. Like many, our industry has some unique payroll tracking and reporting requirements; however, through numerous meetings, Paylocity's salespeople and implementation specialists ensured the product could handle these requirements out of the box. With consultation from Paylocity's team, we scheduled over three months to implement and test the product before going live for a stress-free experience. Unfortunately, our experience was the opposite of what was promised. In addition to breaking numerous commitments and being misadvised by our implementation specialist on multiple occasions, we were not re-assigned an implementation specialist for over a month, which pushed us past our "go-live" date. Ultimately, we had to self-implement the product to a large degree. After seven months with the product, we are still waiting on promised fixes to multiple issues. We have tried for months to address these experiences and concerns with Paylocity's [SENSITIVE CONTENT] of Implementation Services and other higher-ups. Unfortunately, our e-mails go unanswered for weeks, and the short responses we receive don't address the topics we have raised.