15 years helping Australian businesses
choose better software
Shopify
What Is Shopify?
Shopify is a commerce platform that allows anyone to easily sell online, at a retail location, and everywhere in between. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.
Shopify currently powers over 160,000 retailers in 100 different countries, including: Tesla Motors, Gatorade, Forbes, Amnesty International, Encyclopedia Britannica, Maxim Magazine, CrossFit, Black Milk Clothing, Herschel Sup
Who Uses Shopify?
Small to mid-size on standard plans and Enterprise companies on Shopify Plus.
Not sure about Shopify?
Compare with a popular alternative
Shopify
Other great alternatives to Shopify
Reviews of Shopify
Shopify 'best online E-commerce'
Comments: As a business user you can sell all your products direct from your website and even in different marketplaces or any social media.
Pros:
As a Shopify user I found it easy to get help when am in need as it's customer service it's 24/7 and one gets the Shopify agents via email, chat or phone and all your issues are solved quickly and effectively.
Cons:
For the past 2 years being a Shopify user I find it extremely expensive,as the user is required to make a montly or yearly subscription. Users account maybe locked resulting to removal of all online store data permanently.
Alternatives Considered:
Small Business Owner's best friend
Pros:
Ease of use, robust security, feature rich, clean interface, the app ecosystem.Drag and drop feature. Easy set up of the store by a non technical person. No learning curve. Reliability. The support team is also very helpful.
Cons:
The additional transactional charges above the monthly subscription charge. When we use a bunch of apps, the subscription charges tend to pile up. Costlier as compared to Wordpress. But makes up for it in the ease of use and reliability.
Alternatives Considered:
Avoid its terrible now!!!
Comments: Terrible...sad...exhausting...poor...depressing...suicidal....
Pros:
Ease of setting up a store without coding.
Cons:
NO support staff anymore they cancelled phone support, then they cancelled email support, then they laid off 1000s of support staff and now its just a chat bot you have to fight to get through to speak to a human who isnt even a technician. Constant downtime if you care to look on downtime tracker, although shopify will lie and say its not true. Constant checkout issues we have days where customers cant pay by card, shopify have admitted there is issues but guess what under there terms in section 7 as pasted so basically tough, you can lose £10000s and they simply say tough in a nice way of course, apparently they dont need to provide a decent standard of service, thats news to me all conbtracts state a decent level of service must be provided! From there lying support.. General support sent your query over to my team. I wanted to reach out to you directly on this. I understand that you would like your recent support experience looked into? Firstly, it sounds like you have been doing everything that you can to get your checkout and store looked at. I am glad to hear that is now resolved and working again for you. We apologise for the drop in communications, and you are correct, you should have received a reply from our support on your tickets. While I can understand that this matter had an impact on your business, Shopify does not offer compensation for Shopify stores and downtime. Please see our [Terms of Service](https://www.shopify.com/legal/terms), section 7. Limitation of Liability. Which states: Shopify does not warrant that the Service will be uninterrupted, timely, secure, or error-free. We will not be able to authorize compensation on this account. Please don't hesitate to reach out if you have any queries at all. Kind regards, Holly Support Specialist | Billing & Payments So not only do they cream a high percentage off EVERY sale they also charge high monthly fees, they have no to poor help now and oh but the cracker is they recently made 25% gain in profit for the hedge funds that now own it while laying off half the staff...see a pattern here by the president Harvey Finklestein...yes thats really his name from israel.
Alternatives Considered:
Shopify- Small Business Necessity
Comments: Overall, i really enjoyed using shopify as it worked well for us. It is very inovative, and we always had access to information that we needed. Customers appreciated how easy it was for transactions, e-receipts etc.
Pros:
we used shopify at my previous work-place. When we initially made the switch from a different system, we were so relieved by how easy shopify was to navigate. It cut check-out time in half and made it simple to access information, show customers product inventory, images of products etc. Shopify kept track of everything and we never had any issues.
Cons:
I do not have anything negative to say about shopify.
Shopify for E-Comm
Comments: Have been thoroughly enjoying Shopify for my e-comm store.
Pros:
I love that I was able to set up my e-comm store to look how I wanted, with lots of templates to choose from. Many apps to help us. Shipping discounts are great. The payment plans are a nice options.
Cons:
Took a little bit to get things set up but support team were very helpful.
