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What Is Adobe Commerce?

Adobe Commerce unlocks the power of data to create hyper-personalized commerce experiences out-of-the-box that drive deeper customer engagement and higher sales for global B2B and B2C enterprises. With a feature-rich, cloud-native platform that is also highly composable, Adobe Commerce can be easily customized to fit your business and reduce your time to market. Support for multiple sites, markets, business models, and storefront solutions ensure you have the agility to win in today's market.

Who Uses Adobe Commerce?

Personalized, composable B2B and B2C ecommerce platform for mid-market and enterprise businesses.

Adobe Commerce Software - Adobe Commerce page builder
Adobe Commerce Software - Adobe Commerce reporting
Adobe Commerce Software - Adobe Commerce product recommendations
Adobe Commerce Software - Adobe Commerce live search

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Reviews of Adobe Commerce

Average score

Overall
4.3
Ease of Use
3.8
Customer Service
4.0
Features
4.4
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Israel
Israel
Language Educator in Ecuador
Verified LinkedIn User
Education Management, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source

Adobe Commerce: The best way to customize your e-commerce

5.0 last year

Comments: Recomended

Pros:

I am surprised by how online stores can hire these services to sell products or services and provide a seamless shopping experience for customers.

Cons:

Since the e-commerce landscape is constantly evolving, I think that the design can be less simplistic.

Carla
IT Manager in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Adobe Commerce: The Best Ecommerce and Inventory Management System

5.0 9 months ago

Pros:

Adobe Commerce features are so incredible. It has been a super excellent tool for inventory management.

Cons:

Adobe Commerce has never disappointed us.

Jeff
CTO in US
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Works but Insanely Hard To Customize

3.0 4 years ago

Comments: We ultimately have decided to make the decision to move on from Magento Commerce because the hassle in customizing the platform. Our company has specific functional needs when it comes to ecommerce, and we're constantly having to not only implement and upgrade those in Magento, but ultimately upgrade and fix each time Magento comes out with a major release.

Pros:

Out of the box, Magento promises to deliver on its core promise - to add products to a catalog, sell them online, and ship out effectively.

Cons:

Our business requires many areas where we need to customize our technology in order to do business more effectively. We tried, many many times, to customize Magento to our specific needs, and the more we went down the rabbit hole the harder it was to not only implement but maintain longterm. Eventually, it becomes pointless to effectively grow when your technology hinders your progress.

Mbiuki
Procurement Officer in US
Transportation/Trucking/Railroad, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

The Quality of the Features of Adobe Commerce Is Brilliant

5.0 9 months ago

Pros:

The exceptional features of Adobe Commerce make it a smooth tool for managing our inventory. Adobe Commerce is easy to use. Adobe Commerce is reliable.

Cons:

Adobe Commerce works smoothly. No dislikes about Adobe Commerce.

Joseph
IT Expert in US
Machinery, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Adobe Commerce Is a Simple to Use Tool

5.0 9 months ago

Pros:

Adobe Commerce's features are so powerful, making it a simple to manage tool. I like Adobe Commerce's reliability.

Cons:

I do not dislike Adobe Commerce at all. Adobe Commerce works effectively.

Tanveer
Human Resource Manager in US
Education Management, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Adobe Commerce Makes Inventory Management Smooth for Us

5.0 9 months ago

Pros:

For accuracy in inventory management, Adobe Commerce is the most efficient and reliable solution. I am impressed by the amazing capabilities of Adobe Commerce.

Cons:

I like the efficiency of Adobe Commerce. No cons about Adobe Commerce.

Saumil
Procurement Manager in US
Consumer Goods, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Adobe Commerce Has Brilliant Features

5.0 9 months ago

Pros:

The features of Adobe Commerce are easy to implement. Adobe Commerce has been working so well for us.

Cons:

Adobe Commerce has been superb. I have no dislikes about Adobe Commerce.

Rubani
Research Manager in US
Research, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Adobe Commerce Makes Work Easier for Us: It Is Reliable

5.0 9 months ago

Pros:

I like how effective and comprehensive Adobe Commerce has been. Adobe Commerce makes inventory management brilliant.

Cons:

Adobe Commerce is amazing. No issues about Adobe Commerce.

Steve
Marketing Manager in UK
Apparel & Fashion, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Thank god we switched

4.0 7 months ago

Comments: We upgraded to Adobe Commerce from Magento 1. The 3 year contract was around £100k and the build took about a year. Nothing was implemented quickly because our devs were too tied up with security updates. The platform is powerful but its excessive for most SME e-commerce businesses, especially those carrying a single product type.

Pros:

The visual page builder was a big improvement from Magento 2, but its not ready to go out of the box you still need dev work.

Cons:

The constant dev work needed for the quarterly security updates.

Valentina
Finance Manager in US
Hospital & Health Care, 1,001–5,000 Employees
Used the Software for: 1+ year
Reviewer Source

Adobe Commerce Is a Great Tool for Inventory Tracking and Management

5.0 9 months ago

Pros:

Adobe Commerce is an amazing and accurate tool for accurate inventory tracking. I like how efficient Adobe Commerce has been.

Cons:

Adobe Commerce has powerful features. I do not dislike Adobe Commerce at all.

Lena
Owner in US
Veterinary, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Adobe Commerce is all you need for your online business

5.0 3 years ago

Comments: Adobe Commerce was a game changer for our online business presence. Having everything I need to build my online shop, merchant services, shopping cart, shipping services, inventory management, and much more, makes running an online business so easy and efficient. Also having the advanced SEO features is very helpful to make sure I’m reaching the maximum number of our target audience. I highly recommend this software for your online business needs.

Pros:

I like how everything I need is easily accessible through the software, I don’t have to integrate a lot of different things to have a fully functional store.

Cons:

Sometimes some of the setup can be a bit difficult and the pricing could be more competitive.

Verified Reviewer
Verified LinkedIn User
Consumer Goods, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Enterprise Level eCommerce Platform

4.0 6 years ago

Comments: Magento is incredible if you have the technical team and developers that know how to work with it and make it shine.

Pros:

Magento has a lot of functionality out of the box to set up and ecommerce store. The UX for M2 is significantly better than it was on M1. You can really narrow down the scope of permissions that your provide to users.

Cons:

There have been a lot of bugs that have come up that should have been worked out before release. There is a fairly high technical barrier to entry compared to other platforms.

Collin
Enterprise Account Executive in US
Information Technology & Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Full-featured Modern Merchandising Program

5.0 2 years ago

Comments: Adobe Commerce automates order, eCommerce and inventory management.

Pros:

Adobe Commerce improves the brand of our agency through search engine optimization.Product catalog is made easy via content management and production configuration.

Cons:

It was complex to customize product search and filtering but the vendor success team ventured and offered free support.

Will
Owner in Canada
Printing, Self Employed
Used the Software for: 1-5 months
Reviewer Source

awesome

5.0 last year

Pros:

the instalaltion can be tricky but overall the best ecommerce suite

Cons:

installation has to be done in a sequential order

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Great solution for ecommerce

4.0 2 years ago

Comments: Great solution for ecommerce for small businesses.

Pros:

Great especially if using the Adobe ecosystem. Easy to set up ecommerce sites and has many extensions

Cons:

It could have more integrations and also it takes time to know how to find all the options and extensions

Verified Reviewer
Verified LinkedIn User
Broadcast Media, Self Employed
Used the Software for: Free Trial
Reviewer Source

Adobe commerce is still better than ever

4.0 last year

Pros:

The best thing I like the most is the inventory management option.

Cons:

It makes my online business running very easily

Kavindu Githsara
Kavindu Githsara
System Specialist in Sri Lanka
Verified LinkedIn User
E-Learning, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Is Adobe Commerce the Right E-Commerce Solution for Your Business?

5.0 2 years ago

Comments: Overall, Adobe Commerce is a solid choice for businesses looking to create and manage an online store. Its user-friendly interface and wide range of features make it easy to set up and manage an online store, while its integrations with popular payment gateways and advanced security measures provide a secure and reliable platform for conducting e-commerce transactions.

Pros:

One of the main pros of Adobe Commerce is its user-friendly interface, which makes it easy for us to set up and manage our online store. The platform also offers a wide range of customizable templates and design options, allowing businesses to create a visually appealing and professional-looking store.Another pro is the platform's integrations with popular payment gateways, such as PayPal and Stripe, which make it easy to accept payments from customers. Adobe Commerce also offers advanced security measures to protect customer data and ensure secure transactions.

Cons:

One of the cons of Adobe Commerce is that it can be expensive, especially for businesses that require a lot of customizations or advanced features. Additionally, the platform may not be suitable for businesses with very large product catalogs, as it can be resource-intensive and may require additional server resources to handle the load.

Verified Reviewer
Verified LinkedIn User
Internet, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Robust Out of Box Features Paired with Customization

4.0 6 years ago

Comments: In terms of e-commerce platforms, Magento has proven to be a great value because of it extensive out of box features and relatively moderate price. Overall, it is one of the more commonly used platforms, so it is easier to find developers who know and are willing to work with the platform, which can reduce your maintenance costs.

Pros:

The Magento E-Commerce platform offers a wide array of out of box features that are ideal for managing an online store. The platform also provides an extensive amount of flexibility for add-ons and customizations to cater to your specific business model and fulfillment needs. Extensions/Modules for the platform are readily available through a variety of vendors and developers at varying costs depending on the complexity of the feature involved. In a marketplace filled with expensive annual license fees and strict feature offerings, Magento is a great value for the investment.

Cons:

Magento has changed it target audience significantly since its acquisition by Adobe, now catering more to mid- to large-size businesses. This is reflective in its pricing model and its termination of support for the older version of the version of the Community platform (Magento 1). It's flexibility for modules and extensions, while very beneficial, can create complexity and additional development cost when attempting to update the platform, as news releases of the corresponding extensions also needs to be available in order to ensure compatibility. The platform must be properly updated and maintained on a regular basis in order to reduce security vulnerability, which is a responsibility that falls on the consumer as opposed to Magento. Corporate support for the platform is available, but if you do not have an annual subscription the service is not as prompt.

Manny
Marketing Manager in US
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good for Established Stores

5.0 2 years ago

Pros:

The Adobe Commerce platform is definitely for stores that are more established and have a web developer either on staff or at their disposal to make the necessary changes and upgrades. While I'd say it's more complex than Shopify in that instance, there is a lot more functionality out of the box, whereas Shopify is very App heavy to get a certain functionality to work on your store.

Cons:

If you do not have a developer at your disposal, working with this platform is probably going to be a bit of a struggle. I'd consider myself a rung above beginner within HTML/Website related things and I have to rely on our developer for things for sure.

Frederick
Frederick
Director in US
Verified LinkedIn User
Marketing & Advertising, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

If you build it they will come really should be if you build on here you're stuck!

3.0 6 years ago

Comments: The platform is not plug and play the way Magento presents it to be. You are really only buying an outlined platform of how your site will approximately look. Most of the real work and heavy lifting still needs to be done in the programming. Not what expensive templates are supposed to deliver. Unless you can hire an in house experienced Magento developer stay away. You will either be taken advantage of and pay way too much for your site's development or be stuck with a foreign company impossible to communicate effectively. Almost all of the well know e-commerce platforms are easier to maneuver and have considerable affordable US based skilled help.

Pros:

the ability to display and manipulate graphics is second to none.

Cons:

We purchased megento 2.0 platform for our ecommerce site. We asked our friends at Magento to recommend some developers. My partners and I are fairly savy HTML programers and quick learners. We picked Magento because it came with a solid template and touted it's back end admin ease of usage. We figured we would hire a developer to make sure we had a correct skeloton and basic map of what we wanted in a site and then take over the work of actually writing and inserting the messaging and digital content. All the developers we were reffered to wanted starting retainers of $30,000 plus for what we knew would only be 10 to 20 hours of work for a developer familiar or specializing in Magento. We ended up finding our own magento developer who we thought understood our concepts and scope of work. Apparently they did but since most affordable Magento developers are based in India be prepared for all types of language issues and conference calls in the middle of the night. I'm sure we got what we paid for so shame on us but the alternative because of magento's lack of credible viable resources was to cancel the project.

Stephanie
CFO in US
Sports, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Flexible and Administration Ease

4.0 6 years ago

Comments: Enterprise and dealing with the development company that supported us was terrible but community and a local developer has been great. We didn't have the budget for the big version but were sold into it by the developer when the community version was more appropriate.

Pros:

We are a small family business and reliant (for many things) on our ability to manage the back end of our site. Neither of us have a background in building sites, managing integration, etc. but we have been able to get very comfortable with the back end of the site. For a novice or inexperienced person, I was surprised that I could pick it up quickly. We use the community version which has been critical to controlling costs. At that same time, we haven't sacrificed functionality in that there are some incredible plug-ins that ultimately replaced the Enterprise functionality (which we moved away from because of the annual price tag). We also work with a small development company locally who manage the set up of the plug-ins (but quite honestly it seems fairly straightforward). As the site "breaks" (for lack of a better word), we have our developer do it.

Cons:

It's possible that it is far more plug and play than I realize for plug-ins but would love to see something user friendly created. There used to be some version of Magento that I think was discontinued but you almost need something for smaller companies that gives them the sophistication of the community edition but potentially managed by Magento. In the next few years, we need to make a decision to stay on Magento or move and Shopify has a managed version that is very intriguing. Our computers are using it and Big Commerce and they look every bit as sophisticated on the front end as we do but we are reliant on a separate developer who could move on or go out of business. A stable subscription based product for larger small businesses would be great.

Chrisitan
Marketer in Romania
Marketing & Advertising, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Easier to Interact with Customers

5.0 2 years ago

Comments: It enabled us to provide a great customer experience and gave us the ability to manage our product catalogs efficiently. The analytics and marketing features were also very helpful in understanding our customer base and driving more sales.

Pros:

I liked the ability to provide excellent customer service to our customers. With Adobe Commerce, we were able to quickly respond to customer inquiries and provide product information. We also enjoyed being able to customize our product catalogs to meet the needs of our customers. Additionally, with Adobe Commerce, we were able to easily analyze customer behavior and purchasing trends to better understand our customers and target them with more relevant offers.

Cons:

I liked least about Adobe Commerce was that it had a steep learning curve and required a lot of time and effort to understand and use all of its features.

Verified Reviewer
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

With Magento, developer training is important

5.0 6 years ago

Comments: My introduction to Magento was very bad. I was a developer that got handed a Magento website that had been built by someone who had never used Magento before. I broke many things. I fixed other things. I would find about 5 articles describing how to fix something and none of them said the same thing and sometimes none of it would work.
I took an introduction to Magento course and things started making a lot more sense.
Please, for the sanity of whoever builds your site, make sure they get training if they need it.

Pros:

Magento lets you do so much right out of the box even with the free community edition. It has great product management, comprehensive discounting options, multilingual functionality and more. Customization can also be done to hook Magento into your CRM software, simplifying inventory management. Since Magento is so popular there's a good chance that if you have a problem to solve someone else has already tried, and possibly succeeded, at solving it. There is a large plugin marketplace.

Cons:

Magento is a beast. You will not be able to make template or other programmatic changes to a Magento without a developer. Even then, the developer you have may struggle because the code can be complicated and confusing and online resources are often out of date or for the wrong version. If you are going to use Magento I strongly recommend that you get a developer that has worked on at least one Magento in the past. If you have the money and time to get your developer trained, Magento offers courses and I found them quite helpful.

Oshan
Oshan
Mobile Apllication Developer in Sri Lanka
Verified LinkedIn User
Information Technology & Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Magento : Perfect eCommerce platform

5.0 6 years ago

Comments: More than just an ordinary eCommerce platform which is efficient and effective .

Pros:

Magento is suitable for any business group whether it is a small or large business and its admin dashboard will provide a perfect overview of the business.We can use free and paid plugins as our requirements.It is a Responsive eCommerce platform which can runs on any mobile or computer devices and also Highly customizable and developer friendly CMS platform.Enriched with important features and functionalities to provide everything in a one platform. Magento is capable for integrations such as payment gateways and able to set up currency and languages depend on the location.

Cons:

I'm using magento 2.2 . The main con according to me is, when i need to edit the content of a page it will give us only a small size text area(text box) which is difficult to work with using mouse scroll and also If we are having large number of products website may slow with its performance. Developer skills are required if we want to customize the platform.

Kevin
Kevin
Web Developer in US
Verified LinkedIn User
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Still the best scalable e-commerce platform i've used

5.0 6 years ago

Comments: Am surprised that Magento sort of ranks below Joomla, drupal and shopify in current market shares but I would definitely be comfortable with only relying on Magento

Pros:

Magento has been around a long time and has many stable patches released, community of forums and help along with long list of extensions/plugins. Magento structure is nice for keeping up and learning MVC. The free community edition is already enough to run full fledge e-commerce site as well as given the option to do multi-stores in the same account. As a developer i did not want a out of the block low-coding to start off with (wordpress/shopify) so its a great tool to keep up with.

Cons:

Magento initially always tends to be pretty slow. The admin procedures such as exports, updating, backup, etc all seem a little unstable at times. Understanding your current state and limit of scalability(before improving it some other way) always seems questionable or hard to gauge at first.