Who Uses Volunteer Impact?

Currently our members are nonprofits or government agencies with 50-150,000 volunteers. They span all areas of the volunteer sector and five continents.

What Is Volunteer Impact?

Volunteer Impact is a volunteer management database system for non-profits, small and large. Work smarter, not longer, with Volunteer Impact.

- Recruit From Your Website
- Track Qualifications
- Create Schedules
- Record Hours
- Generate Reports on Hours and Outcomes
- Communicate Effectively
- Automate Some Procedures
- Engage Your Volunteers!

Volunteer Impact Details

Better Impact

http://www.betterimpact.com

Founded 1998

Volunteer Impact Software - Administrator Login Screen
Volunteer Impact Software - The Opening Dashboard (Configurable) - Pinned search can execute you common process in one click! Tag the screens you go to often as a favourite and get to them in one click! Get back to screens you were on recently in one click!
Volunteer Impact Software - Help is available by phone, email and chat (with an average first response time of 5 minutes)
Volunteer Impact Software - See which shifts are filled and which ones have vacancies
Volunteer Impact Software - Report on a variety of metrics
Volunteer Impact video
Volunteer Impact Software - Administrator Login Screen - thumbnail
Volunteer Impact Software - The Opening Dashboard (Configurable) - Pinned search can execute you common process in one click! Tag the screens you go to often as a favourite and get to them in one click! Get back to screens you were on recently in one click! - thumbnail
Volunteer Impact Software - Help is available by phone, email and chat (with an average first response time of 5 minutes) - thumbnail
Volunteer Impact Software - See which shifts are filled and which ones have vacancies - thumbnail
Volunteer Impact Software - Report on a variety of metrics - thumbnail

Volunteer Impact pricing overview

See pricing plans

Volunteer Impact does not have a free version but does offer a free trial.


Starting Price

Not provided by vendor See pricing details

Free Version

No

Free Trial

Volunteer Impact deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Volunteer Impact Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Attendance Management
  • Attendance Tracking
  • Automated Scheduling
  • Calendar Management
  • Communication Management
  • Contact Database
  • Contact Management
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Reports
  • Document Storage
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Event Calendar
  • Event Management
  • Event Scheduling
  • Live Chat
  • Member Directory
  • Membership Management
  • Mobile Access
  • Monitoring
  • Personalization
  • Real Time Data
  • Real Time Reporting
  • Recognition Management
  • Recruitment Management
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • SMS Messaging
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Social Media Integration
  • Summary Reports
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Scheduling
  • Third Party Integrations
  • User Management
  • Volunteer Management
  • Volunteer Recruiting

View full list of Volunteer Management Software

Volunteer Impact Alternatives

More Volunteer Impact alternatives

Volunteer Impact Reviews

Read all reviews

Overall rating

4.7/5

Average score

Ease of Use 4.3
Customer Service 4.7
Features 4.1
Value for Money 4.8

Review software

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Verified Reviewer
National Manager Information Systems
Nonprofit Organization Management, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 09/01/2021

"Connect your new and existing volunteers with your organisation easily and schedule opportunities."

Comments: The system has been easy to setup and use and manage by people with a wide range of technical skills. Volunteer acceptance has been high and feedback positive. It has enabled our organisations to connect through a digital platform and connect with new and existing volunteers in a manner which suits their lifestyle.

Pros: The Volunteer Impact module in the Better impact platform ticks many boxes for core volunteer management. It allows the volunteers to easily login to a portal and manage their schedules and opportunities. Good management of qualifications and expiry dates like child protection and first aid. For event setup there are 3 or 4 different types of schedules that can be setup to handle the vast majority of cases. Volunteers can be auto acepted to the event or reviewed. Wait lists can be created and event items hidden when they reach capacity. The system can also use qualifications to show or hide certain events from people who are or are not qualified for the event item. It also has the functionality to facilitate online training and learning with a simple module based approach. From a volunteer management point of view it has good visibility of the onboarding process of new volunteers and easy customisation of the application forms. Application forms can have custom fields and custom grouping of fields. Custom fields can be free text and dropdowns and other types as well. It comes with the flexibility of having three unique application forms feeding into the system. There is a strong API function to access the volunteer data and integrate this into other systems. Another great feature for new users is the full functionality of the trial for 30 days.

Cons: You really have to drill down really deep to find any challenges with this product. It is steadily evolving balancing the desire for all functionality from end users with maintaining its ease of use. If we are looking at small things the application form does not have depencies between fields for example if dropdown 1 is value A then don't show text field 2. There are a few small enhancements I would like to see in the learning management component but as this is not the core strength it is expected that over time this will be improved as it is used more. This product can be up and running in test environment the same day as configuration and fine tuning over the next few days

  • Reviewer Source 
  • Reviewed on 09/01/2021
Michele R.
Manager
Hospital & Health Care, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/12/2016

"Our Best Business Decision was to Switch to Volunteer Impact"

Comments: Volunteer Resources with Alberta Health Services (AHS) is a provincial health organization supporting the residents of Alberta, Canada. AHS has over 14,500 dedicated volunteers helping to meet the mission, values and strategies of AHS. To us, volunteers are more than numbers. Volunteers support so many areas of AHS's work ' in our facilities, at our planning tables and in our communities. Volunteers are in our acute care hospitals, in our rehabilitation hospitals, in our home care programs, in cancer care, in mental health and addictions, in pediatric care, in continuing care and in public health programs. And to make all of this work, we needed a volunteer management software that was flexible enough to allow us to work with the site, program, or service's specific needs as well as the ability to compile data across an enterprise platform. We have fully embraced technology with the use of the online application features, the ability for volunteers to manage their own schedules and to record their own hours. And for those volunteers not so comfortable with technology, we were able to meet them on their terms. The support from Better Impact has been phenomenal.. We have a question, it is usually answered within the day. We ask for an system improvement or change to reflect our needs, it is acknowledged and given serious consideration, not just ignored. Our IT department looks at the annual bill for licencing and says 'That's it??'. The ability to access our volunteer records from a variety of platforms, means that Volunteer Resources doesn't have to be in the office to manage their business needs. Two years into our relationship with Better Impact, a review was held to evaluate the outcome of our decision to use this product. From all teams, came a resounding endorsement. It was one of our best business decisions Volunteer Resources at Alberta Health Services ever made!

Pros: Enterprise level function - ability to capture data across a variety of accounts
Online application process and ability to modify based on the accounts needs
Ability to have online scheduling (versus having to use a spreadsheet)
Ability of volunteers to manage their own schedule and to record their own hours
Ability of volunteers to print their own reports on their hours.

Cons: Our privacy team would like to see an audit tracking feature in this program, but recognize that this would have a significant impact on our costs.

Vendor Response

by Better Impact on 08/12/2016

Thank you for taking the time to write a review Michele. It's a pleasure to work with Alberta Health.

I appreciate your comment on the upgrades. We've been thinking about ways we could do more outreach with each release and you'll see these in action in the new year.

  • Reviewer Source 
  • Reviewed on 08/12/2016
Sharlette M.
Admin. & Development Assistant
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/09/2021

"Honestly, it's a lifesaver!"

Comments: Volunteer impact makes my life easier. I can see all my volunteer applicants in one place, I can easily share the profiles with my fellow colleagues as admins and I love that I can directly communicate with volunteers within the software. So far I don't have any major hiccups and honestly, the best part is the customer service and chat support!

Pros: It's a great volunteer management software that makes the application process seamless and helps me keep track of volunteers. The portal is easy to navigate and all the functions are accessible and helpful. The best part is the customer services. Help is always on hand and the associates are so patient and knowledgable. The knowledge base and tutorials are helpful as well but when I just don't understand I can always rely on the chat support function!

Cons: There are so many functions that I have yet to discover. It may take me awhile to learn all the features but that may not be a bad thing. I do wish that you can have more customization with fields and adjust where they are located on volunteer profiles but it's something I need to get use to. Also, I wish that uploaded documents could be opened directly on the site opposed to being downloaded and then opened.

  • Reviewer Source 
  • Reviewed on 07/09/2021
Jen R.
Center Manager
Nonprofit Organization Management, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 18/08/2020

"Great for volunteers to log hours."

Comments: It has streamlined our volunteer tracking, before this we had a spreadsheet volunteers would fill in by hand and then we would spend time entering the data at the end of the month. Becuase of this, it has also improved accuracy, as logging volunteer hours the same day or day after, staff and volunteers can remember exactly what they did, so the guesswork with amount of time spent on an activity is reduced.

Pros: I love the ease at which I can pull up volunteer's information, and that they can log their own hours. This system saves a few hours every month. That might not sound like a lot, but every bit adds up.

Cons: I struggle to generate reports, there are no many options, it is confusing. I'll go in to make a simple report and get overwhelmed with the options to choose from, and I cannot remember which boxes to check to get just the right data.

  • Reviewer Source 
  • Reviewed on 18/08/2020
Amy O.
Volunteer Services Manager
Hospital & Health Care, 501-1,000 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/06/2016

"Excellent Product with Continued Potential"

Comments: Since implementing Better Impact in mid-2014, we have experienced countless benefits from this software. It is an excellent content management system that also has an easy-to-use 'customer interface' for the volunteer that lets them take a lot of ownership of their volunteer experience. The administrative side is not overly complicated and our 10+ volunteer coordinators have learned it with relative ease. One of the primary reasons our experience has been a positive one is that in early 2015 our organization announced it would be going through a merger with 2 other nonprofit hospices'each with their own volunteer program. After deciding to keep the Better Impact system that I had implemented, the process was relatively smooth to migrate all of those volunteer records, build new custom fields and create new activities to encompass these two other hospices' volunteer efforts. All of this was possible because Better Impact is a malleable system that can move and change with your organization! Continual software updates have brought some needed changes to pass, but there is still a lot of room for growth. As various organizations submit recommendations for changes it does seem that Better Impact is listening! They care about the customer and how their software can enhance volunteer management for volunteer programs of all shapes and sizes.

Pros: I like how flexible this software is for both the administrators as well as the volunteers. The 'volunteer status' levels (e.g., Applicant, In Process) allow organizations to define what those levels mean and then develop a 'pipeline' that works for them. MyVolunteerPage.com was a real game-changer for us that allowed our volunteers to truly own their volunteer career with JourneyCare; they use this website to get news updates, manage their schedule, download important documents, update their contact information/availability, and communicate with the Volunteer Services team. And unlimited 'custom fields' allow us to constantly massage the software to suit our needs as volunteer coordinators with varying responsibilities. As long as we're all using Better Impact for *everything* we do, we're able to stay on the same page across 10 counties and in at least 4 different offices.

Cons: I would like to see some of the features be more automated. For instance, when volunteers tell us they're going on vacation we'd love a mechanism that lets us manually move them to Inactive - Short-term with an 'expiration date' that automatically moves them back to Accepted on a specified date. This would ensure they don't receive our 'open request' emails when they're gone and they'd automatically be brought back into the loop once they return. Another automation that would GREATLY help is that we have 5 Hospice CareCenter locations'each with its own volunteer schedule. Rather than having 3 coordinators pull the schedule report for the IPC they manage, it'd be nice if Better Impact allowed them to receive an automatic email of this schedule on a daily/weekly/TBD basis. The one thing, though, that would have the biggest impact on our day-to-day is the Feedback Export report. The format is, honestly, garbage and it takes a good amount of manual massaging of an Excel spreadsheet every week to get this report into a usable format. We need the Feedback Fields to be listed as columns'not rows'so that one line item is one entry. I think that this report and a few others could use some updating to really assist customers with completing their work efficiently.

  • Reviewer Source 
  • Reviewed on 24/06/2016