--- description: Learn more about Smartsheet price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartsheet Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Workflow Management Software](/directory/30091/workflow-management/software) > [Smartsheet](/software/79104/smartsheet) # Smartsheet Canonical: https://www.capterra.com.au/software/79104/smartsheet Page: 1 / 143\ Next: [Next page](https://www.capterra.com.au/software/79104/smartsheet?page=2) > Smartsheet is an Intelligent Work Management Platform that revolutionizes how you manage projects, portfolios, and processes. > > Verdict: Rated **4.5/5** by 3538 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Smartsheet? Marketing, creative operations, IT portfolio management, higher education, construction, healthcare and life sciences, government, financial services, and technology organizations. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3538 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.3/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Smartsheet - **Location**: Denver, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: USD 9.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Choose the plan that works best for you and manage your projects, programs, and processes — all in one place. Plans start at $9.00/month when billed annually. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Russian, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, China, Denmark, Finland, France, Germany, Iceland, India, Ireland, Italy, Japan, Luxembourg, Malaysia, Mexico, Netherlands, New Zealand, Norway and 9 more ## Features - Activity Planning - Analytics - Approval Process Control - Asset Tracking - Availability Management - Calendar Management - Campaign Planning - Capacity Management - Channel Management - Content Management - Cost Estimating - Customisable Forms - Dashboard - Data Import/Export - Data Tabulation - Document Review - Document Storage - Drag & Drop - EMR/EHR - Electronic Data Capture - Expense Tracking - Forms Creation & Design - Forms Management - HIPAA Compliant - Ideation - KPI Monitoring - Multi-Campaign - Multiple Projects - Payroll Management - Preventive Maintenance - Prioritization - Process Modeling & Designing - Product Roadmapping - Project Management - Project Scheduling - Project Tracking - ROI Tracking - Resource Scheduling - Skills Tracking - Sprint Planning - Strategic Planning - Subcontractor Monitoring - Task Editing - Task Management - Third-Party Integration - Time & Expense Tracking - Time Tracking - Work Order Management - Workflow Automation - Workflow Configuration ... and 90 more features ## Integrations (72 total) - 123FormBuilder - Acumatica Cloud ERP - Adobe Creative Cloud - Amazon Q - AppSheet - Azuqua - Backupify - Bitium - Box - Cronos - Docusign - Domo - Dropbox - Easy Insight - Egnyte ... and 57 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Workflow Management Software](https://www.capterra.com.au/directory/30091/workflow-management/software) ## Related Categories - [Campaign Management Software](https://www.capterra.com.au/directory/30012/campaign-management/software) - [MRM Software](https://www.capterra.com.au/directory/31020/mrm/software) - [Event Marketing Software](https://www.capterra.com.au/directory/31542/event-marketing/software) - [Strategic Planning Software](https://www.capterra.com.au/directory/31031/strategic-planning/software) - [Product Management Software](https://www.capterra.com.au/directory/30865/product-management/software) ## Alternatives 1. [monday.com AI Work Platform](https://www.capterra.com.au/software/147657/monday-com) — 4.6/5 (6095 reviews) 2. [Clockify](https://www.capterra.com.au/software/169607/clockify) — 4.8/5 (9259 reviews) 3. [Jira](https://www.capterra.com.au/software/19319/jira) — 4.4/5 (15457 reviews) 4. [Asana](https://www.capterra.com.au/software/120550/asana-pm) — 4.5/5 (13644 reviews) 5. [Trello](https://www.capterra.com.au/software/1010321/trello) — 4.5/5 (23594 reviews) ## Reviews ### "Time to transition away from Smartsheet" — 1.0/5 > **Harris** | *26 August 2025* | Education Management | Recommendation rating: 2.0/10 > > **Pros**: Initially we used Smartsheet due to its rich collaboration features which Excel did not have at the time back in 2014. It had a better UI/UX experience and seemed intuitive to use. The ease of collaboration worked well for a period and the webform builders worked well initially. > > **Cons**: For a company largely just using the system for Excel style workflows and collaboration its price is prohibitive when we already pay for 365. Recently their redesign of subscription and user types has meant that our Not for profit company goes from $600 per year $4000. This is after we have largely committed to using it for many business operations involving external suppliers. With a razor thin IT budget, these kinds of changes to billing are catastrophic with relatively little lead time to transition away. Larger businesses would suffer worse with a change like this resulting in a pivot of critical systems. > > Overall the experience has been good till the last year with the drastic pricing changes and relatively short lead time. ----- ### "Smartsheet will lock you in and increase your subscription for worse service - AVOID" — 1.0/5 > **Marcus** | *1 June 2025* | Building Materials | Recommendation rating: 0.0/10 > > **Pros**: I initially enjoyed it's ability to upload documents and create forms which made handling contractors and onboarding new hires easier. It also was similar to use to Excel with conditional formatting, formulas, and a similar layout which made learning quick. - > > **Cons**: It's shady and unethical use of the "Negative Option Rule" in its renewal process, which has already been outlawed by the FCC in 2025 but still included in old contracts. Essentially they inferred that a lack of action by the user infers consent, and used this to try to force my company into an additional contract year, in addition to trying to increase the paid members count and "upgrading" our package, resulting in an extra 4K of costs. > > Poor, even though we were locked into paying the extra annual subscription I will not be using them and transitioning to other software. They have also made many of the Pros such as collaboration paid only features, greatly limiting the capability of free users/collaborators and hence made a lot of the benefits I enjoyed redundant. ----- ### "Smartsheet Review" — 5.0/5 > **Jack** | *26 March 2026* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Project tracking and team collaboration run smoothly, which helps maintain clear visibility over priorities. > > **Cons**: On more complex projects, some limitations appear in terms of customisation. The tool can also become visually heavy when there is a lot of data. > > Smartsheet is a good tool for organising projects and tracking the progress of different initiatives. ----- ### "The Smartest Sheet" — 5.0/5 > **Edwin** | *4 November 2024* | Construction | Recommendation rating: 10.0/10 > > **Pros**: Smartsheet has proven to be very useful when it comes to note taking during Meetings. It is very easy to create Templates that can be utilize throughout the company for other staffs to use. > > **Cons**: It can be quite overwhelming in the beginning when starting out with Smartsheet. I would definitely recommend some lessons to undertake to learn the kind of templates you can create. > > Overall I am very happy with my experience with Smartsheet. Using it for note taking and tracking projects has been very straightforward. ----- ### "Smartsheet Smarts" — 5.0/5 > **Julius** | *18 October 2024* | Architecture & Planning | Recommendation rating: 9.0/10 > > **Pros**: Details your progress and makes monitoring easy. > > **Cons**: It would be probably more on the presentation of the app. > > it's been fun and helpful using Smartsheet. ----- Page: 1 / 143\ Next: [Next page](https://www.capterra.com.au/software/79104/smartsheet?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/79104/smartsheet) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data