Preferred Patron Loyalty

Preferred Patron Loyalty

by Preferred Market Solutions

Who Uses Preferred Patron Loyalty?

Small, medium and large businesses across diverse industries throughout the US, Canada and England. Perfect for independent merchants, chain stores, communities and franchises. B2C and B2B

What Is Preferred Patron Loyalty?

Run your own branded customer loyalty program! Recognize customers for purchases and/or visits, increase customer retention and foster growth. You get an advanced loyalty rewards program with incentive campaigns and built-in multi-channel communication with autopilot operation. This is NOT a community loyalty program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.

Preferred Patron Loyalty Details

Preferred Market Solutions

http://www.preferredpatron.com/

Founded 2004

Preferred Patron Loyalty Cost Overview

Preferred Patron Loyalty does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Preferred Patron Loyalty Features

Customer Loyalty Software
Activity Tracking
CRM
Gift Card Management
Loyalty Cards
Loyalty Program
Member Portal
Membership Management
Referral Tracking
Rewards Management
CRM
Customer Activity Tracking
Discount Management
Gift Card System
Loyalty Card System
Member Portal
Membership Management
No-Card Loyalty System
Referral Tracking
Rewards Management

Preferred Patron Loyalty Reviews

Showing 5 of 79 reviews

Overall
4.9/5
Ease of Use
4.9/5
Customer Service
5/5
Features
4.8/5
Value for Money
4.9/5
Danell P.
Manager
Nonprofit Organization Management, 13-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/02/2019

"Thank You, Preferred Patron!"

Comments: Last year I began the search for a Loyalty Program (LP) for our Non-Profit Resale Boutique. We have a great many followers and I wanted to offer my shoppers another opportunity to save money while they support a great organization. Originally I thought I had better speak to several LP because I wanted to ensure the correct fit. Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company. When it came to the four other LP demos I participated in there were lots of LP that talk a good game, but Preferred Paton was the only company that was able to give me what I wanted. From their customer service to their tech support Preferred Patron has exceeded my expectations. Our customers have really enjoyed their membership in Preferred Patron. In a short amount of time our membership in Preferred Patron has surpassed a thousand members. Members are excited about their points and redeeming to the extent that current members recruit new members in the store. I can in good conscience report that Preferred Patron has given our customers a fun interactive way to save money with us

Pros: Being a faith based non-profit I wanted to confirm to our board members, donors, volunteers and supporters that we were associated with a respectable company.

Cons: The tablet interaction with software isn't working like I had anticipated.

  • Reviewer Source 
  • Reviewed on 05/02/2019
Courtney L.
Operations Director
Retail, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/08/2018

"Operations Director"

Comments: Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.

Pros: I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.

Cons: I have not come across anything that has caused us issues.

  • Reviewer Source 
  • Reviewed on 14/08/2018
Joe T.
manager
Food Production, 13-50 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 27/04/2018

"It is a good software to track and collect customer info"

Pros: The system is easy to install and use. We easily trained the staff and implemented in our standard daily operations

Cons: We believe it is slightly overpriced for just a software use and gathering customer information. We can do it in an Excel format .

Vendor Response

by Preferred Market Solutions on 28/05/2018

Thank you for your feedback, Joe. It's been a month since your review and I'm glad to see you have taken the system beyond "data collection" by implementing several trigger and behavioral based campaigns, including Referral and Miss You! Using the data you are collecting, behind-the-scenes the system is continuously, and automatically, analyzing and exploiting many time-sensitive opportunities to engage your customers and improve growth!

  • Reviewer Source 
  • Reviewed on 27/04/2018
Alan G.
Owner / Director
Health, Wellness & Fitness, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/04/2018

"I've been a client of Preferred Patron for a few years now, I have always had a positive experience."

Pros: We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.

Cons: I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.

  • Reviewer Source 
  • Reviewed on 17/04/2018
Leighann J.
Orthodontic assistant
Medical Practice, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 11/04/2018

"An amazing product, excellent customer service, prompt support; you'll be a loyal customer for life!"

Comments: Increased visibility thanks to the customized rewards cards, ease of use vs our previous rewards system, and a convenient solution for storing customer info and contacting them on special occasions or about promotions.

Pros: Preferred Patron is so unbelievably user friendly! Our initial implementation of the program was quick and easy, and we loved how we were able to really customize it for our needs. We've been using the program in our high volume, fast paced orthodontic office for over 7 years, and haven't once considered changing. Our patients enjoy being able to log into the online portal hosted on our website to check their point balance and available rewards, and we love that the portal helps drive traffic to our site. Preferred Patron takes customer service to another level; I've literally never had a question or issue that wasn't resolved same day, typically within minutes. Brett's been outstanding in every single interaction, and his nearly immediate help and support really makes us feel like we're their only customer.

Cons: We've had nothing but excellent experiences in interacting with Preferred Patron and have recommended them countless times. I'm honestly trying to think of a single con and it's just not possible!

  • Reviewer Source 
  • Reviewed on 11/04/2018