--- description: Learn more about Convoso price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Convoso Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Predictive Dialer Software](/directory/30597/predictive-dialer/software) > [Convoso](/software/76768/cloud-predictive-dialer) # Convoso Canonical: https://www.capterra.com.au/software/76768/cloud-predictive-dialer Page: 1 / 17\ Next: [Next page](https://www.capterra.com.au/software/76768/cloud-predictive-dialer?page=2) > Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology. > > Verdict: Rated **4.5/5** by 387 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Convoso? Convoso is used by call centers, BPOs, financial services, home services, insurance agencies, lead generation companies, legal firms, real estate agencies, and solar companies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 387 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Convoso - **Location**: Woodland Hills, US - **Founded**: 2006 ## Commercial Context - **Starting Price**: USD 90.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Contact Convoso for detailed pricing. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Canada, India, Pakistan, Philippines, United States ## Features - Activity Dashboard - Agent Interface - Auto-Dialer - Automated Routing - Automatic Call Distribution - CRM - Call Center Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Caller ID - Campaign Management - Computer Telephony Integration - Contact Management - Customer Database - Customizable Fields - Dashboard - Data Import/Export - Email Management - IVR - Inbound Call Center - Interaction Tracking - Lead Management - Lead Qualification - List Management - Outbound Call Center - Power Dialer - Predictive Dialer - Queue Management - Reporting & Statistics - Reporting/Analytics - Sales Activity Management - Third-Party Integrations - Voice Mail - Workflow Management ## Integrations (14 total) - Balto - DebtPayPro - Dynamics 365 Business Central - Google Maps - HubSpot CRM - HubSpot Sales Hub - LeadsPedia - Salesforce Sales Cloud - Velocify - Zapier - Zendesk Sell - Zendesk Suite - Zoho Connect - boberdoo ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software) ## Related Categories - [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software) - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software) - [Telemarketing Software](https://www.capterra.com.au/directory/31034/telemarketing/software) - [CRM Software](https://www.capterra.com.au/directory/2/customer-relationship-management/software) ## Alternatives 1. [LiveAgent](https://www.capterra.com.au/software/102188/liveagent) — 4.7/5 (1787 reviews) 2. [Zendesk Suite](https://www.capterra.com.au/software/164283/zendesk) — 4.4/5 (4080 reviews) 3. [Ringover](https://www.capterra.com.au/software/169627/ringover) — 4.7/5 (876 reviews) 4. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (324 reviews) 5. [Readymode](https://www.capterra.com.au/software/136728/Readymode) — 4.6/5 (142 reviews) ## Reviews ### "Best of the Best\!" — 5.0/5 > **Malik** | *16 January 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy navigation, and its user friendly with no glitches > > **Cons**: Nothing really this crm is the best I ever used > > My overall expereince with Convoso has been amazing, with over 12 years experience in the BPO industry this is one of the best softwares I ever used. ----- ### "Convoso is great and likely a top 3 contender." — 4.0/5 > **Eli** | *20 January 2025* | Insurance | Recommendation rating: 7.0/10 > > **Pros**: The settings are very intuitive. I found that with a little testing or contacting their support department we could achieve whatever outcome we were looking for. > > **Cons**: I think although the setting options are great and allow deep customization for your desired function, some of them are not very self explanatory and could use improvement, or more informed customer support team when asking about them. > > Overall, Convoso is reliable and has great functionality. For the purpose of our company Convoso does support our requirements and is constantly changing to try and provide a better customer experience. ----- ### "Convoso does its job" — 3.0/5 > **Zizhen** | *12 February 2026* | Insurance | Recommendation rating: 2.0/10 > > **Pros**: It does it job... It tracks and logs the calls, gives some real time summarized data. User interface is relatively straightforward, simple but also old style. > > **Cons**: Their team is hard to collaborate with. We had issues with dialing but it's hard to get help from them on time. They seem to be very vague about when they'll fix something and how. ----- ### "Experience as a call center with Convso Dialer" — 5.0/5 > **Juan** | *17 February 2026* | Insurance | Recommendation rating: 8.0/10 > > **Pros**: Conveso has been a reliable outbound dialer for our team. It offers strong predictive dialing, useful reporting tools, and straightforward campaign management. The system supports high call volume well and helps maximize agent productivity. Overall, a solid platform for telemarketing and outbound sales operations. > > **Cons**: The biggest downside is the learning curve and backend complexity. Some features aren’t as intuitive as they could be, and certain changes require support intervention rather than being fully self-serve. > > Overall, Convoso has been a dependable outbound dialer for our team. It handles high call volume well, provides strong reporting tools, and supports effective campaign management. While some backend features can be complex, the platform delivers what we need to run efficient sales operations. ----- ### "Convoso is the Best. Most Expensive. Most Comprehensive." — 5.0/5 > **Cory** | *15 January 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Convoso is such a complex dialer. Its features allow for so many different ways to have control over your data flows and agent responsibility. The endless amount of ways you can configure your setup is my selling point. I have worked with several dialers in the past and not a single one can measure up. It is not simple to use. You will both love and stress about this. But its all worth having complete control over the process in every imaginable way. > > **Cons**: Convoso has some issues regarding identifying and dispositioning calls that were not connected to an agent for any reason. Dont believe it when you see 'Disconnected Number'. It's 99% of the time not going to be a disconnected number. > > Overall I can say that there is nothing that could take me from Convoso. I have not had enough frustration with it to want to change. I am learning new things about setup and flow every single week. You will need someone who knows Convoso well to give you guidance as you're learning how to use it because it's features have features that have features, that then have settings in another part of the dialer that affects something that had nothing to do with what you were working on so be careful. I have been using it for 7 Months now and I can honestly say that this is the most comprehensive dialer on the market. If you have a simple setup, this might not be for you. But If you are working a decent size team with more than one department and a dynamic flow for your calls then this is for you. Be ready to pay up because with great software come great monthly bills. They are extremely expensive. Worth the price? Not entirely. It's definitely overpriced. However, it's the best. Do you want the best? ----- Page: 1 / 17\ Next: [Next page](https://www.capterra.com.au/software/76768/cloud-predictive-dialer?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/76768/cloud-predictive-dialer) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | ----- ## Structured Data