--- description: Learn more about Alvaria CX Suite price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alvaria CX Suite Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [IVR Software](/directory/30231/ivr/software) > [Alvaria CX Suite](/software/75689/alvaria) # Alvaria CX Suite Canonical: https://www.capterra.com.au/software/75689/alvaria Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/75689/alvaria?page=2) > Expand inbound and outbound capabilities with seamless omnichannel interactions, while maintaining full control, privacy and compliance > > Verdict: Rated **4.0/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 21 Reviews | | Ease of Use | 3.6/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Alvaria - **Location**: Chelmsford, US - **Founded**: 1973 ## Commercial Context - **Pricing model**: Per User - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, India, Mexico, United Kingdom, United States ## Features - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Scripting - Call Transfer - Callback Scheduling - Campaign Management - Computer Telephony Integration - Contact Management - Email Management - IVR - Inbound Call Center - Interaction Tracking - Lead Management - List Management - Multi-Channel Communication - Multiple Scripts - Outbound Call Center - Phone Key Input - Predictive Dialer - Queue Management - Reporting/Analytics - Survey/Poll Management - Text to Speech - Voice Mail ## Support Options - Phone Support - 24/7 (Live rep) ## Category - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) ## Related Categories - [IVR Software](https://www.capterra.com.au/directory/30231/ivr/software) - [Predictive Dialer Software](https://www.capterra.com.au/directory/30597/predictive-dialer/software) - [Call Centre Software](https://www.capterra.com.au/directory/30007/call-center/software) - [Auto Dialer Software](https://www.capterra.com.au/directory/30999/auto-dialer/software) - [Contact Centre Software](https://www.capterra.com.au/directory/32035/contact-center/software) ## Alternatives 1. [JustCall](https://www.capterra.com.au/software/157853/justcall) — 4.1/5 (223 reviews) 2. [Five9](https://www.capterra.com.au/software/132405/five9) — 4.2/5 (481 reviews) 3. [Squaretalk](https://www.capterra.com.au/software/219046/squaretalk-matrix) — 4.9/5 (101 reviews) 4. [Kixie PowerCall](https://www.capterra.com.au/software/135636/kixie-powercall) — 4.6/5 (293 reviews) 5. [DialedIn CCaaS](https://www.capterra.com.au/software/29589/callcenternow) — 4.8/5 (314 reviews) ## Reviews ### "The easiest/most challenging contact center technology system" — 4.0/5 > **Verified Reviewer** | *15 May 2021* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Very intuitive and easy to admin/setup for non-it personnel, they migrated the Maestro setup to a cloud based solution available in your browser (Harmony) which is a tremendous improvement at the user experience level. The design in the IVR is amazing; there is a lot of bandwidth available to customize your contact centers, the outbound IVR can save a lot of time with voicemails. > > **Cons**: Regardless of their reliability and design, Noble is not the ideal tool for integrations and customizations. It an amazing suite of tools to work by themself, but when they need to be customized to handle a more complex logic there is not enough room to play with. Composer changed improving a little every year, but they is not a way to adapt the UI with advance HTML or CSS, it's a drag and drop tool with some room to be customized, but don't expect a full canvas for your creativity. > > I recommend the suite, their support is amazing since Noble Systems is a smalled company compared with their competitors and you will have the support that you require without the normal big company struggles from their competitors. The tools included in the suite are amazing and well designed, just analize if Noble is for you based on what you are expecting the suite to do. It works perfectly as the brain for your contact center, but it will not hold all your business logic within its core. ----- ### "Noble Solution Suite" — 5.0/5 > **Bruce** | *30 September 2019* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Nearly all the product suite is proprietary, resulting in seamless integration. All Noble products tie to robust reporting and recording. For the very few requirements to engage other vendors to stack onto the Noble suite, Noble is wide open, meaning integration is possible. > > **Cons**: Some of the product suite is extremely complex, meaning start to finish may require significant time. That said, the road map to full production is thorough and tested, to ensure end-user has a solid understanding of the product. > > As with most organizations, "more with less" seems to be the standard. Noble's various AI products allow just that, especially in an environment that heavily regulates "Contact Attempt". Decision Science Technology ensures best time to call. Having the ability to engage multiple methods of communication is a requirement: SMS, Email, Web Chat; all part of Noble's suite of product. ----- ### "Surprise Surprise and some more surprise" — 2.0/5 > **Verified Reviewer** | *30 October 2017* | Recommendation rating: 0.0/10 > > **Cons**: It is just over rated dialer which has more bugs than the underground sewage system of Brooklyn. It is only going to give you surprises and more surprises of paying them more money year after year. You never own this product unless you pay them 5 year support fee and in case you end up extending your license by few seats then your five year will be counted from the new extension. I don't think it will even exist in the future. Avoid it and get some other expensive product. ----- ### "Long Term Partnership" — 4.0/5 > **Heather** | *26 April 2021* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: The software is relatively easy to use and adopt from an end user experience perspective. There is alot of built in flexibility that gives us options to implement the software to meet our specific business needs. From the design of the Composer screens to the ability to track and manage compliance, we can set it up the way it makes most sense to us. > > **Cons**: With great power comes great responsibility. The software and its components are complex. Making it look easy to the end users requires a great deal of oversight and knowledge from our administration team. The most difficult part of managing the software is that there are so many components used to support the flexibility and keeping them all upgraded, patched for security and configured consistently across multiple servers is an ongoing challenge. Would like to work towards more of a release cadence and have the confidence to transition to more of a SaaS model. > > The Noble Suite offers a great solution in many areas for our business. I love that Noble is always trying to get ahead of the needs and stay on an innovative track. From WFM to Gamification and OmniChannel solutions, Noble has their hat in the ring and works with their business user community to build out and offer relative solutions. I appreciate knowing they are listening. I also appreciate the support we get from the Noble team. Our account manager and technical engineer know us and we have a great relationship. We get things done timely and even when things don't go the way we expect, we work through it to resolve. There is a good mix from them doing what Noble needs with what JM/SETF needs. ----- ### "Alvaria Workforce Review - MCS Holdings" — 4.0/5 > **Carlos** | *15 September 2022* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: The functionality and capability to be agile. Visibility of the dashboards and reports > > **Cons**: SLA's response to the issues. It takes a lot when you escalate issues > > In an NPS scale is a an 8 ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.com.au/software/75689/alvaria?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/75689/alvaria) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data