--- description: Learn more about Avalara price, benefits, and disadvantages for businesses in Australia. Read reviews from verified users and discover similar tools that fit your business needs. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Avalara Cost & Reviews - Capterra Australia 2026 --- Breadcrumb: [Home](/) > [Sales Tax Software](/directory/30970/sales-tax/software) > [Avalara](/software/75673/avatax) # Avalara Canonical: https://www.capterra.com.au/software/75673/avatax Page: 1 / 15\ Next: [Next page](https://www.capterra.com.au/software/75673/avatax?page=2) > Avalara automates your global tax and compliance tasks for speed, accuracy, and scale. > > Verdict: Rated **4.0/5** by 354 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Avalara? Avalara is used by retailers, manufacturers, software companies, hospitality businesses, accounting firms, communications providers, and international traders. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 354 Reviews | | Ease of Use | 3.8/5 | Based on overall reviews | | Customer Support | 3.4/5 | Based on overall reviews | | Value for Money | 3.5/5 | Based on overall reviews | | Features | 3.9/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Avalara - **Founded**: 2004 ## Commercial Context - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Brazil, Canada, China, France, Germany, India, Italy, Japan, Mexico, United Kingdom, United States ## Features - Accounts Payable - Accounts Receivable - Audit Trail - Bank Reconciliation - Billing & Invoicing - Compliance Management - Corporate/Business - Data Import/Export - Document Management - Electronic Filing - Exemption Management - Financial Reporting - General Ledger - Multi-Currency - Process/Workflow Automation - Purchase Order Management - Reporting/Analytics - Sales Tax Management - Tax Calculation - Tax Compliance - Tax Filing - Tax Management - Transaction Tracking - Value Added Tax (VAT) ## Integrations (32 total) - Acumatica Cloud ERP - Adobe Commerce - BigCommerce - Drupal - Dynamics 365 - Dynamics 365 Business Central - Enterprise - Epicor Advanced MES - EtsyHunt - Infor CloudSuite - MYOB Acumatica - Mandata TMS - NetSuite - Pinnacle Cart - PrestaShop ... and 17 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Sales Tax Software](https://www.capterra.com.au/directory/30970/sales-tax/software) ## Related Categories - [Sales Tax Software](https://www.capterra.com.au/directory/30970/sales-tax/software) - [Accounting Software](https://www.capterra.com.au/directory/1/accounting/software) - [Corporate Tax Software](https://www.capterra.com.au/directory/31560/corporate-tax/software) ## Alternatives 1. [QuickBooks Online](https://www.capterra.com.au/software/141374/quickbooks-online) — 4.3/5 (8451 reviews) 2. [hellotax](https://www.capterra.com.au/software/187594/hellotax) — 4.7/5 (109 reviews) 3. [QuickBooks Online Advanced](https://www.capterra.com.au/software/189398/quickbooks-online) — 4.4/5 (1044 reviews) 4. [QuickBooks Enterprise](https://www.capterra.com.au/software/46497/quickbooks-enterprise) — 4.5/5 (20642 reviews) 5. [123 Sheets](https://www.capterra.com.au/software/185126/123-sheets) — 4.7/5 (220 reviews) ## Reviews ### "Terrible customer support" — 1.0/5 > **Carina** | *12 July 2025* | Retail | Recommendation rating: 0.0/10 > > **Cons**: Very disappointed customer support. Don’t care client at all. Even no proper action after escalated complaint one month ago\! ----- ### "Reliable Tax Automation for Growing Ecommerce Businesses" — 5.0/5 > **Sonu** | *18 May 2026* | Consumer Goods | Recommendation rating: 9.0/10 > > **Pros**: Avalara has made tax management much easier across multiple regions and sales channels. The automation around sales tax calculations, invoicing, and compliance reporting saves a significant amount of manual work for our finance team. Integration with ERP and ecommerce platforms is strong, and once configured properly, it runs reliably in the background. It has also helped reduce errors and improved confidence during audits and reconciliations. > > **Cons**: The initial setup and learning curve can be quite complex, especially for businesses operating across multiple entities or countries. Some configuration areas are not very intuitive, and troubleshooting tax mapping issues can take time. Support response times can vary depending on the issue complexity. > > Overall, our experience with Avalara has been very positive. It provides strong value for money for medium to large businesses dealing with complex tax requirements. The platform improves efficiency for payroll-related tax handling, invoicing accuracy, and compliance management while reducing manual intervention. It is particularly useful for ecommerce and multi-subsidiary environments where tax compliance can otherwise become difficult to manage. Team collaboration has also improved because finance and operations teams can work from a more standardized process. ----- ### "Avalara Review" — 5.0/5 > **Mrugen** | *26 March 2026* | Accounting | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Avalara is its clear focus on simplifying complex tax compliance processes through automation. The platform is highly reliable, continuously updated with changing tax regulations, and integrates well with various accounting and ERP systems. > > **Cons**: What I liked least about Avalara is that, despite its strong automation capabilities, the platform can sometimes feel complex and not very intuitive for new users. ----- ### "Quality APIs for sales tax processing and a good support team - when you can reach them." — 4.0/5 > **Justin** | *13 January 2025* | Education Management | Recommendation rating: 9.0/10 > > **Pros**: Transitioned all our state sales tax calculation processing over to Avalara and have been impressed with their customer service team and the calculation APIs. > > **Cons**: Our account manager changed multiple times in the first few months and has since stabilized. Getting support to respond to tickets was also slow at first. Both have improved. > > Use them for sales tax transaction processing - the calculation and overall NEXUS calculations. They helped get us setup and gave a bit more hand-holding then we expected which was good. ----- ### "Frustrating Experience & Poor Support" — 1.0/5 > **Katherine** | *8 August 2025* | Medical Devices | Recommendation rating: 0.0/10 > > **Pros**: Large, established company with recognizable brand Prebuilt Salesforce package (no need to build from scratch) Basic functionality works for straightforward tax setups > > **Cons**: Support team lacks knowledge for even basic Salesforce mapping issues Pushed to upgrade to costly Technical Account Manager with no added value Long-standing issues remain unresolved (case open for nearly a year) Only solution offered is “upgrade the installed package,” which never fixes the problem Installed package contains locked-down flows, Apex classes, and process builders with errors that admins cannot update > > Our experience with Avalara Sales Cloud has been extremely disappointing. Their Support team lacks the knowledge to troubleshoot even basic Salesforce mapping issues. From the start, we were told the only way to resolve our issue was to upgrade to a Technical Account Manager—an extra monthly cost—yet this “premium” support is no better than the free package (which isn’t saying much). I’ve had an open case for nearly a year, and their only repeated suggestion is to “upgrade the installed package,” which has never resolved the problem. The installed package contains locked-down flows, Apex classes, and process builders that have errors, but cannot be modified by admins. I’ve escalated to both our Account Manager and Customer Success Manager, only to be sent back to the TAM team, creating a frustrating cycle with no real solutions. If you’re looking for a partner who can actually troubleshoot and resolve Salesforce integration issues, look elsewhere. ----- Page: 1 / 15\ Next: [Next page](https://www.capterra.com.au/software/75673/avatax?page=2) ## Links - [View on Capterra](https://www.capterra.com.au/software/75673/avatax) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data