FM:Systems

FM:Systems

by FM:Systems

Who Uses FM:Systems?

Our customers vary in size from medium to small businesses to Fortune 100 companies with a worldwide presence. FM:Systems has a 97% customer retention rate and a 98% customer satisfaction rate.

What Is FM:Systems?

FM:Systems provides workplace management technology that enables facility and real estate teams to identify, plan & deliver the ideal workplace for every employee. Our Integrated Workplace Management System (IWMS) improves management of space, occupancy, renovations, moves, maintenance, assets, employee experience, smart buildings & more. These solutions empower organizations to make critical data-driven business decisions that reduce wasted operating costs and increase workplace productivity.

FM:Systems Details

FM:Systems

http://www.fmsystems.com

Founded 1984

FM:Systems Cost Overview

FM:Systems does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

FM:Systems Features

Facility Management Software
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Asset Management
Lease Management
Maintenance Management
Project Management
Room Scheduling
Space Planning
Sustainability Management
Change Management
Design Management
Floor Plans & Maps
For Offices
For Retail
Occupancy Management
Planogramming
Shelf Planning
Space Reservation
Usage Tracking/Analytics

FM:Systems Reviews

Showing 5 of 59 reviews

Overall
4.2/5
Ease of Use
4/5
Customer Service
4.4/5
Features
4.1/5
Value for Money
4.2/5
Phil W.
Director, Global Real Estate and Facilities
Aviation & Aerospace, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/02/2018

"User friendly, powerful, well priced and great customer support!"

Comments: Able to easily track our real estate portfolio and run reports in real time.

Pros: - Easy and intuitive to setup, use and maintain
- Can be used out-of-the-box, no customization needed (unless you want something special)
- Well priced (no hidden cost, unlike many of the big, enterprise systems)
- Modular system, so you only pay for the modules you need
- Very responsive (and effective!) customer support
- FMS keeps adding new features
- Provides self-host and hosted options

Cons: It is only compatible with AutoCAD or their own CAD software. We use a different CAD software and so we had to spend extra $ to get a compatible CAD software.

  • Reviewer Source 
  • Reviewed on 06/02/2018
Teresa S.
IT Account Manager
Banking, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/02/2018

"Great solution for centralizing all facets of the Facilities world into a single, robust platform"

Pros: As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives. FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact. I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them.

Cons: Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands.

  • Reviewer Source 
  • Reviewed on 07/02/2018
Adam T.
CAFM Analyst - Bank of Canada
Facilities Services, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3/5
  • Ease of Use
    2/5
  • Features & Functionality
    2/5
  • Customer Support
    3/5
  • Value for Money
    1/5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 24/08/2018

"FM Interact"

Comments: Overall, technical support is great but the cost for support is ridiculous. Support is not always willing to help with upgrades and patches.

Pros: AutoCAD Integration is seamless.
Floor Plan viewing is easy.

Cons: Reporting is difficult to set up. You almost need a coding background. They are not beginner level friendly
Tables are confusing to navigate which, Example naming of Items in A0, N0 tables and what items corespond to one another.
Lack of tutorials

  • Reviewer Source 
  • Reviewed on 24/08/2018
Ronald K.
Sr. Occupancy Planner
Pharmaceuticals, 10,001+ Employees
Used the Software for: 2+ years
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 13/09/2018

"JLL Occupancy Planning"

Comments: Better reporting and graphic views than Archibus

Pros: Web based. Graphic views. Occupancy Zones. Scenario Planning.

Cons: 1) Scenario Planning Block & Stack needs to be able to sync (refresh) with live production data of occupied buildings during scenario planning duration. Live space assignments (New hires and departures) are not updated in the scenario, so accurate planning based upon open/occupied seats is not possible without keeping track manually in separate system. Should also be able to ONLY promote moves for actual people, and not have to include Open position seat assignments in the move planner as new hires, when the people do not exist yet?
2) Cannot move people in and out of Occupancy Zones or Locker Asset module using Move Planner Module. I believe move people in and out of Occupancy Zones using Move Planner Module (posted moves) will be coming this year. Would be great if locker assignment (associated with zone assignments) could somehow be connected to Move Planner module as option.
3) Portfolio Summary report should include vacant Occupancy (Mobile) Zone physical desk counts. This way client can get easy accurate total physical occupied and vacant desk counts of vacant (room) desks and vacant desks assigned to an Occupancy zone, without the zone ratio factored in?

  • Reviewer Source 
  • Reviewed on 13/09/2018
James C.
Facility Manager
Insurance, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/02/2018

"I have been a client for over 6 years we use it for space planning , asset management and facility "

Comments: Because of the ease of use we were able to role this out to a larger user group , which help decentralize some of Facility Managements work load . Move Coordinators for each department can submit move requests that just need approval from Facilities the data is all input buy the user. Seating plans are easily viewed on line and employee directories all employees to find an employees location easily .

Pros: Easy to use , can be configured to your business, ASP is reliable , you only buy the modules you need . FM Systems provides great customer support services I have had great experiences

Cons: We have been very happy with the product the new product releases have really improved usability and performance . The only con is making multiple entries is very cumbersome you can only make one change at a time. For example when entering an asset there is no copy feature when adding multiple or when editing space type you need to edit each record form. It would be nice to use a spread sheet view in addition to a form view to enter records . For large changes FM Systems support services can do batch uploads .

  • Reviewer Source 
  • Reviewed on 16/02/2018