FM:Systems

Who Uses FM:Systems?

Our customers vary in size from medium to small businesses to Fortune 100 companies with a worldwide presence. FM:Systems has a 97% customer retention rate and a 98% customer satisfaction rate.

What Is FM:Systems?

FM:Systems provides workplace management solutions that enable organizations to identify, plan & deliver the ideal workplace for every employee. Our IWMS and Resource Scheduler platforms deliver space and occupancy management, facility maintenance, desk and room scheduling, assets and more with cloud software, digital signage and IoT utilization sensors. We empower organizations to make data-driven decisions that reduce operating costs, increase productivity and improve the employee experience.

FM:Systems Details

FM:Systems

http://www.fmsystems.com

Founded 1984

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FM:Systems pricing overview

FM:Systems does not have a free version but does offer a free trial.


Free Version

No

Free Trial

Yes

FM:Systems deployment and support

Support

  • 24/7 (Live Rep)
  • Business Hours

Deployment

  • Cloud, SaaS, Web

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

FM:Systems Features

  • Commercial Properties
  • Equipment Management
  • Facility Scheduling
  • Fixed Asset Management
  • For Schools
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Preventive Maintenance
  • Residential Properties
  • Room Scheduling
  • Space Management
  • Vendor Management
  • Visitor Management
  • Work Order Management

View full list of Facility Management Software

  • Asset Management
  • Lease Management
  • Maintenance Management
  • Project Management
  • Room Scheduling
  • Space Planning
  • Sustainability Management

View full list of IWMS Software

  • Digital Signage
  • Internal Meetings
  • Multi-Location
  • Online Booking
  • Payment Processing
  • Third Party Booking
  • Utilization Reporting
  • Vendor Management
  • Visitor Management

View full list of Meeting Room Booking Systems

  • Alerts/Notifications
  • Appointment Scheduling
  • Automated Scheduling
  • Class Scheduling
  • Employee Scheduling
  • Facility Scheduling
  • Group Scheduling
  • Multi-Location
  • Real-time Scheduling
  • Resource Scheduling
  • Room Booking Management

View full list of Scheduling Software

  • Change Management
  • Design Management
  • Floor Plans & Maps
  • For Offices
  • For Retail
  • Occupancy Management
  • Planogramming
  • Shelf Planning
  • Space Reservation
  • Usage Tracking/Analytics

View full list of Space Management Software

FM:Systems Alternatives

More FM:Systems alternatives

FM:Systems Reviews

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4
Customer Service 4.4
Features 4.1
Value for Money 4.2

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Phil W.
Director, Global Real Estate and Facilities
Aviation & Aerospace, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 06/02/2018

"User friendly, powerful, well priced and great customer support!"

Comments: Able to easily track our real estate portfolio and run reports in real time.

Pros: - Easy and intuitive to setup, use and maintain
- Can be used out-of-the-box, no customization needed (unless you want something special)
- Well priced (no hidden cost, unlike many of the big, enterprise systems)
- Modular system, so you only pay for the modules you need
- Very responsive (and effective!) customer support
- FMS keeps adding new features
- Provides self-host and hosted options

Cons: It is only compatible with AutoCAD or their own CAD software. We use a different CAD software and so we had to spend extra $ to get a compatible CAD software.

  • Reviewer Source 
  • Reviewed on 06/02/2018
Teresa S.
IT Account Manager
Banking, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/02/2018

"Great solution for centralizing all facets of the Facilities world into a single, robust platform"

Pros: As an IT Administrator of the tool, we are able to easily configure the application to support the different Facilities processes. The general model of the tool revolves around the few key concepts of Facilities Management and everything can be built out from there (space, maintenance, real estate, etc.) allowing for customized processes while still keeping the data centralized. This allows for reporting and analysis at a detailed level (perfect for engineers, space planners, property administrators, etc.) as well as at higher levels for Facilities Managers and Executives. FM Systems, as a company, provides various tools for IT admins to manage and create in the tool including an amazing customer portal with all documentation, blogs, forums, and webinars that allow for constant learning and communication with both the company and other FM Systems users. In addition, when customer support is needed, the team is knowledgeable, friendly, and easy to contact. I also like how the user experience can be tailored to accommodate different skill sets and job descriptions. There are many functional components that most software packages would require an IT skill set to be able to execute. With FM:Interact, things like customizing a view, writing/scheduling/running reports, etc. are easy enough that, with a little training, we are able to empower the business to make the solution their own. We are also able to "turn these things off" for users that don't need them.

Cons: Our implementation is currently hosted on-premise. While the IT overhead of hosting the software is not high (especially compared to other solutions), I do want to explore the option of FM hosting to further reduce that overhead. This will allow us to take advantage of the updates faster and get the latest-and-greatest features into the business' hands.

  • Reviewer Source 
  • Reviewed on 07/02/2018
Adam T.
CAFM Analyst - Bank of Canada
Facilities Services, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    2 /5
  • Customer Support
    3 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Reviewed on 24/08/2018

"FM Interact"

Comments: Overall, technical support is great but the cost for support is ridiculous. Support is not always willing to help with upgrades and patches.

Pros: AutoCAD Integration is seamless.
Floor Plan viewing is easy.

Cons: Reporting is difficult to set up. You almost need a coding background. They are not beginner level friendly
Tables are confusing to navigate which, Example naming of Items in A0, N0 tables and what items corespond to one another.
Lack of tutorials

  • Reviewer Source 
  • Reviewed on 24/08/2018
Verified Reviewer
Assistant Director Property & Facility Management
Used the Software for: 2+ years
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/02/2018

"Excellent product that has help us improve operational efficiencies."

Pros: Relatively easy to learn and use. Excellent and knowledgeable product support team. Easy to teach to others within our organization. Non-facility related groups have approach us to use the system to manage their asset inventories. That has worked well and they now connect assets with space.

Cons: Relationships between database tables can, at times, be challenging to manage especially if not experienced in the use of databases. Product has become more popular and, as a result, support personnel respond slower. Additional support personnel would be beneficial.

  • Reviewer Source 
  • Reviewed on 13/02/2018
Verified Reviewer
Facilities Manager
Internet, 501-1,000 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 24/08/2018

"FM:Interact"

Pros: When I first looked into it and was training in the system, I was overwhelmed with all the features. Then after a few weeks of training I realize how much it could do and how it can grown with our company. I knew I had found a tool that once you were trained on it, our company was in good hands to do space planning, asset management, move management and many other things that would be very beneficial to me. THE MOVE MANAGEMENT MODULE IS MY FAVORITE. I DO MOVES TODAY LIKE A KING!!!!!

Cons: When it comes to customization in some areas, it was challenging. Trying to customize my office maps with particular color, sizes or adding in particular notes for a certain area.

  • Reviewer Source 
  • Reviewed on 24/08/2018