What Is Alchemer?

Alchemer (formerly SurveyGizmo) offers the world’s most flexible feedback and data collection platform and survey software, with twice as many question types as the competition and a low-code design that allows innovative thinkers across organizations to solve real business problems cost-effectively. Alchemer serves over 15,000 global customers and 30% of the Fortune 500. G2.com awarded Alchemer’s enterprise feedback platform for the Fastest Implementation, Easiest Setup, and Easiest to Use

Who Uses Alchemer?

From survey software to enterprise customer-feedback management, Alchemer helps organizations understand and transform how they engage with their markets, customers, and employees.

Where can Alchemer be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop)

About the vendor

  • Alchemer
  • Located in Boulder, US
  • Founded in 2006
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others

About the vendor

  • Alchemer
  • Located in Boulder, US
  • Founded in 2006
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Arabic, Chinese, Czech, Danish, Dutch and 19 others

Alchemer videos and images

Alchemer Software - Alchemer Survey Builder: Quickly and easily build, design, and launch surveys. Alchemer has been awarded numerous times as the most implementable and easiest to use survey software.
Alchemer Software - Project Page: Manage and organize all of your projects easily, including managing users and their permissions across projects and surveys. Categorize surveys into folders and subfolders.
Alchemer Software - Distribution: Select from the many different options available for sharing and distributing your survey with your target audience - from email campaigns to QR codes and customized survey links.
Alchemer Software - Alchemer Report: Select from different report types & create as many reports as needed so each stakeholder can view only the customer feedback data they need. Understand your customers’ drivers of satisfaction and dissatisfaction with open text analysis.
Alchemer Software - Integrate with countless platforms like Salesforce to pull in key customer data like company name and email, and associate that information with customer feedback. Push all the data from Alchemer into Salesforce to take action and for account history.
View 6 more
Alchemer video
Alchemer Software - Alchemer Survey Builder: Quickly and easily build, design, and launch surveys. Alchemer has been awarded numerous times as the most implementable and easiest to use survey software.
Alchemer Software - Project Page: Manage and organize all of your projects easily, including managing users and their permissions across projects and surveys. Categorize surveys into folders and subfolders.
Alchemer Software - Distribution: Select from the many different options available for sharing and distributing your survey with your target audience - from email campaigns to QR codes and customized survey links.
Alchemer Software - Alchemer Report: Select from different report types & create as many reports as needed so each stakeholder can view only the customer feedback data they need. Understand your customers’ drivers of satisfaction and dissatisfaction with open text analysis.
Alchemer Software - Integrate with countless platforms like Salesforce to pull in key customer data like company name and email, and associate that information with customer feedback. Push all the data from Alchemer into Salesforce to take action and for account history.

Compare Alchemer pricing with similar products

Alchemer

USD 49.00/month
Free Version
Free Trial
USD 25.00/month
Free Version
Free Trial
N/A
Free Version
Free Trial
USD 29.00/month
Free Version
Free Trial

Features of Alchemer

  • Access Controls/Permissions
  • Alerts/Notifications
  • Anonymous Feedback
  • Benchmarking
  • Campaign Management
  • Collaboration Tools
  • Communication Management
  • Complaint Monitoring
  • Continuous Feedback
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Questions
  • Customizable Templates
  • Dashboard
  • Data Analysis Tools
  • Data Import/Export
  • Data Visualization
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Live Results Sharing
  • Mobile Survey
  • Multi-Channel Data Collection
  • Multi-Channel Distribution
  • Multiple Question Types
  • NPS Survey Structure
  • Negative Feedback Management
  • Offline Response Collection
  • Online Polling
  • Panel Management
  • Performance Review Management
  • Presentation Tools
  • Progress Tracking
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Randomization
  • Real Time Data
  • Reporting/Analytics
  • SMS Messaging
  • Segmentation
  • Sentiment Analysis
  • Skip Logic
  • Statistical Analysis
  • Survey Builder
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Text Analysis
  • Third Party Integrations
  • URL Customization
  • Visual Analytics

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Reviews of Alchemer

Average score

Overall
4.5
Ease of Use
4.4
Customer Service
4.3
Features
4.0
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Dustin D.
Dustin D.
Information Technology Administrator in US
Verified LinkedIn User
Research, 11-50 Employees
Used the Software for: 2+ years
Reviewer Source

Fantastic Survey Tool

5 4 years ago

Comments: For many years we have been very happy with this product and the features it has. Unfortunately they are increasing the price to a point where we may have to switch. If it fits into your budget I would definitely recommend. 10/10.

Pros:

SurveyGizmo is my organization's main survey tool. We use it for our board of directors election, conference and webinar evaluations as well as consent forms for studies. The full suite of question types along with logic and piping make product a clear standout in the industry. I haven't seen any company that comes close to offering the options and capabilities that this tool does.

Cons:

Price - the price is rapidly increasing. Albeit they are continuing to offer new functionality along with that price. Customer Support - Although the customer support is very GOOD it is not quite what it used to be. As the company has expanded they have become more restrictive on the level and type of support they offer. 5 years ago we could call and instantly get help from very knowledgeable techs. Now you have to go through more steps and they try to do their support over chat as much as possible.

Verified Reviewer
Owner in US
Verified LinkedIn User
Market Research, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Alchemer is highly functional and reasonably priced

5 5 months ago

Pros:

Alchemer is one of the few survey software platforms that can do Conjoint, heat maps, timed questions, video dial tests, and cross-tabs. The price point for the "full access" version is about 60% less than Decipher or Qualtrics.

Cons:

There are sometimes a couple of minor bugs. (E.g., on one study, my automated "thank you" notes to respondents worked for the first 10 or so completes, but after that, nobody was being sent a "thank you" message. Alchemer couldn't really explain how it happened, but I am at least thankful that subsequent studies have not encountered that problem again.)

Mal P.
Planner in US
Transportation/Trucking/Railroad, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Easy UI, Great simple analytics

4 2 weeks ago New

Pros:

There's no learning curve to creating a survey - UI is intuitive and for 90% of our company's survey needs the question type functionality and logic meet our needs. Very easy to pull reports - Alchemer autogenerates charts, graphs, and word clouds, and has built-in filter logic. Often, our reports can be directly pulled from Alchemer itself without additional analysis in excel.

Cons:

A lot of our survey needs are around spatial data, so we often need to pair alchemer with a mapping tool as there is no way to easily ask survey takers to provide spatial/map data. Adding images to question options is not very intuitive, and images need to be edited outside of Alchemer to make sure they display correctly.

John R.
President in US
Law Practice, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Lousy Customer Relations

3 2 years ago

Comments: In the end, very poor customer relations.

Pros:

Ease of use, better piping functionality.

Cons:

I spent several months building surveys with Survey Gizmo when I called to inquire about some coding assistance. After reviewing my surveys, I was advised by customer support as follows: Upon reviewing your K1 project with my team here, we noticed a lot of aspects that violate our Acceptable Use Policy. Specifically, collecting certain personally identifiable information. The Acceptable Use Policy prohibits use of the SaaS to exchange federal or state identification information, passwords, social security numbers, banking, credit card, or any other financial information. Avoidance of our servers would not alleviate the prohibition to collect the information that the customer is requesting. I had paid my $1800 annual fee just a week prior. Since I was collecting passports information in the field of U.S. immigration, I used the next month to test whether I could transition to Qualtrics (a far superior platform, as things turned out). I then requested a pro rata refund of my annual subscription fee. I was advised that SurveyGizmo typically only gives refunds if requested within 30 days of paying the fee, but that I might nonetheless qualify for a refund because the platform was not able to deliver the services I required. After waiting over two weeks, I was advised that my request for a refund was denied. So, SurveyGizmo = limited service + poor business ethics + indifferent customer relations.

Obada O.
Site Civil Engineer in Jordan
Construction, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source

Using the simplest and most affordable methods to design and conduct surveys

5 4 months ago

Comments: Alchemer has helped us as an engineering consultancy firm by collecting a lot of data from specialists, and also by completing customer satisfaction surveys. It was easy to send out questionnaires and collect results.

Pros:

Alchemer provides people, researchers, and institutions with integrated services that enable them create polls, send them out to target audiences, collect replies, and prepare results for study. Alchemer that automates all survey processes precisely and efficiently. Many of the features that I appreciate about Alchemer include: ease of use, pre-made templates, and the ability to produce surveys in minutes. Then he can send it to the target groups, collect replies, and extract the results to start the analytic processes. Alchemer's output is compatible with various statistical tools, making statistical work easier and less time consuming. Also, the subscription is simple and reasonable, and you can cancel and re-subscribe as needed.

Cons:

There is nothing undesirable with Alchemer, all the tools you need will be clear to you, all you have to do is enter the survey questions, and Alchemer will then complete the rest of the work and prepare the data to start the analysis processes.