Qualtrics CoreXM

Who Uses Qualtrics CoreXM?

Organizations of any size seeking a research platform that delivers the insights that drive real change, momentum, and growth.

What Is Qualtrics CoreXM?

Lay the right foundation for managing your stakeholder experiences. From customer insights to market segmentation to concept testing, Qualtrics CoreXM is the single solution for all of your experience data.

Qualtrics CoreXM Details

Qualtrics

https://www.qualtrics.com/

Founded 2013

Reporting
Expert Review
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CoreXM
Qualtrics CoreXM video
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Qualtrics CoreXM pricing overview

Qualtrics CoreXM has a free version and offers a free trial.


Starting Price

Not provided by vendor

Pricing Details

Contact Qualtrics for pricing information.

Free Version

Yes

Free Trial

Yes

Qualtrics CoreXM deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Qualtrics CoreXM Features

  • A/B Testing
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Assessment Management
  • Audience Targeting
  • Behavior Tracking
  • CRM
  • Campaign Segmentation
  • Content Management
  • Conversion Rate Optimisation
  • Conversion Tracking
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Visualization
  • Drag & Drop
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • Funnel Analysis
  • Geotargeting
  • Goal Setting / Tracking
  • Heatmaps
  • Landing Pages/Web Forms
  • Mobile Access
  • Monitoring
  • Multivariate Testing
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Split Testing
  • Statistical Analysis
  • Survey/Poll Management
  • Surveys & Feedback
  • Test Scheduling
  • Third Party Integrations
  • Visitor Management
  • Visitor Tracking
  • Visual Analytics
  • Visual Editor
  • Widgets
  • Workflow Management

View full list of AB Testing Tools

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Artwork Management
  • Brand Guidelines
  • CRM
  • Campaign Management
  • Change Management
  • Collaboration Tools
  • Commenting / Notes
  • Content Library
  • Content Management
  • Customisable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Digital Asset Management
  • Document Storage
  • Drag & Drop
  • Engagement Analytics
  • File Management
  • Filtering
  • Fulfillment Distribution
  • Image Editing
  • Image Library
  • Metadata Management
  • Monitoring
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multiple Output Formats
  • Project Management
  • Real Time Analytics
  • Real Time Reporting
  • Reporting & Statistics
  • Role-Based Permissions
  • Search/Filter
  • Single Sign On
  • Social Media Integration
  • Social Media Monitoring
  • Social Performance Management
  • Social Promotion
  • Tagging
  • Template Management
  • Third Party Integrations
  • Version Control
  • Visual Analytics
  • Workflow Management

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  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Behavior Tracking
  • Benchmarking
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Charting
  • Competitive Analysis
  • Customer Profiles
  • Customer Segmentation
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Email Alerts
  • Engagement Analytics
  • Forecasting
  • Keyword Tracking
  • Mobile Alerts
  • Monitoring
  • Multi-Channel Management
  • Performance Metrics
  • Price / Margin Management
  • Purchasing & Receiving
  • Real Time Analytics
  • Real Time Comparisons
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • SEO Management
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Tagging
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • Web Traffic Reporting
  • Website Analytics
  • Website Monitoring

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  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Benchmarking
  • Charting
  • Conditional Logic
  • Customer Segmentation
  • Customisable Branding
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Visualization
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Face-to-Face
  • Monitoring
  • Multi-Channel Distribution
  • Multi-Language
  • Multiple User Accounts
  • Offline Access
  • Panel Management
  • Paper-Based
  • Phone-Based
  • Question Branching
  • Question Library
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • SSL Security
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Social Media Integration
  • Statistical Analysis
  • Survey Builder
  • Survey Sample Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics

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  • API
  • Activity Dashboard
  • Alerts/Notifications
  • Behavior Tracking
  • Benchmarking
  • Competitor Price Tracking
  • Cost Analysis
  • Custom Pricing Rules
  • Customer Profiles
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualization
  • Dynamic Pricing
  • Elasticity-based pricing
  • Forecasting
  • Inventory Management
  • Machine Learning
  • Market Data Analysis
  • Monitoring
  • Multi-Currency
  • Multi-Store
  • Predictive Analytics
  • Predictive Pricing Models
  • Price / Margin Management
  • Price Forecasting
  • Price List Management
  • Price differentiation
  • Pricing Analytics
  • Product Catalog
  • Product Data Management
  • Profitability Analysis
  • Promotion Optimization
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Reporting & Statistics
  • Reporting/Analytics
  • Repricing engine
  • Sales Forecasting
  • Sales Reports
  • Sales Trend Analysis
  • Scenario Planning
  • Search/Filter
  • Strategic Planning
  • Third Party Integrations
  • Trend Analysis
  • Visual Analytics
  • eCommerce Management

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  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Calendar Management
  • Collaboration Tools
  • Commenting / Notes
  • Communication Management
  • Customer Journey Mapping
  • Customizable Fields
  • Data Import/Export
  • Deadline Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Gantt/Timeline View
  • Idea Management
  • Milestone Tracking
  • Multiple Projects
  • NPS of Customers
  • Planning Tools
  • Prioritization
  • Product Lifecycle Management
  • Product Roadmapping
  • Progress Tracking
  • Project Management
  • Project Planning
  • Project Time Tracking
  • Project Tracking
  • Project Workflow
  • Projections
  • Real Time Data
  • Real Time Notifications
  • Real-time Updates
  • Release Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Requirements Management
  • Resource Management
  • Single Sign On
  • Status Tracking
  • Surveys & Feedback
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • To-Do List
  • Workflow Management

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  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Analysis
  • Annotations
  • Applications Management
  • Behavior Tracking
  • Categorisation/Grouping
  • Collaboration Tools
  • Customer Experience Management
  • Customer Segmentation
  • Customisable Branding
  • Customizable Reports
  • Data Import/Export
  • Data Storage Management
  • Data Visualization
  • Drag & Drop
  • Engagement Analytics
  • Feedback Management
  • Filtering
  • Media Analytics
  • Mixed Methods Research
  • Monitoring
  • Multi-Language
  • Multiple Data Sources
  • Predictive Analytics
  • Qualitative Comparative Analysis
  • Quantitative Analysis
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Reporting & Statistics
  • Sales Trend Analysis
  • Search/Filter
  • Sentiment Analysis
  • Single Sign On
  • Statistical Analysis
  • Surveys & Feedback
  • Tagging
  • Text Analysis
  • Third Party Integrations
  • Trend Analysis
  • User Management
  • User Research Analysis
  • Visual Analytics
  • Website Analytics
  • Widgets
  • Workflow Management

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  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • CRM
  • Conditional Logic
  • Customer Segmentation
  • Customisable Branding
  • Customisable Forms
  • Customizable Fields
  • Customizable Questions
  • Customizable Reports
  • Customizable Templates
  • Data Analysis Tools
  • Data Import/Export
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Email Marketing
  • Engagement Analytics
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • Offline Response Collection
  • Pulse Surveys
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Real Time Analytics
  • Real Time Data
  • Real Time Reporting
  • Reporting & Statistics
  • Reporting/Analytics
  • Response Quotas
  • Response Validation
  • SSL Security
  • Search/Filter
  • Site Intercept Survey
  • Skip Logic
  • Social Media Integration
  • Support Audio/Images/Video
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  • Survey/Poll Management
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  • Template Management
  • Third Party Integrations
  • URL Customization
  • Visual Analytics

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Qualtrics CoreXM Alternatives

More Qualtrics CoreXM alternatives

Qualtrics CoreXM Reviews

Read all reviews

Overall rating

4.8/5

Average score

Ease of Use 4.4
Customer Service 4.7
Features 4.6
Value for Money 4.5

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Write a Review!
Andrew P.
Project Manager
Higher Education, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 03/09/2019

"Designed to Advance your metrics"

Comments: This tools is fantastic for working with our Faculty and Researchers. They expect in-depth analysis and appreciate the power of Qualtrics. Our staff and administrative personnel have all learned to use Qualtrics and most of my co-workers find it easy to use and can adapt it to their various needs. This is a great option for anyone looking for a variety of analytics for surveying, and can be adapted to simpler projects as well.

Pros: The most useful part of Qualtrics is the depth of analytics you receive on your surveys, questionnaires, and other tools. In real time, as you develop your surveys you are given insights into how your data can be analyzed. It is designed to help you get the data you need back without asking unnecessary questions. The menu for building out surveys is very easy to use and the number of options and variety in types of questions gives you the ability to develop them exactly how you want. Conditional formatting is easy to implement, and there are many ways to incorporate other media into your survey/questionnaire. The surveys are built to be compatible in mobile without any additional design input as well.

Cons: At times Qualtrics is a more powerful tool than you need. I find that there are some users who adapt to Qualtrics quickly, but others simply do not need it. If you are asking straight-forward surveys and only need basic analysis, you can find easier and lower cost tools. Some people can be overwhelmed by the options and the "analysis" that come with the variety of question-types. That being said, this can be a one-size-fits-all solution, but there will be some training and trial and error involved.

  • Reviewer Source 
  • Reviewed on 03/09/2019
Katie D.
HR Associate
Higher Education, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    Unrated
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/10/2019

"No better way to collect data"

Comments: Qualtrics is an amazing software. It has really helped me when working with HR needs assessments or other data collecting activities.

Pros: Collecting and analyzing data with Qualtrics is easy. From setup, to design, to distribution, Qualtrics has your back. It is constantly giving you tips and tricks to make your research better. This only helps you in the long run.

Cons: Depending on what level of account you have, you can be limited in response options. Unlimited everything is the way to go if you're going to be utilizing the software often or have a lot of responses you intend to collect.

  • Reviewer Source 
  • Reviewed on 09/10/2019
Ellie A.
Research Scholar
Research, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    5 /5
  • Customer Support
    3 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 26/02/2021

"Quality Product- Use When Surveying a Lot of People"

Comments: Overall I've had a very positive experience with Qualtrics and will probably stay with it.

Pros: I use Qualtrics every day to conduct surveys and gather research on a variety of industries. Qualtrics makes it easy to have a variety of different surveys, customize them for different people, and more.

Cons: When you mass send out a survey through Qualtrics, it often ends up going into people's spam folders. Also, sometimes the piped text features as well as adding contacts can be overly complicated.

  • Reviewer Source 
  • Reviewed on 26/02/2021
Steve B.
User Experience Lead
Financial Services, 10,000+ Employees
Used the Software for: 1+ year
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    3 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 19/10/2019

"An adequate tool for measuring customer experience"

Comments: Qualtrics offers a nice dashboard that shows all of your current projects. It is intuitive to create new projects and offers a diverse array of options for those projects. However, I find that it is not as easy to create "advanced" projects in Qualtrics as in other software.

Pros: Easy to configure an NPS question and link into existing studies, offers industry standard studies like SUS "out of the box." (Or our administrator made templates that look like built-in features)

Cons: It was more difficult to customize the questions in Qualtrics than in other products used to manage user surveys.

  • Reviewer Source 
  • Reviewed on 19/10/2019
Stewart L.
Research Manager
Market Research, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 28/01/2021

"Cadillac of Survey Software"

Comments: We've been using Qualtrics for over 8 years now. As a boutique market research firm, we were looking for a full-featured online survey tool that was also cost effective. We were impressed with everything Qualtrics had to offer right off the bat, and I've continued to be impressed with the innovations and improvements they've deployed over the years. Our one complaint is that the price has crept up over the years to the point that it's significantly higher than we were paying 4-5 years ago. But that being said, we have yet to find another survey software that is as fully-featured and easy to use as Qualtrics.

Pros: Qualtrics is very user-friendly and makes it easy to program and manage complex surveys that are mobile-friendly. We can program advanced routing and conditional logic, incorporate media into the surveys to test, and export the data into the various formats and reports we need.

Cons: The costs have increased significantly over the years, and their customer support team will not help with some advanced programing capabilities, such as incorporating javascript into the surveys (you can use javascript, but you're on your own if you encounter issues).

  • Reviewer Source 
  • Reviewed on 28/01/2021