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DealerCenter
What Is DealerCenter?
DealerCenter is the leading Dealer Management System (DMS) for independent auto dealers, supporting over 22,000 dealerships with tools for seamless, end-to-end operations. From inventory tracking and a complete CRM to hosted websites and a powerful mobile app, DealerCenter simplifies every step of dealership management. With solutions for cash deals, financing, and Buy Here Pay Here, DealerCenter is a trusted partner for efficiency and accuracy in automotive sales and operations. Join thousands of dealers who rely on DealerCenter to centralize and grow their businesses.
Who Uses DealerCenter?
The independent used car dealer who is looking for top notch dealer management system functionalities at the most competitive price in the market.
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Reviews of DealerCenter
A product is as good as the people representing it. I've had a few DMS, DC's is the best why, Lina.
Comments: Anyone can set up a auto dealership and have it operational and effective in a week.
Pros:
Ease of use, and with out a doubt when it doubts call the customer rep. I have been Consulting for the Sports Car Group and suffered major set back with what I wanted to be the heart of the operation, a full spectrum lender, and as I was just at my point of turning negative which is a but rare for ME. Sunshine came through in the form of the rep who didn't allow to me harp but do what I knew to do and that looked past to see what was still there. She found me 5 sub prime and 4 prime options to offset my loss. I am grateful for her, she may never know how much that small act of kindness resignated with me.
Cons:
The Customer experience isn't shared accross all Westlakes Products and Services. I wish preferred lender didn't auto submit.
Alternatives Considered:
F&I manager
Comments: good i have been using it for many many years
Pros:
Easy of use, it is simple to use and always available
Cons:
required fields, changing the password so often better off using a authenticator
A Great, Big Monster of a Software Package
Comments:
It offers "entry impact," by including everything one could request, but much of that is only good for the initial "wow" effect when finding new buyers for the software, on the practical side, it is much less "wow" & more "ow."
After a few days of logging onto the system to become oriented w/ navigation, it becomes a burden to determine which tool or icon to select & ultimately, I find myself fatigued attempting to figure out more "stuff" just to accomplish the basics.
Pros:
Dealercenter included practically every category of use a dealership could need.
Cons:
The software is unnecessarily complicated & even intimidating when simply attempting to make sense of it- offering a MUCH simpler version w/ needed items for a small/average dealership would be much more effective. Also, every additional functionality required additional payments along w/ additional software support to implement, plus it made an already overly busy interface even more convoluted. The programmers (who give themselves fancy names like "architect" or "engineer") likely pat themselves on the back for all that they have come up w/, but only they & other IT people actually like their product, they should attempt to sell for once & perhaps it would dawn on them that the rest of us aren't impressed w/ fancier, glorified calculators. The objective of the software has gotten lost in the weeds of complexity.
LOVE TO HELP
Comments: I WOULD GIVE IT A SEVEN OUT OF TEN. SOME THINGS COULD BE BETTER.
Pros:
HOW EVERYTHING IS AT YOUR FINGERTIPS....
Cons:
THAT IT DONT ALWAYS SEND APP TO BANKS AND SOMETIMES HARD TO NAVIGATE BACK TO WHERE YOU WAS. NEED A SAVE TAP SO I CAN SAVE THE PREVIOUS DEAL WAS WORKING ON WHEN I SWITCH CARS.
My Dealer Center overview
Comments: There is a learning curve needed but once that is over with I found it to be helpful;
Pros:
It comprehensive ability to do all manner of things a dealership needs
Cons:
Navigation is sometimes not clear. I ended up using the help[ a lot
