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choose better software

What Is Gofrugal?

GOFRUGAL ERP POS software is simple,easy to use solution that can be scaled to meet the needs of every type and size of retail & restaurant, whether you operate a single shop or hundreds. Our POS systems provide what you need, from quick billing, accurate inventory management, till accounting. GOFRUGAL pos can integrate with e-commerce solution that allows customers to manage in-store and online inventory.
GOFRUGAL POS have business apps, personalised on-boarding and 24/7 support.

Who Uses Gofrugal?

Serving digital retailers & restaurateurs across US, UK, CA, India, Australia and over 60+ countries

Gofrugal Software - GoFrugal multiple outlets
Gofrugal Software - GoFrugal mobile interface
Gofrugal Software - GoFrugal retail POS
Gofrugal Software - GoFrugal sellquick mobile
Gofrugal Software - GoFrugal retail banner

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Reviews of Gofrugal

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
3.9
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
ARCADEUS
ARCADEUS
Systems Administrator/ICT Service Desk in Kenya
Verified LinkedIn User
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Suam Hardware Ltd With Gofrugal

4.0 6 years ago

Comments: I love their efforts in constantly working on the software to make it the best of its kind. The take customers' suggestions and review and implement it if it is feasible.

Pros:

Gofrugal Software is one of the products i have loved to work with. What I do appreciate most is their dynamic nature in implementing and customizing features that suits your business. We have successfully implemented the M-PESA integration(Mobile money payment), Outlet landing cost expenses customized for branch-wise item transfers, Android application for the tablets and with a range of good report analysis. They have one of the best customer care response 24/7 for easy solution in case of any issue. With Gofrugal, you are assured of your Value for money, best report analysis for your business and quality service from their support staff.

Cons:

No customer reward program on the Android app but soon it will be worked on

Vikas
Owner in India
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Best software for retail

5.0 2 years ago

Comments: User friendly , fast working and easy learn and best to train any one

Pros:

Billing easy to do , inventory management is very good and User friendly

Cons:

Gosecure due to multi data- base so I am unable to use

Vijay
Proprietor in India
Apparel & Fashion, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Worst software in india for retails, worst in customer service, Gofrugal is a cheater company

1.0 2 years ago

Comments: very bad experience with gofrugal software

Pros:

nothing is good in gofrugal, i suggest to all customer never purchase gofrugal software in any condition.

Cons:

customer service is very bad and all employees are cheater once they take amount from customers after they are not responded to customer in any condition

najmal.k.v
Head technical operations in India
Retail, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Software for chain stores

4.0 4 years ago

Comments: Good product

Pros:

Service Support System is the most attractive thing when compared to the competitors.Being in retail sector the instant support is very crucial . They have automated the service and ticketing system. Also the centralised hq system gives lot of control on all operation.

Cons:

Pos application can be faster little more

Zoho Response

4 years ago

Dear Mr Najmal, Wow, we were blown away by your positive words, we really appreciate the time you took to write such a detailed review! Also our team will reach you regarding the feedback you have shared about the POS performance.

Mike
Tech lead in Nigeria
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Going frugal with Gofrugal

5.0 4 years ago

Pros:

Extensive Built-in Features, support, and ease of use

Cons:

Installation and upgrade time can be improved

Zoho Response

4 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

ajay
Business in India
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Smart Baniye

5.0 4 years ago

Pros:

Head Office Feature, Centralize management, Multi Outlet with Warehouse Feature. Best for Franchisee Development.

Cons:

Offer Management Feature is not upto the mark.

Umang
Owner in India
Food & Beverages, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Value for money.

5.0 4 years ago

Pros:

Ease of use, Godelight team was very helpful in implementing gofrugal. They are good as gofrugal partner. They are up to date with the software knowledge and changes made by gofrugal on daily basis.

Cons:

There are few requirements not available at moment but those can be customised and feature request can be raised for that.

Zoho Response

4 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Kartik
Partner in India
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

My Review

5.0 4 years ago

Comments: Superb!

Pros:

It is a very simple software to operate. Very user friendly.

Cons:

Customer support over chat can be challenging at times

Manigandan
Director in India
Consumer Goods, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Good

5.0 4 years ago

Comments: Well

Pros:

Good future, reliable and longer run it will help business

Cons:

Good futures will support the business

Chhatradev
Chhatradev
IT Manager in United Arab Emirates
Verified LinkedIn User
Retail, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

User Friendly Software

5.0 4 years ago

Pros:

User friendly. Cloud-based. Suitable for any size of Retail Business.

Cons:

while viewing the report you must define specific data otherwise it will take a long time to generate.

Zoho Response

4 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Ramesh kumar
Finance head in India
Consumer Services, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Average

3.0 2 years ago

Comments: it is good, if you give options as per requirement of the business

Pros:

software is good, but usage of tabs is limited

Cons:

after spending we need to get the required tab enable, we need to pay extra cost

Swoyam
Director in India
Retail, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Good Software with decent customer support for Retail Book Trade having a Mid Tier Pricing range

4.0 4 years ago

Comments: My overall experience with GoFrugal has been good over the years.
but "Thank God", they stopped partnering with other local companies to sell their product in the market. At the time of installation 5 years back, it was a nightmare, their local vendor only knew how to install the product but not how to train us in moving our age old business procedures and techniques to the GoFrugal Platform. I was seriously considering of cutting my losses and moving to Tally. But I am now realizing that I am much better off with GoFrugal as my partner;
No doubt there were initial hiccups but even though they started their business from Pharmacy Vertical, they have currently tailored their product for Book Trade pretty decently.
GoFrugal has saved us a lot of time, effort and money over the years and helped us grow.

Pros:

1. Ease of Use - The Menus and Navigation for billing are quite simple making it easy for even our support staff to jump in and help during peak hours. 2. Robust - We have been using RPOS 7 since the last 5 years and there has never been an SOS situation 3. Customer Support - During there initial years they were struggling in this aspect but since the last couple of years they have become better but there is room for improvement.

Cons:

1. YouTube Videos are helpful to some extent but they don't update their help documents repository. 2. Most of the times when I contacted customer support there first suggestion will be please update to the latest build and hope this has been fixed, even after I have told them, I recently updated. 3. There are only a few knowledgeable customer support executives who immediately can figure out your issue and have the solution ready for you. For others they need to train more thoroughly. "I do not want to know the cause of my issue but the solution"

Zoho Response

4 years ago

Thank you for your review. We will get in touch with you to understand more in detail on how to improve our ratings

PARAS
MR in Kenya
Retail, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

disappointment from the unsatisfactory level of service

2.0 7 years ago

Comments: Stock management Locationwise

Pros:

There are a lot of things we have not been sorted out for in the system, the functions which are working fine are good to use.

Cons:

We would like to express our disappointment from the unsatisfactory level of service we are receiving. Unfortunately, we can't help but submit this letter of complaint hoping for a fast and adequate resolution. We always have major critical bugs that affect the previous version set up when we do an upgrade. This always forces us to carry on with tests after every update. Much ado, the online service chat platform gets offline from the direct chat services and our requests for callbacks from it have never been attended to. Here are the pending critical issues that am yet to get a solution. 1. Expense accounts ledger mismatch error- No expense entry allows saving any particular transaction generated. (All expense services stopped and we are almost running to a week since i raised the issue) 2. Security rights login - Biometric login authentication logged in to an admin account(Recurrent issue) rather than the normal user account. In line with the above, we are not getting value on the M-PESA integration service, the service is long overdue on the agreed implementation period. We trust this is not the way you wish to conduct business nor the kind of email you wish to receive from your customers. We are asking you to look into the above subject matter and provide an adequate solution fast.

Mohammed
Partner, Fams Supermarket, Ambur in India
Supermarkets, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Gofrugal features are very easy to use and can using instantly without training

5.0 2 years ago

Comments: We are really very happy with the service and the features

Pros:

Gofrugal features can be used with zero training with a person with minimal skill set, we can manage all the functionalities from purchase to sales, inventory management with mobile tools in a simplified manner.

Cons:

Nothing major as we are serviced with all the required features

Kajubi
Managing director in Germany
Computer Software, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Gofrugal simple to use

5.0 4 years ago

Pros:

Gofrugal software has batch and expiry date modules wch helps alot the pharmacy owners to track their stock movement basing on those mentioned 2 modules. It has stock movement report status wch helps a user to indentify how product are consumed

Cons:

Gofrugal is missing with mult tasking tabs

Zoho Response

4 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Gaurav
Owner in India
Used the Software for: Not provided
Reviewer Source

Poor Design, Inflexible Service, Poor Retainership

2.0 9 years ago

Comments: I have a startup company(a restaurant in Gurgaon) and purchased GoFrugal POS on annual contract. The first call from Gofrugal, Selling of software, Sales and setup was done as swift as possible. I was impressed. The first bummer was when I had to avail software training within 1-2 weeks, else my "training period" will expire and I will have to pay for software training later. The software training is 30% cost of the whole software. Bizzare but true. The online support definitely works very well. You call them and they are ready to offer you help. The problem is, what all help they will offer you free of charge. We had to ask them enable to enable printing KOT and were told about charges that would need to be paid. The problem is - when you are new in business, such things are not well known to you as business and GoFrugal kept surprising us with basic facilities coming out to be chargeable. The biggest problem is the poor user interface of product - this is an old school design and when I started to use it, I realize the software poor user interface slows me down as the time to complete one transaction is long. For e.g, when I have to take an "home delivery order" the interface is badly designed and it will take anything from 1 mins to 3-4 mins to take 1 order, which is not acceptable. it slows the capability to process orders. Do research yourself or ask for trial and use it well before making an opinion.

Zoho Response

9 years ago

Dear Mr. Gaurav, We are sorry that we haven't met your expectations. Delighting & serving customers with transparency has been at the heart of GoFrugal. We are the first to introduce a myGoFrugal app for our customers to help raise support tickets, check resolution timelines, chat, re-open or escalate and rate the experience. You can download it for free - from Play store and App store You purchased 'Standard' edition of our software on a subscription basis which includes 2 training coupons (4 hours each) worth Rs. 6,000+Taxes, which you have the right to handover on satisfactory training. Since new employees joined you, you had requested for additional training visits, which is a paid service - http://bit.ly/2avFBPr. Our 24x7 Assure Care system takes care of product bugs, issues, breakdowns etc. Re-training and additional print profiles are services that needs professional consultation and thus we recommend you to pay and buy additional coupons We are eager to help you & solve this

Jaicharan
Proprietor in India
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Tastykitchen

5.0 2 years ago

Comments: Every easy to use

Pros:

User friendly .Has various features.Configurations are good

Cons:

Database management & support staff knowledge

Swaroop
medical in India
Alternative Medicine, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

4stares

4.0 3 years ago

Comments: it good and friendly software

Pros:

Sale and purchase and non moving items

Cons:

Unmatched software new development in the software

Verified Reviewer
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Representng GoFrugal in Kenya and other African Countries as implementing Partners

5.0 6 years ago

Pros:

GoFrugal software is a complete and a comprehensive POS solution for many verticals, we have represented GoFrugal for over 5 years now and have found this software to be a 360 degrees solution, The support has been exceptional, special mention to the team whose 24x7 support has been excellent and above PAR The most impressive part of this software is there is always newer innovations, ease of use and user friendly. We will continue to represent GoFrugal in the future and have undertaken that we will not be representing any other POS developer as we get what our clients need

Cons:

Very Rare and hardly any bugs come up and these are also attended to rapidly on a 24x7 support and the development team

Kalyani
Retail chain in India
Retail, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Good

3.0 4 years ago

Comments: Customer support not apt, unable to reach the team.
Feeling tired of unsolved queries
Live chats are going on for long, quick solutions look magical to me now.
Or I am not sure if I am spending too much time with your software and coming across more problems

Pros:

Hq is a much needed feature for a retail chain like ours for consolidated figures. Great help in micro management

Cons:

Mismatch of data between hq and pos Unable to get rid of inactive data hence perfomance issue and long loading

Zoho Response

4 years ago

Dear Ms Kalayani, We'd just like to thank you for taking the time to write this review. We feel sad by going through the comments, our team member will reach you and update the plan of action on the feedback shared from your side. Assuring you best of services.

NANDAKUMAR
Managing Partner in India
Retail, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

I have been using this software for the past four years. feeling good

5.0 7 years ago

Comments: It have 1000 plus reports give me vivid picture about my business and make comfort on planning for the next month.

Pros:

i have been using enterprise version, it lively links multiple stores and maintains the stock. it has 1000 plus reports, it will give you detailed analysis even i learned many techniques through that. the finance linked with this software, gives enough to avoid tally software. the mobile version makes not just comfort, its superb when we out of office.

Cons:

customer support has been made chat, that phone calls. its annoying many times. because if you are not a software person like me, could not understand the problems many time. that how will you express it in text format to make their Assure care executive to understand. for every chat they will send you youtube.com link to see video. if you are capable of doing by yourself of watching videos, need no worries.

Prateek
Owner in India
Retail, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Go frugal is good software

5.0 2 years ago

Comments: good

Pros:

online, order easy & gosure is easy to use & user freiendly.

Cons:

None of the above, i led all the features.

madhusudan
departmental in India
Supermarkets, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

GOFRUGAL IS EXCELLENT SOFTWARE

5.0 4 years ago

Comments: I AM VERY SATISFIED WITH HIS EMPLOYEE USHATIRTHA HE HELPS LOT

Pros:

INVENTORY,REORDER,REPORTS,BARCODE SYSTEM,VCUSTOMER DATA MANAGEMENT

Cons:

MOB REPORTS AND REPORTS,OFFER,LOYALTY AND ONLINE ORDER

Zoho Response

4 years ago

Thanks so much for your feedback! We're really glad that you are enjoying our product and service.

Sathyamurthy
DX Operation in India
Pharmaceuticals, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Improments

3.0 4 years ago

Comments: Good

Pros:

Reduced time consuming of to place the order and generate invoices within business SLA

Cons:

We are expecting customer support and product enhancement as per business requirements

Zoho Response

4 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.

Eni
Managing Director in Nigeria
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent Product

5.0 4 years ago

Pros:

Customizable. Scalable and suitable for every retail or restaurant business. Has version for most verticals

Cons:

The P&L account is only on the traditional form. Needs to be changed to the modern vertical format.

Zoho Response

4 years ago

Thank you for your feedback. Please raise your issues as tickets in myGofrugal app, our team will look into the issue and solve it on priority.