by Advanced Tracking Technologies
Who Uses This Software?
Anyone from small businesses up to large companies that need greater insight into mobile workforce operations. Any company that would like to track there fleet vehicles in real time.
Average Ratings15 reviews
- Overall 3 / 5
- Ease of Use 2.5 / 5
- Customer Service 2.5 / 5
- Features 3 / 5
- Value for Money 3 / 5
- Starting Price USD 23.95/month
- Pricing Details discount rate of $23.95 with free hardware updates
- Free Version Yes
- Free Trial Yes
Cloud, SaaS, Web
Installed - Windows
Mobile - iOS Native
Mobile - Android Native
- Advanced Tracking Technologies
- Founded 1195
Shadow Tracker Features
- Dispatch Management
- Employee Management
- Fuel Management
- GPS Tracking
- Incident Reporting
- Inspection Management
- Inventory Management
- Maintenance Management
- Mileage Tracking
- Motor Pool
- Tire Management
- VIN Lookup
- Work Order Management
Shadow Tracker Most Helpful Reviews
Reviewed on 24/07/2019
Functional...Mostly, Could Use Some Serious Customer Service Rehab
Comments: My phone experience was a year or so ago, but the bad impression remains. Maybe the regular phone person was out sick and it was all hands on deck and Grumpy Uncle Man was nearest to the receiver. Dunno. A very complacent and un-innovative way for a software/electronics company to operate nonetheless.
Pros: Allows me to certify employee timekeeping records and other job costing factors with exact job site land + leave times via the Travel Detail reports. Able to provide clients and other stakeholders real-time staff ETA's and up to the minute locations. Has an accompanying okay-enough app. Haven't really sat with ATTI Shadow Tracker beyond that to see how any other features may benefit my work life, TBH. Our company has used this system for several years to monitor 2 work vans and a box truck.
Cons: Need to generate Travel Detail reports while working remotely on my home laptop via the web-based login page. I have the correct login + password, same as the mobile app and on my office desktop and I can't do what I have to do. I can't seem to find a download like the one on my desktop that loads a fixed icon on the screen. I have to go back to 2018 dates + can only go back 2 weeks on the app. Very frustrating. That aside, we had issues with the unit in our truck, my boss was directed to send it back to be looked at and/or serviced. Fine, done. Hoop jumped. Unit eventually gets returned in a small box with an INCREDIBLY general packing slip. Bossman did not find or get an email or phone call either to make clear what the current working condition of the unit was. Was it a replacement? Same unit? Did a tech look it over? Who knew? Not us. I was then assigned the job to follow-up because he was over it by then. First off, a guy answers, "Hello". No company name, nothing. HUGE pet peeve of mine to have to ask if I am calling 'X' company, have the right #, etc. I move on to explain the reason for my call and the reason for the confusion. Guy proceeds to get undeniably irritated and needlessly defensive that we apparently can't read minds or make correct the assumptions that our unit was checked and works all on our own. I would imagine this SOFTWARE company wastes a lot of time answering calls with the sheer lack of process + basic intake + communication systems.
Reviewed on 02/05/2018
we use it daily to track our techs and confirm locations with customers.
Comments: we are able to optimize our drive time and re-route techs if need be to emergency calls based on proximity.
Pros: We are able to locate our technicians quickly for where ever we are. I can check from my phone and track 14 vehicles, their speed and get alerts when they arrive on site.
Cons: They do not have it set up to work on my mac. I have to use a windows based machine to get reports.
Reviewed on 15/06/2017
Do not waste your money here!!!!
Comments: We no longer desire this service, and hope you can understand. Please understand, when their old unit stopped working, they sent us a new unit. We paid 4 months in advance and full price for the new unit. The new unit broke after about one month of use.
What's to like?
We used this service for over 4 years, and then when their old unit stopped working, they sent us a new unit. We paid them 4 months in advance and full price for the new unit. The new unit broke after about one month of use. I informed them that I wanted them to send me a new unit. Their suggestion to me was for us to send it back to them, pay all freight incurred as well as all fees to have it repaired.
Reviewed on 13/12/2017
Awful service devices cheaply made and DO NOT WORK.
Comments: Absolutely no benefit. The devices didn't work as advertised and similar reviews confirm my concerns.
Cons: I ordered this software about a year and a half ago. One device never worked and the other device quit working after 4 months. The company will Make you just thru hoops to try to return the device and offers little to no help on resolution. They will continue to bill you when you have no working devices and you can never talk to anyone that has answers. They have two separate companies that deal with the technology and the other with billing as to protect themselves from any type of account resolution. This is the worst company I have ever dealt with in response to customer service and supplying a device that actually does what it is supposed to do.
Reviewed on 13/03/2019
Jose juan G.
Pros: The pros about this company is that the system worked for a bit.
Cons: The issue I have is not with the way the software/hardware works, but with the kind of costumer service this company "offers". I've called a good 20+ times and I've only been able to talk to them twice with 1hr+ wait times. And every time I think I've solved the issue another surfaces inmediatly. Now, they said they would call me back some time after the last time I talked with them and 1 week later STILL no call back with the issue at hand. So I have tried calling them countless times again of course to no success. This is by far the worst costumer service experience I've had with a company.