eviivo suite

eviivo suite

by eviivo

Who Uses eviivo suite?

Our 16,000 customers span vacation rentals, B&Bs, guest houses, pubs & inns, serviced apartments, villas and cottages and hostels. Each one is as unique as the people who run them

What Is eviivo suite?

eviivo is a leading online booking specialist for vacation rentals, independent hotels and B&Bs across the U.S., Canada and Europe. Through our market-leading technology, we enable our customers to manage their bookings and sell their rooms online, instantly advertise and update rates on all major OTAs, and take PCI-compliant payments.

Join over 16,000 small hotels, B&Bs and vacation rentals worldwide using eviivo!

eviivo suite Details

eviivo

http://www.eviivo.com

Founded 2005

eviivo suite Cost Overview

eviivo suite does not have a free version and does not offer a free trial. eviivo suite paid version starts at USD 30.00/month.

Starting Price

USD 30.00/month

Pricing Details

Priced per room per month, starting at just $30.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

Business Hours

Online

eviivo suite Features

Channel Management Software
Campaign Management
Channel Analytics
Incentive Management
Inventory Control
Lead Management
Opportunity Management
Order Management
Partner Management
Product Management
Reseller Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking

eviivo suite Reviews

Showing 5 of 85 reviews

Overall
3.3/5
Ease of Use
3.2/5
Customer Service
3.1/5
Features
3.3/5
Value for Money
3.1/5
Derek F.
Owner
Hospitality, 13-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    3/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/02/2020

"Simple to use. Value for money. "

Comments: 99% of the time it works flawlessly. Good support but not the fastest in responding to queries.

Pros: Simplicity.
There is a free trial!!
Their preauthorisation of credit cards is a key feature leading to us staying with them. It will flag failed cards I your booking calendar allowing you to cancel via booking.com if card not update within 24 hours. This feature saves money and offsets the cost of the software as failed cards have a much higher no show rate.

Cons: Outages - system has had a number of outages I last two years one of which lasted over 12 hours making processing payments for departing guests impossible via the system. Bookings received via OTAs impacted and needed to be verified. Outages are a concern and have triggered my review if alternative platforms.

  • Reviewer Source 
  • Reviewed on 05/02/2020
Petra S.
owner
Leisure, Travel & Tourism, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/04/2020

"Very User Friendly"

Comments: I was using it daily until COVID19 hit. Now I am getting a large amount of cancellations, but I am also blocking my calendar.

Pros: my initial training session was very important and over time - it is quite an easy system to use

Cons: Nothing so far, but I do need to take the time and discover all that Eviivo does.

  • Reviewer Source 
  • Reviewed on 08/04/2020
Carol G.
owner
Hospitality, Self Employed
Used the Software for: 6-12 months
  • Overall Rating
    3/5
  • Ease of Use
    3/5
  • Features & Functionality
    3/5
  • Customer Support
    3/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 01/05/2020

"Wish I had picked another software!"

Comments: My first season in our accommodation was nothing less than a nightmare. We decided to have Eviivo connect us with Expedia, and something went woefully wrong. We were being shown on the internet as "sold out" for many, many weeks, right during the time people would have been booking for vacations. Internally, Eviivo was unable to correct the problem without disconnecting us from Expedia, then reconnecting us - which took another 2 weeks. Then, wrong rates were posted for a period, and until a correction could be made, we lost another $450! We still have not recovered that loss. We will never recover the bookings that were lost during the time we were being shown as sold out. Additionally, we had people showing up at our B&B, and we hadn't been notified that they were coming, nor did their reservation show up on the diary. Needless to say, it was a very, very stressful season. Support has improved, but we still have money owed to us, a year later.

Pros: Not much. It did integrate with my previous system.

Cons: It is way to complex and way to many layers of complexity for the average person. It des not need to be so complex. All I need is a reservation system to accept online reservations and process payments efficiently. Simple, accurate reports would be helpful when doing taxes.

  • Reviewer Source 
  • Reviewed on 01/05/2020
Martha B.
MGM, Owner
Hospitality, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    2/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/02/2020

"So Glad We Stayed!!! "

Comments: We are another small property who was left without software when Expedia got rid off RezOvations. Saying that the transition was complete chaos and a nightmare with be a huge understatement. Eviivo was severely overwhelmed by having to migrate thousands of customers in such a short time without properly trained staff in the USA and with a platform foreign to our needs. Prior to the switch I already had lost confidence that Eviivo could offer us a smooth transition. Acting as quickly as I could, I tried to find other platforms and soon after realized how terrible this market is. After probably hundreds of hours researching, I quickly signed a contract with one of the main software companies in the USA. The day before we were supposed to switch over to them, I realized that this company didn't seem much better than Eviivo, so I pulled the plug and cancelled hours prior to the changeover. After a couple of months of headaches and disappointments, we are SO glad that we stayed with Eviivo. The booking engine is probably the best out there (besides one other that's obscenely expensive!) with larger pictures. Eviivo's interface with Google Hotels, Airbnb and the other major OTAs is pretty impressive and simple to use. The interface with the credit card payments, rate management, reporting and diary are pretty impressive. I cannot stress enough how wonderful their customer service is. The "chat" function is even available on Saturdays. We are very, very happy we stayed!!!

Pros: Amazing booking engine with larger pictures. Great interface with all the major platforms. Amazing reporting.

Cons: It was a very difficult start. Training was non-existing other than some videos old and outdated with horrible audio.

  • Reviewer Source 
  • Reviewed on 20/02/2020
Bob W.
Owner
Hospitality, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 13/02/2020

"Eviivo"

Comments: Very frustrating dealing with European service at first. Once discovered US helpers went much smoother (even though I was told not to talk to them)

Pros: Easy to use. Customer service generally helpful.

Cons: When first joined through European group was supposed to have a tutorial for discount but they were always at 3 or 4 in morning. Very impratical. Still no follow-up to this complaint. Finally told I was to call London, Engl. Not likely.
Other item was transferring Excel info from your summary to mine. When I delete so many unneces columns I should be able to save so I don't have to reinvent wheel each time.
Finally, trying to figure out how to get larger font on summary sheets so can see customers name easier.

  • Reviewer Source 
  • Reviewed on 13/02/2020